CONCERNED CLIENTS OF PWRI WATER SERVICE

PROJECT IN BGY. TAWALA, PANGLAO

Via: Alona Vida Resort / Coco Vida Restaurant
Bgy. Tawala, Panglao
Tel: 502 9180
July 2010

Hon. Mayor, Hon. Vice Mayor & Hon. SB Kagawads,

Municipality of Panglao
6340 Bohol

PETITION

We, the undersigned client recipients of water supply services provided by Pilipinas
Water Resources, Inc. as a commercial monopoly, hereby petition all the newly
elected officials within the Municipality of Panglao to take action to ensure that
PWRI improves the quality and volume of water supplied to us as a matter of
urgency.

Since the start-up of its services in early 2008, PWRI has continued to provide an
indifferent service characterized by frequent catastrophic service breakdowns taking
place at periods when demand by resorts has been highest. These problems have
developed as a direct result of:

 Installation of inadequate and inappropriate brackish water deep-well pump

capacity during the period 2008 – Easter 2010.
 Inadequate maintenance of its reverse osmosis brackish water desalination
plant and its electrical control mechanisms.
 Continuing avoidance of the use of internationally recognized engineering best
practices in the design and installation of its service pipeline grid which
regularly develops leaks due to pipeline punctures and improper pipe to pipe
connections.
 Pursuit of a policy of allowing water tankers first priority for collection of
available water at their plant at the expense of consumers solely serviced by
pipeline.
 The imposition of no limitations whatsoever on the numbers of consumers
allowed to connect to its pipeline grid. As all water is piped down a single
mainline with a diameter of only 17cm, consumers at the end of the line
regularly experience nil availability of water delivered to them.
 Inadequate maintenance of the filter systems at both the start of its pipelines
and on its side of client water meters.

PWRI is also illegally dumping the high salt waste water by-product of its reverse
osmosis production system in a sinkholes near its plant. This water is destroying the
freshwater lens which is the principal water source of local residents used for all
purposes except drinking water. Despite an agreement with DENR that such waste
water will be piped to the sea at the cliff area east of Amorita Resort, PWRI is not
attempting to complete this essential pipeline and disposal system.