Consumer Perception and Preference in Mobile Banking Service.

Independent Variable Dependent Variable

Convenience

Security Measures

Consumers Perception
and Preference

Service quality

User Interface Design

 Consumer Perception and Preference on Mobile Banking Service.

Part 1:

Please tick () the appropriate respond for your expectation before you use Online banking
service on a 1 to 5 point scale.

Strongly Disagre Strongly

Agree Natural
Statement Agree e Disagree
(4) (3)
(5) (2) (1)

Convenience
1. I can quickly finish my bank
transitions.
By using online banking I will get
2. better service than from bank
office.

Online banking services will be

3.
flexible to interact with.

Online banking services will make

4.
it easier to do my financial work.

Security Measure

Bank maintains privacy of my

5. personal and transactional
information.

The bank will not disclose my

6.
personal information.

I trust online banking for making

7.
transactions.

8. Online banking is secured.

Service Quality
 By using service I am able to make
9.
transactions in easy way.

Online banking service

10. site/application has a user friendly
interface.

Online service provides accurate

11.
services.

12. Online banking delivers the

service exactly as promised.

User Interface Design

13. Less time is required to connect to
the webpage/application
14. Language in site
/application is
understandable.
15. I find that service site/ application
has easy steps to make
transactions.
16. No error in transaction due to
internet speed.