ANIL DRONADALA

Hyderabad, Telangana 500050 • 9000615592 •

dronaanil91@gmail.com

Professional Summary :
 5+ years of professional experience in IT industry. Over 3+ years of experience in
Service now platform implementation, support, development and administration.
 Involved in analysis of end user requirements and worked closely with team lead
and Business analysts in understanding the current ServiceNow system.
 Worked closely with manager to analyze & understand Business requirements;
gathered User, Functional and Non-Functional requirements & translated the
requirements Familiarized in various aspects of Waterfall, Scrum and Agile
Methodologies.
 Experience in configuring and customizing all aspects of Service-now like UI
actions, UI policy, Business rules, Data policies, Client scripts, Script Includes.
 Experience in enhancing the ServiceNow functionality by customized JavaScript
code to support the new business needs.
 Managed MID Server, scheduled jobs, import sets and transform maps to
maintain integration with associated databases and maintain CMDB.
 Hands on experience in web development using HTML, CSS, JAVASCRIPT .
 Experience in designing, developing, customizing & administering ITSM suite of
applications.
 Data modelling and creating ACL for new custom tables. Also, involved in creating
custom applications and modules.
 Used service now Mobility to developed UI pages and android applications.
 Expertise on creation of workflows for Service Catalog items in Service-Now.
 Direct hands-on experience on various IT Services of Service-Now tool like Service
Catalog Requests, Service Portals, incident, Problem, Change, Knowledge,
Reporting, Gauges, Integration with Web Services.

Skills:
ITIL: ITSM, RESP/SOAP Integrations, Functional knowledge of Service Portal.
Databases: Oracle 9i, 10g, 11g, SQL.
Scripting and Markup: Java Script, HTML, CSS.
 Software Methodologies: SDLC, Waterfall, Agile

Work History:
ServiceNow Developer, 15/02/2018 to 14/07/2023
Lean Data Technologies Pvt, Ltd. – Bangalore, Karnataka

 Worked with client and functional requirements within Service Now Facilitating the
rollout of new applications and modules.
 Utilize Agile Project Management to schedule and track development goals within
ServiceNow.
 Perform Customization on Incident Management, Problem Management, Service
Catalog, Knowledge Management, and Change Management modules including
Business Rules, Client Scripts, Data Policies, Script Includes, Discovery, Dictionary
Overrides, On-call Escalation, Root cause analysis, Workflows, UI Policies and UI Actions
based on user requirements.
 Design and implement new functionality using Business Rules, UI Policies, Access Lists,
etc.
 Service Catalog Request, Workflow Design and Configuration.
 Experience on various IT Services of Service-Now tools like Reporting, and Integration
with Web Services.
 Created various frontend forms, and associated Client Scripts, and UI policies, including
advanced customizations that require modification of UI Pages/Macros.
 Development of UI pages using HTML and jelly scripting for the ESS (Employee Self-
Service) portal.
 Worked on building KPI reports and dashboards in the ServiceNow Performance
Analytics tool for various business groups.
 Worked with the service portal to display catalog items.
 Created the new Applications and Modules, Custom Tables in ServiceNow
 Created transform maps both automatic fields mapping and scripting.
 Experience in integrating tools in ServiceNow or other similar tools using web services,
email etc.
 Design and implement new functionality using Business Rules, UI Policies, and Access
Lists etc.
 Created various workflows for Incident Management, Change Management, Service
Requests and SLA's.
 Created transform maps for importing CMDB data, automatic field service mapping and
scripting.

Project B:

ServiceNow Developer.

Client: UK POST OFFICE.

  Involved in gathering the requirements from the Business Team and creation of
technical, functional specification documents.
 Worked on loading the data into ServiceNow using import sets. Integration of
ServiceNow with Oracle SOA Web Services, Dynatrace.
 Involved in creating and configuring the SLAs as per the requirement.
 Designed User Interface for Catalog Design and worked Catalog Designer Imported data
from various data sources (FILE, JDBC) using import sets and transform maps.
 Communicated with external web services using SOAP Messages and REST.
 Involved in LDAP integration with ServiceNow for obtaining users and groups. Imported
Configuration Items (CI) from third party applications using import set tables
Configuring system, workflows.
 Involved in migration between various Service-Now instances using Update Sets.
Loaded assets into SNOW from third party system using Web Services and Import Sets
 Created Dashboards and Reports that could be exported in different formats on the
performance and analytics applications.
 Development of Service catalog - catalog items, designing workflows and execution
plans.
 Involved in redesigning the workflows using ServiceNow workflow editor
 Generated various reports on Daily, Weekly, Monthly and Yearly basis.
 Formatted the reports as per the business requirements.
 Created Alerts in various reports according to user requirement.
 Resolving typical Users access and roles issues by checking Active Directory and users
table.
 Writing Catalog client scripts and UI policies to make client-side changes.
 Creating the UI pages to use them in catalog items using the UI Scripts.

Education :
Completed graduation from Ambedkar University (2013-2016)

Thanks & Regards,

Anil D