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M Advertising 3rd Edition Schaefer Test Bank Full Chapter PDF
M Advertising 3rd Edition Schaefer Test Bank Full Chapter PDF
M Advertising 3rd Edition Schaefer Test Bank Full Chapter PDF
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Chapter 06
Test Bank
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: While marketing research provides the information necessary to make marketing decisions, advertising research uncovers the information
needed for making advertising decisions.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: Common Research Methods
Feedback: Advertising research serves various purposes, most of which can be grouped into four categories: strategy research, creative concept
research, pretesting, and posttesting.
3. Some of the methods used in posttesting are direct questioning, focus groups, trailer tests, and voice pitch analysis.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: Common Research Methods
Feedback: Direct questioning, focus groups, trailer tests, and voice pitch analysis are techniques used in pretesting. Posttesting techniques often involve
inquiry and attitude tests.
4. Advertising strategy research occurs after the creative work has started, and it typically involves free-association tests and sales tests.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: Common Research Methods
Feedback: Advertising strategy research takes place before creative work begins and involves defining the product concept or assist in selecting target
markets, advertising messages, or media vehicles.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: Advertising is one of the largest costs in a company’s marketing budget. No wonder its effectiveness is a major concern!
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
6-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: There are five basic steps in the research process: situation analysis and problem definition, secondary research, construction of research
objectives, primary research, and interpretation and reporting of findings.
7. The U.S. Census would be an effective source of secondary data for a health care provider seeking information about locations with high
concentrations of senior citizens.
TRUE
Feedback: Secondary data are information that have been previously collected or published, usually for some other purpose.
8. One of the problems with primary data is the high probability of information obsolescence.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: It’s important to understand that secondary data carry some potential problems. Information may be out of date and therefore obsolete.
Primary data is more current than secondary data.
9. The following question would most likely be part of a qualitative research study: “Do you feel the decorations in the downtown shopping area reflect
the TRUE meaning of the holiday season?”
FALSE
Feedback: Qualitative research usually asks in depth, open-ended questions. This question can be answered with a “yes” or a “no.”
10. The projective technique of qualitative research would typically involve researchers asking questions such as, “What kind of people watch the Saw
movies?”
TRUE
Feedback: Advertisers use projective techniques to understand people’s underlying or subconscious feelings, attitudes, interests, opinions, needs, and
motives. By asking indirect questions (such as “What kind of people do you think shop here?”), the researcher tries to involve consumers in a situation
where they can express feelings about the problem or product.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
12. When conducting quantitative research, the interviewer should rely heavily on the script provided and should avoid improvising when asking
questions.
TRUE
6-2
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McGraw-Hill Education.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: With quantitative research, the interviewer’s role is important, but interviewers need only be able to read scripts. They should not improvise
as with qualitative research.
13. Qualitative research is most useful for testing hypotheses and providing data for mathematical modeling and projections.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: Quantitative research is used for gathering data for mathematical modeling and testing hypotheses. Qualitative data is used to develop
hypotheses and explain survey results.
14. Researchers run clutter tests by showing test commercials along with noncompeting control commercials in order to determine the effectiveness of
the test commercials.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: Several methods are used specifically to pretest radio and TV commercials. In central location tests, respondents are shown test commercials,
usually in shopping centers, and questions are asked before and after exposure. In clutter tests, test commercials are shown with noncompeting control
commercials to determine their effectiveness, measure comprehension and attitude shifts, and detect weaknesses.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: There is no best way to pretest advertising variables. Different methods test different aspects, and each has its own advantages and
disadvantages—a formidable challenge for the advertiser.
16. Aided recall tests, unaided recall tests, attitude tests, inquiry tests, and sales tests are methods used for posttesting ads.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: Most posttesting techniques fall into five broad categories: aided recall, unaided recall, attitude tests, inquiry tests, and sales tests.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: The final step in the research process involves interpreting and reporting the data.
6-3
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McGraw-Hill Education.
18. Telephone and mail surveys tend to be more expensive than focus groups and online surveys.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: Telephone and mail surveys tend to be more costly to run than focus groups and online surveys.
19. For a test to be valid, its results must be free of bias and reflect the true status of the market.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: For a test to have validity, results must be free of bias and reflect the true status of the market.
20. Researchers often use probability samples because they are easier, less expensive, and less time-consuming than nonprobability samples.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Researchers often use nonprobability samples because they’re easier, less expensive, and less time-consuming than probability samples.
21. A question that asks “What type of paste do you use?” would be an ineffective survey question because it is not focused.
TRUE
Feedback: Constructing a good questionnaire requires considerable expertise. Much bias in research is blamed on poorly designed questionnaires.
Typical problems include asking the wrong types of questions, asking too many questions, using the wrong form of a question (which makes it difficult
to answer or tabulate), and using a poor choice of words. The question could be referring to a variety of different kinds of paste—the respondent could
not tell from the way the question is phrased.
22. Effective survey questions must have focus, they must be clear, and they must be brief.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Effective survey questions have three important attributes: focus, brevity, and clarity. They focus on the topic of the survey. They are as brief
as possible. And they are expressed simply and clearly.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: It’s important for global advertisers to perform research. Competent researchers are available in all developed countries, and major
international research firms have local offices in most developing countries.
6-4
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McGraw-Hill Education.
24. Domestic research tends to be more expensive than international research.
FALSE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Research overseas is often more expensive than domestic research. Many marketers are surprised to learn that research in five countries costs
five times as much as research in one country; there are no economies of scale.
25. Conducting original international research can be fraught with problems including understanding the nuances of another culture, translating
accurately, and gaining the trust of consumers who may view strangers suspiciously.
TRUE
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Conducting original research abroad can be fraught with problems. First, the researcher must use the local language, and translating
questionnaires can be tricky. Second, many cultures view strangers suspiciously and don’t wish to talk about their personal lives. Advertisers need more
than just facts about a country’s culture. They need to understand and appreciate the nuances of its cultural traits and habits, a difficult task for people
who don’t live there or speak the language.
26. The _____ is perceived as a consumer advocate during the advertising planning process.
A. agency
B. art director
C. account planner
D. ad producer
E. ad source
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-01 Describe the role of account planners in advertising agencies.
Topic: The Role of Account Planners and Specialized Marketing Communication Organizations
Feedback: By putting the consumer, instead of the advertiser, at the center of the process, account planning changes the task from simply creating an
advertisement to nurturing a relationship between consumer and brand. The account planner’s primary role is to represent the consumer in this process.
27. _____ uses research to focus the creative process in order to nurture a relationship between consumer and brand.
A. Empowerment
B. Account planning
C. Customer transformation
D. Relationship marketing
E. Relationship research
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-01 Describe the role of account planners in advertising agencies.
Topic: The Role of Account Planners and Specialized Marketing Communication Organizations
Feedback: By putting the consumer, instead of the advertiser, at the center ad design, account planning focuses the creative process on nurturing a
relationship between consumer and brand. Account planners are like detectives who uncover clues in the data.
28. Which term refers to the systematic gathering, recording, and analysis of new information to help managers make marketing decisions?
A. primary market data mining
B. integrated marketing communications
C. marketing research
D. environmental analysis
E. research behavior
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
6-5
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: To help managers make marketing decisions, companies develop procedures for gathering, recording, and analyzing new information. This
is called marketing research.
29. Which of the following techniques is used to uncover the information needed for developing and/or evaluating advertising strategies, individual ads,
and whole advertising campaigns?
A. consumer behavior
B. ethnographics
C. marketing research
D. advertising research
E. strategic marketing
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: Advertising research uncovers the information needed for making advertising decisions. By definition, it is the systematic gathering and
analysis of information to help develop or evaluate advertising strategies, individual ads, and entire campaigns.
30. Before beginning an advertising campaign for its new Snickers Charged candy bar, the Mars Company had to determine if the product’s 60
milligrams of caffeine would lead to initial purchases and brand loyalty. Before developing the creative strategy and the media strategy for the new
candy bar, Mars most likely had to conduct research on
A. the product concept.
B. media selection.
C. promotion methods.
D. messaging formats.
E. the message element.
Feedback: Advertisers want to know what qualities lead to initial purchases and, eventually, to brand loyalty. Using this information, they try to
establish a unique product concept for their brand—that bundle of values that encompasses both utilitarian and symbolic benefits to the consumer.
31. If an Internet advertiser were to subscribe to Nielsen-Net Ratings, it would receive information about the web surfing habits of various demographic
groups. This would be an example of
A. proliferation research.
B. recall testing.
C. inquiry testing.
D. advertising concept testing.
E. media research.
Feedback: Agencies subscribe to syndicated research services (such as Nielsen, Arbitron, Experian Simmons, or Standard Rate & Data Service) that
monitor and publish information on the reach and effectiveness of media vehicles—radio, TV, newspapers, and so on—in every major geographic
market in the United States and Canada.
32. Which of the following would most likely involve testing ad slogans prior to production?
A. advertising strategy research
B. creative concept research
C. storyboard testing
D. posttesting
E. pretesting
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
6-6
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: Once it develops an advertising strategy, the company (or its agency) will begin developing creative concepts for the advertising. Research is
helpful in determining which concepts, such as slogans, to use.
33. To increase the likelihood of preparing the most effective advertising messages, companies use
A. pretesting.
B. inquiry tests.
C. attitude tests.
D. posttesting.
E. unaided recall.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Feedback: To increase the likelihood of preparing the most effective advertising messages, companies use pretesting. Inquiry tests, attitude tests, and
unaided recall are all posttesting methods.
34. _____ provides the advertiser with useful guidelines for future advertising by evaluating the effectiveness of an individual ad or an entire ad
campaign after it runs.
A. Pretesting
B. A trailer test
C. A clutter test
D. Posttesting
E. A galvanometer
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: Steps in the Marketing Research Process
Feedback: Posttesting is testing the effectiveness of an advertisement after it has been run.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: There are five basic steps in the research process: situation analysis and problem definition; secondary research; construction of research
objectives; primary research; and interpretation and reporting of findings.
36. Celia has developed a website for seniors to get together and watch live videos of birds while the seniors talk in chat rooms. Before she runs an
advertising campaign, Celia should conduct
A. a situation analysis of seniors’ use of the Internet, live bird videos, and chat rooms to define any problems.
B. secondary research on seniors who identify as birders.
C. an interpretation of census data on seniors with charts and a report of findings.
D. a validity assessment on the reliability of the website performance and live streaming videos.
E. primary quantitative research with seniors who identify as birders around the nation.
Feedback: The first step in the marketing research process is to analyze the situation and define the problem.
6-7
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McGraw-Hill Education.
37. An MIS (Marketing Information System) is a
A. sophisticated set of procedures designed to generate a continuous, orderly flow of information for use in making marketing decisions.
B. system used to ensure that none of the steps in the research process is ignored or applied incorrectly.
C. hierarchical chart for categorizing the relevance of different types of primary data.
D. process used to assess and prioritize internal environmental strengths, weaknesses, unidentified opportunities, and threats.
E. set of complex procedures used for gathering information and converting it into manageable secondary data for making advanced advertising
decisions.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Common Research Methods
Feedback: Often the marketing department also maintains a marketing information system (MIS)—a sophisticated set of procedures designed to
generate a continuous, orderly flow of information for use in making marketing decisions.
38. Casper Mattresses made a website to ask consumers questions about how they feel about their current mattress, their daily sleep patterns, and how
much they would be willing to pay for a new mattress. Casper was collecting
A. qualitative information.
B. primary data.
C. projective data.
D. advertising information.
E. secondary data.
Feedback: Primary data refer to information collected from the marketplace about a specific issue.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: Primary data is typically expensive and time-consuming, unlike secondary data.
40. Jad is an advertising manager for a new line of vitamins. He needs to research other competitors’ current expenditures on advertising, so he looks
into information from www.statista.com, which most likely contains
A. qualitative information.
B. primary data.
C. projective data.
D. advertising information.
E. secondary data.
Feedback: Secondary data are information that have been previously collected or published, usually for some other purpose.
41. Most nursing home lawsuits are settled out of court and never go to trial, so little public information is available about the total money expended by
nursing homes and their insurance companies on litigation-related costs. One national study questioned lawyers and found that 88% of all nursing home
cases were resolved through settlements and that the average recovery of claims was $406,000. The information gathered by this study would be an
example of
6-8
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McGraw-Hill Education.
A. qualitative information.
B. primary data.
C. projective data.
D. advertising information.
E. secondary data.
Feedback: Primary data refer to information collected from the marketplace about a specific issue.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: Secondary data is available both internally and externally. Much information is available, sometimes at little or no cost, from the
government, market research companies, trade associations, various trade publications, or computerized databases. Primary data are more expensive
and more time-consuming to gather than secondary data.
43. Square Space ran a research study to see how consumers use existing website building platforms. In the study, they cited findings from Google that
tracked consumers’ behavior as they built websites through several different services. The information Square Space pulled from Google’s survey is
A. qualitative information.
B. primary data.
C. projective data.
D. advertising information.
E. secondary data.
Feedback: Secondary data are information that have been previously collected or published, usually for some other purpose.
44. Once a research project on the viability of a cable channel designed to meet the needs of the Hispanic market has concluded its secondary research,
it should next
A. engage in qualitative research.
B. determine the target market size.
C. establish research objectives.
D. conduct a competitive analysis.
E. hire a product manager.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
Feedback: Once the exploratory research phase is completed, the company may discover it needs additional information that it can get only from doing
primary research. To do so, the company must first establish specific research objectives.
45. A question such as “Why do you allow your child to have a pet?” would most likely be a part of a(n) _____ research project.
A. experimental
B. quantitative
C. observational
D. secondary
6-9
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McGraw-Hill Education.
E. qualitative
Feedback: To get people to share their thoughts and feelings, researchers use qualitative research that elicits in-depth, open-ended responses rather than
yes or no answers.
Feedback: To get people to share their thoughts and feelings, researchers use qualitative research that elicits in-depth, open-ended responses rather than
yes or no answers.
47. Hype International manufactures fragrances used in a variety of products. When the firm develops a new fragrance, it asks consumers to create
collages based on how the smell makes them feel. Highly experienced researchers are needed to interpret the consumers’ subconscious feelings, but
Hype believes the expense is worth it. Which term best describes the method Hype uses?
A. involvement sampling
B. projective technique
C. focus group sampling
D. open-ended research
E. interrogative sampling
Feedback: Researchers using projective techniques ask indirect questions or otherwise involve consumers in a situation where they can express
subconscious feelings about the problem or product.
48. To help food advertisers produce more effective advertising, the Food Marketing Institute did a study that asked respondents which of four reasons
best explained why they wanted to eat more nutritiously: to lose weight, to prevent health problems later in life, to follow their doctor’s advice, or to
manage an existing medical condition. The answer to this question is an example of _____ research.
A. qualitative
B. informal
C. experimental
D. quantitative
E. observational
Feedback: Advertisers use quantitative research to gain reliable, hard statistics about specific market conditions or situations. This research was
designed to get hard numbers about why people want to eat more healthful foods.
49. RadTech, a trade association for the advancement of ultraviolet (UV) technology, brought in a group of consumers to discuss the issues associated
with the safe adoption of UV technology in a range of industries, including automotive, fresh produce, and household products. A trained moderator led
the group’s unstructured discussions and guided the participants to reveal their true feelings about the use of ultraviolet technology. This was an
example of the use of the _____ technique associated with qualitative research.
A. projective
B. instructive
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C. intensive
D. manipulative
E. informative
Feedback: One of the most common intensive research techniques is the focus group, in which the company invites six or more people typical of the
target market to a group session to discuss the product, the service, or the marketing situation. The session may last an hour or more. A trained
moderator guides the often freewheeling discussion, and the group interaction reveals the participants’ true feelings or behavior toward the product.
50. Kraft Foods brought together a group of twenty mothers to discuss their views of Kraft Singles in comparison to less expensive brands. The
conversation was run by a trained researcher who led the _____ to reveal the participants’ true feelings about the products.
A. experiment
B. simulation
C. observations
D. focus group
E. survey sample
Feedback: A focus group is a qualitative method of research in which six or more people, typical of the target market, are invited to a group session to
discuss the product, the service, or the marketing situation for an hour or more.
51. The three basic research methods used to collect quantitative data are
A. observation, experiment, and survey.
B. observation, simulation, and experiment.
C. role-playing, simulation, and observation.
D. field tests, market tests, and laboratory tests.
E. survey, role-playing, and market tests.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: There are three basic research methods used to collect quantitative data: observation, experiment, and survey.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: In the observation method, researchers monitor people’s actions. They may count the traffic that passes by a billboard, measure a TV
audience through instruments hooked to television sets, or study consumer reactions to products displayed in the supermarket.
53. A researcher became a chef with a resort hotel chain for six months to observe food-handling practices. He saw food preparers using the same towel
to wipe their hands, the counter, the food slicer, and cooking utensils during one food preparation session. In addition, he found the chefs tasted the food
using their fingers. The researcher used _____ research to determine that more monitoring is needed to make sure that food handlers comply with
sanitary regulations.
A. observational
B. simulation
C. experimental
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D. manipulation
E. survey
Feedback: In the observation method, researchers monitor people’s actions. They may count the traffic that passes by a billboard, measure a TV
audience through instruments hooked to television sets, or study consumer reactions to products displayed in the supermarket.
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: Technology has greatly facilitated the observation method. One example is the Universal Product Code (UPC) label, an identifying series of
vertical bars with a 12-digit number that adorns every consumer packaged good. By reading the codes with optical scanners, researchers can tell which
products are selling and how well.
55. The _____ method of conducting marketing research is designed to measure actual cause-and-effect relationships.
A. stimulus-response
B. results-oriented
C. observation
D. experimental
E. source-based
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: To measure actual cause-and-effect relationships, researchers use the experimental method.
56. To better understand if an ad campaign for the Keurig coffeemaker was acceptable to consumers, the company sponsored _____ research. A test
market was established in Portland, Oregon, where the new ads for the coffeemaker ran, and then sales in the area were compared to national sales
where the ad did not run. The research showed sales increased in Portland, so the company moved forward with a national rollout of the new campaign.
A. results-oriented
B. experimental
C. observational
D. stimulus-response
E. regional
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: The experimental method of conducting marketing research is designed to measure actual cause-and-effect relationships.
57. Kraft Foods aired a new advertisement “The Calcium They Need” in five _____, including Austin, Olympia, and Raleigh. They found a 10 percent
increase in sales where the ad ran. Following the successful experimental research, the company rolled out the new ad nationally.
A. probability samples
B. surveys
C. test markets
D. nonprobability samples
E. target markets
6-12
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McGraw-Hill Education.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Feedback: A test market is an isolated geographic area used to introduce and test the effectiveness of a product, an ad campaign, or a promotional
campaign prior to a national rollout. The ad campaign was tested in these areas prior to a national rollout.
58. Forrester Research carried out an evaluation of ShoeSource.com. Users of the ShoeSource website were asked questions about the ease of using the
website and their perceptions of the site. Which research method was most likely used to learn consumer’s perceptions of ShoeSource.com?
A. experimental
B. simulation
C. observation
D. ethnographic
E. survey
Feedback: The most common method of gathering primary quantitative research data is the survey, in which the researcher gains information on
attitudes, opinions, or motivations by questioning current or prospective customers (political polls are a common type of survey). Surveys can be
conducted by personal interview, telephone, mail, or on the Internet. Hence, survey was the research method most likely used to learn consumer’s
perceptions of ShoeSource.com.
59. A shopper at Whole Foods was asked by a researcher to look at a magazine ad for a new line of organic soups. The researcher asked the shopper if
the ad seemed credible. What method of pretesting was the researcher using?
A. portfolio analysis
B. central location testing
C. focused questioning
D. direct questioning
E. observational research
Feedback: Direct questioning asks specific questions and is often used in the early stages of ad development.
60. An advertising researcher would most likely use _____ to measure the effectiveness of a television commercial in getting attention and increasing
brand awareness.
A. portfolio tests
B. clutter tests
C. perceptual meaning studies
D. paired-comparison methods
E. order-of-merit tests
Feedback: Several methods are used specifically to pretest radio and TV commercials. In clutter tests, test commercials are shown with noncompeting
control commercials to determine their effectiveness, measure comprehension and attitude shifts, and detect weaknesses.
61. Participants were asked whether a Budweiser beer commercial using the Clydesdale horses created a favorable image for Budweiser. This is most
likely an example of a(n) _____ being used to posttest an ad.
A. inquiry test
B. projective interview
C. attitude test
D. sales test
E. recall test
6-13
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: Some advertisers use attitude tests to measure a campaign’s effectiveness in creating a favorable image for a company, its brand, or its
products. Presumably, favorable changes in attitude predispose consumers to buy the company’s product.
62. During _____, an advertising researcher would be most likely to use aided recall, sales tests, and inquiry tests.
A. strategy determination
B. posttesting
C. pretesting
D. marketing integration
E. concept development
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: Most posttesting techniques fall into five broad categories: aided recall, unaided recall, attitude tests, inquiry tests, and sales tests.
63. Following its latest ad campaign, Mail Chimp asked consumers a series of direct and unstructured questions to measure if the campaign created a
positive image for the company. The company conducted a(n)
A. inquiry test.
B. projective interview.
C. attitude test.
D. sales test.
E. recall test.
Feedback: Attitude tests measure the effectiveness of an advertisement or a whole advertising campaign in creating a favorable image for a company,
brand, product, or idea.
64. When Jonas was asked to list all of the commercials he remembered seeing when he watched the SEC football game between Alabama and Auburn,
he was participating in a(n)
A. recall test.
B. projective interview.
C. focus interview.
D. attitude test.
E. inquiry test.
Feedback: Recall tests reveal the effectiveness of ad components, such as size, color, or themes. But they measure what respondents noticed and
remembered, not whether they actually intend to buy the product.
65. EasyClosets.com is planning to run three different magazine ads inviting consumers to visit its website to learn how to create a customized closet.
The ads will run in the December edition of Martha Steward Living magazine. The ad that generates the most responses will be considered most
effective and will be run in future publications. What kind of a test is the firm conducting?
A. advertising pretest
B. sales test
C. recall test
D. inquiry test
E. attitude test
Feedback: An inquiry test measures an ad’s attention-getting value, readability, and ability to be comprehended.
66. If advertising is the dominant element in a company’s marketing mix, then a(n) _____ test is the best type of posttest to use.
A. sales
B. clutter
C. differential
D. attitude
E. inquiry
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
Feedback: When advertising is the dominant element or the only variable in the company’s marketing plan, sales tests are a useful measure of
advertising effectiveness.
67. Which of the following statements about the experimental method of data collection is true?
A. It is the most commonly used method for quickly gathering primary research data.
B. The method is preferred by researchers because it is inexpensive and easy to use.
C. It is commonly used to test market new products in isolated geographic areas.
D. It is useful in obtaining information on consumer interests and opinions.
E. It is commonly used to gather external secondary data.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: The experimental method is commonly used to measure cause-and-effect relationships. This type of research is used primarily for new
product and new campaign introductions. It is used to gather primary data and can be expensive and difficult to use. The most commonly used method
is a survey.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: For a test to have validity, results must be free of bias and reflect the true status of the market.
69. A manufacturer of down-filled pillows wants to do a postcard survey of owners and operators of bed-and-breakfast inns to determine if it would be
financially feasible to do a catalog mailing to this group. If the manufacturer rents the mailing list containing the names and addresses of all hotels in
communities larger than 250,000, the sample would most likely lack
A. reliability.
B. bias.
C. clarity.
D. standardization.
E. validity.
Feedback: The test will be invalid because the results will not be free of bias and will not reflect the true status of the market because of the nature of the
6-15
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McGraw-Hill Education.
sample. The tests would not include those inns in smaller communities.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: For a test to be reliable, it must be repeatable—it must produce approximately the same result each time it is administered.
71. A marketing research firm is testing consumer reactions to odorless charcoal briquettes by asking people in the community to test the briquettes and
then following up with a telephone survey to learn how they feel about the product. The firm has found that different samples from the same general
population give remarkably different survey results. The firm’s test most likely lacks
A. reliability.
B. distinctiveness.
C. clarity.
D. standardization.
E. validity.
Feedback: For a test to be reliable, it must be repeatable—it must produce approximately the same result each time it is administered.
72. Levis wants to know what college-aged consumers think about their new ad campaign for their Desperado style jeans. The college-aged consumers
polled for this marketing research are known as a population or a(n)
A. reliability quotient.
B. focus group.
C. sample.
D. universe.
E. validity quotient.
Feedback: When a company wants to know what consumers think, it typically can’t ask everybody. But its research should as nearly as possible reflect
the universe (the entire target population) of prospective customers.
73. Forrester Research has carried out an evaluation of European online retailers by asking consumers how well the websites helped them achieve their
goals. Forrester surveyed only a _____, a small portion of the people that represent consumers who shop online.
A. probability universe
B. pretest population
C. target market
D. mini-universe
E. sample
Feedback: The sample is the group of people selected by researchers to represent the characteristics of a larger population.
74. Lance, an advertising researcher, is selecting potential survey participants from a list of all the people who have ordered HMR dietary products by
mail since January 2012. The respondents will be sent a collection of ads and asked to select the ad that is most relevant to their health needs. Since
6-16
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
every person in the target population has an equal and known likelihood of being picked, the group he selects will be a
A. projective group.
B. probability sample.
C. nonprobability sample.
D. focus group.
E. mini-universe.
Feedback: The greatest accuracy is gained from probability samples (sometimes referred to as random samples) because everyone in the universe has a
quantifiable chance of being selected. Every unit (person) must be known, listed, and numbered so each can be given an equal chance of being selected.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Common Research Methods
Feedback: Nonprobability samples are easier to use as well as less expensive and time-consuming than random samples.
76. Which of the following is a good guideline to use for developing an effective questionnaire?
A. Posttest the questionnaire frequently.
B. Write lengthy questions to keep respondents interested.
C. Avoid developing specific research objectives.
D. Put demographic questions at the end of the questionnaire.
E. Ask leading questions to get the desired results.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Putting the demographic questions (age, income, education) and any other personal questions at the end of the questionnaire is a good way of
developing an effective questionnaire.
77. Effective survey questions have three important attributes. They are
A. completeness, clarity, and measurability.
B. timeliness, directness, and efficiency.
C. clarity, focus, and brevity.
D. specificity, measurability, and timeliness.
E. completeness, timeliness, and specificity.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: Effective survey questions have three important attributes: focus, brevity, and clarity.
78. On a survey, students were asked to answer “yes” or “no” to the following questions: (a) Do you ever have to do homework outside of school? (b)
Should the hours that school is in session be extended? (c) Do you feel it is too easy to make good grades? These are examples of _____ questions.
A. open-ended
B. multiple choice
C. dichotomous
D. bipolar
E. tabulation
6-17
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Feedback: The four most common types of questions are open-ended, dichotomous, multiple choice, and scale. Dichotomous questions require yes/no
responses. Open-ended questions require more than yes/no responses.
79. To help food advertisers produce more effective advertising, the Food Marketing Institute did a study in which it asked respondents which reason
best described why they wanted to eat more nutritiously: (a) to lose weight; (b) to prevent health problems later in life; (c) to follow their doctor’s
advice; or (d) to manage an existing medical condition. This was more than likely an example of a(n) _____ question.
A. open-ended
B. multiple choice
C. dichotomous
D. bipolar
E. tabulation
Feedback: The four most common types of questions are open-ended, dichotomous, multiple choice, and scale. Participants were asked to choose
among four answers, so the question was a multiple choice.
80. A marketing researcher designed a questionnaire that asked, “In your opinion, how should the government take a more active role in making sure
that your food is handled properly?” This is an example of what type of question?
A. open-ended
B. multiple choice
C. dichotomous
D. closed-ended
E. tabulation
Feedback: Open-ended questions require more than yes/no responses, unlike closed-ended or dichotomous questions.
Marketing research is the systematic gathering, recording, and analysis of information to help managers make marketing decisions. Advertising
research is the systematic gathering and analysis of information specifically to facilitate the development or evaluation of advertising strategies, ads and
commercials, and media campaigns.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
Marketing research is the systematic gathering, recording and analysis of information to help marketers make marketing decisions. Marketing research
does a number of things: It helps identify consumer needs and market segments; it provides the information necessary for developing new products and
devising marketing strategies; and it enables managers to assess the effectiveness of marketing programs and promotional activities.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
83. What are the five basic steps in the marketing research process?
The five basic steps in the marketing research process are situation analysis and problem definition, secondary research, refinement of research
6-18
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McGraw-Hill Education.
objectives, primary research, and interpretation and reporting of findings.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-03 List the basic steps in the marketing research process.
Topic: Steps in the Marketing Research Process
84. List at least five frequently used external sources of secondary data.
Library reference materials, government publications, trade association publications, research organizations and their publications, consumer/business
publications, computer database services, and Internet search engines are frequently used external sources of secondary data.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
85. What are projective techniques? How are they useful in conducting advertising research?
In marketing research, projective techniques involve asking indirect questions or otherwise involving consumers in a situation where they can express
subconscious feelings about the problem or product. The purpose is to get an understanding of people’s underlying or subconscious feelings, attitudes,
opinions, needs, and motives.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Ethnographic research is an intensive research technique that has been gaining in popularity among advertisers. It involves trying to understand
behavior and culture by going out and talking to people wherever they are, while they’re doing whatever it is they do.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
87. What three basic research methods are used to collect quantitative data?
There are three basic research methods used to collect quantitative data: observation, experiment, and survey.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
88. Why do marketing researchers use nonprobability samples that may not be representative of the universe being studied?
Nonprobability samples are used because they are cheaper and less time-consuming than random probability samples. Also, random sampling is
sometimes not feasible.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
89. Describe the three most important attributes of effective survey questions.
Effective survey questions have three important attributes: focus, brevity, and clarity. They focus on the topic of the survey. They are as brief as
possible. And they are expressed simply and clearly.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
90. What are the four types of questions most commonly used in surveys?
6-19
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
The four most common types of questions are open-ended, dichotomous, multiple choice, and scale.
AACSB: Analytic
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
An account planner is an individual at an advertising agency who is responsible for injecting a wealth of information into the planning process,
monitoring the creative development, and testing the finished product to determine if it has achieved its goal of communicating with the intended
audience. The account planner’s primary role is to represent the consumer in this process.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-01 Describe the role of account planners in advertising agencies.
Topic: The Role of Account Planners and Specialized Marketing Communication Organizations
92. Advertising research can be used in basically four different categories of advertising decision making. List and briefly describe each.
The four different categories are (a) advertising strategy research, (b) creative concept development research, (c) pretesting, and (d) posttesting.
• Advertising strategy research is used to help define the product concept or to assist in the selection of target markets, advertising messages, or media
vehicles.
• Creative concept research is used to measure the target audience’s acceptance of different creative ideas at the concept stage.
• Pretesting of ads is used to diagnose possible communication problems before a campaign begins.
• Posttesting of ads enables marketers to evaluate a campaign after it runs.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages.
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages
93. Compare the benefits and drawbacks of primary and secondary data.
Information collected from the marketplace about a specific problem is called primary data. Acquiring it is typically expensive and time-consuming.
Secondary data is information previously collected or published, usually for some other purpose, by the firm or some other organization. This
information is readily available, either internally or externally, and can be gathered more quickly and inexpensively than primary data. However, it does
not always focus on the specific issue an agency might hope to learn more about.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Qualitative research is conducted to get a general impression of the market, the consumer or the product. This enables marketing researchers to gain
insight into both the population whose opinion will be sampled and the subject matter itself. To get hard numbers about specific marketing situations,
researchers may perform a survey or use some other form of quantitative research.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
95. How has the development of product labels with the Universal Product Code (UPC) benefited the observation method of conducting marketing
research?
Technology has greatly facilitated the observation method. One example is the Universal Product Code (UPC) label, an identifying series of vertical
bars with a 12-digit number that adorns every consumer packaged good. By reading the codes with optical scanners, researchers can tell which products
are selling and how well. The UPC label not only increases speed and accuracy at the checkout counter; it also enables timely inventory control and
gives stores and manufacturers accurate point-of-purchase data sensitive to the impact of price, in-store promotion, couponing, and advertising.
AACSB: Technology
Blooms: Understand
Difficulty: 3 Hard
6-20
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
96. What is a focus group? How do focus groups contribute to research studies?
A focus group is a qualitative method of research in which six or more people from the target market are invited to a group session to discuss the
product, the service, or the marketing situation for an hour or more. Focus groups don’t represent a valid sample of the population, but the participants’
responses are useful for several purposes. They can provide input about the viability of prospective spokespeople; determine the effectiveness of
visuals, concepts, and strategies; and identify elements in ads that are unclear or claims that don’t seem plausible.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
Direct questioning is a method of pretesting designed to elicit a full range of responses to the advertising. It is especially effective for testing alternative
advertisements in the early stages of development. Experimental method is a method of scientific investigation in which a researcher alters the stimulus
received by a test group or groups and compares the results with those of a control group that did not receive the altered stimulus.
AACSB: Analytic
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research.
Topic: Common Research Methods
By using inquiry tests—in which consumers respond to an ad for information or free samples—researchers can test an ad’s attention-getting value,
readability, and understandability. These tests also permit fairly good control of the variables that motivate reader action, particularly if a split-run test
is used. Unfortunately, inquiries may not reflect a sincere interest in a product, and responses may take months to receive.
AACSB: Analytic
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages.
Topic: Proper Effectiveness Research
99. Why is it important that tests used to gather information for advertising research be both valid and reliable?
The test must truly measure what it is intended to measure. The degree to which it accomplishes this goal determines its validity. For a test to have
validity, results must be free of bias and reflect the true status of the market. In addition, the test must produce approximately the same results each time
it is administered. When this goal is accomplished, the test is deemed reliable.
AACSB: Analytic
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
100. Discuss the challenges faced by international marketers in collecting primary research data.
When marketers conduct primary research, there is always one legitimate concern—the accuracy of the findings. This is especially TRUE when
conducting quantitative research and when doing research in international markets. International marketers face a number of challenges when they
collect primary data. For one thing, research overseas is often more expensive than domestic research. Many marketers are surprised to learn that
research in five countries costs five times as much as research in one country; there are no economies of scale. But advertisers must determine whether
their messages will work in foreign markets. Advertisers need more than just facts about a country’s culture. They need to understand and appreciate the
nuances of its cultural traits and habits, a difficult task for people who don’t live there or speak the language. Conducting original research abroad can be
fraught with problems. First, the researcher must use the local language, and translating questionnaires can be tricky. Second, many cultures view
strangers suspiciously and don’t wish to talk about their personal lives. Despite these problems—or perhaps because of them—it’s important for global
advertisers to perform research. Competent researchers are available in all developed countries, and major international research firms have local
offices in most developing countries.
AACSB: Analytic
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research.
Topic: Proper Effectiveness Research
Category # of Questions
AACSB: Analytic 64
6-21
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
AACSB: Reflective Thinking 34
AACSB: Technology 2
Accessibility: Keyboard Navigation 80
Blooms: Apply 34
Blooms: Remember 15
Blooms: Understand 51
Difficulty: 1 Easy 15
Difficulty: 2 Medium 74
Difficulty: 3 Hard 11
Learning Objective: 06-01 Describe the role of account planners in advertising agencies. 3
Learning Objective: 06-02 Discuss how research can help advertisers select target markets, media vehicles, and advertising messages. 15
Learning Objective: 06-03 List the basic steps in the marketing research process. 14
Learning Objective: 06-04 Compare the common methods used in qualitative and quantitative research. 29
Learning Objective: 06-05 Justify the pretesting and posttesting of advertising messages. 14
Learning Objective: 06-06 Identify issues that can affect the accuracy and usability of quantitative research. 25
Topic: Common Research Methods 36
Topic: Proper Effectiveness Research 36
Topic: Steps in the Marketing Research Process 14
Topic: The Role of Account Planners and Specialized Marketing Communication Organizations 3
Topic: The Role of Research in Selecting Target Markets, Media Vehicles, and Advertising Messages 11
6-22
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McGraw-Hill Education.
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him with the fate of Stephen, had not the disciples heard of the
danger which threatened the life of their new brother, and provided
for his escape by means not less efficient than those before used in
his behalf, at Damascus. Before the plans for his destruction could
be completed, they privately withdrew him from Jerusalem, and had
him safely conducted down to Caesarea, on the coast, whence, with
little delay, he was shipped for some of the northern parts of Syria,
from which he found his way to Tarsus,――whether by land or sea,
is unknown.
This return to his native city was probably the first visit which he
had made to it, since the day when he departed from his father’s
house, to go to Jerusalem as a student of Jewish theology. It must
therefore have been the occasion of many interesting reflections and
reminiscences. What changes had the events of that interval
wrought in him,――in his faith, his hopes, his views, his purposes for
life and for death! The objects which were then to him as
idols,――the aims and ends of his being,――had now no place in
his reverence or his affection; but in their stead was now placed a
name and a theme, of which he could hardly have heard before he
first left Tarsus,――and a cause whose triumph would be the
overthrow of all those traditions of the Fathers, of which he had been
taught to be so exceeding zealous. To this new cause he now
devoted himself, and probably at this time labored “in the regions of
Cilicia,” until a new apostolic summons called him to a distant field.
He was yet “personally unknown to the churches of Judea, which
were in Christ; and they had only heard, that he who persecuted
them in times past, now preached the faith which once he destroyed;
they therefore glorified God on his account.” The very beginnings of
his apostolic duties were therefore in a foreign field, and not within
the original premises of the lost sheep of the house of Israel, where
indeed he was not even known but by fame, except to a few in
Jerusalem. In this he showed the great scope and direction of his
future labors,――among the Gentiles, not among the Jews; leaving
the latter to the sole care of the original apostles, while he turned to
a vast field for which they were in no way fitted, by nature, or by
apostolic education, nor were destined in the great scheme of
salvation.
During this retirement of Saul to his native home, the first great
call of the Gentiles had been made through the summons of Simon
Peter to Cornelius. There was manifest wisdom in this arrangement
of events. Though the original apostles were plainly never intended,
by providence, to labor to any great extent in the Gentile field, yet it
was most manifestly proper that the first opening of this new field
should be made by those directly and personally commissioned by
Jesus himself, and who, from having enjoyed his bodily presence for
so long a time, would be considered best qualified to judge of the
propriety of a movement so novel and unprecedented in its
character. The great apostolic chief was therefore made the first
minister of grace to the Gentiles; and the violent opposition with
which this innovation on Judaical sanctity was received by the more
bigoted, could of course be much more efficiently met, and
disarmed, by the apostle specially commissioned as the keeper of
the keys of the heavenly kingdom, than by one who had been but
lately a persecutor of the faithful, and who, by his birth and partial
education in a Grecian city, had acquired such a familiarity with
Gentile usages, as to be reasonably liable to suspicion, in regard to
an innovation which so remarkably favored them. This great
movement having been thus made by the highest Christian authority
on earth,――and the controversy immediately resulting having been
thus decided,――the way was now fully open for the complete
extension of the gospel to the heathen, and Saul was therefore
immediately called, in providence, from his retirement, to take up the
work of evangelizing Syria, which had already been partially begun
at Antioch, by some of the Hellenistic refugees from the persecution
at the time of Stephen’s martyrdom. The apostles at Jerusalem,
hearing of the success which attended these incidental efforts,
dispatched their trusty brother Barnabas, to confirm the good work,
under the direct commission of apostolic authority. He, having come
to Antioch, rejoiced his heart with the sight of the success which had
crowned the work of those who, in the midst of the personal distress
of a malignant persecution, that had driven them from Jerusalem,
had there sown a seed that was already bringing forth glorious fruits.
Perceiving the immense importance of the field there opened, he
immediately felt the want of some person of different qualifications
from the original apostles, and one whose education and habits
would fit him not only to labor among the professors of the Jewish
faith, but also to communicate the doctrines of Christ to the
Grecians. In this crisis he bethought himself of the wonderful young
convert with whom he had become acquainted, under such
remarkable circumstances, a few years before, in
Jerusalem,――whose daring zeal and masterly learning had been
so signally manifested among the Hellenists, with whom he had
formerly been associated as an equally active persecutor. Inspired
both by considerations of personal regard, and by wise convictions
of the peculiar fitness of this zealous disciple for the field now
opened in Syria, Barnabas immediately left his apostolic charge at
Antioch, and went over to Tarsus, to invite Saul to this great labor.
The journey was but a short one, the distance by water being not
more than one hundred miles, and by land, around through the
“Syrian gates,” about one hundred and fifty. He therefore soon
arrived at Saul’s home, and found him ready and willing to undertake
the proposed apostolic duty. They immediately returned together to
Antioch, and earnestly devoted themselves to their interesting
labors.
“Antioch, the metropolis of Syria, was built, according to some authors, by Antiochus
Epiphanes; others affirm, by Seleucus Nicanor, the first king of Syria after Alexander the
Great, in memory of his father Antiochus, and was the ‘royal seat of the kings of Syria.’ For
power and dignity, Strabo, (lib. xvi. p. 517,) says it was not much inferior to Seleucia, or
Alexandria. Josephus, (lib. iii. cap. 3,) says, it was the third great city of all that belonged to
the Roman provinces. It was frequently called Antiochia Epidaphne, from its neighborhood
to Daphne, a village where the temple of Daphne stood, to distinguish it from other fourteen
of the same name mentioned by Stephanus de Urbibus, and by Eustathius in Dionysius p.
170; or as Appianus (in Syriacis,) and others, sixteen cities in Syria, and elsewhere, which
bore that name. It was celebrated among the Jews for ‘Jus civitatis,’ which Seleucus
Nicanor had given them in that city with the Grecians and Macedonians, and which, says
Josephus, they still retain, Antiquities, lib. xii. cap. 13; and for the wars of the Maccabeans
with those kings. Among Christians, for being the place where they first received that name,
and where Saul and Barnabas began their apostolic labors together. In the flourishing times
of the Roman empire, it was the ordinary residence of the prefect or governor of the eastern
provinces, and also honored with the residence of many of the Roman emperors, especially
of Verus and Valens, who spent here the greatest part of their time. It lay on both sides of
the river Orontes, about twelve miles from the Mediterranean sea.” (Wells’s Geography New
Testament――Whitby’s Table.) (J. M. Williams’s Notes on Pearson’s Annales Paulinae.)
The name now first created by the Syrians to distinguish the sect, is remarkable,
because being derived from a Greek word, Christos, it has a Latin adjective termination,
Christianus, and is therefore incontestably shown to have been applied by the Roman
inhabitants of Antioch; for no Grecian would ever have been guilty of such a barbarism, in
the derivation of one word from another in his own language. The proper Greek form of the
derivation would have been Christicos, or Christenos, and the substantive would have been,
not Christianity, but Christicism, or Christenism,――a word so awkward in sound, however,
that it is very well for all Christendom, that the Roman barbarism took the place of the pure
Greek termination. And since the Latin form of the first derivative has prevailed, and
Christian thus been made the name of “a believer in Christ,” it is evident to any classical
scholar, that Christianity is the only proper form of the substantive secondarily derived. For
though the appending of a Latin termination upon a Greek word, as in the case of
Christianus, was unquestionably a blunder and a barbarism in the first place, it yet can not
compare, for absurdity, with the notion of deriving from this Latin form, the substantive
Christianismus, with a Greek termination foolishly pinned to a Latin one,――a folly of which
the French are nevertheless guilty. The error, of course, can not now be corrected in that
language; but those who stupidly copy the barbarism from them, and try to introduce the
monstrous word, Christianism, into English, deserve the reprobation of every man of taste.
“That this famine was felt chiefly in Judea may be conjectured with great reason from the
nature of the context, for we find that the disciples are resolving to send relief to the elders
in Judea; consequently they must have understood that those in Judea would suffer more
than themselves. Josephus declared that this famine raged so much there, πολλῶν ὑπό
ἐνδείας ἀναλωμάτων φθειρομένων, ‘so that many perished for want of victuals.’”
“‘Throughout the whole world,’ πᾶσαν τὴν οἰκουμένην, is first to be understood, orbis
terrarum habitabilis: Demosthenes in Corona, Æschines contra Ctesiphon Scapula. Then
the Roman and other empires were styled οικουμένη, ‘the world.’ Thus Isaiah xiv. 17, 26, the
counsel of God against the empire of Babylon, is called his counsel, ἐπὶ τὴν ὅλην οἰκουμένην,
‘against all the earth.’――(Elsley, Whitby.) Accordingly Eusebius says of this famine, that it
oppressed almost the whole empire. And as for the truth of the prophecy, this dearth is
recorded by historians most averse to our religion, viz., by Suetonius in the life of Claudius,
chapter 18, who informs us that it happened ‘ob assiduas sterilitates;’ and Dion Cassius
History lib. lx. p. 146, that it was λιμὸς ἰσχυρὸς, ‘a very great famine.’ Whitby’s Annotations,
Doddridge enumerates nine famines in various years, and parts of the empire, in the reign
of Claudius; but the first was the most severe, and affected particularly Judea, and is that
here meant.” (J. M. Williams’s notes on Pearson.)
“Seleucia was a little north-west of Antioch, upon the Mediterranean sea, named from its
founder, Seleucus.――Cyprus, so called from the flower of the Cypress-trees growing
there.――Pliny, lib. xii. cap. 24.――Eustathius. In Dionysius p. 110. It was an island, having
on the east the Syrian, on the west the Pamphylian, on the south the Phoenician, on the
north the Cilician sea. It was celebrated among the heathens for its fertility as being
sufficiently provided with all things within itself. Strabo, lib. xiv. 468, 469. It was very
infamous for the worship of Venus, who had thence her name Κύπρις. It was memorable
among the Jews as being an island in which they so much abounded; and among
Christians for being the place where Joses, called Barnabas, had the land he sold, Acts iv.
36; and where Mnason, an old disciple, lived; Acts xxi. 16.――(Whitby’s Table.) Salamis
was once a famous city of Cyprus, opposite to Seleucia, on the Syrian coast.――(Wells.) It
was in the eastern part of Cyprus. It was famous among the Greek writers for the story of
the Dragon killed by Chycreas, their king; and for the death of Anaxarchus, whom
Nicocreon, the tyrant of that island, pounded to death with iron pestles.”――(Bochart,
Canaan, lib. i. c. 2――Laert, lib. ix. p. 579.) Williams’s Pearson.
Lycaonia is a province of Asia Minor, accounted the southern part of Cappadocia, having
Isauria on the west, Armenia Minor on the east, and Cilicia on the south. Its chief cities are
all mentioned in this chapter xiv. viz., Iconium, Lystra, and Derbe. They spake in the
Lycaonian tongue, verse 10, which is generally understood to have been a corrupt Greek,
intermingled with many Syriac words.――Horne’s Introduction.
Acts xiv. 12. “It has been inquired why the Lystrans suspected that Paul and Barnabas
were Mercury and Jupiter? To this it may be answered, 1st. that the ancients supposed the
gods especially visited those cities which were sacred to them. Now from verse 13, it
appears that Jupiter was worshiped among these people; and that Mercury too was, there is
no reason to doubt, considering how general his worship would be in so commercial a tract
of Maritime Asia. (Gughling de Paulo Mercurio, p. 9, and Walch Spic. Antiquities, Lystra, p.
9.) How then was it that the priest of Mercury did not also appear? This would induce one
rather to suppose that there was no temple to Mercury at Lystra. Probably the worship of
that god was confined to the sea-coast; whereas Lystra was in the interior and mountainous
country. 2. It appears from mythological history, that Jupiter was thought to generally
descend on earth accompanied by Mercury. See Plautus, Amphitryon, 1, 1, 1. Ovid,
Metamorphoses, 8, 626, and Fasti, 5, 495. 3. It was a very common story, and no doubt,
familiar to the Lystrans, that Jupiter and Mercury formerly traversed Phrygia together, and
were received by Philemon and Baucis. (See Ovid, Metamorphoses, 8, 611, Gelpke in
Symbol. ad Interp. Acts xiv. 12.) Mr. Harrington has yet more appositely observed, (in his
Works, p. 330,) that this persuasion might gain the more easily on the minds of the
Lycaonians, on account of the well-known fable of Jupiter and Mercury, who were said to
have descended from heaven in human shape, and to have been entertained by Lycaon,
from whom the Lycaonians received their name.
“But it has been further inquired why they took Barnabas for Jupiter, and Paul for
Mercury. Chrysostom observes, (and after him Mr. Fleming, Christology Vol. II. p. 226,) that
the heathens represented Jupiter as an old but vigorous man, of a noble and majestic
aspect, and a large robust make, which therefore he supposes might be the form of
Barnabas; whereas Mercury appeared young, little, and nimble, as Paul might probably do,
since he was yet in his youth. A more probable reason, however, and indeed the true one,
(as given by Luke,) is, that Paul was so named, because he was the leading speaker. Now
it was well known that Mercury was the god of eloquence. So Horace, Carmen Saeculare,
1, 10, 1. Mercuri facunde nepos Atlantis Qui feros cultus hominum recentum Voce formasti
cantus. Ovid, Fasti, 5, 688. Macrobius, Saturnalia, 8, 8. Hence he is called by Jamblichus,
de Mysteriis, θεὸς ὁ των λόγων ἡγεμὼν, a passage exactly the counterpart to the present one,
which we may render, ‘for he had led the discourse.’” (Bloomfield’s Annotations, New
Testament, Vol. IV. c. xiv. § 12.)
“They called Paul Mercury, because he was the chief speaker,” verse 12. Mercury was
the god of eloquence. Justin Martyr says Paul is λόγος ἑρμηνευτικὸς καὶ πάντων διδάσκαλος,
the word; that is, the interpreter and teacher of all men. Apology ii. p. 67. Philo informs us
that Mercury is called Hermes, ὡς Ἑρμηνέα καὶ προφήτην τῶν θειων, as being the interpreter
and prophet of divine things, apud Eusebius, Praeparatio evangelica, Lib. iii. c. 2. He is
called by Porphyry παραστατικὸς, the exhibitor or representor of reason and eloquence.
Seneca says he was called Mercury, quia ratio penes illum est. De Beneficiis, Lib. iv. cap.
7.――Calmet, Whitby, Stackhouse.
All this pelting and outcry, however, made not the slightest
impression on Paul and Barnabas, nor had the effect of deterring
them from the work, which they had so unpropitiously carried on.
Knowing, as they did, how popular violence always exhausts itself in
its frenzy, they without hesitation immediately returned by the same
route over which they had been just driven by such a succession of
popular outrages. The day after Paul had been stoned and stunned
by the people of Lystra, he left that city with Barnabas, and both
directed their course eastward to Derbe, where they preached the
gospel and taught many. Then turning directly back, they came again
to Lystra, then to Iconium, and then to Antioch, in all of which cities
they had just been so shamefully treated. In each of these places,
they sought to strengthen the faith of the disciples, earnestly
exhorting them to continue in the Christian course, and warning them
that they must expect to attain the blessings of the heavenly
kingdom, only through much trial and suffering. On this return
journey they now formally constituted regular worshiping assemblies
of Christians in all the places from which they had before been so
tumultuously driven as to be prevented from perfecting their good
work,――ordaining elders in every church thus constituted, and
solemnly, with fasting and prayer, commending them to the Lord on
whom they believed. Still keeping the same route on which they had
come, they now turned southward into Pamphylia, and came again
to Perga. From this place, they went down to Attalia, a great city
south of Perga, on the coast of Pamphylia, founded by Attalus
Philadelphus, king of Pergamus. At this port, they embarked for the
coast of Syria, and soon arrived at Antioch, from which they had
been commended to the favor of God, on this adventurous journey.
On their arrival, the whole church was gathered to hear the story of
their doings and sufferings, and to this eager assembly, the apostles
then recounted all that happened to them in the providence of God,
their labors, their trials, dangers, and hair-breadth escapes, and the
crowning successes in which all these providences had resulted; and
more especially did they set forth in what a signal manner, during
this journey, the door of Christ’s kingdom had been opened to the
Gentiles, after the rejection of the truth by the unbelieving Jews; and
thus happily ended Paul’s first great apostolic mission.
Bishop Pearson here allots three years for these journeys of the apostles, viz. 45, 46,
and 47, and something more. But Calmet, Tillemont, Dr. Lardner, Bishop Tomline, and Dr.
Hales, allow two years for this purpose, viz. 45 and 46; which period corresponds with our
Bible chronology. (Williams on Pearson.)
The great apostle of the Gentiles now made Antioch his home,
and resided there for many years, during which the church grew
prosperously. But at last some persons came down from Jerusalem,
to observe the progress which the new Gentile converts were
making in the faith; and found, to their great horror, that all were
going on their Christian course, in utter disregard of the ancient
ordinances of the holy Mosaic covenant, neglecting altogether even
that grand seal of salvation, which had been enjoined on Abraham
and all the faithful who should share in the blessings of the promise
made to him; they therefore took these backsliders and loose
converts, to task, for their irregularities in this matter, and said to
them, “Unless you be circumcised ♦according to the Mosaic usage,
you can not be saved.” This denunciation of eternal ruin on the
Gentile non-conformists, of course made a great commotion among
the Antiochians, who had been so hopefully progressing in the pure,
spiritual faith of Christ,――and were not prepared by any of the
instructions which they had received from their apostolic teachers,
for any such stiff subjection to tedious rituals. Nor were Paul and
Barnabas slow in resisting this vile imposition upon those who were
just rejoicing in the glorious light and freedom of the gospel; and they
at once therefore, resolutely opposed the attempts of the bigoted
Judaizers to bring them under the servitude of the yoke which not
even the Jews themselves were able to bear. After much wrangling
on this knotty point, it was determined to make a united reference of
the whole question to the apostles and elders at Jerusalem, and that
Paul and Barnabas should be the messengers of the Antiochian
church, in this consultation. They accordingly set out, escorted