Chapter 04

. Managing an On-
Premises Laundry
.

. Beds, Linens and

Uniforms

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 Managing an On-Premises Laundry
. Planning the OPL
. Laundering Linens
. Cotton
. Wool
. Acrylic
. Nylon
. Blends
. Polyester

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General Care of Linen Fabrics

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 Laundry room energy savings

The laundry area of the hotel is an extremely

energy-intensive area;
. Laundry lighting
. Water heating and temperate
. Miscellaneous energy tips

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 The flow of linens through the OPL

. Collecting Soiled Linens

. Transporting Soiled Linens to the Laundry
.

. Sorting:
. Sorting by degree of soiling
. Sorting by linen type
. Loading
. Washing:
.

. Washing cycles
. Chemicals

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The flow of linens through the OPL

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Collecting Soiled Linens

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 Extracting

. Finishing
. Drying
. Folding
. Storing
.

. Transferring Linens to Use Areas

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Washers and Extractors

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 Machines and Equipment
. Washing Machines
. Tunnel washers
. Ports or hoppers
. Drying Machines
. Steam Cabinets and Tunnels
. Flatwork Ironers and pressing Machines
. Folding Machines
. Rolling / Holding Equipment
. Staff Training

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Machines and Equipment

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Ports or hoppers

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Extracting & Drying

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Machines and Equipment

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 Valet Service
. Contract Valet Service
. On-Premises Valet Service
. Accepting Outside Laundry
. Equipment
. Hours
. Staffing
. Facility space
. Transport
. Administrative

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 Staff Consideration
Staff Scheduling;
. Forecasting Lines Needs
. Scheduling Staff
. Other Staffing Consideration
. Job Lists and Performance Standards

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Commercial Laundry Video

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 Beds, Linens and Uniforms

. Beds
.

. Mattresses
.

. Uniforms

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Guest Bedrooms

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Rollaways & Cribs

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Bed sizes

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Various types of Mattresses

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Various types of Mattresses

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 Beds, Linens and Uniforms
. Maintenance of Beds
.

. The Bed Wars

.

. Flammability Standards
.

. Bedbugs

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Staying Safe

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 Linens

. Linen
.

. Types of Linen
.

. Sizes of Linens
.

. Linen Care, Reuse, and Replacement

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Types of Linen

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Types of Linen

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Various sizes of Linen

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Various types of Duvet/Comforters

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Towel set explained

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 Linen fabric

Linen Selection Consideration;

. Fabric Materials
. Natural fibres
. Synthetics
. Blends
. Fabric Construction
. Woven Fabrics
. Terry cloth

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Linen fabric

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 Uniforms

. Identifying Uniform Needs

.

. Selecting Uniforms

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Uniforms

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Uniforms

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 Chapter 04
. QUIZ TIME

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QUIZ - 01
What type of material is strong, becomes stronger when wet, is very
absorbent, can be starched, can be washed and ironed at high temperatures,
has minor shrinkage, and a lower colour-retention capability than other
fabrics?

A) cotton
B) polyester
C) nylon
D) wool

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QUIZ - 02
Which of the following statements about washing linens is TRUE?

A) The type of soil and fabric will dictate wash time, temperature, degree of
agitation, chemicals to use, and wash procedures.
B) Choose the highest possible wash temperature in order to save energy.
C) Linens that are lightly soiled will take more time to wash, while heavily soiled
linens will take less time to wash.
D) Too little agitation, which is frequently caused by overloaded washers, can
cause fabric damage.

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QUIZ - 03
How can wrinkling of linens be prevented?

A) Remove linens from dryers promptly and fold them immediately.

B) Have enough storage room for at least one par of linens.
C) Fold and store linen away from the soiled linen area.
D) Pre-warm the dryer and put it on its hottest setting.

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QUIZ - 04
Which of the following chemicals are used in the wash cycle of a laundry
operation to reduce flatwork ironing, speed up extraction, and reduce
drying time?

A) oxygen bleaches
B) fabric softeners
C) alkalis
D) chlorine bleaches

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QUIZ - 05
Which of the following statements TRUE?

A) Water causes a chemical reaction when mixed with any type of bleach.
B) Water that is perfectly safe to drink is always suitable for washing linens.
C) None of the minerals contained in water can stain or damage linens.
D) Hard water reduces a soap's cleaning ability and can cause graying, stiffness,
and odour in fabrics.

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QUIZ - 06
What does a folding machine do?

A) It automatically folds laundry so employees don't have to handle any linen.

B) It holds one end of an item to be folded so an employee can fold the item
more easily.
C) It holds laundry that is ready for an employee to fold.
D) It is used to store laundry that has already been folded.

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QUIZ - 07
What is it called when a hotel takes care of guest laundry needs?

A) on-premises laundry
B) valet services
C) contract dry cleaning services
D) port-to-hopper laundry services

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QUIZ - 08
What are some options that will allow for more flexible scheduling and full
staffing in an on-premises laundry?

A) cross-training, scheduling shifts, staggering schedules

B) scheduling shifts, staggered scheduling, minimum staffing
C) cross-training, setting standards, minimum staffing
D) sorting, partial staffing, finishing

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QUIZ - 09
An appropriate frequency for turning guestroom mattresses is ________.

A) weekly
B) monthly
C) four times a year
D) annually

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QUIZ - 10
What contributed to the resurgence in bedbugs as a problem at hotels?

A) International travel became less common after 9-11.

B) Pest control firms switched to bait traps.
C) They were reintroduced by terrorists who wanted to sabotage travel and
tourism.
D) Properties began using baseboard sprays to get rid of pests.

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QUIZ - 11
Which of the following cotton fibres make stronger and better quality
fabrics than other types of cotton fibres?

A) mercerised cotton
B) muslin cotton
C) combed cotton
D) carded cotton

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