Jamesha K.

Bell
Birmingham, AL 35216
belljamesha7@gmail.com

Education
Bachelor’s of Science in Business Administration December 2018
University of West Alabama, Livingston, AL

Master’s in Student Affairs December 2021

University of West Alabama, Livingston, AL

Master’s in Learning, Design, and Technology May 2024

University of West Alabama, Livingston, AL

Work Experience
Team Lead Quality Analyst September 2019- Present
RxBenefits Birmingham, AL (Remote)
 Trained new hires and contractors on PBM systems and audits.
 Created and corrected policy and procedure documents (including Job Aids and
PowerPoints).
 Worked collaboratively with internal and external business partners to provide solutions
by taking responsibility for following through and bringing outstanding issues to closure.
 Provided necessary reporting when applicable.
 Communicated effectively with the Manager of QA for all escalated issues.
 Trained on PBM reporting systems while remaining educated on all forms and processes
each PBM has for implementing groups.
 Executed and evaluated test cases then reported those test results.
 Identified all potential quality issues.
 Updated and corrected policy and procedure documents.
 Participated in and conducted weekly meetings with several departments.
 Completed peer reviews on salient and high-risk clients.
 Worked closely with the Prior Authorization department to input request forms during
their busy season.

After School Teacher/Tutor January 2020-May 2022

 Grace Academy Hoover, AL
 Maintained order and procedures during activities.
 Monitored and reported behavior of students.
 Assisted in the coordination and distribution of afternoon snacks.
 Assisted in overseeing students while involved in activities.
Pharmacy Technician May 2019 – September 2019
Walgreens Doug Baker Blvd, Birmingham, AL
 Answered and screened telephone calls to increase pharmacy productivity and time
management.
 Organized simple drug composites after the Pharmacist verified calculations.
 Maintained inventory levels and pulled outdated/recalled merchandise.
 Prepared and labeled prescriptions.
 Assisted nearly 100-150 customers daily, responding to inquiries and complications.
 Strictly maintained customer confidentiality.
 Verified patient data and billing information.
 Entered prescriptions/patients’ information into the database (data-entry).
 Received telephone calls, inventory control, compounding, and proper documentations.

Graduate Assistant January 2019- May 2019

The University of West Alabama, Livingston, AL
 Worked beside the Dean and Professors to aid in organizing material for the College of
Business and Technology.
 Exhibited leadership skills when proctoring exams and class work.
 Provided confidentially when grading papers, tests, and group work.
 Adhered to office policies and procedures.
 Managed filing system.
 Handled calls and other communications.
 Recorded information as needed.
 Experienced as a virtual assistant.
 Created, maintained, and entered information into databases.
 Assisted in resolving problems.
 Handled requests from teachers, faculty, and staff.

Pharmacy Technician December 2017- May 2019

The Drug Store Livingston, AL
 Answered telephone calls and communicated with doctor's offices to request patient
medication refills.
 Provided exceptional customer service, creating a growing rapport.
 Prepared and labeled prescriptions.
 Assisted nearly 50-70 customers daily, responding to inquiries and complications.
 Strictly maintained customer confidentiality.
 Verified patient data and billing information.
 Maintained sturdy relationships with patients and nurses from Rush Medical Group.
Maintained files and computer records for the pharmacy.
 Welcomed customers, congregated clinical information, and addressed non-medical
questions and concerns.
 Organized simple drug composites after Pharmacist verified calculations.
 Maintained inventory levels and pulled outdated/recalled merchandise.
Certifications/Organizations
 Pinnacle Honor Society 2023
 Black Advocates and Allies ERG-Membership Chairman 2023
 RxB A.B.L.E ERG 2023
 Google Analytics for Beginners 2022
 Computer Fundamentals (Foundation) 2022
 Microsoft Word 2022
 Ethical Leadership 2021
 Alpha Kappa Alpha Sorority, Incorporated 2017

Volunteer
Livingston Jr. High School 2015-2020
 Summer Enrichment Program

Skills
 Computer Skills
 Interpersonal Skills
 Organizational Skills
 Time Management Skills
 Word, Excel, PowerPoint, Java
(Office and Windows)