NATIONAL PUBLIC SCHOOL

CHIKKABANAVARA
WORKSHEET (2023-2024)

Class: X Subject: English

Section: A & B Topic: Letter Writing (Letter of Complaint)

LETTER OF COMPLAINT

Points to Remember

Describe your problem and the outcome you want

Include key details, such as when you purchased the goods

or services and when the problem occurred

Identify what action you’ve already taken to fix the

problem and what you will do if you and the seller cannot
resolve the problem

Ask for a response within a reasonable time

Attach a copy of any supporting relevant documentation

such as a receipt or invoice.

Types of Letters of Complaint

• Incomplete or defective order
• Abnormal delay in sending the consignment
• The goods arrive in a damaged condition
The goods are not what were ordered
• Quantity of goods is not what was ordered
• Goods are delivered at the wrong place
• Work undertaken is done unsatisfactorily
• Misbehaviour of staff or salesman
• Mistake by the accounts section in preparing the invoice
• Defective packing that might lead to the damage of goods in transit
• Mistakes in a bill or reminders for payment after the bill has been paid
• Dispatching products of wrong quality, colour, brand, pattern and defective pieces of goods
etc.
• To authorities for inconvenience/poor maintenance etc.
• Wrong doing in public.
• Rash driving of DTC drivers.
• Problem of stray Animals on Roads

FORMAT
Your Address
City, State,
Zip Code

Date

Designation of contact Person

Company Name
Address
City, State, Zip Code

Sub: Be specific

Sir / Madam

On (date), I (bought, leased, rented, or had repaired) a (name of the

product, with serial or model number or service performed) at (location,
date and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or
the service was inadequate) because (state the problem). I am
disappointed because (explain the problem: for example, the product
does not work properly, the service was not performed correctly, I was
billed the wrong amount, something was not disclosed clearly or was
misrepresented, etc.).
To resolve the problem, I would appreciate your (state the specific
action you want—money back, charge card credit, repair, exchange,
etc.) Enclosed are copies of my records (include receipts, guarantees,
warranties, cancelled checks, contracts, model and serial numbers, and
any other documents).

Yours Sincerely,
(Your name)
Enclosures

SAMPLE LETTER
Last month you bought a 3G mobile phone with a year long
guarantee. Unfortunately, the set has developed a snag and is no
longer working. Write a letter to the Customer Care Manager of the
manufacturer complaining against the defective set and asking
for a replacement. Quote the cash memo number, model and set
serial number, and date of purchase. Invent other necessary
details. You are Amit Chauhan, resident of 52, Rose Apartments,

Rohini, Delhi 110085.

52 Rose Apartments
Rohini Delhi
110085

March 10, 2018

Customer Care Manager

Electronics India

Subject: Defective 3G Mobile

Sir / Madam

On February 5,2018 I bought a Nokia 6610 mobile phone from your

Showroom vide voucher number A-1510.
Unfortunately, the phone has not performed well because it is
defective. I am disappointed because the display screen of the set has
crashed and your product has dozed off into a permanent switch off
mode.
To resolve the problem, I would appreciate if your company would
pick up the set, for free, and correct the defects if possible or replace the
set as per the terms of purchase. Enclosed herewith are the details of
my cash memo, item code and warranty details.
Looking forward to an early redressal wait till two weeks before
seeking help from a consumer protection agency. Please contact me at
the above address.

Yours sincerely,
Amit Chauhan
Enclosure: - Cash Memo

PRACTICE QUESTIONS
1. Rahul of Bareilly has purchased a Frost-free Godrej refrigerator of 265 litres from
Lifestyle. Civil Lines, Bareilly after month of purchase the freezing section of the
refrigerator has stopped functioning. Write a letter to the sales manager of the firm
complaining about it and requesting for the piece to be replaced since there is a two-
year warranty.

2. Write a letter to the police commissioner traffic about the inadequate parking facilities
in the commercial street area of Bangalore, which is causing a lot of inconvenience to
the people. You may also offer your suggestions for solving it. You are Rakesh /
Radhika, number 12, Jayanagar, Bangalore.