ANIS RANGREZ, ITIL CERTIFIED.

Phone: 201 895 4602

Email: anrang@gmail.com

infrastructure manager
Accomplished, results-driven program manager with over 15 years’ outstanding history leveraging
technical expertise to consistently provide high level of effective global business solutions. Dedicated
partner and strategist with exceptional communication talents; proficient at collaborating with c-level
executives within client organizations to ensure applications, systems infrastructure, and technology add
value to their business. Organizational leader with demonstrated ability to drive cross-functional teams
that cohesively meet/exceed project and performance objectives. Demonstrated proficiency at
dramatically improving business services by analyzing challenges and creating processes that enhance
performance while reducing time/labor costs. ITIL Foundations Certified.
areas of expertise

 IT Service Management •  Automation/UC4  IT Project Development

 ITIL/ISO/SDLC/CMMI  Budget Management  Data center migrations
 DevOps/Chef/Jenkins/Gits  Business Development  Swift
 Governance/Compliance  Desktop Support  AWS/Azure Cloud Computing
 ITIL process and best practices  IT security  Customer Relationship

Professional Experience

CME GROUP , NEW YORK , NY

04/2014-P RESENT
INFRASTRUCTURE PROGRAM MANAGER
Responsible for project portfolio across business verticals, leading all stages of multi-million dollar software,
infrastructure, and ITIL process automation projects for Risk and clearing from architectural design to
implementation.

 Responsible for leading and driving transformational initiatives including Data Center Consolidations
and Modernization efforts, process improvement and audit preparations, as well as multiple enterprise
wide technology refreshes and strategic planning sessions.
 Managed Swift Application, including upgrades and migrating to new data center.
 Successfully managed and implemented a variety of IT projects including application development, IT
infrastructure deployment, quality improvement, and technology refresh and business process analysis.
Applied full lifecycle of project management approach from business case to implementation.
 Ran independent IT projects in parallel while coordinating individual project managers on enterprise
wide programs.
 ITSM Technical SME on an IT Asset Management responsible for defining the ITAM program and
processes as well as integrating ITAM into the clients Configuration Management Database following
ITIL’s Service Asset and Configuration Management (SACM) methodology.
 Responsible for leading process assessment and re-engineering efforts for Infrastructure and delivery
group to optimize and enhance IT Service Support and Delivery offerings.
 Served as the lead architect for solution development and management of complex business
initiatives including the development of a Service Catalog and Service Modeling structure, Knowledge
Management strategy and Continual Service Improvement Strategy and Organizational optimization
plan.
MF GLOBAL , NEW YORK, NY
4/2009-11/2011
SERVICE DELIVERY MANAGER
Led the development of an ITSM Implementation strategy, roadmap, architected vision, and implementation plan for
establishing ITSM best practices to better enable the transformation of MF Global to a more Services Oriented
organization.

 Orchestrated the development, configuration, and implementation of the company’s standard PC /

network configuration for network migration projects.
 Designed and implemented comprehensive ITIL-based solution consisting of HP Service Manager 9.2
(all ITILv3 Modules), uCMDB, DDMa, Asset Manager, DDMi, and Release Control.
 Responsible for also ensuring that Process Owners and Managers follow ITIL v3 best practices while
interfacing with Service Catalog Management (Service Definition), Service Level Management
(SLAs/OLAs) and other ITSM disciplines

BARCLAYS CAPITAL , NEW YORK, NY

11/2005-4/2009
PROJECT MANAGER
As the lead ITSM Architect, responsible for the proper integration of all process work into the HP technical
implementations and other related group efforts and presentations across the Navy Federal Enterprise.
Served as a I/T Program manager within the I/T Services area and managing internal lifecycle programs from
Envisioning to Deployment following the SDLC methodologies.

 Served in the IT PMO as a member of the IT Governance team where I oversaw portfolio/program IT
compliance review boards for various divisions in IT, which included infrastructure and application
development projects.
 Managed global teams within all 3 global regions: EMEA, APJ, and North America.
 Used BMC Remedy IT Service Management Suite to manage change, incident, and service level status
on various internal/external SDLC projects.
 Managed local/global resources (i.e., capital requirements and human capital, etc.) to complete
project/program on time and within budget.
 Defined project/program value proposition, scope, work plan, resource needs, timeline and budget for
and created Project Charters/SOW’s.

IBM CORPORATION ,
07/2000-2/2005
PROGRAM MANAGER (VARIOUS CLIENTS )
Served as a PM within the IBM Global Services Division and managed both external commercial and internal
IBM clients.
 Server Farm project responsibilities included utilizing the Strategy, Planning, Building and Moving
(SPBM) migration process. Capacity Planning, Virtual Server installation Planning and Existing
Environment Migration.
 Application Development project responsibilities included managing remote and local resources,
creating and updating MS Project Plan, Requirements Gathering, Development Analysis, Testing
process, as well Project Deployment Reviews.
 Project managed various IBM internal efforts that primarily dealt with business process improvement
objectives and implementation for production. Reengineering, streamlining business processes, and
custom tailoring of preexisting infrastructures.
 Interacted with various external clients/vendors throughout my projects: Nokia, Southwest Airlines,
State of Texas, Hitachi and Symbol Technology.
AT&T DAYTON NJ
11/1998-6/2000
NETWORK SUPPORT SPECIALIST
Administered and supported large-scale client networks running systems on Windows NT/2000, Novell,
TCP/IP, DHCP, DOS/Windows, VAX, IBM 3090 Mainframe, and AS/400.
 Orchestrated the development, configuration, and implementation of the company’s standard PC /
network configuration for network migration projects.
 Maintained a client server application utilized in the financial sector, provided back-end support of NT
Server and Unix platforms (Sun, AIX, and HP) and RDBMS support (Sybase, MS SQL Server, and
Oracle).

education
BACHELORS OF SCIENCE , MANAGEMENT INFORMATION SYSTEMS (MIS), RAMAPO COLLEGE OF NEW
JERSEY, MAHWAH , NJ
ITIL V3 Foundations certified