Introduction

We are going to investigate about the company American Service, we are going to
rely on the internet to look in depth for the methods that the company uses to grow the
sales of its customers, we will also investigate about the support resources that the
company has to know the quality of the service they provide to their customers.

Customer service in a call center plays a very important role every day in daily life and for
all companies, being the focus of social and economic culture and therefore a total focus
for an entire organization and its employees; where each one of them plays some role and
make sure that everything goes well, so that the customer receives a good service, is
satisfied and sees that their expectations and requests are met and for all the people who
offer their work to the service see and find the true value for this recognized work.
 Development

"Do call center companies really provide good customer service?

Customer service is the set of strategies that a company designs to satisfy,

better than its competitors, the needs and expectations of its external customers.
From this definition we can deduce that customer service is essential for the
development of a company" i

In the Call Center Area, it has currently taken more positioning in all types of labor market,
so much so that among organizations it has become a highly competitive sector in which
companies want to be the best and give what every customer expects and deserves to
receive, which is added value, to be recognized by other organizations for their activities
that others do not do and of course to comply with standards quality service.

Company Information American Service

" At America Service we focus on having the right tools, technology

and processes to adopt all the information related to your product or service,
becoming experts of the brand and even making the information more
friendly and simple for your users, thus we manage to have a better
management of the information and be more convincing when selling, or
maintain the satisfaction of your customers. Attending to your customers'
requests, building customer loyalty and making them the main ambassadors
of your brand is a great commitment." ii

AboutContact Center Services in San Jose, Costa Rica We implement in: ·

 Inbound ·
 Outbound ·
 Backoffice
 We are Omnichanneliii

We cater to those we serve the most. Telco throughout the region

On average our customer experience sales growth above 30%
100% coverage, 24/7 support in both English and Spanish.
We employ cutting edge technology and cloud services to achieve your goals.
"Collections Sales Support New Technology Commercial Presence Big Data
Business Intelligence Our Lice to the multi-channel industry solutions increase
business productivity and maximize results, we have moved past the era of theory
Big Data concepts and totally put them into practice for your business, address to
prevention problem, higher Revenue and grain decisions is a business Intelligence
applications and processes enable us to find groups, trends and relationships
iv
between your customers and products"

The company has a customer-centric contact center service approach, it has the tools,
knowledge and qualified people to deliver high-quality services as Outsourcing to optimize
the flow of actions with its customers, from collections in the outbound, to the interaction
that allows them to convert them into leads and loyal customers.

As its motto indicates

"Struggling to maintain control of the #morosidad? Let

#AméricaService manage it for you: • Effective debt #Recuperación •
#Reducción delinquency • Accurate #Informes and analysis • #Mejora
ExecutiveB2B@americaservice.net financial management" v

Industry Online Audio & Video Media Company Size 11 to 50 employees

Venue San Jose, San Jose Type of Private Funding Foundation 2017

Specialties
Contact Center, Customer Service, Emergencies, Technical Support, Online Sales,
Ticketing, Collections Management, Sales, Customer Management, Market Surveys,
Marketing & Campaigns
i
SERNA, Humberto. Book Customer Service – Audit Methods and Service.
Second Edition. Bogotá: Temas Gerenciales, 1999. p.19

ii
https://www.americaservice.net/inicio.htm

iii
America Service

iv
https://www.americaservice.net/#xl_about:32us:32eng
v
https://es.linkedin.com/posts/america-service_morosidad-am%C3%A9ricaservice-recuperaci%C3%B3n-activity-7146197566479675393-QYIa