KEY PERFORMANCE INDICATOR &

SERVICE LEVEL AGREEMENT:

TALENT ACQUISITION
HUMAN RESOURCES DEPARTMENT

REVISION HISTORY

Revision Date Revision Details

August 14, 2023 Initial Issue

REVIEW AND APPROVAL

This document has been reviewed and approved for implementation.

Prepared by: Accepted by: Approved by:

Efraim John S. Solonia Maria Paz Gimena Marian Katrina Acosta

Process Excellence Supervisor HR TA Manager Head of HR

James Patrick Mosende Bernadette Apostol

Process Excellence Specialist Assistant HR TA Manager

Approved by: Approved by: Approved by:

Orly V. Verde Odessa M. Tropicales Eugenio S. Ynion, Jr.

Chief Finance Officer President Chairman

Effectivity Date September 04, 2023

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Revision Number: 00
 KEY PERFORMANCE INDICATOR &
SERVICE LEVEL AGREEMENT:
TALENT ACQUISITION
HUMAN RESOURCES DEPARTMENT

1.0 OBJECTIVES

1.1 To measure the effectiveness and efficiency of the Talent Acquisition section.
1.2 To ensure that company/departmental requirements are met.

2.0 SCOPE

2.1 For the period of September to December 2023.

3.0 RESPONSIBILITIES

3.1 HR TA – HR Talent Acquisition section will be responsible to ensure that the Key
Performance Indicators specified below are met and followed.

4.0 EFFECTIVITY

4.1 The key performance indicators are in effect September 04, 2023.

5.0 QUALITY OBJECTIVES

5.1 Meet Turn Around Time (Actual Fulfilled)

5.2 Number of Personnel based on PRF (Hit Rate)
5.3 100% Onboarding Compliance Rate (Within 30 days)
5.4 100% Compliance to Cost per Hire
5.5 100% Quality of Hires

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Revision Number: 00
 KEY PERFORMANCE INDICATOR &
SERVICE LEVEL AGREEMENT:
TALENT ACQUISITION
HUMAN RESOURCES DEPARTMENT

6.0 METRICS

OBJECTIVES WEIGHT MEASURE

6.1 Meet Turn Around Time (Actual
Fulfilled)
6.2 Number of Personnel based on PRF
Hit Rate
6.3 100% Onboarding Compliance Rate
(Within 30 days)
6.4 Compliance to Cost per Hire
6.5 100% Quality of Hires
20% Actual average days of request
fulfilled vs target average days
to fulfill
20% total number of cases closed vs
total number of incident report
20% Completion of Onboarding
Checklist within 30 days
20% Budget vs target cost per hire
20% Total number of employee w/ 2
months above vs total number
of employee hired

7 SCORES

7.1 Meet Turn Around Time (Actual Fulfilled)

TARGET SCORE MEASURE

Ahead the deadline 5 Greatly exceeds expectations
- 4 Exceeds expectations
Within the deadline 3 Meet expectations
- 3 Meets some expectations
After the deadline 1 Fails to meet expectations

7.2 Number of Personnel based on PRF Hit Rate

TARGET SCORE MEASURE

Average of 100.00%
Average of 95.00% – 99.99%
Average of 90.00% – 94.99%
Average of 80.00% – 89.99%
Average below 80.00%
5 Greatly exceeds expectations
4 Exceeds expectations
3 Meet expectations
2 Meets some expectations
1 Fails to meet expectations

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7.3 100% Onboarding Compliance Rate (Within 30 days)
TARGET
Average of 100.00%
Average of 95.00% – 99.99%
Average of 90.00% – 94.99%
Average of 80.00% – 89.99%
Average below 80.00%
7.4 100% Compliance to Cost per Hire
TARGET
Average of 100.00%
Average of 95.00% – 99.99%
Average of 90.00% – 94.99%
Average of 80.00% – 89.99%
Average below 80.00%
7.5 100% Quality of Hires
TARGET
Average of 100.00%
Average of 95.00% – 99.99%
Average of 90.00% – 94.99%
Average of 80.00% – 89.99%
Average below 80.00%
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KEY PERFORMANCE INDICATOR &
SERVICE LEVEL AGREEMENT:
TALENT ACQUISITION
HUMAN RESOURCES DEPARTMENT
SCORE MEASURE
5 Greatly exceeds expectations
4 Exceeds expectations
3 Meet expectations
2 Meets some expectations
1 Fails to meet expectations
SCORE MEASURE
5 Greatly exceeds expectations
4 Exceeds expectations
3 Meet expectations
2 Meets some expectations
1 Fails to meet expectations
SCORE MEASURE
5 Greatly exceeds expectations
4 Exceeds expectations
3 Meet expectations
2 Meets some expectations
1 Fails to meet expectations
YDC-HRD-TA-KPI-0001
Revision Number: 00