MARKET
Dulsco touched the 80 year milestone in 2015.
As a home grown UAE company, Dulsco is even
prouder to have achieved this feat. Since 1935,
Dulsco has witnessed and participated in one of
the Middle East’s most interesting growth stories:
the UAE’s spectacular evolution into a modern
developed nation.
Dulsco has worked at the very heart of this
evolution. It has achieved this by being a leading
provider of human resource solutions and waste
management solutions in Dubai, Abu Dhabi, Al Ain,
Sharjah, Ajman, Ras Al Khaimah, Fujairah and Doha.
Dulsco also provides medical services through
Dulsco Medical Clinic, and events and sports
facilities through Dulsco Events Arena.
The company employs over 12,000 people
in both countries, and its vision is to be the
leading regional provider of quality services
by strengthening relationships between clients,
vendors and employees.
The UAE is at an interesting juncture and is set
to take the next economic leap forward in the
coming years. Dulsco is excited to be part of this
next growth phase of the region and strives to
further contribute to its economic growth and
sustainability.
ACHIEVEMENTS
Recognition for Dulsco has come in the form of
numerous certifications and honours
l Ranked among the “Great Places to Work” in
the UAE in 2011, 2012, 2013 and 2016 by the
Great Place to Work Institute.
l Recognised as a Superbrand in 2015 and 2016.
l Awarded Dubai Chamber CSR Label 2015.
l ISO 9001, ISO 14001 and OHSAS 18001
certifications.
l Named “Best Facility in HSE by Design” at Dubai
Airports Annual HSE Excellence Awards, 2014.
l Won the EPPCO International “Zero Injury
Award” for two million man-hours with zero lost
time incidents for tank cleaning projects.
l Awarded by ENOC in the silver category for
providing excellent and valuable support and
services.
l Won the “Frost & Sullivan Excellence Award” for
Customer Value Enhancement in 2011 for Waste
Management Services.
l Named “Best Company Accommodation in
the Large Category” in 2009 and 2010 (Dubai
Municipality’s most prestigious award).
l Won the “UAE Customer Service STAR Award”
for the Best Employee Engagement programme.
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HISTORY
The Dulsco eighty-
year old story has
many chapters and its
origins go back to 1935.
Dulsco was set up in
1935 as a stevedoring
company. During its
initial years of operation,
the company used to
provide stevedoring
services to ships at the
anchorage and barges.
The stevedoring service Dulsco launched then is various Human Resources related services
still one of many services it continues to provide including Manpower Services, HR Outsourcing,
to this day. In fact, Dulsco is the oldest stevedoring ontract Staffing and ecruitment Services.
company in the region. In the 1950s, Shaikh Saeed ulsco’s pool of wor force includes an array
Al Maktoum gave Dulsco exclusive rights to of categories like general helpers, semi-skilled
provide stevedoring services at the Dubai Port. workers, drivers, welders, receptionists, data entry
The company expanded into manpower supply operators safety officers cashiers merchandisers
after the formation of the UAE. By the 1970s, and among others.
with the opening of Port Rashid in Dubai, Dulsco ulsco’s aste anagement Solutions is
grew into a full- edged stevedoring company that strongly committed to protecting the environment
ably served the port and other companies. and improving the communities in which we work
The company started providing various and live. The specialised services include Waste
categories of manpower services through the Management Services, Recycling Services, Waste
eighties. Soon, Dulsco had matured into one of Handling Products, Onshore and Offshore Tank
the UAE’s most significant providers of human Cleaning Services, Facilities Management Support
resource solutions. In the nineties, Dulsco started Services, Community Cleaning and Allied Services
waste management services, thus expanding like Fabrication and Auto Repair Services.
its services portfolio. In 2005, Dulsco became Many leading organisations across government,
a limited liability company and expanded its hospitality, community living, malls, retail, education
geographic presence to include all the Emirates and other sectors have chosen Dulsco to help
and neighbouring Gulf countries, launching them in their sustainability journey.
operations in Qatar by 2007 as a JV between
Dulsco LLC and Mars Trading & Contracting.
PRODUCT
Today Dulsco is the pre-eminent provider of
Human Resource and Waste Management
Solutions in the region. Dulsco has developed a
reputation of being both a capable and an ethical
player in the marketplace.
Dulsco HR Solutions offers end-to-end HR
solutions to meet the needs of clients in all
industry segments, whether they are multinational
or local companies. Dulsco HR Solutions provides
Apart from the above core businesses, Dulsco also
provides other services:
l Dulsco Medical Services provides compre-
hensive medical care to Dulsco employees and
employees of other private companies. The clinics
are located at Al Quoz and Dubai Industrial City.
l Many Government organisations, companies
and individuals en oy using ulsco’s Events Arena
indoor and outdoor sports and entertainment
facility for a variety of events.
l Dulsco offers a wide range of shipping agency
and supply boat services at the Port of Fujairah
and horfa an ort through its eet that includes
Dulsco I and Dulsco II.
RECENT DEVELOPMENTS
Dulsco has adapted with changing times and
now looks upon the next decade with great
enthusiasm. On the one hand, the expanding
footprint of the retail, manufacturing, events, and
aviation industries will continue to drive demand
for ulsco’s services. n the other hand landmar
events like Expo 2020 and the FIFA World Cup
will bring more exciting opportunities for Dulsco
to e its muscles and reach even greater heights.
ulsco’s wor encompasses two ey pillars
human resource solutions and waste management
solutions. In both these areas, the company has
made significant strides thus enabling it to sustain
a dominant market share.
patronage of UAE Ministry of Environment and
Water that attracted participation from more than
200 students across 22 schools.
l Motivational Address by Brian Tracy: Dulsco
invited Brian Tracy one of the world’s leading
success experts and motivational speakers to
address an exclusive gathering of key stakeholders,
clients and employees on the topic, “Leadership
Excellence to Sustain your Growth”. During this
event ten of ulsco’s longest serving employees
were honoured, some of whom have been with
the company for almost 40 years.
l Painting and Drawing Competition: Painting
and Drawing Competition was conducted for
employees to unearth the hidden artistic talent.
BRAND VALUES
Dulsco has always believed and invested in a set of
values – Respect, Integrity, Contribution to Society
and Environmental Awareness. Together, the key
words in these four values form the acronym
“RISE” the principal idea that the company uses to
inform inspire and in uence its people clients and Sensitive policies like these have ensured that the
partners. longest serving employees in Dulsco have been
Responsibility towards employees, clients and with the company for more than 40 years.
community ran high in ulsco’s priorities. The Abdul Aziz Mohammed Khan Abdulla,
fundamental philosophy of ulsco’s wor place Chairman of Dulsco, said “We are delighted to
policies, practices and initiatives is to make things attain the 80th year milestone. The past years
happen by enabling the employees to develop, and have been great, but we surely will not pause
thereby drive organization growth. here. There are miles to go ahead. One thing
that is certain, whatever we do in the future our
commitment to our employees, clients, society and
values will remain firm .

www.dulsco.com

80th Year Celebrations Engaged Workforce

To celebrate the important 80th year milestone,
Dulsco had a host of activities lined up to engage
all its key stakeholders, clients and employees.
l Adopt a School in Nepal: Dulsco adopted a
school in Narayanpur, Nepal, to provide access to
quality education to children and adults. This was
done in association with Dubai Cares.
l Dulsco Innovation Day: Dulsco worked
closely with INJAZ UAE, a member of Junior
Achievement Worldwide (JAW), to mentor 63
students from Al Dar University at the innovation
day camp, aimed at developing key entrepreneurial
skills and innovative business solutions.
l Dulsco @ 80 Formation: A large human
formation of the “Dulsco @ 80” logo was created
by Dulsco employees including management,
staff and their families. “@ 80” was created using
recyclable material such as cans and bottles. The
formation represented the two main businesses of
Dulsco - HR Solutions and Waste Management.
l Inter School Environment Quiz: Dulsco organised
an Inter School Environment Quiz under the
ulsco conducted a confidential Employee
Engagement Survey in association with HayGroup,
in . The result showed that ulsco’s
Engagement and Enablement Index is higher
than the external benchmarks of HayGroup,
a testament to an engaged and motivated
workforce. This directly translates into high levels
of customer satisfaction.
One of our unique HR practices is the “My
Dulsco Forum”, a cross functional team with
representatives from various departments, formed
to foster continued employee engagement in
the company. Some of the initiatives launched
include: Ideas Dulsco – encouraging business
ideas from employees; Fun @Work wherein
important days like National Day, Breast Cancer
Awareness Day, etc. are celebrated; Exchange
House at accommodations to provide easy
access to employees for remittance services;
Innovative Than ou agnets’ and otivational
ays’ to appreciate and motivate employees
and acknowledge their contribution; Coffee with
Chairman & Managing Director for the Best
Employee Awardees; Extended Maternity Leave;
and Paternity Leave among others. In alignment to
this, employees are encouraged to volunteer their
time and skills to support social causes.
Dulsco believes sport is a great way to connect
people. The company organises and hosts more
than 150 sporting events every year for its
employees, clients and partners. Dulsco is the only
company where the labour accommodation, called
“Dulsco Village”, has a football pitch, cricket nets,
basketball courts, volley ball courts, a gym with a
trainer, and comprehensive medical services, all to
ensure the health and well-being of its people.
THINGS YOU DIDN’T KNOW ABOUT
DULSCO
l Ports across the UAE and Qatar have
trusted Dulsco as their preferred HR
solutions partner.
l It is the only company that provides HR
solutions to four of the leading airports in the
UAE and Qatar.
l It is the only company that provides
waste management services to five of the
international airports in UAE.
l One of the few companies running its
own Materials Recovery Facility to ensure
ma imum waste diversion from landfills.
l Dulsco is the only service provider to
work with over 75% of the hospitality and
manufacturing industry in Ras Al Khaimah.
l Received recognition from Tadweer CWM
for creating one of the most ecofriendly
stand at EcoWaste 2016. Flooring made from
plastic bottles, seats made from tyres and
tables made from newspapers attracted the
attention of the exhibition visitors.
l Instrumental in steering thought leadership
discussion forums on relevant topics such as
employee engagement, safety best practices,
sustainable waste management in association
with government bodies and industry leaders.