To: Jason Abbott

Attachment: Letter to Mr. Morley

Subject: Correction for the Letter to Mr. Morley

Hey.
We have a problem.
It is significant that we are a business. Not only that, but it is important to note that we deal with
customers. This information is crucial. The bottom line is, we need to please the customers.
What else would a business do? So keep the customer happy. This email you sent to Jake is
really bad. It’s too negative. We can’t have all this negativity going around.
Put yourself in the shoes of the average Joe. A customer has no idea how to use a shelf. It’s just a
thing you put stuff on. How are you supposed to know a shelf has a weight limit? Think Jason,
think. How would you feel if you broke your shelf and then company blamed it on you? I bet
you’d feel absolutely gobsmacked. Believing in serving the customers, they need to know that
we stand behind them 100%, and even if they are wrong, they are still right, because the
customer is always right, as tradition, and common business sense, would have it, because
otherwise, we would definetely not have a business, because no one would buy our stuff.
Nervousness, naiveté, inexperience. Perhaps these are reasons an employee may make a poor
decision. But that’s no excuse. “The day you take complete responsibility for yourself, the day
you stop making any excuses, that's the day you start to the top.” That’s something a smart guy
once said. I consider it my motto; and look where I am now. Anyway, the point is, everything
just might be all hunky-dory once you take some responsibility for your actions. I have taken the
liberty of undertaking the writing of a new, better email to our friend Jake. Also I attached it here
for you to have a look at. Notice how Jake is actively ensured that he did nothing wrong.
Look, I want you to do good at this job. Top employee performance is always wanted…so
maybe we should meet so I can tell you why you need to try to improve your performance on
Tuesday. I expect a prompt response.
-Your buddy Cam

October 5, 2021

Mr. Morley
666 King Street,
Toronto, ON, S0A 2P0
Dear Jake

What’s up? Thanks a lot for your complaint. We found it very significant!

We can’t refund your shelf, though. The reason is simple, you put a ton of weight on it and broke
it. See those instructions, the ones that say you can’t put more than 800kg on the shelf? Well,
you put 1000kg on it. Warranty is not applicable.

To prevent this kind of oopsie in the future, the three things that need to be done are: read the
instructions, don’t use loads that are too heavy, and it is also suggested that you try not to break
the product to begin with. We understand that breaking one of our products is the absolute worst
thing imaginable, but let’s cool down a bit and think rationally.

We at Canadian Office Supply, believe that we can try to fix your shelf. But you’ll have to pay.
So send it to our repair shop. Wanting another option, new fantastic shelves are available at any
of our stores. You could also make an effort to give a call to one of our advisors buying a shelf.

We hope this was a meaningful reply. We are thrilled to maybe you again. We hope you have a
nice day. Please take part in our special holiday sale so you can give another amazing shelf a
purchase.

Always and forever,

Cam