TONY OSIO

INFORMATION TECHNOLOGY LEADER

Escondido, CA | 320.339.9850 | tony@tonyos.io | LinkedIn

PROFESSIONAL PROFILE

Accomplished and results-oriented information technology manager highly regarded for creating innovative solutions to complex
business problems. Dedicated leader with a proven history of building and motivating high-performing teams across the financial
services, education, real estate, hospitality, and aesthetics industries. Strategic mindset to orchestrate critical projects to standout
success by partnering with cross-functional teams and external stakeholders alike. Thrives in fast-paced, collaborative, and diverse
environments, and holds a wealth of a high-level expertise for the modern tech landscape.

CORE COMPETENCIES

 Team & Operations Leadership  Tech Tools & Solutions  Process Improvements
 Project Management  Customer Experience  Budget Administration
 Cloud Computing  Security Protocol  Vendor Management

EDUCATION

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION & COMPUTER INFORMATION SYSTEMS

Thomas Edison State University, Trenton, NJ

CERTIFICATIONS
 CompTIA Project+
 ITIL Foundations V3
 Microsoft Certified Systems Administrator

WORK EXPERIENCE

GALDERMA, CARLSBAD, CA (HYBRID), 2018 TO PRESENT

SENIOR MANAGER, INFORMATION TECHNOLOGY, 2021 to Present
 Excel in the implementation of security measures to safeguard the organization's data, systems, and networks, incorporating
endpoint detection and response alongside two-factor authentication.
 Provide comprehensive guidance to Business Analysts and Field Support Specialists, overseeing the handling of technology
tasks.
 Monitor and manage a diverse array of network devices, exceeding 25 in number, including routers, switches, firewalls, and
wireless access points.
 Direct the planning, execution, and ongoing maintenance of cloud infrastructure, platforms, and services; these efforts support
scientific workflows, data analysis, and collaborative efforts.
 Spearhead the continual development of cutting-edge tools and platforms, enhancing the accessibility of the company's
electronic content for customers.
 Develop and convey a comprehensive technical strategy aligning current capabilities, emerging technologies, market-serving
products, and long-term vision with business, operations, and technical teams.
 Execute the organization's cloud technology strategy, ensuring alignment with best practices and regulatory requirements
within the biotech industry.
 Communicate IT strategies, projects, and achievements to key stakeholders, ensuring alignment with organizational objectives.
 Develop and maintain comprehensive disaster recovery plans to minimize downtime and data loss in case of emergencies.
 Encourage and drive innovation within the IT department, exploring and implementing new technologies to enhance
operational efficiency.
 Ensure IT operations comply with relevant regulations, industry standards, and legal requirements.
TONY OSIO Page

Key Achievements
 Led a project consolidating Office software and deploying new hardware in M&A, resulting in an annual savings exceeding
$100,000 through the elimination of duplicate products and services.
 Managed a substantial IT budget of $1 million, evaluating and negotiating contracts and service level agreements (SLAs),
leading to a 20% reduction in telecom costs.
MANAGER, INFORMATION TECHNOLOGY, 2018 to 2021
 Orchestrated the selection, design, integration, and ongoing support for all information technology systems within the
organization.
 Formed and sustained relationships with cloud service providers, vendors, and strategic partners, ensuring seamless
collaboration.
 Tasked with regularly conducting audits, assessments, and vulnerability testing to proactively mitigate risks and uphold PCI
compliance.
 Implemented robust data security and privacy measures across more than 150 endpoints, while meticulously adhering to
regulatory requirements such as HIPAA.
 Administered all Azure AD and Microsoft 365 features and services, achieving an 8% annual cost savings through diligent
license management.
 Introduced an installment payment option on the ecommerce platform in response to COVID, resulting in a noteworthy 10%
increase in web sales.
 Delivered timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues
through various communication channels.
Key Achievement
 Enhanced internet speed by an impressive 250% at the main office, maintaining an uptime of over 99.9%.

PREVIOUS EXPERIENCE
SPRUCE GROVE INC., TEMECULA, CA, 2015 TO 2018 | LEAD SYSTEM ADMINISTRATOR
CATALINA RESTAURANT GROUP, CARLSBAD, CA, 2014 TO 2015 | SYSTEM ADMINISTRATOR
CATALINA RESTAURANT GROUP, CARLSBAD, CA, 2012 TO 2014 | IT HELPDESK SUPPORT COORDINATOR

AWARDS AND HONORS

 Shining Star Award for exemplary performance, 2020, 2021, 2022

ADDITIONAL INFORMATION

Languages: English (fluent), Spanish (classroom study)

Technical Proficiencies: BitDefender, VMware, Carbon Black, ESET, McAfee, Sophos, Trend Micro, Webroot, CloudAlly, Storage
Guardian, StoreGrid Online Backup, Barracuda Mail Archiver, Android, iOS, Mac OS, Windows OS, ManageEngine, SolarWinds, NetSuite,
GoTo Connect, SQL

Interests: Running, fantasy football, reading, playing with my dog, and bad puns