ESSAY

This text is for questions 1 and 2.

Dear Mr. Thompson,

I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining room chairs from us which your company delivered to
his residence.
He has written a complaint that the purchases arrived damaged. We pride ourselves in the
quality of our product and would like an explanation as to how this mishap occurred. Even though
the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone' s satisfaction.

Sincerely,
Jackie Middleton
Customer Services Manager

Questions

1. What is the customer complaining about in his letter?

He iscomplaining about purchases that arrived damaged.

2. Who is Mr. Thompson?

A manager of a shipment company

The following text is for questions 3,4 and 5

Dear Mr. Green:

I am writing concerning claim #760. The amount that your adjusters have set for the
damage caused by Hurricane Harry to my barn is unacceptably low.The amount that your
company has offered would not even allow doing the work myself, as the materials alone would
cost almost $300 more than your estimate.
I am including the estimate from our independent contractors that I have asked to inspect
the damage to my barn, and their estimates vary between $1,500 and $1,750.
I would like your company to take into consideration the estimates I have provided and
reevaluate your settlement offer. If you continue to deny the fact that your offer is unacceptably
low, I will need to seek legal counsel.
I will appreciate your immediate attention to this matter.

Yours sincerely,
Mathew Liverpool

3. What is the cost of the materials needed to fix the damage according to Mr. Liverpool?
Vary between $1,500 and $1,750.

4. What is the purpose of the letter?

To claim or complaint

5. What did Mathhew Liverpool want from Mr. Green?

He would like your company to take into consideration the estimates that he have provided
and reevaluate your settlement offer. If Mr. Green continue to deny the fact that your offer is
unacceptably low, He will need to seek legal counsel.