William R.

Brown

Education:

University of North Georgia

• Associate of Arts with Distinction: Business Administration
• Bachelor of Arts: Marketing, Sales Concentration (Graduate December 2024)

ET Restorations January 2017-Present

Sales Associate
Insurance Specialist/Sales
• Use self-generated leads to attract customer attention.
• Guide customers through the intricate insurance claims process.
• Work directly with Insurance company to ensure claims are processed in a timely manner.
• Create estimates and quotes for potential customers.
• Inspect homes for storm damage.
• Trained/mentored 10+ new employees on the insurance process and basic construction.

The Louver Shop April 2016- October 2016

Shift Manager
CAD Design/CNC Operator
• Coordinate with shipping and rigging companies for the installation of new CNC machines.
• Utilize 8S and Lean Manufacturing systems to ensure the most efficient flow of production in the CNC
department.
• Write vectors from diagrams and parts tickets using AutoCAD LT 2012 and Alphacam software.
• Troubleshoot CNC malfunctions, order parts and bits, and communicate with the machine
manufacturer to solve any programming issues.
• Lead, organize, and complete any special projects handed down by management, specifically the
design and dissemination of new parts diagrams.

Brooks CNC Routing March 2015- March 2016

Operations Manager
Production Manager
• Oversee and manage all production aspects of the company.
• Manage two junior employees’ schedule, payroll, and workflow.
• Communicate directly with owner and customers to ensure product accuracy and quality.
• Log incoming material and outgoing products; update inventory spreadsheet as needed.
• Troubleshoot any computer numerical control (CNC) malfunctions.
• Draw vector files in Vectric Aspire 8.0; send to post-processor for CNC routing.
• Organize, maintain, and streamline production and CNC areas.

Carter’s September 2014- March 2015

 Equipment operator

• Perform nightly equipment safety checks.

• Use the onboard computer system to locate items needed in the racks and deliver full pallets to the
dock for shipping.
• Replenish items as necessary into the racks.

Sam’s Club August 2013- September 2014

Forklift operator

• Perform nightly safety checks of forklift.

• Retrieve goods for replenishment on the sales floor in accordance with the nightly stocking chart.
• Sort and log any pallets of goods that move within the club and update inventory.
• Ensure the safety of all co-workers.
• Ensure cleanliness of sales floor at end of shift.

United States Navy February 2010- July 2013

Aviation Maintenance Administrationman (System Analyst/Database Administrator)

• Recorded and maintained sensitive personal, professional, and maintenance documents for a Navy
aircraft squadron of 200 personnel and 5 EA-18G aircraft.
• Strong oral and written communication skills.
• Effective decision-making in highly stressful environments.
• Trained and mentored six junior sailors; administered orientation, indoctrination, discipline, and career
development.
• Processed bulk mailing, order placement, and data entry into an optimized windows-based
maintenance system (NALCOMIS OOMA).
• Prepared daily activity reports, incident reports, pass-down logs and notifications as required.
• Prepared a detailed and ‘all encompassing’ end-of-month report that dissects all facets of the
maintenance environment including man-hours, parts accounting, corrosion prevention/upkeep
charts, and mission capability. This report directly affected the vision of the maintenance department
in the squadron for the next month and was also sent to the upper echelons of the Navy Chain of
Command to plot service and maintenance history for the EA-18G aircraft platform across the Navy.
• Troubleshoot maintenance server, reset usernames and passwords, set up new user accounts, and
answered general questions via phone or email.
• Performed duties as technical point of contact for all NALCOMIS OOMA dilemmas.
• Updated and maintained the server in accordance with all Navy directives and issuances.

Professional Training and Certifications

• Property and Causality Claims Adjuster: R.S. Thomas Training Associates, 40 hours
• Personally Identifiable Information Awareness (US Navy)
• Records Management (US Navy)
• Office Administration (US Navy)