COMPUTER TROUBLESHOOTING

1. What are the key concepts that you have learned in this session?

The key concepts that I have learned in this session are: (1) Describe typical software
and hardware problems (2) use troubleshooting tools provided by the operating system (3)
identify common solutions to problems with peripheral devices and (4) get help from online
resources.

2. How can you integrate this in teaching and in the field of

Education?

It is very important that we are knowledgeable enough to fix our computers in case of trouble.
Because a thorough analysis provides optimized solutions that address all the factors that
caused the issue in the first place. There is a systematic approach with some steps including the
identifying of the problem, planning the resolution, its testing, and resolving the problem.
Analysis and experience gained should also be considered. More over troubleshooting is
inextricably linked to inspection process, and sometimes they come together.

3. Make a summary of session either in paragraph or bullet form

 APPROACHES TO TROUBLESHOOTING
(I) To take a logical, systematic approach to identify the source or cause of the problem.
(II) Then apply a solution so that the computer is working normally again.

 THE FOUR STEPS OF TROUBLESHOOTING

(1) Define the problem (2) Identify the possible causes (3) Determine the most likely cause and
(4) Apply solutions.

WHAT ARE THE COMMON COMPUTER ERRORS:

1.1 Unable to install a software program or utility does not load or has an error when it
attempts to load

Reasons may include:

 The installer is corrupted or has a virus.

 The computer may have some drivers issues corrupted files.
 Outdated windows.
 Full storage.
Solutions:

 Make sure that the installer is not corrupted or downloaded from verified sites.
 Update the drivers through device manager.
 Switch to the latest windows
 Free up some space from your hard drive

1.2 Computer is running slow

Reasons may include:

 Running out of RAM (Random Access Memory)

 Running out of disk drive space (HDD OR SSD)
 Old hard drive
 Too many back ground programs
 Too many start up programs
 Falling behind on windows or driver updates.
Solutions:

 Upgrade RAM or end some programs

 Free up your hard drive and delete unnecessary files.
 Close programs that are running in the background that are not used.
 Update your drivers in the device manager.

1.3 Window Blue Screen Errors

Reasons May Include:

 Recent great changes

 New Computer hardware
  Viruses on the computer
 Full disk space
 Outdated hard ware drivers
 Outdated window system

Solution:

 Undo recent great changed

 Check computer hardware
 Boot the computer in safe mode
 Kill the viruses on the computer
 Free up more disk space
 Update hardware drivers
 Update windows systems

1.4 No Display or Black Screen on a Computer Monitor

Reasons May Include:

 Computer is asleep.
 Asleep or Improper Connections
 No POST (Power on self -test)
 Hardware issue
Solutions:

 Move the mouse or click the keyboard if in sleep mode.

 Reconnect the cables properly.
 Reset the bios
 Hardware solutions

SPEAKER:
Neil Patrick M. Honrubia

SUBMITTED BY:
Jhoana R. Babera