Samiksha Gupta

Assitant Manager
E 8828377184/ 7448095434  Samikshaguptagsmr@gmail.com SG
q https://www.linkedin.com/in/samiksha-gupta-6aa82b168
e Navi Mumbai, MH

PROFESSIONAL EXPERIENCE ACHIVEMENTS

Assistant Manager in Growth & Operations
Fino Payments Bank_ Mindspace
? Best Performer of the Year: Fino
Payments Bank
Within one year of joining, recognized for
2022 - Present Navi Mumbai, MH
exemplary dedication, delivering
Fino Payments Bank is a fintech company that offers digital financial outstanding performance, and making
products and services. significant contributions to team
• Managing TP Project DBS Bank & Govt UP BC Sakhi project & Union success.
Bank of India
• Managing the Team of Customer Service & Support -for DBS Bank
driving the EKYC,VKYC. Govt Project Managing the 11districts of UP,
Interacting with govt team to enhance business of POS, transaction
volume, drive business through Channel Team.
 Top Performer Recognition:
Thyrocare Technologies
Acknowledged as a top performer for
• UBI Bank - Handling the Migration & Mandate Part (Verification driving and mapping significant state-
& Onboarding Part of BC agents level B2B business growth within
• Management Information System (MIS): - Oversaw the
implementation and optimization of MIS to track and analyze key
performance indicators, providing valuable insights for decision-
making.
• Team Collaboration and Coordination: Coordinate with different
 Familiar with various transaction
types
possess knowledge about the in AEPS
departments to ensure seamless operations & Managing the Audits' (Aadhaar Enabled Payment System),
• Invoice Processing: Handled end-to-end invoice processing, from IMPS (Immediate Payment Service), and
raising invoices to through billing and verification processes, UPI (Unified Payments Interface)
ensuring accuracy and compliance. products.
• Reporting and Date Analysis: Prepare regular reports on operational
performance, transaction volumes, customer service metrics, and
other key indicators. Analyze operational data and performance
metrics to identify areas for improvement and make informed
decisions.
INDUSTRY EXPERTISE
• Managed operations for a logistics device project, overseeing stock
B2B & B2C Inside Sales
levels, replacements, and device deployment across multiple
locations. Collaborated cross-functionally to optimize logistics
processes and ensure timely project execution.

Project & Operations Lead

Team Leader In Business Development
Thyrocare Technologies Ltd
2019 - 2022 Navi Mumbai,MH
Software Tools Data & Business
Thyrocare is India's first fully automated diagnostic laboratory with a
focus on providing quality at affordable costs to laboratories and
Analysis
hospitals in India and other countries.
• Managed B2B & B2C Modules at Thyrocare:
• Led a 25-member telecalling team, focusing on client retention,
expansion, and forging strategic partnerships with healthcare
entities to drive business growth and enhance service offerings.
• Successfully initiated and established tie-ups across healthcare
PROJECT HANDLING
sectors, including Doctors, collection centers, hospitals, and
Cross Selling Products- Thyrocare (2021)
diagnostic labs, driving collaborative growth and service integration
• Leveraged Power BI tools to integrate and analyze business data, Cross-selling is the practice of marketing
generating actionable insights, optimizing operational efficiency, and additional products to existing customers,
driving informed decision-making.. Financial advisors can o ten earn additional
• Analyzed financial data, developed cost-saving strategies, and revenue by cross-selling additional products


enhanced client proposals. and services to their existing client base
• Developed and utilized MIS for team training initiatives, contributing
to a targeted 25% state growth, emphasizing data-driven strategies
and performance enhancement

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PROFESSIONAL EXPERIENCE PROJECT HANDLING
FSMS Coordinator Covid RTPCR Project - Thyrocare (2021)
Parle G Industries Spearheaded the COVID RT PCR project,
managing a daily workload of 500+
2018 - 2019 Mumbai, MH
samples, ensuring accurate tracking and
Parle Products, a confectionery maker, began manufacturing biscuits in timely processing from sample collection to
1939. reporting.
• Managed the Food Safety Team, overseeing the establishment, Conducted meticulous verification of
implementation, and maintenance of processes for the Food Safety documentation, ensuring compliance with
Management System (FSMS). regulatory requirements and standards.
• Promoted awareness of customer requirements related to food Facilitated ICMR registration and
safety throughout the organization to ensure compliance and collaboration with BMC Government for
enhance quality standards. seamless project execution and adherence
• Implementation & Compliance ,Monitoring & Auditing, Training & to guidelines.
Awareness, Documentation & Record-Keeping, Continuous
Improvement, Risk Assessment & Management.

EDUCATION
SKILLS
Bachelors Degree- Chemistry
POWER BI Tableau Data Analysis Mumbai University
2015 - 2018 e Kalyan Mumbai, MH
Business Analysis Data Visualization

Team Management CRM MS Office Email LANGUAGES

Project Management Operations Lead Hindi Native
English proficient
B2B& B2C Inside Sales Marathi proficient

Product Knowledge

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