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EPSON WF-C20590 Service Manual Page401-450
EPSON WF-C20590 Service Manual Page401-450
6.7.5.2 Temporary save received fax documents (FAX to PC) FAX to Memory
[SW2(CENTER)]: select Run to
Extract a received fax document (.pdf) that cannot be printed as temporary 5
execute. Please wait ...
measures through a USB memory.
The forwarded file is saves in “\EPFAXRCV” folder in the USB memory (The When “Insert a Memory Card” is FAX to Memory
folder is automatically created). The forwarded fax document file is deleted 6 displayed, insert a USB memory into
Insert a Memory Card.
the product.
from the product.
“No Folder, Create it [Start]” is FAX to Memory
Enters User Special Mode. UP:[Right] displayed after the detection of USB
SHIFT:[Left]/FIN:[Center] memory. No Folder Create it [Start]
Press and hold down the power button Press [SW2(CENTER)].
7
1 while pressing the upper left of the
LCD screen from the power-off state This message is skipped if
until a ID input message appears on the “\EPFAXRCV” has been created in the
panel LCD. (Details:5.1.1 Service USB memory.
mode startup (→P. 183))
FAX to Memory
ID number: Input “5379”. UP:[Right]
If the LCD screen is divided into three SHIFT:[Left]/FIN:[Center] 8 “Storing” is displayed to start transfer. Storing
equal parts, [SW1(LEFT)],
[SW2(CENTER)], and 5
2 [SW3(RIGHT)] button appear in the
“Completed” is displayed when the FAX to Memory
left, center, and right part respectively.
transfer ends.
[SW1(LEFT)]:Shift the input digit Completed. Push [Power].
(It may take a few minutes)
[SW2(CENTER)]: Execute 9
[SW3(RIGHT)]: Input the number
Press [Power] key to turn off the
UP:[Right] product.
SHIFT:[Left]/FIN:[Center]
Check that the screen enters input The power is turned off. Push [POWER] Button.
confirmation state after the ID number **** (It may take a few minutes)
3 10 Please wait.
is inputted, then select the Turn on the power again, and disable
[SW2(CENTER)] at the center. OK:FIN Retry:SHIFT PCFAX receiving.
6.7.6.3 Troubleshooting with Fax Function Check Check Result Description Remedy
If you hear a short tone when
Perform Fax Function Check to check the basic items of fax function and line
pressing [On-hook] button, select
connection. PBX for setting.
Select [Setup] > [System
Follow the below when an error is displayed in Fax function check report. Administration] > [Fax Settings] >
[Basic settings] > [Line Type] >
Check Result Description Remedy [PBX], then execute the check test
A dial tone was not
Can not detect a dial tone. again.
Communication failure A hardware failure may cause the detected.
An error is found in the If you hear a long tone pressing [On-
between Main Board and problem, repair or replace the product
printer. hook] button but it sounds small, turn
FAX Board Assy (initial failure).
off [Dial Tone Detection].
Check the module cable connecting
Select [Setup] > [System
the line jack and the LINE port on the
Administration] > [Fax Settings] >
product.
[Basic settings] > [Dial Tone
> Replace the module cable if it is
Detection (Off)].
disconnected or its tab is folded.
When the modem of the Measure the line voltage with a
The telephone line is product is on hook, voltage tester. Normal telephone line voltage
not connected properly. of LINE port is lower than is DC48V.
the set value. Connect the telephone directly to the
telephone line jack to check that its
calling/incoming calling/talking work
normally.
> If the telephone line has a problem,
contact the telephone company.
The LINE port voltage
Check the connection of module cables
meets the set value when
(telephone line jack to LINE port, and
the modem connected to the
The module cable is connected telephone (if any) to EXT
product is on-hook, and it
connected to the EXT port)
becomes lower when the
port.
modem is off-hook. (EXT > If the connected telephone and the
port is cut off when the telephone line are connected reversely,
modem is off-hook) connect them properly.
When a splitter is connected, to
narrow down the cause, directly
connect the product with telephone
The measured current in line and execute Fax Function Check
The line is unstable. off-hook state does not again.
reach the set value. If the error is resolved, ask to replace
the splitter.
If the product is connected to the TA,
turn the TA off and restart it.
7
REPAIR WORK
Confidential
EPSON WF-C20590 Revision A
START
Troubleshooting
1 Identify the causes. 1 See Chapter 6 'Troubleshooting' (p.188) and troubleshoot the problem.
Repair work
No See ’7.2.3 Adjustments Required before/after Repair’ (p.452) and check if the
2 Preparation necessary?
2 preparation is necessary. Also, see ’7.2.2 Adjustment and Inspection List’
(p.443) for the operation time.
Yes
See ’7.3 Repair work’ (p.536) and check the disassembly/assembly procedures.
4 Replace the parts.
4 Operation time for each disassembly/assembly or adjustment/inspection is
described in their procedure outline.
Final check printing Perform the final check of the print state by printing the check pattern No.14 and
7 7
test copy in the service support mode.
Yes
Any problems?
No
END
7.1.3 Tools and Jigs C H E C K The jigs are included inside the printer as shown below.
The following tools and jigs are required for repairing the printer. P O IN T Head Lift Jig
Attached to the frame of the Face Down Output Tray
Tool Availability Part Code Remark where can be accessed after removing the Cable Cover.
Phillips screwdriver No.1 ◯ 1080530 JIS B1012-1985
Head Lift Jig
Phillips screwdriver No.2 ◯ --- JIS B1012-1985
Flathead screwdriver #3 ◯ ---
Phillips precision
◯ ---
screwdriver No.0
Flathead precision Head width: less than 0.8
◯ ---
screwdriver mm
Round tipped tweezers ◯ ---
Long Nose pliers ◯ ---
Phillips stubby Overall length: 47 mm or
◯ --- Figure 7-3. Head Lift Jig
screwdriver longer
Tube clips (x4)
Note 1: “?”: Commercially available ones are acceptable. On the inner side of the Front Cover. Inside the jig box to
which the cleaning stick is attached. Remove the two
2: The tools with the part code information are available from Epson.
screws to open the box, and the clips are inside the bag.
Jigs
Tube clips
Jig Availability Part Code Remark Front Cover
Jig Box
Front Right
Guide
Bottom
7.1.5.1 Printer
START
B
(p.416)
Multi-Cassette Cover MP Retard Roller R
SCN Rear Cover Cleaner Stick I/C Cover Panel Unit Cover, Lower MP Pickup Roller Cover
Sensor Plate Cover (p.429)
SCN Housing NFC Cover Multi-Cassette Cover MP Retard Roller MP Pickup Roller
Cap Sensor
Open the ADF/SCN ADF Rear Cover SCN Document Mat ADF Stack Stopper ADF glass sheet
Front Tray Guide Rear Tray Guide ADF Unit ADF Front Cover ADF/SCN Board
Reverse Guide Plate Stacker Unit Parts that are not supplied as after-service parts (ASP)
A (p.424)
B C
(p.415) (p.417)
Front Cover
NFC Cover Container FD Sub Tray Front Cover ADF Retard Roller ADF Separation Roller
Panel Unit Cover, Lower Tube Clip (x6) Paper Output Tray Rib Paper Output Tray Rib Paper Output Tray Rib Paper Sensor, Duplex
Upper Limit Sensor Lower Limit Sensor UP/DW Motor
C D
(p.416) (p.419)
Housing Rear, Right Stopper Cover
Connector Cover Open the Board BOX Dust Filter Housing Rear, Left MP Tray Unit
I (p.429)
Shield Board BOX Head Drive Board High Voltage Board EJ Unit I/C Detector CSIC Relay Board
J
Cover Cover
(p.418)
Main Board ROM Mechanical Controller HDD Assy FAX Board Cap Motion Unit
Board ROM
Motor Drive Board Motor Drive Board Motor Drive Board Cap Rise/ Fall Motor Cap Unit HP Sensor, Cap
J (p.417)
K L
VOC Filter Paper Dust Filter Mist Filter Ink Mist Duct Head Drive Duct Assy Paper Dust Duct Assy
(p.425) (p.426)
Ink Mist Collection Fan Board Cooling Fan Paper Dust Suction Fan
D E
(p.417) (p.421)
Belt Cover ADF Retard Roller Cover ADF Separation Roller ADF Hinge Cover EJ Unit
Cover M
(p.430)
HP Sensor, Head
Front Housing Assy
LED Board Font Cover Sensor Maintenance Box Cover Temp./Humidity Sensor Face-down Stacker Full Interlock Switch, Pickup
Sensor Sensor
Paper Assist Assy Parts that need to be removed to proceed with the disassembly
Duplex Roller, 1 Parts that are not supplied as after-service parts (ASP)
O (p.419)
Frame Stay
Paper Ejection Roller
Speedup Clutch Duplex Feed Clutch
I/C Detector
Parts that are supplied as after-service parts (ASP)
E F
(p.419)
(p.422)
Cassette Unit, C1
ASF
F G
(p.421) (p.423)
Cassette Unit, C2 to C4
Paper Sensor, Paper Feed Roller Clutch, Paper Feed Sensor, Paper Load Limit Sensor,
Gear Fixing Plate
C2-C4 C2 to C4 C2 toC4 C2 to C4
Separation Roller, C2-C4 Paper Feed Roller, C2-C4 Retard Roller, C2-C4 Combination Gear T41
Multi-Cassette ASF
G H
(p.422) (p.427)
Multi-Cassette Right Multi-Cassette Left Multi-Cassette Optional Multi-Cassette Optional Multi-Cassette Lower
Breaker Outlet Cover Decorative Cover Decorative Cover Attachment Cover, L Attachment Cover, R Decorative Cover
Breaker Connector
Cover Assy
Multi-Cassette Rear
Housing Breaker Cover
Breaker Unit Multi-Cassette Board Parts that are supplied as after-service parts (ASP)
Assy
Parts that need to be removed to proceed with the disassembly
Multi-Cassette High Multi-Cassette Relay
Voltage Board Board
Work other than disassembly
Multi-Cassette Right Power Supply Unit
Decorative Cover Parts that are not supplied as after-service parts (ASP)
Multi-Cassette Right Multi-Cassette Cable Multi-Cassette Paper Feed Multi-Cassette Paper Feed Paper Width Sensor Assy Cassette Sensor Assy Paper Length Sensor,
Housing Holder Motor, C2-C4 Motor Assy C2-C4 C2-C4
Multi-Cassette Feed Multi-Cassette Feed Cassette Lift Up Motor Paper Width Sensor, Cassette Paper Length
Cover Assy Motor Unit, C2-C4 C2-C4 Sensor, C2-C4 Sensor Cover
A (p.415)
Head Fixing Plate, Left Head Fixing Plate, Right Head Antistatic Frame Housing Rear, Right Open the Board BOX
Head Fixing Plate, Right Open the Board BOX Frame Stay
Front Head
Head Guide Paper Guide (x2)
K (p.418)
Frame Stay
I/C Detector Maintenance Unit Pressure Pump Unit Maintenance Box Sensor High Voltage Board Assy
Gear T32 Helical Gear, T30 Helical Gear T16 Spur Gear T25
Parts that are supplied as after-service parts (ASP) EJ Drive Frame Duplex Drive Shaft FD Timing Belt
L (p.418)
Wiper Cleaner
Register Roller Anti Static Brush PG Motor EJ Drive Frame Wiper Valve Assy
Motor Assy
Brake Clutch Positioning Motor
Register Roller Cable Cover C1, Upper Open the ADF/SCN Belt Drive Shaft Assy Wiper Assy
Clutch
SCN Housing Cap Anti Static Brush Work other than disassembly
N (p.419) H (p.423)
Housing Rear, Right SCN Rear Cover Paper Guide End Assy Multi-Cassette Right Multi-Cassette Left
Decorative Cover Housing
Multi-Cassette Left
Housing Rear, Left SCN Housing Cap Paper Guide End Decorative Cover
P (p.421)
Paper Feed Belt Housing Rear, Right Register Roller Register Roller
Cleaner Unit Cleaner
HP Sensor,
Belt Cleaner
Helical Gear, T21, Left Helical Gear, T21, Middle Helical Gear, T21, Right
MP Drive Spring Paper Dust Duct Leg
Parts that need to be removed to proceed with the disassembly MP Drive Gear Assy Register Roller
Clutch
R (p.415) I (p.417)
MP Hopper Assy MP Paper Guide Assy Upper MP Sub Tray Lower MP Sub Tray
Cover Cover
MP Tray Paper Guide HP Sensor, Lower MP Sub Tray MP Tray Gear MP Tray Pickup
Cover MP Tray Cover Clutch
MP
M (p.419)
Q
(p.431)
Paper Sensor, Post-Head Paper Sensor, Inversion EJ Grounding Plate EJ Cover, Right EJ Unit
Path Cover Slide Rail A
Reversal Drive Motor Paper Ejection Flap Paper Eject Duplex Flap Solenoid
Sol.,Face-up Flap Solenoid Assy
Paper Ejection
Q
(p.430)
EJ Cover, Left Small EJ Cover, Left Small EJ Cover, Right EJ Paper Guide Assy
Duplex Path Paper Parts that need to be removed to proceed with the disassembly
Detector
Combination Gear EJ Stacker Work other than disassembly
Duplex Flap Solenoid Reversal Lower Paper Face Up Paper Guide EJ Upper Frame Cover
Assy Guide
Paper Ejection
START
B
(p.434)
Intermediate Path Pre-
Front Cover Stacker Assy Rear Cover, Lower Register Sensor
A R Switching
Rear Cover, Lower Bridge Unit Board Flapper
(p.433)
Paper Feed Cover Assy Paper Feed Cover Sensor Interlock Switch, E (p.434)
Vertical Paper Feed Cover
Paper Sensor, Intermediate Parts that are supplied as after-service parts (ASP)
Path Left-Flipping Paper Ejection Paper Ejection
Remaining Paper Clutch, 2 Clutch, 3
Parts that need to be removed to proceed with the disassembly
Paper Feed Roller, Paper Feed Roller, Work other than disassembly
16 17
Parts that are not supplied as after-service parts (ASP)
A (p.432)
D
(p.433)
Paper Sensor,
Release Paper Jam Intermediate Path Post- Paper Feed Sensor, 1 Paper Feed Sensor, 2 Release Paper Jam Cover, Release Paper Jam Plate, 1 Release Paper Jam Plate, 2
Cover, 2 Junction Paper 1
D (p.433)
Paper Sensor,
Paper Feed Upper Intermediate Path Pre- Paper Sensor, Pre-Branch
Path Left-Flipping Paper F
Release Paper Jam Plate, 4 Release Paper Jam Plate, 3 Release Paper Jam Plate, 6
(p.435)
L Switching Sensor Stay Assy Paper Feed Roller, 7 Release Paper Jam Plate, 5
Solenoid
B (p.432) C (p.432)
R-L Switching Rear Cover, Upper Breaker Assy Intermediate Path Left
Side Fan Assy Solenoid Reversal Drive Motor
R-L Switching Power Supply Unit Paper Feed Roller, 8 Paper Feed Roller, 9
Inner Fan Flapper
E (p.432)
Paper Feed Roller, 1 Paper Feed Roller, 2 Paper Feed Roller, 11 Paper Feed Roller, 12 Paper Feed Roller, 18 Paper Feed Roller, 10
F (p.433)
LED Board, 01 LED Board, 02 LED Board, 03 LED Board, 04 LED Board, 05 LED Board, 06 Interlock, Stacker
START
Remove the Drawer Rail Hi-Capacity Cassette Front Cassette Slide Lock Pin Back Cover Left Slide Rail
Guide. Cover Assy
Cable Cover High Capacity Paper PF Drive Unit Lift Drive Unit Control Board
Cassette
Top Cover
Back Cover
Right Side Cover Parts that need to be removed to proceed with the disassembly
START
C (p.440)
Top Small Cover, Front Top Small Cover, Rear Left Side Cover, Lower Lower Tray Cover Hinge
Upper Tray Paper Parts that are supplied as after-service parts (ASP)
Detection Sensor
Parts that need to be removed to proceed with the disassembly
Paper Jam Release Guide, Front Inner Cover, Front Caster Cover
D4 Work other than disassembly Sub
A (p.438) B (p.439)
A (p.437)
Document Bundle
Ejection Unit Paper Jam Release Handle Lower Tray Lifting Shaft
Lift UP Motor
Shift Guide Unlock Front Inner Cover, Shift Guide Set Sensor
Sensor Upper
Front Inner Cover, Cable Frame Parts that are supplied as after-service parts (ASP)
Shift Guide Unlock Motor Cover
Sub
B (p.437)
Front Caster Cover Rear Cover, Sub Paper Eject Cover Switch Stapler Unit Left Side Elevation Guide
Cover
Front Inner Cover, Rear Cover, Upper Document Insertion Roller Rear Cover, Sub Paper Holder Unit
Lower
Insert Sensor Front Cover Switch Drum Paper Feed Guide Rear Cover, Lower
Entrance Guide Plate Drum Motor Parts that are supplied as after-service parts (ASP)
C (p.437)
Document Bundle D
Under Eject Cover Lower Tray Tray Rise/ Fall Gear Ejection Unit Finisher Intermediate Paddle Sensor Paper Insertion Motor
Assy Lift UP Motor Motor
(p.441)
D (p.440)
1. For the parts that require multiple operation only. When select the menu item, neces-
sary operations are displayed in order.