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MGMT 8Th Edition Williams Test Bank Full Chapter PDF
MGMT 8Th Edition Williams Test Bank Full Chapter PDF
2 Companies are making greater use of teams because teams have been
shown to increase (1) customer satisfaction, (2) product and service quality,
(3) speed and efficiency in product development, and (4) employee job
satisfaction.
True
False
True
False
True
False
True
False
6 The three significant disadvantages that teams and teamwork are prone to
are initially high turnover, social loafing, and legal risk.
True
False
8 Social loafing occurs when workers withhold their efforts and fail to perform
their share of the work.
True
False
9 Teams are typically required when tasks are complex, require multiple
perspectives, or require repeated interaction with others to complete.
True
False
10 Autonomy is the degree to which workers have the discretion, freedom, and
independence to decide how and when to accomplish their jobs.
True
False
11 The autonomy continuum shows how five kinds of teams differ in terms of
autonomy. The correct sequence from low team autonomy to high team
autonomy is (1) traditional work groups, (2) employee involvement groups,
(3) semiautonomous work groups, (4) selfdesigning teams, and (5) self
managing teams.
True
False
15 Virtual teams are often, but not necessarily, temporary teams that are set up
to accomplish a specific task.
True
False
True
False
True
False
True
False
True
False
22 s teams develop and grow, they pass through three stages of development.
A
These three stages are (1) perceived team, (2) felt team, and (3) manifest
team.
True
False
True
False
24 Since teams that get stuck in the storming stage will be strained but
productive, it is important for team leaders to focus the team on balancing
cognitive and affective conflict.
True
False
25 Once teams have made it to the performing stage, they no longer need fear
a decline in performance.
True
False
True
False
True
False
33 A local hospital ran into a funding problem when it tried to build a new
stateoftheart pediatric unit. The hospital management asked a group of
physicians, hospital volunteers, and administrative staff to develop and
implement a plan to raise the necessary money. This group of people with
complementary skills formed a(n) _____.
functional department
autonomous unit
work team
crowd
skilled group
34 The employees at Run Shoes Inc. work in groups that work together by
collaborating their skills and cooperating with each other. Thus, they
develop and deliver their products while being accountable for them. From
the information given in this scenario, we can infer that Run Shoes Inc. uses
_____.
utonomous units
a
ad hoc committees
work teams
franchisees
impromptu groups
36 A research organization has project teams that perform field research for its
clients. Each member of these project teams is trained to conduct
observational research, interview clients, and understand the marketing
impact of what they learn. Thus, the team is able to work normally even
when one of its members is absent. The organization uses _____ to make its
project teams more efficient.
synergistic goals
stretch goals
crosstraining
vestibule training
onthejob training
38 Evie's Diner, a restaurant, has different cooks for vegetarian and non
vegetarian dishes. But all the cooks are trained to cook both kinds of food.
This is an example of _____.
crosstraining
task appraisal
job enlargement
overlapping training
extended training
39 An advantage of _____ is that it broadens workers' skills and increases their
capabilities while also making their work more varied and interesting.
crosstraining
job enlargement
job specialization
niche jobs
onthejob training
40 _____ is one of the disadvantages associated with the use of work teams.
Storming behavior
Social loafing
Specializing
Outsourcing
Stonewalling
tonewalling
S
Social loafing
Norming
Storming
Bystander apathy
47 A manager who wants to give his team the highest amount of autonomy
should select _____.
selfmanaging teams
selfdesigning teams
semiautonomous work groups
employee involvement teams
reciprocal work teams
48 In the autonomy continuum, the correct sequence, from low team autonomy
to high team autonomy, is:
execute a task.
give advice and make suggestions.
make decisions and solve problems.
manage and control all major production tasks.
receive and process organizational information.
Selfdesigning teams
Employee involvement teams
Semiautonomous work groups
Selfmanaging teams
Autonomous work groups
53 A(n) _____ is defined as a group that has the authority to make decisions
and solve problems related to the major tasks of producing a product or
service.
employee involvement team
traditional work group
selfdesigning team
semiautonomous work group
conventional work team
56 Which of the following types of teams has the authority to change their
composition as well as all of their tasks and work methods?
Selfdesigning teams
Employee involvement groups
Selfmanaging teams
Semiautonomous work groups
Traditional work groups
57 Raul, the CEO of Color Paints Inc. noticed that their plant loses
considerable time daily because the assembly line has to be cleaned
whenever the production schedule called for a different color to be
produced. He, thus, established a team which was composed of employees
from several different departments in order to solve this problem in a
creative manner. This team came up with a solution that resulted in a
significant increase in plant availability and an innovative alternative which
successfully decreased plant downtime. This team exemplifies a(n) _____.
traditional work group
normative team
virtual team
crossfunctional team
conventional skilled team
Crossfunctional team
Project team
Selfdesigning team
Selfmanaging team
Virtual team
69 Lisa recently joined a famous multinational company. During her first few
days, she went to work wearing casual clothing. However, she gradually
came to know that this was not the expected dress code as everyone in the
office dressed in formal attire. This was not specifically told to her, nor was
it officially established as she later found out. The formal dress code is an
example of a(n) _____.
guideline
norm
behavioral policy
ethical policy
operational guide
as teams grow
in crossfunctional teams of any size
in virtual teams because of the nature of the
communication medium
as teams decrease in size
in project teams because they are temporary
72 _____ refers to the emotional reactions that can occur when disagreements
become personal rather than professional.
High cohesiveness
Cognitive conflict
Affective conflict
Normative conflict
Behavioral conflict
Cognitive conflict
Horizontal conflict
Behavioral conflict
Vertical conflict
Affective conflict
81 Which of the following typically happens during the storming stage of team
development?
storming
norming
forming
conforming
informing
84 Which of the following is one of the stages that teams pass through as they
develop and grow rather than decline?
Denorming
Destorming
Deforming
Performing
Reforming
85 A team finally matures into a fully functioning team at the _____ stage of
development.
norming
denorming
performing
conforming
destorming
storming
deforming
destorming
denorming
reforming
87 PRO Pharma Corp. went bankrupt in the year 2009. In 2014, the CEO of
PRO Laboratories established a project team and wanted it to help the
company to become "the most valuable pharmaceutical company." In this
scenario, the project team is given a(n) _____.
temporal mission
myopic mission
proximity goal
optionsbased objective
stretch goal
Structural accommodation
Bureaucratic immunity
Minority domination
Selfdesigning
Administrative reciprocity
90 The achievement of stretch goals is made easier when the team members
have _____.
dominant minority
bureaucratic immunity
strategic diversity
vast scope
limited cohesiveness
91 _____ means that teams no longer have to go through the frustratingly slow
process of multilevel reviews and signoffs to get management approval
before making changes.
Administrative reciprocity
Structural accommodation
Minority domination
Virtual accommodation
Bureaucratic immunity
100 _____ range from vacations to Tshirts, plaques, and coffee mugs and are
especially effective when coupled with management recognition, such as
awards, certificates, and praise.
Hourly wages
Gainsharing
Piecework pay
Retained earnings
Nonfinancial rewards
103 What are work teams? Briefly comment on why work teams have become
increasingly popular in business since the mid to late1980s.
Answer:
Answer:
105 What are the four guidelines managers use to determine the use of teams?
Answer:
106 List the five types of teams on the team autonomy continuum. What is each
team's highest level of responsibility (i.e., the highest level of task that they
have independent control over)?
Answer:
107 Identify the three special kinds of teams that can't be easily categorized in
terms of autonomy. For each of these teams, identify the probability that it
would be formed on a temporary or permanent basis.
Answer:
These special kinds of teams are crossfunctional teams, virtual teams, and
project teams. Crossfunctional teams are intentionally composed of
employees from different functional areas of the organization. Cross
functional teams can be used almost anywhere in an organization and are
often used in conjunction with matrix and product organizational structures.
They can also be used with either parttime or temporary team assignments
or with fulltime, longterm projects. Virtual teams are groups of
geographically and/or organizationally dispersed coworkers who use a
combination of telecommunications and information technologies to
accomplish an organizational task. Virtual teams can be employee
involvement teams, selfmanaging teams, or nearly any kind of team
discussed in this chapter. Virtual teams are often (but not necessarily)
temporary teams set up to accomplish a specific task. Project teams are
created to complete specific, onetime projects or tasks (such as developing
new products or improving existing products) within a limited time. When
projects are finished, project team members either move on to the next
project or return to their functional units.
108 What are project teams? List the advantages associated with their usage.
Answer:
Answer:
Answer:
111 List the stages that teams pass through as they develop and grow. Also list
the stages of decline that may occur if teams are not managed properly
once they achieve peak performance.
Answer:
As teams develop and grow, they pass through four stages of development:
forming, storming, norming, and performing. The performing stage typically
represents peak performance for the team. However, after a period of time,
if not managed well, performance may decline as teams progress through
the stages of denorming, de storming, and deforming. If teams are
actively managed, decline is not inevitable. However, managers need to
recognize that the forces at work in the denorming, de storming, and de
forming stages represent a powerful, disruptive, and real threat to teams
that have finally made it to the performing stage.
112 What are stretch goals? What four things must occur for stretch goals to
motivate teams effectively?
Answer:
Stretch goals are extremely ambitious goals that workers don't know how
to reach. They can be used to motivate teams as long as those teams have
(1) autonomy, (2) control over resources, (3) structural accommodation
(the ability to change organizational structures, policies, and practices),
and (4) bureaucratic immunity (the ability to make changes without first
getting approval from managers or other parts of an organization).
113 List and briefly describe the three methods of compensating employees for
team participation and accomplishments.
Answer:
114 Briefly identify the advantages and disadvantages of using teams. Describe
a situation in which you or someone you know worked in a team setting. Be
sure to specify which of the general advantages and/or disadvantages of
using teams were manifest in that situation.
Answer:
There are four advantages to using teams: (1) Teams have been shown to
increase customer satisfaction through the use of specific customer
service teams as well as problemsolving teams. (2) Teams have been
shown to increase product and service quality by allowing teams to take
direct responsibility for their output. (3) Teams have been shown to
increase employee job satisfaction through cross training, providing unique
leadership responsibilities. (4) Teams have been shown to improve group
decision makingbecause different team members will inevitably have
different perspectives on an issue. Teams can generate more alternatives,
and they can pool their collective knowledge and skills, yielding better
decisions.
(Student examples will often revolve around class assignments that were
completed in small groups. As such, desired advantages would include
increased product quality and problem solving with the possibility of
increased student satisfactionif the experience is a good one. However,
given the widely differing levels of student motivation and interpersonal
skills in any given classroom, many students will report bad experiences.
Better answers will clearly provide enough background information on the
situation, behaviors, and outputs involved to assess the degree of
appropriateness of the examples cited.)
115 Identify the key dimension on which teams differ. Define and describe the
continuum of teams used by companies along this dimension. If a manager
had a high need for personal power and control, explain which of these
types of teams he or she would probably be most happy working with in a
managerial capacity. Also explain how he or she might react to a proposal
to introduce teams into his or her work unit.
Answer:
If a manager had a high need for personal power and control, it is likely
that he or she would prefer to make decisions unilaterally rather than
delegate such authority to a team. Thus, it is most likely that such a
manager would prefer to work with either traditional work groups or
employee involvement groups since all information and all problemsolving
and decisionmaking authority remains in his or her hands with both of these
types of teams (i.e., the manager retains power and control). Such a
manager is likely to resist the introduction of any of the other three types of
teams to his or her work unit since each of them possesses significant
decisionmaking authority, which directly reduces the power and control of
their manager.
116 What are virtual teams? Discuss the advantages of using virtual teams.
Answer:
The principal advantage of virtual teams is that they are very flexible.
Employees can work with each other regardless of physical location, time
zone, or organizational affiliation. Thus, they are likely to become much
more prevalent in global organizations in order to overcome these barriers.
Because the team members don't meet in a physical location, one of the
unique qualities of virtual teams is that it is much easier to include other key
stakeholders such as suppliers and customers. This. can be a particularly
strong advantage to a global organization, which potentially faces
considerably greater diversity in both suppliers and customers. Plus, virtual
teams have certain efficiency advantages over traditional team structures.
Because the teammates do not meet face to face, the time commitment
involved in participating in a virtual team is typically not as great as that for
a traditional team. Moreover, employees can fulfill the responsibilities of
team membership from the comfort of their own offices, without the travel
time or downtime typically required by "real" facetoface meetings. This
final advantage is a crucial factor for global organizations, where
considerable travel time for facetoface meetings is a very real and
significant organizational cost.
117 What are norms? What is cohesiveness? Why is team size an important
consideration? How should a manager cope with team conflict? Specify
how each of these four characteristics of teams are related to team
performance.
Answer:
Conflict and disagreement are inevitable in most teams. The key to dealing
with team conflict is to maximize cognitive conflict, which focuses on
problemrelated differences of opinion and is strongly associated with
improvements in team performance, and minimize affective conflict, the
emotional reactions that occur when disagreements become personal rather
than professional. Affective conflict is strongly associated with decreases in
team performance because it prevents teams from engaging in the kinds of
activities that are critical to team effectiveness.
118 escribe the four factors that companies can manage to make teams more
D
effective. Specify which of these four factors you feel is of greatest
importance in enhancing team performance. Explain the reason for your
choice.
Answer:
Companies can make teams more effective by (1) setting team goals and
priorities as well as managing how work team members are (2) selected,
(3) trained, and (4) compensated. Team goals clarify team priorities by
providing a clear focus and purpose. Since specific and challenging team
goals regulate how hard team members work, they also reduce the
incidence of social loafing. Team goals lead to much higher team
performance 93 percent of the time. Extremely difficult stretch goals can be
used to motivate teams as long as those teams have autonomy, control over
resources, structural accommodation (the ability to change organizational
structures, policies, and practices), and bureaucratic immunity (the ability to
make changes without first getting approval from managers or other parts of
an organization).
(Many students will select team goals as the single most important factor in
enhancing team performance. The research indicating that they lead to
much higher
Title: Saksanmaa
Talvinen tarina
Language: Finnish
Talvinen tarina
Kirj.
HEINRICH HEINE
Suomentanut
O. Manninen
SAKSANMAA
Talvinen tarina
Alkusana.
Heinrich Heine.
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