YOUR ASSESSMENT RESULTS

0
Interactions
Customer Products Partners
Strategy & Data Technology Operations Organizations
Experience & Services & Alliances
Security
Score 2.8 1.8 3.22 3 4 3 2.75 5
Benchmark 3.25 3.02 3.24 3.4 3.04 3.28 3.15 3.1

Score Benchmark
 WHAT IS YOUR PRIORITIZED TRANSFORMATION PATH?
5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
Structural &
Digital Digital Restructure Sales & Technology
Regulatory
Modernization Finance Marketing Infrastructure
Alignment
Score 2.87 4.25 4.5 3.13 2
Benchmark 3.23 3.05 3.34 3.1 3.19

Score Benchmark
 CUSTOMER EXPERIENCES
6
5
4
3
2
1
0
To what extent are the
To what extent do you
Do you provide your customer related
utilize data to
How would you rate customers with online processes digitized How does your
understand needs of
your digital marketing access (e.g. website, (e.g. customer organization collect
your customers and to
efforts? eCommerce, relationship customer feedback?
manage their
portal,mobile app)? management,
experience?
customer support)?
Score 1 1 2 5 5
Benchmark 3.19 3.17 3.17 3.12 3.6

Score Benchmark
 PRODUCTS & SERVICES
3.5
3
2.5
2
1.5
1
0.5
0
Does your organization
How would you rate
invest in digital
your organization's
capabilities (e.g.virtual How much of your
To what extent does Do you utilize any ability to connect
assistant for customer brand and marketing
your organization customer analytics digitally with potential
service, online access investments are
utilize a multi-channel platform to target customers and use
to products and allocated towards
marketing approach? customers? digital tools as part of
services, mobile apps) digital assets?
your customer
to address customer
acquisition process?
needs?
Score 1 3 1 3 1
Benchmark 3.27 2.67 3.04 2.96 3.14

Score Benchmark
 STRATEGY
6
5
4
3
2
1
0
Does your How integral Do you have As part of
How do your
organization is data and To what a strategy to your
Is your digital How often To what rate your
understand analytics to extent do handle data strategic
strategy does your extent do organization'
the support your you utilize from a planning,
aligned to organization you plan for s ability to
opportunitie organization data security, does your
your review its investments store, track
s offered by al/ business- analytics for privacy, organization
business digital plan/ in digital and analyze
digital for the level reporting/ quality and consider
strategy? roadmap? initiatives? customer
overall decision dashboards? consistency investments
data?
business? making? perspective? indigital…
Score 3 1 1 4 5 3 3 4 5
Benchmark 3.3 3.06 3.21 3.23 3.39 3.27 3.35 3.46 2.9

Score Benchmark
 INTERACTIONS & DATA SECURITY
6

0
How defined is your policy
How does your organization How does your company use How do you protect the
around cyber and data
manage digital content? social media? privacy of your data?
security?
Score 1 1 5 5
Benchmark 2.96 3.72 3.37 3.53

Score Benchmark
 TECHNOLOGY
6
5
4
3
2
1
0
How would you rate How would you rate Does your technology
How would you rate the
To what extent does your capacity for your capacity of architecture enable
quality of your
your organization technology managing risks you to meet the current
organization's IT
utilize cloud services? experimentation and resulting from digital and future needs of
Service Management?
advancement? initiatives? users?
Score 3 5 4 5 5
Benchmark 2.88 2.96 3.04 3.12 3.22

Score Benchmark
 OPERATIONS
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
To what extent are your To what extent are your To what extent are your Does your organization use
back-office functions (e.g. middle-office functions (e.g. front-office functions (e.g. technology (e.g. inventory
IT, Procurement, Finance, Operations, Supply Chain, sales, marketing, customer management, procurement)
Human Resources) digitized Customer Delivery) digitized services) digitalized and for supply chain
and interconnected? and interconnected? interconnected? management?
Score 3 4 1 4
Benchmark 3.36 3.37 3.33 3.06

Score Benchmark
 ORGANIZATION
6
5
4
3
2
1
0
Is there a clear
How would How would How would
structure in How clear is How would How would
you rate the you rate your How would you rate
the the you rate the you rate your
skills of change you rate cross-
organization accountability digital capacity to
personnel management employee functional
for developing to support leadership in offer
available for capability to digital collaboration
and delivering digital your employee
data support digital engagement? in your
digital initiatives? organization? mobility?
analytics? initiatives? organization?
initiatives?
Score 1 3 5 5 5 1 1 1
Benchmark 3.13 2.94 3.47 3.04 3.08 3.29 3.08 3.13

Score Benchmark
 PARTNERS & ALLIANCES
6

0
Is there a clear structure in the organization for developing and delivering digital initiatives?
Score 5
Benchmark 3.1

Score Benchmark
IMPLEMENTATION ROADMAP ( TASKS, TIMELINE & COST)

Task Start Date #Days Required Cost

Digital marketing for one year 10/1/23 365 $42,000
Recruit a digital transformation expert to 10/1/23 365 $54,000
implement the DAP and train the staff (one-year
contract)
Purchase a PC/laptop for upper management and 10/1/23 5 $2,500
the digital transformation expert
Purchase a comprehensive full business solution 11/1/23 365 $2,400
(yearly subscription)
Purchase revenue-enhancing tools and solutions 12/1/23 365 $2,400
(yearly subscription)
Hire a developer to create a website and develop 12/1/23 60 $20,000
a mobile app
Purchase fifteen on-table POS systems 12/1/23 30 $9,000
Purchase two kitchen display screens (KDS) 12/1/23 30 $3,000
Purchase two pieces of hardware for the POS 12/1/23 30 $44,000
systems
Train staff and management (two hours of training 12/1/23 70 $12,000
per week for each employee)

Total $151,300