UMESH BANSODE

E-mail: bansodeumesh265@gmail.com
Contact: 8767860430
Location: Pune

Career Objective:
Looking for an opportunity to work with an Organization that offers challenging assignments.
My objective is to obtain a position that will expand my technical skills & provide better
integration of engineering principles into the process.

Academic Qualification:

Qualification School/College Board/University Year Percentage

B.Sc Vidnyan Mahavidyalaya Solapur University 2021 75.12%
Sangola
12th New English School And Pune Board 2017 51.69%
Junior College, Sangola.
10th Vidya Mandir High Pune Board 2015 67.20%
School, Laxmidahiwadi

Skill Set:

Operating System Win 2012(Server), win 7,8,10

AD User ID maintenance using AD Manager plus.
Mail Clients MS Outlook, Thunderbird, Office 365.
Troubleshooting Assembling hardware and troubleshooting issues in Windows
server, Desktops, Printers.

Work Experience:

 Company: Innovative Digitech Services

 Designation: Desktop Support Engineer
 Duration: 16th September 2022 to 31st October 2023.

Key Duties & Responsibilities at Work Place:

 Attending the tickets raised by users & giving solutions to them within the SLA time
 Troubleshooting the desktop related,software related,mail related issues through Remote
Desktop.
 Configuring and troubleshooting Desktops, Laptops, Printers, Scanners and other
peripherals.
 Configuring Mail in Office 365 pro plus & and troubleshooting mail in MS Outlook 2003,
2007, 2010 & 2013 and Mozilla Thunderbird.
 Configuring VPN via Forticlient.
  User ID maintenance using AD DS Windows 2008, 2012 and AD Manager Plus & mail
management by postfix admin.
 Troubleshooting LAN, Internet Issues, IP address assigning.
 Creating Matrix & updating it on daily activities.
 Exchange Activities & Troubleshooting Mail related problems.
 Installing the sap &Solving related issues.
 Update service desk regularly with status of attending & resolving the tickets assigned to
the specific engineer with their respective service desk ID in a ticketing tool (IRMS).
 Handle daily technical support activities on Desktop Support, Data Network & Server
management.
 Provide investigation, diagnosis, resolution and recovery for Hardware/Software problems.
 Coordinating with the local vendor for hardware parts or replacement.
 Managing service requests, software installation, new computer setups, upgrades, etc.
 Maintaining computer peripherals devices like printers and resolve associated problems.
 Installing Anti-virus software and managing clients with up to date Updates.
 Knowledge on RDP, Team Viewer,Anydesk,Ammyy and Remote assistance.
 Crimping straight through & crossover cables with RJ-45 connectors.
 Configuring Weighing scales & set them in a network for monitoring the data.
 Configuring data loggers.
 Look after the link issues & solve them accordingly by contacting the vendors.
 Maintaining a ticketing tool called IRMS to close the completed calls.
 Contacting the AMC vendors to close the calls related to faulty assets.
Personal strength:
 Time Management & planning.
 Good communication skills.
 Quick learning capability.
Personal details:

 Name : Umesh Bansode

 Father Name : Laxman
 Date of Birth : 17-07-1999
 Gender : Male
 Marital Status : Unmarried
 Nationality : Indian
 Language Know : English, Marathi, Hindi
 Address : A/P-Laxmi Dahiwadi, Tal-Mangalwedha,Dist-Solapur, Maharashtra,
India 413305
Declaration:
I hereby declare that above mentioned particulars are true to the best of my knowledge and I bear
the responsibilities for the correctness of above mentioned particulars.

Place:
Date:
Signature