Harshveer Singh

647-870-7884 | harshveerbhandal20@gmail.com |44, Centre St., Orangeville, ON L9W 2X2

SKILLS SUMMARY

• Teamwork - Good enough at collaboration, team building, and customer relations

• Additional Skills – Punctuality, Adaptability, Positive attitude, and Honest
• Leadership, Multitasking, and great at problem-solving
• Experienced with Microsoft Office (Word, Excel, PowerPoint) on Windows
• Communication Skills (Multilingual)- Fluent in English, Hindi, and Punjabi
• Hard Skills: Cash Register Operations, Tally Accounting Software
• Soft Skills: Adaptability, Positive Attitude, Teamwork
• Others: Providing Outstanding Guest Experiences, Navigating People-Centric Challenges
EDUCATION

• High School Graduate (March 2022)

DIPS International Public School, Punjab (India)
• Business Administration-International (May 2023)
Centennial College, Scarborough (Canada)
• IELTS (English Proficiency Test)- Achieved Overall Band Score 7
• Tally Accounting Software: Proficient in using Tally for financial data management, bookkeeping,
and generating financial reports.
Experience
Team Member| Tim Hortons| Ludhiana, Punjab (India)| (April 2022- Dec 2022)
• Operated cash register with 99.5% accuracy, processing 150 customer transactions hourly, maintaining
balanced tills.
• Consistently prepared and served up to 300 Tim Hortons' menu items daily, adhering to 98% quality
standards.
• Achieved 95% customer satisfaction through issue resolution and positive dining experiences.
• Managed peak hours, multitasking to serve up to 250 customers hourly while maintaining quality.
• Adapted roles including front counter, drive-thru, food prep, and beverage station, increasing team
efficiency by 15%.
• Participated in 10 training sessions, enhancing product knowledge and customer service skills by 25%.
Customer Service Representative| Café Delight | Ludhiana, Punjab, India | (Sep2021 – March 2022)
• Processed an average of 120 customer transactions per shift with 98% accuracy, showcasing exceptional
proficiency in operating the point-of-sale system at Café Delight.
• Demonstrated strong familiarity with the café's menu, resulting in a 94% customer satisfaction rate
based on positive feedback surveys.
• Reduced customer wait times during busy hours by 15% through effective multitasking and streamlined
order processing techniques.
• Successfully addressed an average of 8 customer inquiries and concerns daily, maintaining an 85%
resolution rate and enhancing the overall dining experience at Café Delight.
AVAILABILITY
DAYS | TIMING | DAYS | TIMING |
• Monday Not-Available Saturday Full-Time
• Tuesday Not-Available Sunday Full-Time
• Wednesday Full Time
• Thursday Full-Time
• Friday Full-Time