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INVESTIGATION, NON-CONFORMITY
CORRECTIVE ACTION
PROCEDURE
EST.BY OTENG SEGOJWA(SHE) APPROVED ARCHIBOLD CHILISA(MD)

…………………………………. …………………………………………….
EST.DATE 03-05-22 RECENT REVIEW BY NEXT DOC ID V
REVIEW REVIEW
INC DATE 05-05-22 03-MAY- O. MAY-2025 INOCA-LPP-1-5.5 [01]
2022 SEGOJWA
NAME OF ORGANISATION MICRARK INVESTMENTS(PTY)LTD
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MICRARK INVESTMENTS (PTY) LTD
P. O. Box 30440 Francistown, Botswana Tel +2672405847 / Fax: +267 2419980
Cell: 71459000 Email: chilisaa2002@gmail.com

1. Purpose

The purpose of Micrark Investments’ Incident Reporting and Investigation Procedure is

to set out and define the requirements for all incidents to be reported and investigated
with preventative and corrective actions implemented to eliminate or minimize the risk of
harm and prevent future occurrences.

2. Scope
This procedure applies to all events / incidents occurring at Micrark’s operations,
employees, contractors and visitors.

3. References
Work Health and Safety Policy
Incident Report and Investigation Form
Alcohol and Drugs Policy

4. Definitions
1. Incident: Any occurrence that has resulted in or has the potential to result in
adverse consequences to persons, the environment, property or a combination of
these, this includes any significant deviation from a Safe Operating Procedure,
Safe Work Method Statement, Job Safety Analysis, etc.
2. Near Miss: An incident where no injury or damage occurred (a close call).
3. Injury: Harm resulting from a person’s employment which requires, first aid
treatment, medical treatment or results in fatality. An injury may result from a
single event, a single exposure or long-term exposure.
4. First Aid Injury (FAI) A minor work-related injury that only requires first aid
treatment.
5. Medical Treatment Injury (MTI): A work related injury that requires treatment by a
registered medical practitioner, occupational health nurse or paramedic, including
being provided prescription medication.
6. (RDI) A work related injury that results in the worker being assigned an
alternative task or placed on modified duties on a temporary basis, based on
consultation with the PCBU and a registered medical practitioner.
7. Lost Time Injury (LTI): A work related injury that results in one or more full days /
shifts away from work following the day / shift when the incident occurred.
8. Property Damage: An incident that has resulted in damage to property or
equipment.
9. Environmental Incident: Any incident that results in damage / pollution to the
environment. This includes ground, air and water.
10. A notifiable incident means:
 the death of a person; or
 serious injury or illness of a person; or
 a dangerous incident.
11. Corrective Action: An action taken to mitigate the cause/s of an existing
undesirable event in order to prevent reoccurrence.
12. Root Cause: The basic cause(s) which can be reasonably identified which, when
controlled, will prevent or minimize the un-wanted event from reoccurring.

EST.BY OTENG SEGOJWA(SHE) APPROVED ARCHIBOLD CHILISA(MD)

EST.DATE 03-05-22 RECENT REVIEW BY NEXT DOC ID V
REVIEW REVIEW
INC DATE 05-05-22 03-MAY-2022 O. SEGOJWA MAY-2025 INOCA-LPP-1-5.5 [01]
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MICRARK INVESTMENTS (PTY) LTD
P. O. Box 30440 Francistown, Botswana Tel +2672405847 / Fax: +267 2419980
Cell: 71459000 Email: chilisaa2002@gmail.com

5. Roles and Responsibilities

5.1 Senior Management / Site Manager

Is responsible for:
• Ensuring appropriately qualified and trained personnel are available to
complete incident investigations;
• Ensuring all incidents are reported and investigated with corrective actions
identified and implemented;
• Conducting external communications as required;
• Notifying appropriate regulatory body of events as required;
• Ensuring controls identified in the incident investigations are incorporated into
the Safety Management System of the company
• Ensuring reviews of implemented controls are conducted.

5.2 Work Health and Safety Officer

is responsible for:
• Communicating to all workers, the requirement to report all incidents;
• Providing information, training and instruction to workers on the process for
reporting of incidents;
• Managing all workplace incidents by assessing risks associated with all
reported incidents and implementing appropriate controls to prevent a
reoccurrence;
• Initiating and lead incident investigations using the Incident Report and
Investigation Form Template as required;
• Ensuring compliance with the requirements for reporting notifiable incidents to
relevant regulatory bodies;
• Communicating incident investigation findings and preventative control
measures to all workers;
• Reviewing outstanding actions and investigations to ensure timely completion;
and
• Recording all incidents into the Work Health and Safety Incident Register.

5.3 Supervisors
Supervisors are responsible for:
• Ensuring that workers have received training and instruction on incident
reporting requirements;
• Ensuring the welfare of injured persons;
• Ensuring the scene is secured for investigation;
• Notifying the senior management of all incidents;
• Documenting the incident on the Incident Report and Investigation Form
Template including witness statements;
• Implementing corrective actions that are identified from the investigation; and
• Participating in reviews of implemented corrective actions.
.
5.6 Workers
Workers are responsible for:

EST.BY OTENG SEGOJWA(SHE) APPROVED ARCHIBOLD CHILISA(MD)

EST.DATE 03-05-22 RECENT REVIEW BY NEXT DOC ID V
REVIEW REVIEW
INC DATE 05-05-22 03-MAY-2022 O. SEGOJWA MAY-2025 INOCA-LPP-1-5.5 [01]
 µ
MICRARK INVESTMENTS (PTY) LTD
P. O. Box 30440 Francistown, Botswana Tel +2672405847 / Fax: +267 2419980
Cell: 71459000 Email: chilisaa2002@gmail.com
• Immediately reporting all incidents (injuries, damage, system failures and near
misses) to their Supervisor;
• Rendering any assistance required to ensure the area is made safe, if safe to
do so;
• Providing first aid treatment to any injured persons, if safe to do so and
worker is first aid trained;
• Providing a witness statement if required;
• Participating in any incident investigations as required; and
• Participating in reviews of corrective actions, as required.

6. Procedure
6.1. Initial Response
6.1.1. All incidents (including near misses) shall be reported immediately to an
individual’s immediate (team leader/supervisor) and in the case of contractor personnel,
to their nominated representative, via Phone 75563568.

6.1.2. When calling an emergency via phone state “Emergency, Emergency,

Emergency” wait for a response and then describe the scenario, stay on the line until
informed not to by (team leader/supervisor) .
6.1.3. If requested to, phone ambulance fire, police by calling 997,998 and 999.
6.1.4. Immediate action shall be taken to eliminate or minimize risks associated with the
incident and ensure the area is made safe, if safe to do so.
6.1.5. First aid shall be rendered to injured persons, if safe to do so.
6.1.6. Evacuate to the nearest Emergency Assembly Point if required or advised to.
6.1.7. All incidents involving an injury shall be immediately reported to the site manager.
6.1.8. The incident scene shall be protected to ensure evidence required for
investigation purposes is not compromised and to allow review by management and or
the relevant Regulator as required. This may include barricading or taping off of an
area.

6.2 Incident Notification (Internal)

6.2.1. As per 7.1.1, all incidents must be immediately notified to an individual’s
supervisor.
6.2.2. The team supervisor shall notify their site manager.
6.2.3. All incidents involving mobile equipment, plant or with a risk ranking greater than
LOW (as per the company name risk matrix) shall require the involved persons to
undergo Fitness for Work testing as per the Alcohol and Drugs Policy.
6.2.4. All incidents shall be reported using the Incident Report and Investigation Form.
6.2.5. The Incident Report section of the Incident Report and Investigation Form shall
be completed and submitted to (insert title of relevant position e.g.: WHS Coordinator)
by the end of the shift that the incident occurred in.
6.3 Incident Notification (External)
Notifiable incidents shall be communicated to the relevant Regulator by the
management position e.g. site managers soon as is reasonably practicable to do so.

EST.BY OTENG SEGOJWA(SHE) APPROVED ARCHIBOLD CHILISA(MD)

EST.DATE 03-05-22 RECENT REVIEW BY NEXT DOC ID V
REVIEW REVIEW
INC DATE 05-05-22 03-MAY-2022 O. SEGOJWA MAY-2025 INOCA-LPP-1-5.5 [01]