Job Description

Company Job Title Process / Department

Jr. Executive/ Executive- Customer Service Customer Service
Lufthansa Technik Services India Pvt. Ltd.
Support-MRO Support-MRO

Lufthansa Technik Services India - About Us:

Founded in 2005, Lufthansa Technik Services India (LTSI) is a fully owned subsidiary of Lufthansa Technik
AG (LHT) of Germany. With an office in Bengaluru, the 300+ people strong company provides value-
added-services to Lufthansa Technik’s spectrum of Maintenance Repair and Overhaul (MRO) Services.
LTSI’s focus is on component services for commercial aircrafts. Customers benefit from the comprehensive
services of LTSI in spare parts leasing, customer service – and material management support.

I. Your tasks and responsibilities:

Responsible for smooth commercial execution and operational customer service related to MRO orders
thereby ensuring adherence to committed TAT and service quality.

The related tasks include (without being limited to):

 Independently manage the customer relationship at operational level by handling all process-
related customer inquiries in an efficient manner.
 Successfully induct customers’ unit in shop for repair and ensure quality internal and external
communication and transfer of information.
 Create cost estimates for contracted/non-contracted repairs with adherence to contracted/binding
rates and services and further process customer‘s approval in timely and accurate manner.
 Work in and with various LHT systems and ensure well-maintained customer information database.
 Work independently on loans, sales and 1:1 exchanges.
 Ensure perfect functioning of customer interface by proactively working to resolve claims and
discrepancies.
 Responsible for TAT fulfillment and supporting performance level reporting & quality management
system.
 Initiate, coordinate and track shipments in cooperation with LTL and resolve logistics clarification as
and when they arise.
 Identify and manage revenue opportunities within his/her scope of responsibilities, ensure correct
cost booking, and in time invoicing of all cases-including mishandling, modification and scrap.
 Participate in all customer communication, meetings or conference calls, involving various LHT
departments.
 Any other duties as assigned.

II. Your Qualifications (Educational Background, Personality and Skills)

 Bachelor’s or equivalent degree in Engineering and / or Business Administration

 Working knowledge of SAP would be an added advantage
 Should have good analytical and problem solving skills
 Cost & quality conscious, detail oriented and should have good business sense
 Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
 Sound knowledge of supply chain in aviation and MRO industry is a plus.
 Excellent spoken and written English, excellent communication skills
 Ability to take decisions autonomously
 Creative and innovative thinking
 Ability to coordinate team activities and projects
 High degree of customer orientation
 Flexibility
 Ability to work under pressure
 Willingness to undergo continues training