MADHU BHOOMIKA

PERSONAL PERSONAL PROFILE

CONTACT ME AT

Address
#186, 4th cross, 1st main, Royal
Shelters,Devarachikkanahalli,
Bangalore-560076
EDUCATION AND QUALIFICATIONS
EMAIL
madhubhoomika08@gmail.com
March 2019 -March 2022 BA Communicative English (Media studies, Literature, Psychology)

Phone Number Jyoti Nivas Autonomous, Bangalore

6364085853

April 2017 - March 2019 PU - Arts (political science, psychology, Economics, sociology)
CHRIST junior college (Main campus Koramangala)

KEY QUALITIES

Communication
INTERNSHIPS
Patient
Effective listener
Time - September 2020- April 2021 Operations and Marketing Intern
Management Baby Space, Mumbai. Now known as HUMM by CARINA KOHLI
Decision-making Roles and responsibilities included
Teamwork and
- Monitors ongoing marketing campaigns
collaboration - Organise numerous office files
Empathy - Serves as point of contact for clients
- Managed the company's online presence
- Backend process
- Prepared pitch presentations for prospective clients
- Researched and analyse competitors and market trends
- SEO
-content Writing
- Design and editing.

June 2021- August 2021 Product Developer and Content Writer.

Nutty Yogi,Bangalore
Roles and responsibilities included

- Producing articles and maintaining blogs- Food Research

- Handle in coming orders
- Catalogue Manager
_ Social media marketing

January 2022 - May 2022 Social Media Manager / Student Success Specialist
Jeyadra Vijayselvan - Instagram influencer. Holistic Baking Mentor. ( Part time and
full time)

- Communication on Instagram DMs

- Provide high quality customer support by utilising excellent customer service
skills and technical expertise, researching, analysing, resolving and responding to
basic-to-complex questions and problems via telephone and e-mail, within
specified service level metrics.
- Answer emails and tickets related to user questions and/or problems with the
online learning management system (LMS)
- Identify, research, and resolve user questions and problems
- Interview users to collect information and lead users through diagnostic
procedures to determine the source of the issue.
- Escalate unresolved issues to appropriate escalation point and monitor and
track ticket to closure
- Develop content that will be used in the website, social media, and other
Platform.
- Prepare standard statistical report
- Handling live classes along with production and pre production.
June 2023- Till Now Business development/ Head of Partnership
Humm Care

Responsibilities:
Account Management:

- Build and maintain strong relationships with clients.

-Serve as the POC for client inquiries, requests, and resolve issues.
-Understand client needs and goals, and proactively suggest appropriate solutions
-Ensure timely delivery of services to clients.
-Monitor client accounts to identify any potential risks or issues and take
measures to mitigate risks - Alert Carina
-Coordinate with internal teams to address client needs and ensure client
satisfaction - expert quality, app performance, content quality etc.
-Track and analyze key performance indicators to measure the success of client
projects and identify areas for improvement.
-Provide regular reports and updates to Carina regarding account status and
performance
-Interact with BD team to suggest possible opportunities

Relationship Building and Engagement:

-Coordinate and manage project timelines, deliverables, and resources related to

client accounts.
-Build & maintain relationships with key stakeholders, such as clients, partners,
and vendors.
-Organize and attend client meetings, workshops, and events.
-Actively engage with clients through various communication channels, including
phone calls, emails, and social media.
-Stay updated on industry trends and developments to provide valuable insights
and suggestions to clients.

Partnerships and Business Development:

-Identify potential partnership opportunities aligned with the company's business

goals.
-Conduct research to evaluate the suitability of potential partners.
-Initiate and maintain contact with potential partners, exploring collaboration
opportunities.
-Track and report on the progress of partnership initiatives.

PERSONAL INTEREST
Theatre enthusiast. Have been a part of college theatre group Dramatica and RANGASTHAY a
Natya group.
Art has been my identity. Love to express through watercolours.
Volunteer at NGO.
Teach Drawing classes for children with disabilities.
Enjoy playing badminton
Part of a short film making process.

SKILLS SUMMARY
Photography Search engine optimization SEO

MS Excel Digital marketing

SKILLS -

Ability to influence and negotiate effectively.

Strong business intelligence and corporate acumen.
Demonstrated hardworking and creative nature.
Excellent communication skills.