Daftar Isi

DAFTAR ISI
Halaman
Halaman Judul ................................................................................................. Error!
Bookmark not defined.
Lembar Pernyataan .......................................................................................... Error!
Lembar Pengesahan ......................................................................................... Error!
Abstrak ............................................................................................................. Error!
Abstract ............................................................................................................ Error!
Daftar Isi .......................................................................................................... 1
Daftar Tabel ..................................................................................................... Error!
Daftar Gambar ................................................................................................. Error!
BAB I PENDAHULUAN
1.1. Latar Belakang ....................................................................... Error!
1.2. Perumusan Masalah ............................................................... Error!
1.3. Tujuan Penelitian ................................................................... Error!
1.4. Batasan Masalah .................................................................... Error!
1.5. Sistematika Penulisan ............................................................ Error!
BAB II TINJAUAN PUSTAKA

2.1. Teori dan Konsep ................................................................... Error!
2.1.1. Pengertian Analisa ........................................................ Error!
2.1.2. Pembelajaran ................................................................ Error!
2.1.3. Media Pembelajaran ..................................................... Error!
2.1.4. Kualitas Sistem ............................................................. Error!
2.1.5. Kualitas Informasi ........................................................ Error!
2.1.6. Kepuasan Pelanggan ..................................................... Error!
2.1.6.1. Pengertian Kepuasan Pelanggan ...................... Error!
2.1.6.2. Elemen Kepuasan Pelanggan ........................... Error!
2.1.6.3. Faktor yang Mempengaruhi Kepuasan Pelanggan
......................................................................... Error!
2.1.7. Quality Function Deployment (QFD) & Matrik House of
Quality (HoQ) ............................................................... Error!
2.1.7.1. Quality Function Deployment (QFD) .............. Error!
2.1.7.1.1. Pendekatan QFD & Kegunaannya .. Error!
2.1.7.1.2. Manfaat QFD (Quality Function
Deployment) .................................... Error!
2.1.7.1.3. Kelemahan QFD .............................. Error!
2.1.7.2. Matrik House of Quality (HoQ) ...................... Error!
2.2. Jurnal Terkait ......................................................................... Error!
2.3. Kerangka Pikiran ................................................................... Error!
BAB III METODE PENELITIAN

3.1. Desain Penelitian ................................................................... Error!
3.2. Data dan Informasi ................................................................. Error!
3.2.1. Sumber Data, Variabel Penelitian dan Skala
Pengukuran ................................................................... Error!
3.3. Metode Pengumpulan Data .................................................... Error!
3.3.1. Metode Pengumpulan Data .......................................... Error!
3.3.2. Populasi, Sampling, Teknik Sampling ......................... Error!
3.3.2.1. Populasi............................................................ Error!
3.3.2.2. Sampling .......................................................... Error!
3.3.2.3. Teknik Sampling .............................................. Error!
3.4. Metode Pengolahan dan Analisis Data .................................. Error!
3.4.1. Uji Validitas.................................................................. Error!
3.4.2. Uji Reliabilitas .............................................................. Error!
3.4.3. Analisis Customer Requirement ................................... Error!
3.4.4. Analisis Tingkat Kepentingan (TKe) / Importance Rating
...................................................................................... Error!
3.4.5. Analisis Technical Requirements Score ....................... Error!
3.4.6. Analisis Customer Requirements Score ....................... Error!
3.4.7. Pengimplementasian QFD ............................................ Error!
3.5. Langkah-langkah Penelitian................................................... Error!
BAB IV PENGUMPULAN DAN PENGOLAHAN DATA

4.1. Deskripsi Data Penelitian dan Subjek Penelitian ................... Error!
4.2. Hasil Uji Validitas.................................................................. Error!
4.3. Hasil Uji Reliabilitas .............................................................. Error!
4.4. Penentuan Skor Jawaban........................................................ Error!
4.5. Pengimplementasian QFD ..................................................... Error!
4.5.1. Fase Pertama (Mengumpulkan Suara Konsumen (Voice
of Customer) ................................................................. Error!
4.5.1.1. Mengukur Tingkat Kepentingan Atribut (Rating
Scale) ............................................................... Error!
4.5.2. Fase Kedua (Menyusun Rumah Kualitas / House of
Quality) ......................................................................... Error!
4.5.2.1. Voice of Customer / Customer Requirement ... Error!
4.5.2.2. Planning Matrix ............................................... Error!
4.5.2.3. Technical Response ......................................... Error!
4.5.2.4. Hubungan Kebutuhan Konsumen dan
Karakteristik Teknis......................................... Error!
4.5.2.5. Matriks Korelasi .............................................. Error!
BAB V HASIL DAN PEMBAHASAN
BAB VI KESIMPULAN DAN SARAN

5.1. Kesimpulan ............................................................................ Error!
5.2. Saran ...................................................................................... Error!
Daftar Pustaka .................................................................................................. Error!


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DAFTAR ISI

BAB II TINJAUAN PUSTAKA

BAB III METODE PENELITIAN

BAB IV PENGUMPULAN DAN PENGOLAHAN DATA

BAB V HASIL DAN PEMBAHASAN

BAB VI KESIMPULAN DAN SARAN

Daftar Pustaka .................................................................................................. Error!

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