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  • OCS Video Questions

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    Katia Lopez
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    6 views1 page

    OCS Video Questions

    Uploaded by

    Katia Lopez

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Online Customer Service

    Video Questions
    Bruckner's - A history of customer service
    https://youtu.be/sJI5kol0UOI

    Student Name 1:
    Student Name 2:

    1. List 3 Customer Service actions done by Bruckner’s other than after sales
    service.

    Answer:

    2. Discuss the relationship between company’s culture and philosophy with


    customer service and how it can add-value to the customer experience.
    (Min 200 words)

    Answer:

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