1. A car dealer has a spare parts department where customers buy parts for their cars.

A customer places an order. The order is passed to a member of staff who finds the part in the
stockroom. The part is then given to the customer together with an invoice. The number in stock of that
part is updated. The manager orders further stock from a supplier when needed.
Here is a partially completed data flow diagram for this process.

Complete the table to show the names for the labels A–F.

Label Name
A
B
C
D
E
F

2. The smart TV and PC are on the network shown in Figure.

Gareth uses the handset of the smart TV to select a video stored on the PC.
The video is transferred to the internal storage of the TV.
Create a data flow diagram to show this process.

3. A service station has four self-service fuel pumps, numbered 1 to 4. Each pump can dispense petrol
and diesel fuel. The pumps measure the volume of fuel dispensed in litres. Customers pay for the
number of litres shown on the pump display.
Here is a partially complete data flow diagram for purchasing fuel.
 Label Name of the Item
A
B
C
D
E
F

4. A transport company runs bus services on several routes in a large town.

The company has an IT system that provides passenger services at bus stops including:
● a scrolling display that gives details of the next three buses that are due to arrive
● a contactless card terminal with a touch screen that allows a passenger to add credit to and/or check
the credit remaining on a card and displays the transactions.
Displays and transactions are handled by the company’s server.
Real time information for each bus’s location is produced by:
● buses connecting to the company by 3G signals
● buses reporting their current location as they pass each bus stop.
Draw a dataflow diagram for the IT system.

5. Kitchen Gadgets sells a line of high-quality kitchen utensils and gadgets.

When customers place order on the company’s Web site or through electronic data interchange (EDI),

the system checks to see if the items are in stock,

issues a status message to the customer,

and generates a shipping order to the warehouse, which fills the order.

When the order is shipped, the customer is billed.

The system also produces various reports.

Draw a dataflow diagram for the order system.

6. The purpose of the GREEN ACRES REAL ESTATE SYSTEM is to assist agents as they sell houses. Sellers
contact the agency, and an agent is assigned to help the seller complete a LISTING REQEUEST.
Information about the house and lot taken from that request is stored in a file. Personal information
about the sellers is copied by the agent into a sellers file.

When a buyer contacts the agency, he or she fills out a BUYER REQUEST. Every two weeks, the agency
sends prospective buyers AREA REAL ESTATE LISTINGS and an ADDRESS CROSS REFERENCE LISTING
containing actual street addresses. Periodically, the agent will find a particular house that satisfies most
or all of a specific buyer’s requirements, as indicated in the BUYER’S REQUISREMENTS STATEMENT
distributed weekly to all agents. The agent will occasionally photocopy a picture of the house along with
vital data and send the MULTIPLE LISTING STATEMENT (MLS) to the potential buyer.

When the buyer selects a house, he or she fills out an OFFER that is forwarded through the real estate
agency to the seller, who responds with either an OFFER ACCEPTANCE or a COUNTEROFFER. After an
offer is accepted, a PURCHASE AGREEMENT is signed by all parties. After a PURCHASE AGREEMENT is
notarized, the agency sends an APPRAISAL REQUEST to an appraiser, who appraises the value of the
house and lot. The agency also notifies its finance company with a FINANCING APPLICATION.

7. The country of Varma Loko has several large towns, joined by a toll road.
Every vehicle has a passive RFID tag with a unique ID, linked to the driver’s account.
Each entry to the toll road has a check point. It uses a radar set to detect if a vehicle is present or not.
When a vehicle is detected at a check point its tag ID is read. The barrier is then raised to allow the
vehicle to pass and dropped again afterwards.
Drivers are charged a fixed toll each time they pass through a check point.
The system updates the driver’s account by adding the toll charge.
Drivers must pay into their account at a physical payment point.
Draw a dataflow diagram for the system.

8. How to enroll online? Five easy steps:

(1) Visit the office of the university Register (OUR) microsite out.upou.edu.ph/ourweb/ and click the
Sign-in to AIMS Student Portal icon located on the right side of the homepage OR copy and paste this
URL http://our.upou.edu.ph/student.
(2) Click on the “Request for Password” link on the homepage of the Student Portal and enter your
student number. Check your email for the system generated password. Use this password when logging
in on the Student Portal.
(3) Click the Online Registration System (ORS) link and select courses to enroll. Select the term and
select courses by clicking the course name. For new students, refer to the recommended courses posted
on the Student Portal or seek advice from your Program Chair. System automatically displays the
assessment of fees once courses are selected.
(4) Pay your fees through your preferred payment facility. Get your copy of the bank-validated
slip/credit card transaction slip/official receipt. Upload a scanned copy/digital image of the payment slip
to complete your enrollment.
(5) Wait for the confirmation of your enrollment. You can print your form 5 as soon as your enrollment is
confirmed. Students who pay their fees using the online payment option will receive an automatic
confirmation of enrollment.

9. Video-Rental LTD is a small video rental store. The store lends videos to customers for a fee, and
purchases its videos from a local supplier.
A customer wishing to borrow a video provides the empty box of the video they desire, their
membership card, and payment – payment is always with the credit card used to open the customer
account. The customer then returns the video to the store after watching it.
If a loaned video is overdue by a day the customer's credit card is charged, and a reminder letter is sent
to them. Each day after that a further card is made, and each week a reminder letter is sent. This
continues until either the customer returns the video, or the charges are equal to the cost of replacing
the video.
New customers fill out a form with their personal details and credit card details, and the counter staff
give the new customer a membership card. Each new customer's form is added to the customer file.
The local video supplier sends a list of available titles to Video-Rental LTD, who decide whether to send
them an order and payment. If an order is sent then the supplier sends the requested videos to the
store. For each new video a new stock form is completed and placed in the stock file.

10. Clients wishing to put their property on the market visit the estate agent, who will take details of
their house, flat or bungalow and enter them on a card which is filed according to the area, price range
and type of property.
Potential buyers complete a similar type of card which is filed by buyer name in an A4 binder.
Weekly, the estate agent matches the potential buyer's requirements with the available properties and
sends them the details of selected properties.
When a sale is completed, the buyer confirms that the contracts have been exchanged, client details are
removed from the property file, and an invoice is sent to the client. The client receives the top copy of a
three part set, with the other two copies being filed.
On receipt of the payment the invoice copies are stamped and archived. Invoices are checked on a
monthly basis and for those accounts not settled within two months a reminder (the third copy of the
invoice) is sent to the client.

11. A large pizza business makes pizzas and sells them. The pizzas are manufactured and kept in cold
storage for not more than two weeks.

The business is split into a number of functional units. There is Production Control, Manufacturing,
Stores, Accounts, Sales, Shipping and Purchasing.

Production Control are responsible for organizing which pizzas to produce in what order and in what
quantity.
They need to schedule the production of the pizzas according to the current and expected sales orders
together with the number of pizzas already in Stores.

Manufacturing take the raw materials from the Stores and manufacture pizzas returning the completed
goods to the Stores.

Accounts deal with the payments for the pizzas when delivered to the customer and the payment to the
suppliers of the raw materials.

Sales deal with customer orders whilst Purchasing organise the buying of raw material from suppliers.

Shipping manage the packing and delivery of the goods to the customer with a delivery note.

When a sales order is received by sales they record what is being ordered and by whom. They also
record the details of the expected date of delivery.

Production Control access this information and make sure that, if required, pizzas are produced by
Manufacturing and are ready in Stores for when the delivery needs to be made.

After the delivery is made Accounts make sure that the customer receives an invoice and that payment
for the invoice is received at which time a receipt is issued.

Purchasing look at the current stock of raw materials and by using current stock levels, supplier turn-
around times and quantity to be ordered decide what needs to be ordered on a daily basis. Their aim is
never to run out of an ingredient but to minimise the amount of raw material kept in stock.
12. A college offers correspondence courses to students. Each course lasts 20 weeks and is based on a
weekly study module and progress test. At the end of the course students sit an invigilated examination.
The college Registrar deals with enquiries and applications, and students applying who have sufficient
qualifications are asked to register by completing and submitting an application form.
After approval by the Academic Director, the application form is returned to the Registrar who creates a
student file. The Accounts department receive the application form and using information from the
student file creates an invoice that is sent to the student. Payments made are registered on the invoice
file. The first batch of student material and tests is issued from the library only to students who have
paid fees (this information is taken from the invoice file).
Progress tests are marked by academic staff and the results, together with comments, are sent out with
next week’s study block. The library will only issue study material/progress tests when a student has
returned test answers from the previous week.

13. The keepers in an animal park look after the feeding of the animals. Each animal is located in a
different area of the park. Each area has its own keeper who reports to the head keeper.
The head-keeper maintains a record of the sorts of food that each animal species or type in the park
should be fed, and in what quantities. There is no distinction made between different animals of the
same species. The keepers access the information so they know what to feed each animal type. Each
animal type may be given more than one type of food, and each type of food may be fed to a number of
animal types. Each day the keepers will take out the food needed for the animals in their care and
record this on the information system. These food types can be perishable or non-perishable according
to their shelf life. For example, fresh fruit and vegetables would be perishable where tinned produce or
cereals would be considered to be non-perishable.
The office staff keep a track of the food supplies. They monitor which foods are running low every two
or three days and draw up a list of that which needs to be ordered. In order to help them, the
information system contains details about re-order quantities and re-order levels. Sometimes they may
need to readjust their re-order levels.
A number of suppliers are used, and their names, addresses and telephone numbers are kept in the
system. Because of the large quantities required and the difficulty of obtaining some foods at certain
times of the year, there is more than one possible supplier for each type of food. Most of the ordering is
done via the telephone. A standard order form is then created. The order form usually contains details
of more than one food type to be ordered from a particular supplier. The order also contains details of
the date of the order and what quantities are required for each food type.
When deliveries are received, the keepers check the delivery note against the goods received, amend it
if necessary and pass it on to the office. Here it is checked against the orders placed. It they agree, this is
recorded in the system. The office staff check the received orders against an invoice sent by the supplier.
If they agree, payment is be made. Any discrepancies are taken up with the supplier, and the supplier's
response is noted in the system. Most suppliers send an invoice each month.

14. A doctors’ surgery consists of five doctors a receptionist and a manager. They need an information
system to help them to run the facility.
A patient may ring the surgery to make an appointment with a doctor. Each patient nominally has a
doctor associated with him or her but they may often opt to see any doctor in the surgery that is
available. The receptionist sees which doctors are on duty on which days and offers appointment
alternatives from which the patient may choose. If an appointment is not available within a short time
and the patient must be seen quickly they are asked to attend an emergency surgery that takes place
every evening between 5 and 6 p.m. The appointment can be 5, 10 or 20 minutes long, dependent on
the reported reason for seeing the doctor. This reason is recorded on the system.
Sometimes patients ring to cancel appointments. Appointments may be made for up to six weeks in
advance. Appointments that are more than 3 weeks old are automatically deleted from the system.
Some appointments are for a doctor to go and visit a patient at home when the patient cannot come to
the surgery. Every day one of the doctors is available for home visits in the afternoon.
A record is kept of each patient and the treatments they have received for any ailments they may have
had. Here are recorded many details such as allergies, details of which drugs patients have been
administered in which quantities and when. Also relevant personal details of each patient are recorded.
Typically the doctor who sees a patient will want access to this information before deciding on the
relevant treatment to give. When the doctor prescribes treatment, details will be recorded in the
patient’s record.
Repeat prescriptions are automatically produced by the system and are available for collection at the
surgery by the patient. At any time a doctor may suspend or cancel the prescriptions.
Patients may register with the surgery providing the number registered to each doctor is not above a
certain maximum. Sometimes patients die or leave the area. In this case the patient is removed from the
system and their details are archived. The manager is responsible for dealing with this aspect.