NPTEL Online Certification Courses

Indian Institute of Technology Kharagpur

Course Name: Training and Development

Assignment Paper - Week 1

Full Marks- 10 Time- 20 Minutes

Choose correct answer from the alternatives given against each question as follows. Each
question carries one mark.

1. What type of employees training does refer to personality traits, social graces,
communication, and personal habits that are used to characterize relationships with other
people?
a) Skills training
b) Soft skills training
c) Technical training
d) Professional training

Answer: b
Soft skills training

Detail solution:
Soft skills training refers to personality traits, social graces, communication, and personal
habits that are used to characterize relationships with other people. Refer to lecture 1 of week
1.

2. How many types of employees have you learnt about?

a) Seven
b) Nine
c) Five
d) Six

Answer: d
Six

Detail solution:
There are various types of employees such as full time, part-time, seasonal, temporary, daily
hire/weekly hire and apprentices/trainees. Refer to lecture 1 of week 1.

3. There are wide scope of employer-employee relationship but which one is NOT an issue
involved with that scope?
a) Collective bargaining
b) Customer service
c) Standing orders
d) Grievances and their redressal

Answer: b
Customer service

Detail solution:
Main issues involved with employer-employee relationship are including, grievances and their
redressal, workers’ participation in management, ethical code and discipline, collective
bargaining, standing orders and machineries for settlement of disputes. Refer to lecture 2 week
1.

4. Which of the following is NOT an element of employer-employee relationship?

a) Boundaries
b) Conflict
c) Appreciation
d) Communication

Answer: b
Conflict

Detail solution:
There are various elements of employer-employee relationship such as respect,
communication, support, boundaries and appreciation. Refer to lecture 2 of week 1.

5. Which one of the followings is a statutory right of the employee?

a) Dismissal at any time
b) No working time and shifts
c) Redundancy
d) No maternity/sick pay

Answer: c
Redundancy

Detail solution:
Every employees have their statutory safeguards in the context of unfair dismissal, working
time and shifts, redundancy, minimum period of notice and statutory maternity/sick pay. Refer
to lecture 3 of week 1.

6. Find out the odd one of the following in term of types of employment contract?
a) Ad-hoc employment contract
b) Permanent employment contract
c) Temporary employment contract
d) Independent contractor/consultant

Answer: a
Ad-hoc employment contract

Detail solution:
There are three types of employment contract such as permanent employment contract,
temporary employment contract and independent contractor/consultant. Refer to lecture 3 of
week 1.

7. It refers to the codified knowledge that exists in a company, such as patents, copyrights,
trade secrets and intellectual property. Which category of human capital does ‘it’ refer to?
a) Emotional capital
b) Knowledge capital
c) Intellectual capital
d) Customer capital

Answer: c
Intellectual capital
Detail solution:
Intellectual capital refers to the codified knowledge that exists in a company, such as patents,
copyrights, trade secrets and intellectual property Refer to lecture 4 of week 1.

8. Which of the following is NOT an element of human capital management?

a) Onboarding
b) Training
c) Job role
d) Time and attendance

Answer: c
Job role

Detail solution:
The elements of human capital management are including-recruitment, onboarding, payroll,
time and attendance, benefit and retirement of service, talent management, training, reporting
and analytics and compliance. Refer to lecture 4 of week 1.

9. Great Philosopher Aristotle once said that, “Excellence is not an act, it’s a habit.” The
Employees who are repeatedly demonstrating the competency in all the work, they will gain
credibility with their contacts. Which category of important aspects of organizational
excellence does it deal?
a) Excellence means improvement
b) Quality means consistency
c) Greatness means creativity
d) Excellence means going the extra miles

Answer: b
Quality means consistency

Detail solution:
Great Philosopher Aristotle once said that, “Excellence is not an act, it’s a habit.” The
Employees who are repeatedly demonstrating the competency in all the work, they will gain
credibility with their contacts. It is dealt with the quality means consistency aspect of
organizational excellence. Refer to lecture 5 of week 1.
10. American Society for Quality has pointed out that there should have deliberate management
and improvement in some key areas for successful organizational excellence. How many key
areas are identified by them?
a) Four
b) Five
c) Six
d) Seven

Answer: c
Six

Detail solution:

American Society for Quality has pointed out that there should have deliberate management
and improvement in six key areas for successful organizational excellence. Refer to lecture 5
of week 1.