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  • The #1 Secret For Managing A Team by Jade Bonacolta

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    The founder of Shake Shack recommends using the Skill/Will Matrix to manage teams. The matrix categorizes employees based on their ability and willingness. High performers have both ability and willingness and need recognition and growth opportunities. Untrained employees lack ability but have willingness, so managers should provide coaching, mentoring, and training. Unmotivated employees have ability but lack willingness, so they need new projects and goals. Employees with neither ability nor willingness should have clear expectations, feedback, and an action plan to improve or find a new role.

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    The #1 Secret for Managing a Team by Jade Bonacolta (1)

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    The founder of Shake Shack recommends using the Skill/Will Matrix to manage teams. The matrix categorizes employees based on their ability and willingness. High performers have both ability and willingness and need recognition and growth opportunities. Untrained employees lack ability but have willingness, so managers should provide coaching, mentoring, and training. Unmotivated employees have ability but lack willingness, so they need new projects and goals. Employees with neither ability nor willingness should have clear expectations, feedback, and an action plan to improve or find a new role.

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    53 views1 page

    The #1 Secret For Managing A Team by Jade Bonacolta

    Uploaded by

    joseluis.casadolozano9682
    The founder of Shake Shack recommends using the Skill/Will Matrix to manage teams. The matrix categorizes employees based on their ability and willingness. High performers have both ability and willingness and need recognition and growth opportunities. Untrained employees lack ability but have willingness, so managers should provide coaching, mentoring, and training. Unmotivated employees have ability but lack willingness, so they need new projects and goals. Employees with neither ability nor willingness should have clear expectations, feedback, and an action plan to improve or find a new role.

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    Download as PDF, TXT or read online from Scribd
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    of 1

    The #1 secret for managing a team

    (according to the founder of Shake Shack)

    The Skill / Will Matrix

    © Jade Bonacolta
    High

    Can’t + Will✹ Can + Will✹


    WILLINGNESS

    (Untrained) (High Performers)

    Can’t + Won’t Can + Won’t


    (Need to Exit) (Unmotivated) ✹Managers,
    spend your
    Low

    time in the
    top two
    quadrants.

    Low ABILITY High

    1. Can + Will 2. Can’t + Will 3. Can + Won’t 4. Can’t + Won’t


    (High Performers) (Untrained) (Unmotivated) (Need to Exit)
    It seems easy to just “leave These might be new hires These folks might be bored This one is the trickiest
    these folks alone.” They’re (super motivated to learn, of their role. category.
    crushing their jobs! but not skilled yet).
    They can drag your culture These folks don’t have the
    But without recognition, If you invest the time in down (if they’re doing far skills they need for the job,
    they can quickly lose training them, you’ll have a less work than everyone and aren’t motivated to
    motivation… loyal employee for years. with no consequences.) learn them.

    What they need: What they need: What they need: What they need:
    ● Words of affirmation ● Coaching ● A new project ● Clear role expectations
    ● Growth opportunities ● Mentorship ● A 6-month goal to work ● Honest feedback about
    ● Celebrating what they ● Weekly check-ins towards their performance
    bring to the team ● Onboarding ● A performance ● An action plan to help
    improvement plan them find a different role

    Want a high-res PDF of this? Follow me


    Jade Bonacolta
    and join my newsletter at thequietrich.co

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