Matthew Page

Blah Road, Random Town, County, PO57 C0D3 Telephone: (01234) 56789 Email: xxxxxx@xxx.com

Personal Statement

I am an extremely hard working and enthusiastic individual who is self motivated and able to work constructively both solely and in a team. I have excellent communication skills and have consecutively completed projects both on time and within budget. I have a strong understanding of time management and am able to implement my ideas to improve procedures and systems. I am a friendly and approachable worker with exceptional interpersonal and management skills. I am able to adapt to new environments and learn new systems quickly.

Career Summary Sept 2003 Current Debenhams Retail - Technical Support Analyst
Initially joining the company on the first line support team maintaining the systems in the stores Joined the 2nd line support team in Oct 2006 for the, being the end line support for the servers/tills/PCs within the stores. Providing remote support to other system personnel, engineers and contractors as well as out of hours callout Writing and implementing new processes to save time, money and resource Training colleagues on server hardware, software support and fault dignosis Implementing scripts written by myself to resolve common issues and standardise fixes with new procedures Managed and maintained the backup solution in all of our stores Managed and implemented the store server replacement program in our flagship stores using new hardware, software and network equipment Played a key role in a secondment project at our London head office where all users were migrated to a new network environment, trained contractors and improved the migration process saving money and improving service Managed, communicated and assisted in fixing business critical issues affecting all of our stores Taking a leading role when working with other internal systems departments and being the key contact for support Managed and opened 20+ new stores within the UK setting up the new systems and providing support to the onsite Technician Consistently providing communication to senior management regarding projects and issue updates

Awards: Awarded 13 Celebrating Successes for going the extra mile in my work, providing long outstanding fixes and going to stores to resolve critical issues. o Windows NT/2000/XP/2008/Vista/7 o Microsoft Exchange June 2001 Sept 2003 Taunton ComputeroCentre - Software/Hardware Engineer o Torex POS Solutions Terminal Services o Server Hardware (HP, NCR, IBM) o Microsoft Office Advising customers on products and assist them in choosing the correct product or o PC Hardware o Microsoft Project service Hardware o Laptop o Microsoft Outlook Specifying and building computers / servers to order SQL 7/2000/2008 o AS400 Applications o Microsoft Providing Scripting remote and onsite support to business and public customers o BAT / VB o NCR POS Software Ordering and receiving numerous components from suppliers o Help Desk Systems o HP Sim Stock management o Project Management o VMWare (ESXI & vSphere) Implementing completeand o Architecture Research business IT solutions Software (DSM, NSM, Software o CA Designed and implemented company website along with websites for customers Implementation Delivery & Remote Control o Root cause analysis o Novell Netware, eDirectory, ZENworks o Communication o Microsoft Active Direcory o POS Systems o Unix/Linux

Key Skills

Education

College: BTEC National Diploma In Computing Completed with Distinction Somerset College (2001 2003) Key Modules: Programming Web design Key skills Computer hardware Microsoft Office Database design Project management Computational methods CAD drawing School: Castle School, Taunton 4 GCSEs grade A-C

Personal Information

I hold a full UK driving licence Interests o o o o Football, Rugby & Tennis Competing and spectating in Motorsport Engineering and mechanics Useful technology

I am a keen sportsman who plays for local teams and enjoys competing as well as the social side of it. I have always had a big passion of all aspects of motorsport and have won many events as well as engineer my own parts. I also regularly partake in runs to raise money and awareness for charity.