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Managing Human Resources Canadian 7Th Edition Belcourt Solutions Manual Full Chapter PDF
Managing Human Resources Canadian 7Th Edition Belcourt Solutions Manual Full Chapter PDF
Learning objectives
• Discuss the strategic approach to training and development.
• Describe the components of training needs assessment.
• Identify the principles of learning and describe how they facilitate training.
• Identify the types of training methods used for managers and nonmanagers.
• Discuss the advantages and disadvantages of various evaluation criteria.
• Describe additional training programs.
Getting started
• Use an inductive approach to this class by presenting the case study written by Brown and
colleagues (2003) called “What went wrong at the university hospital?” See the full
citation below in Recommended Reading. Use it as a basis of discussion to identify the
pitfalls of training. Refer back to the case throughout the lecture to illustrate key points.
• Ask students to volunteer their experiences where they had minimal or no on-the-job
training. How did they feel? Was their safety compromised? If students could create an
ideal training event, what would it look like? Emphasize the importance of having a
comprehensive approach to training.
• Connectivity Activity: Ask students to examine the course handbook for class. Ask
them to identify the instructional objectives that you have laid out for them. Are they
‘performance-centred’?
• Think-Pair-Share: Ask students to pair up to consider this course and its learning
objectives. Ask them to develop four learning objectives that are performance-centred.
Ask students to present to the class, or have students choose their favourite one, and
write it on the chalkboard. Take it up and congratulate students for being creative.
Key Terms
• Just-in-time training is training delivered to trainees when and where they need it to do
their jobs, usually via computer or the Internet.
• Learning Management Systems (LMSs) are online systems that provide a variety of
assessment, communication, teaching, and learning opportunities.
• Think-Pair-Share: Use Discussion Question 3 on page 271 as a basis for this think-
pair-share: Indicate what training methods you would use for each of the following
jobs. Explain your choices. a. File clerk b. Computer operator c. Automobile service
station attendant d. Pizza maker e. Nurse’s aide. See sample solutions below in
Answers to End-of-Chapter Discussion Questions.
• Debate: Use Discussion Question 4 on page 271 as the basis for an in-class debate:
Compare computer-based instruction and e-learning to the lecture method with
regard to the way the two methods involve the different psychological principles of
learning. Ask half of the students to be ‘pro computer-based instruction’ and the other
half to be ‘pro lecture-based instruction.’ See sample solutions below in Answers to
End-of-Chapter Discussion Questions.
Criterion 1: Reactions
Participant reactions may give a quick indication of trouble spots and also provide an idea of
participants’ attitudes regarding the value of the training. However, too many conclusions
are drawn from such ratings.
Criterion 2: Learning
Beyond trainee reactions, it is good to determine if employees actually learned what the
training was designed to teach. Test knowledge and skills before and after training.
Criterion 3: Behaviour
Much of what is learned in training never gets used on the job. Transfer of training is the
effective application of principles learned to what is required on the job. Refer to Blume,
Ford, Baldwin, and Huang’s (2010) recent meta-analysis on transfer of training. See the full
citation below in Recommended Reading. To maximize transfer, there are several helpful
approaches:
• Feature identical elements
• Focus on general principles
• Establish a climate for transfer
• Give employees transfer strategies
Benchmarking is the process of measuring one’s own services and practices against the
recognized leaders in order to identify areas for improvement. See Highlights in HRM 7.5:
Benchmarking HR Training on page 264 for different measures of the effectiveness of
training, and how to calculate the results.
FINISHING CLASS
• Review the learning objectives.
• Create a multiple-choice style quiz based on the lecture material to check learning. Use
clickers if they are available.
• Provide students with a ‘one-minute’ paper and ask them to respond to the following
questions: (1) What is the most important thing I learned today? (2) What question do I
have that is left unanswered? Collect the one-minute papers and take up any unresolved
issues in the following class.
• Ask students a question, such as: How easy is it to learn a new way of training? For
example, when Baby Boomers had to learn how to use computers, many of them
struggled initially. What can the Gen-Yers foresee might be their struggles in the
workplace related to training? or: Training is a lifelong journey that demonstrates an
individual’s ability and desire to change. Can you be trained if you don’t want to change
your job? Use this as a basis for discussion on the online discussion board for your class.
• Thank students for volunteering their ideas and experiences. Reinforce that class
discussions advance their thinking about all topics. Remind students that they will not be
able to work without making contributions to discussions.
Recommended Reading
• Blume, B., Ford, J.K., Baldwin, T., & Huang, J. (2010). Transfer of training: A meta-
analytic review. Journal of Management, 36(4), 1065–1105.
• Brown, T.C., Li, S.X., Sargent, L.D., & Tasa, K. (2003). What went wrong at the
university hospital? An exercise in assessing training effectiveness. Journal of
Management Education, 27(4), 485–496.
• Giacalone, R.A., Jurkiewicz, C.L., & Knouse, S.B. (2003). A capstone project in business
ethics: Building an ethics training program. Journal of Management Education, 27(5),
590–607.
• Locke, E.A., & Latham, G.P. (2002). Building a practically useful theory of goal setting
and task performance: A 35-year odyssey. American Psychologist, 57(9), 705–717.
2. Think about the best teacher whom you have ever experienced, and the worst teacher. Go
to the list of characteristics of effective instructors on page 248 and assess each teacher
against this list. Students should discuss the characteristics of effective instructors in their
groups of three to four, and compare these characteristics to their best and worst teacher.
3. Indicate what training methods you would use for each of the following jobs. Explain
your choices. a. File clerk b. Computer operator c. Automobile service station attendant
d. Pizza maker e. Nurse’s aide. a. File clerk: classroom, on the job, programmed
instruction; b. Computer operator: vestibule, on the job; c. Automobile service station
attendant: on the job, classroom; d. Pizza maker: on the job; e. Nurse’s aide: classroom,
on the job.
4. Compare computer-based instruction and e-learning to the lecture method with regard to
the way the two methods involve the different psychological principles of learning.
Computer-based instruction and e-learning and the lecture method have certain elements
in common. They have meaningful organization of materials, and they lack the conditions
most favourable for transfer of training. Computer-based instruction and e-learning
require the active participation of the learner and provide reinforcement, practice, and
repetition of responses, whereas the lecture method does not provide any of these.
5. Suppose that you are the manager of an accounts receivable unit in a large company. You
are switching to a new system of billing and record keeping and need to train your 3
supervisors and 28 employees in the new procedures. What training method(s) would you
use? Why? Students will have different opinions about the best methods to use. One
6. Think of all the training methods that you have experienced. Prepare a grid, with the
methods on one column and the four levels of evaluation on another. Rate each method as
to its effectiveness in your reaction, learning, behaviour, and results, citing specific
examples where possible. Students will have various responses to this question, given
their experiences in being trained.
7. Team up with a classmate and design an orientation program for a new student to your
school. Ensure that students incorporate information from Highlights in HRM 7.7:
Checklist for Orienting New Employees in their orientation program.
2. The hospitality sector has high turnover rates among employees. Why does the Chateau
Whistler invest so much time money, and energy into its orientation program? Though the
hospitality sector has high turnover, the upscale hotels and resorts have no choice but to
train their employees very well. Customers at upscale resorts expect high service levels,
in part because they pay so much for the services, and the only way to get this is to invest
in training.
3. Describe the activities in the orientation and training programs that would ensure a high
degree of transfer of training to the job. High degrees of transfer of training to the job
result with methods that are more hands-on and participative.
4. How would you measure the success of this program? What results criteria would you try
to measure? Success of this program would best be measured with customer responses.
2. Why would managers resist or support this approach? Managers may resist this approach
because it requires a considerable investment of their time and effort to evaluate each
employee’s performance against the competency expectations, to follow up with the
proper planning for training or development, and to ensure that any training is
subsequently applied on the job. Managers may support this approach because it provides
them with a framework for conducting a performance conversation. Performance
conversations are typically disliked and therefore avoided by managers. This is often a
consequence of a lack of training and confidence in carrying them out. So they may relish
this opportunity as it provides them with clear guidance on how to speak to employees
about performance issues, and to discuss their performance in line with the organization’s
objectives. It also makes it less ‘personal’, which may bring the relationship between the
manager and employee closer. The anchors on the form will also provide management
with a vocabulary to use when coaching employees to higher levels of performance.
3. Describe methods that you would use to evaluate the effectiveness of this approach by
levels of learning, behaviour, and results. Level 2 (Learning) can be measured by simple
pre- and post-tests, or can be measured by having the trainer ensure that each trainee
displays their newly learned knowledge and skills to the trainer’s satisfaction prior to the
trainee being left alone at, or being sent back to, the job site. Control groups may be used
as well to ensure that the learning did not take place due to some reason other than the
training, but this method tends to be unwieldy in most settings. Level 3 (Behaviour) can
be measured either by direct observation of the trainee back on the job, or through
indirect monitoring, such as reviewing reject reports, customer complaints reports, or
other volume-type records. Level 4 (Results) can be measured through periodic
organizational reports, such as quarterly results or annual profit-loss statements.
(However, without control groups, it is more difficult to ascribe longer-term
organizational results directly to training, as other external or internal environmental
factors may have contributed or detracted from overall organization performance.)
Welcome letter with company No mention of this; but 1.5-day orientation that likely
background includes this information and e-learning with company’s
strategy
Map of facility, including parking Not mentioned
information
IDs, keys, and parking decals Not mentioned
Current organization chart On e-learning module
Telephone numbers, email addresses, and New hire portal includes information relevant to the
locations of key personnel position
Copy of employee’s specific job goals E-learning module that outlines an employee
and descriptions developmental plan
List of unique terms in the industry, E-learning module that outlines how the company makes
company, and job money and growth strategy likely includes this
information
Training class schedules Not mentioned, but likely in one of the online modules
Safety and emergency procedures Perhaps in Capital Power 102 e-learning module
Copy of policy handbook, including Not explicitly mentioned, but may be in new hire portal
office hours, and telephone and email
rules
List of employee benefits, including Not explicitly mentioned, but may be in new hire portal
insurance plans
Holiday schedule Not explicitly mentioned, but may be in new hire portal
Ensure that employee has completed Not explicitly mentioned
required paperwork, including benefit
enrolment forms
Revisit performance standards Not mentioned
Schedule first performance appraisal Must create developmental plan with manager, but no
meeting information on follow-up
2. Capital Power has evaluated its program. Using the four levels of evaluation, determine
which levels were used. Prepare an evaluation program that will assess the goals of the
program and the goals of onboarding outlined by Saks and Gruman. Reactions: There is
no information on the reaction of trainees to the orientation itself. Learning: Employees
have learned about the culture, given that they are aligned with it, and the case suggests
that there has been a 30 percent increase in organizational knowledge. Behaviour: The
case suggests that employees are more engaged as a result of the training. Results: The
case suggests that there is a decrease in turnover; however, further examination of
statistics is necessary to validate this claim. The study by Saks and Gruman highlights the
importance of fit with the job and organization, as well as the potential for employees to
establish a social network. Capital Power does not assess fit, nor does it discuss the
establishment of social networks for employees. A 1.5-day orientation would lead one to
believe that social networks, at least among new hires, are being developed during
orientation. That said, much of the training is done online, so fewer social networks are
developed using this method.