Blessing Ali

Springburn, Glasgow G21 4TA

+44 (0) 7517381080, E-mail: blessing.muyiwaa@gmail.com

A committed and innovative Business Analyst with 5 years of experience doing meticulous and intensive work
across multiple industries. I possess the ability to analyze and interpret information quickly with critical prob-
lem-solving skills. Proven success in leading research to understand organisational needs and recommending
operational changes to generate measurable improvements. Worked on Waterfall and Agile methodology pro-
jects. Hands-on experience with Client interaction and understanding their business needs. Proactive and well-
structured Individual. Good attention to detail with an analytical mindset.

PROFESSIONAL CAREER
Dakota Consulting Sept 21 till date
Business Analyst
Duties
• Teamwork with internal & external stakeholders, including client teams.
• Worked with the users and stakeholders to gather, analyze and validate requirements.
• Ensured the system design fits the needs of the users. Managed stakeholders from end users, busi-
ness directors, and system developers.
• Facilitated project team workshops using various skills to reach objectives and exceed all expecta-
tions.
• Documented options for business change and the cost-benefit analysis. Prepared the as-is and to-be
process maps.
• Engaged with the senior stakeholders to understand and map out processes using MS Visio and identify
areas where efficiencies and improvements are necessary.
• Working with Product Managers to ensure that product vision is understood and translated into user
stories and acceptance criteria.
• Investigating queries, supporting business and procedures, and understanding the needs of customers
and business areas.
• Engaged with business users to gather software requirements/business rules, and ensure alignment
with development teams.
• Translate stakeholder requirements into different tangible deliverables such as functional specifica-
tions, use cases, user stories, and workflow/process diagrams.
• Evaluate risks related to requirements implementation, testing processes, and project communica-
tions. Completed in-depth analysis of business processes.

Globacom Dec 2018 – Aug 2021

Business Analyst
Duties
• Documented process flows and implemented requirements for functional improvements. Conducted
training classes, held personal meetings and led special workshops to improve employee perfor-
mance.
• Reviewed files, records and historical data to obtain required business information for development
requests. Conducted interviews with key business users to collect information on processes and user
requirements.
• Liaised with stakeholders to verify technology alignment, recommending solutions against project
specifications. Requirement elicitation and creating requirement documentation - understanding doc-
uments, product backlog, and user stories.
• Client interaction, understanding business problems, and proposing solutions. Conducted and coordi-
nated requirement workshops with stakeholders. Experience in analyzing and modelling require-
ments based on client interactions.
• Perform Test Case Review and UAT Testing. Maintaining CR logs by taking change requests. Ex-
perience working in a project environment with waterfall methodology.
2|Page

Globacom Jan 2018 – Dec 2018

Junior Business Analyst
Duties
• Worked with client requirements to specify business plans and goals.
• Created test scripts under the guidance of a senior business analyst.
• Interviewed across departments to understand the needs of individual team members.
• Captured business and user requirements through listening, questioning and workshop techniques.
• Consulted with senior stakeholders to identify, define and document business needs, objectives, current
operational procedures, problems, input, and output of requirements.

Globacom Jan 2014 – Dec 2017

Customer Service Team Leader
Duties
• Assisting with the performance management of the Customer Service team (internal and external).
• Assigns and monitors work and reviews progress of work with employees, management and trainers.
• Team Leads will perform most of their function taking escalated calls from their workstation and addi-
tional work-related functions.
• Coordinating with Work Force Management to distribute work effectively and efficiently.
• Assigns and monitors work and reviews progress of work with employees, management and trainer.
• Supervises a team of employees, providing guidance and development through coaching and formal per-
formance reviews.

QUALIFICATIONS AND ASSOCIATIONS

BSc Economics; 2010
MSc: Human Resource Management, University of the West of Scotland; 2022
Scrum Product Owner | International SCRUM Institute

• SAFe Scrum Master
• SCALED AGILE
▪ GAP Analysis
▪ MoSCoW Prioritisation
Strategies
▪ Change Management
▪ Strategic Thinking/Planning
▪ Risk assessments
CERTIFICATIONS
SKILLS
▪ Communication Skills
▪ Stakeholder Management
▪ Collaboration
▪ Data Modelling
▪ Agile Methodologies
▪ Business Case Development
▪ Team Management
▪ Requirement Gathering
▪ Leadership Skills
▪ Process Improvement
▪ User Journey

TECHNICAL SKILLS
MS Office (Excel, Word, PowerPoint, SharePoint, Visio, Teams), JIRA/Confluence, SQL, DevOps, Draw
I.O, Snagit