FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
SAMSUNG GALAXY S24 SERIES PRE-ORDER

NO. QUESTION ANSWER

1. When can I start pre- Pre-orders kick off on 18 January 2024, at 10 am and will be open until 6
ordering? February 2024, at 11.59 pm. Secure your order by visiting
https://unifi.com.my/mobile/devices.

2. Where can I find For all the info you need on this Pre-order, visit our official Unifi website at
details about this Pre- https://unifi.com.my/mobile/devices.
order?

3. Who can sign up for This Pre-order is open to:

this Pre-order?
 New customers signing up with our latest plan, starting from the UNI5G
Postpaid 99 plan and above.
 Existing Unifi Mobile customers, who have the option to switch from
their current postpaid plan to the UNI5G Postpaid 99 plan and above.

4. Is the promotion The promotion is for those on the New UNI5G Postpaid 99 plan or any plan
available for all plans? higher.

5. What are the benefits Signing up for this Pre-order comes with great perks! You will enjoy a FREE
if I sign up for this 2X storage upgrade, and if you are among the first 100 pre-order
Pre-order? subscribers, you get an extra treat – twenty four (24) months of Viu
subscription on us.

For more information, check out our official Unifi website at

https://unifi.com.my/mobile/devices

6. How can I enjoy my We will be sending you all the details of your complimentary Viu subscription
complimentary 24- via SMS starting 8th February 2024.
month Viu
subscription?

7. If I have an existing Absolutely! As an existing customer, you can sign up for an eligible plan by
contract with Unifi subscribing with a new mobile number. Each customer (with NRIC or
Mobile, can I opt for passport) is eligible to sign up for up to two (2) device plans.
this Pre-order?

8. Is the device Yes! The device is guaranteed for you once you complete your order and
guaranteed if I place a make a full payment. Your reservation secures your new device.
Pre-order?
NO. QUESTION ANSWER

9. How to Pre-order? Please follow the steps below :

New Customer :

Step 1:
Visit https://unifi.com.my/mobile/devices and select the Pre-Order device

Step 2:
Complete your order by:
 Selecting “New Line”
 Performing EKYC
 Choosing your preferred rate plan
 Making an online payment.

Step 3:
Once you complete your payment, the new smartphone and SIM card will
be delivered to your delivery address

Existing Customer :

Step 1:
Visit https://unifi.com.my/mobile/devices and select the Pre-Order device

Step 2:
Complete your order by :
 Selecting “Upgrade Plan”
 Logging in to Digital ID
 If your existing service number is found in the system:
o Perform EKYC and your service number will be displayed
o Make online payment to secure your order
 If your existing service number is NOT found in the system:
o You may be redirected to Self-Care to change your plan for
Pre Order and select device add-on to complete your order.
o A payment link will be sent to you via SMS and Email.
o Complete your payment to secure your order.
Step 3:
The new smartphone and SIM card will be delivered to your delivery
address.

10. When will I receive the Your order will be shipped from 7th February 2024 onwards. You can
device? expect to receive the device within 7 to 14 working days. If, for any reason,
you do not receive the device within this timeframe, please do not hesitate
to contact us. You can easily lodge a report using our Live Chat at
maya.unifi.com.my or via the Unifi Mobile app.