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Reflect and Relate An Introduction To Interpersonal Communication 3Rd Edition Mccornack Test Bank Full Chapter PDF
Reflect and Relate An Introduction To Interpersonal Communication 3Rd Edition Mccornack Test Bank Full Chapter PDF
Matching
Match the concept, term, or theory with its correct response or definition.
action-oriented listeners
aggressive listening
attending
back-channel cues
content-oriented listeners
eavesdropping
feedback
hearing
listening
listening styles
long-term memory
mental bracketing
mnemonics
narcissistic listening
paraphrasing
people-oriented listeners
provocateurs
pseudo-listening
recalling
receiving
responding
selective listening
short-term memory
time-oriented listeners
understanding
1. Behaving as if you are paying attention when you are really not.
Ans: pseudo-listening
Question Type: Matching
Chapter: 6
Section: Pseudo-Listening
Bloom’s Level: Remembering
Difficulty: Easy
2. Listeners who prefer brief, concise encounters and follow strict schedules.
Ans: time-oriented listeners
Question Type: Matching
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Remembering
Difficulty: Easy
3. The second step of the listening process, during which one pays attention to information.
Ans: attending
Question Type: Matching
Chapter: 6
Section: Attending
Bloom’s Level: Remembering
Difficulty: Easy
5. The fourth step of the listening process, during which the listener communicates attention
and understanding back to the speaker.
Ans: responding
Question Type: Matching
Chapter: 6
Section: Responding
Bloom’s Level: Remembering
Difficulty: Easy
6. The fifth step of the listening process, during which one remembers information.
Ans: recalling
Question Type: Matching
Chapter: 6
Section: Recalling
Bloom’s Level: Remembering
Difficulty: Easy
8. The use of verbal and nonverbal communication to signal attention and understanding while
others are talking.
Ans: feedback
Question Type: Matching
Chapter: 6
Section: Feedback
Bloom’s Level: Remembering
Difficulty: Easy
9. Verbal and nonverbal messages, such as nodding your head and saying “uh-huh.”
Ans: back-channel cues
Question Type: Matching
Chapter: 6
Section: Feedback
Bloom’s Level: Remembering
Difficulty: Easy
10. The process of receiving, attending to, understanding, responding to, and recalling sounds
and visual images.
Ans: listening
Question Type: Matching
Chapter: 6
Section: Listening: A Five-Step Process
Bloom’s Level: Remembering
Difficulty: Easy
12. A form of ineffective listening that involves listeners engaging in self-absorbed listening.
Ans: narcissistic listening
Question Type: Matching
Chapter: 6
Section: Narcissistic Listening
Bloom’s Level: Remembering
Difficulty: Easy
13. Attending to what others say solely for the purpose of identifying opportunities for attack or
ambush.
Ans: aggressive listening
Question Type: Matching
Chapter: 6
Section: Aggressive Listening
Bloom’s Level: Remembering
Difficulty: Easy
14. Listeners who prefer brief, accurate messages that can be used to make decisions or take
actions.
Ans: action-oriented listeners
Question Type: Matching
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Remembering
Difficulty: Easy
16. The first step of the listening process, during which one sees and hears.
Ans: receiving
Question Type: Matching
Chapter: 6
Section: Receiving
Bloom’s Level: Remembering
Difficulty: Easy
17. When a listener takes in only salient bits of information.
Ans: selective listening
Question Type: Matching
Chapter: 6
Section: Selective Listening
Bloom’s Level: Remembering
Difficulty: Easy
18. The action of intentionally and systematically setting up situations in order to listen to
private conversations.
Ans: eavesdropping
Question Type: Matching
Chapter: 6
Section: Eavesdropping
Bloom’s Level: Remembering
Difficulty: Easy
19. The third step of the listening process, during which one interprets the meaning of
information communicated by comparing new information against past knowledge.
Ans: understanding
Question Type: Matching
Chapter: 6
Section: Understanding
Bloom’s Level: Remembering
Difficulty: Easy
20. People who post online messages designed solely to annoy others.
Ans: provocateurs
Question Type: Matching
Chapter: 6
Section: Aggressive Listening
Bloom’s Level: Remembering
Difficulty: Easy
21. The process in which vibrations travel along acoustic nerves to the brain.
Ans: hearing
Question Type: Matching
Chapter: 6
Section: Receiving
Bloom’s Level: Remembering
Difficulty: Easy
22. The systematic process of putting aside irrelevant thoughts while listening.
Ans: mental bracketing
Question Type: Matching
Chapter: 6
Section: Elevating Attention
Bloom’s Level: Remembering
Difficulty: Easy
23. People who view listening as an opportunity to establish commonalities with others.
Ans: people-oriented listeners
Question Type: Matching
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Remembering
Difficulty: Easy
24. The part of one’s mind that temporarily houses information while one seeks to understand
its meaning.
Ans: short-term memory
Question Type: Matching
Chapter: 6
Section: Understanding
Bloom’s Level: Remembering
Difficulty: Easy
True/False
27. A listener can improve the salience of communication by reminding himself or herself of
the importance of the exchange.
Ans: T
Question Type: True/False
Chapter: 6
Section: Attending
Bloom’s Level: Understanding
Difficulty: Moderate
28. If you misunderstand information while attending, you are likely to make flawed decisions
while recalling.
Ans: T
Question Type: True/False
Chapter: 6
Section: Recalling
Bloom’s Level: Understanding
Difficulty: Moderate
30. In a collectivistic culture, people-oriented and content-oriented listening styles are valued
over other styles.
Ans: T
Question Type: True/False
Chapter: 6
Section: Culture and Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
31. Listening is a process that involves both auditory and visual cues.
Ans: T
Question Type: True/False
Chapter: 6
Section: Listening: A Five-Step Process
Bloom’s Level: Remembering
Difficulty: Easy
32. Long-term memory is used in the receiving stage of the listening process.
Ans: F
Question Type: True/False
Chapter: 6
Section: Understanding
Bloom’s Level: Understanding
Difficulty: Moderate
33. Both seeing and hearing constitute receiving, the first step of the listening process.
Ans: T
Question Type: True/False
Chapter: 6
Section: Receiving
Bloom’s Level: Remembering
Difficulty: Easy
34. Noise pollution has caused hearing impairment in more than 75 percent of college students.
Ans: F
Question Type: True/False
Chapter: 6
Section: Receiving
Bloom’s Level: Remembering
Difficulty: Easy
35. Both internal and external factors can impact one’s attention level for listening.
Ans: T
Question Type: True/False
Chapter: 6
Section: Receiving
Bloom’s Level: Understanding
Difficulty: Moderate
36. We should avoid mental bracketing because we can easily fall prey to our wandering
attentions.
Ans: F
Question Type: True/False
Chapter: 6
Section: Attending
Bloom’s Level: Understanding
Difficulty: Moderate
37. Provocateurs bait online responders by posting messages and then attacking their responses.
Ans: T
Question Type: True/False
Chapter: 6
Section: Aggressive Listening
Bloom’s Level: Understanding
Difficulty: Moderate
38. Back-channel cues are effective for offering negative feedback to a speaker.
Ans: F
Question Type: True/False
Chapter: 6
Section: Feedback
Bloom’s Level: Understanding
Difficulty: Moderate
39. Responding loudly with “amen” or “hallelujah” in response to a Catholic priest’s sermon is
an appropriate use of positive feedback.
Ans: F
Question Type: True/False
Chapter: 6
Section: Feedback
Bloom’s Level: Applying
Difficulty: Difficult
40. Recalling, the fifth step of listening, is crucial because we judge others’ listening skills by
their ability to recall what we said.
Ans: T
Question Type: True/False
Chapter: 6
Section: Recalling
Bloom’s Level: Understanding
Difficulty: Moderate
41. When communicating with a man, you should assume that he will only use either a people-
oriented or a content-oriented listening style.
Ans: F
Question Type: True/False
Chapter: 6
Section: Gender Differences in Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
42. In recalling information, we tend to remember our own behavior as more positive and
constructive than the behavior of others.
Ans: T
Question Type: True/False
Chapter: 6
Section: Recalling
Bloom’s Level: Understanding
Difficulty: Difficult
43. One simple method for bolstering memory is to incorporate as many of the five senses as
possible.
Ans: T
Question Type: True/False
Chapter: 6
Section: Recalling
Bloom’s Level: Understanding
Difficulty: Moderate
44. Those with an action-oriented listening style prefer brief, to-the-point communication and
become impatient when communicating with those who are long-winded.
Ans: T
Question Type: True/False
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Applying
Difficulty: Difficult
45. If your partner has trouble focusing on your conversations and seems easily distracted, he or
she may be having trouble practicing mental bracketing.
Ans: T
Question Type: True/False
Chapter: 6
Section: Attending
Bloom’s Level: Applying
Difficulty: Difficult
46. Women are more likely than men to use time-oriented and action-oriented listening styles.
Ans: F
Question Type: True/False
Chapter: 6
Section: Gender Differences in Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
47. In an individualistic culture such as in the United States, time-oriented and action-oriented
listening styles are valued over other styles.
Ans: T
Question Type: True/False
Chapter: 6
Section: Culture and Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
48. Multitaskers have been shown to perform their tasks better than those who focus their
attention on only one task at a time.
Ans: F
Question Type: True/False
Chapter: 6
Section: Limiting Multitasking Online
Bloom’s Level: Understanding
Difficulty: Moderate
49. Brain plasticity refers to the alteration of brain function in reaction to behaviors such as
multitasking online.
Ans: T
Question Type: True/False
Chapter: 6
Section: Attending
Bloom’s Level: Understanding
Difficulty: Moderate
50. According to research, we can train our brains to sustain attention by focusing upon only
one task without technological distractions.
Ans: T
Question Type: True/False
Chapter: 6
Section: Limiting Multitasking Online
Bloom’s Level: Understanding
Difficulty: Moderate
51. Brain plasticity suggests that our brains are fully formed in adolescence and cannot be
retrained later in life.
Ans: F
Question Type: True/False
Chapter: 6
Section: Limiting Multitasking Online
Bloom’s Level: Understanding
Difficulty: Moderate
Multiple Choice
54. If Kayla moves closer to a couple so she can hear their gossip about her friend, even though
she has not been invited to join the conversation, she is engaged in
A. narcissistic listening
B. eavesdropping
C. pseudo-listening
D. aggressive listening
E. selective listening
Ans: B
Question Type: Multiple Choice
Chapter: 6
Section: Eavesdropping
Bloom’s Level: Applying
Difficulty: Difficult
55. If your colleague begins a conversation by saying, “We only have 10 minutes to talk,” she is
displaying
A. time-oriented listening
B. empathic listening
C. action-oriented listening
D. people-oriented listening
E. passive listening
Ans: A
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Applying
Difficulty: Difficult
56. If Vic, who is concerned his girlfriend might still be angry with him after a recent fight,
carefully listens not only to the words she is saying but also to how they are said, he is
A. listening to support
B. listening to appreciate
C. listening to discern
D. listening to comprehend
E. listening to analyze
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Discern
Bloom’s Level: Applying
Difficulty: Difficult
57. If Jayson, when listening to his interpersonal communication professor’s lecture, actively
seeks to interpret and understand the information, he is
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Comprehend
Bloom’s Level: Applying
Difficulty: Difficult
58. If your friend Bryan spends time posting messages on online discussion boards that are
designed to bait readers’ responses so he can attack the readers, he is acting as
A. a provocateur
B. an action-oriented listener
C. an eavesdropper
D. a pseudo-listener
E. a narcissistic listener
Ans: A
Question Type: Multiple Choice
Chapter: 6
Section: Aggressive Listening
Bloom’s Level: Applying
Difficulty: Difficult
60. When a professor in a public speaking class listens to a student speech in order to grade it,
which listening function is she demonstrating?
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Analyze
Bloom’s Level: Applying
Difficulty: Difficult
61. You go to your coworker’s violin recital because you enjoy music and think it might be
interesting. What listening function are you demonstrating?
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Ans: B
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Appreciate
Bloom’s Level: Applying
Difficulty: Difficult
62. When a friend or family member turns to you for comfort, the best listening style to apply
would be
A. selective listening
B. time-oriented listening
C. people-oriented listening
D. content-oriented listening
E. passive listening
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Applying
Difficulty: Difficult
64. Jon says, “I am so upset—I can’t believe I was fired today.” His roommate, Omar, responds
by saying, “Wow, it sounds like you are disappointed that you lost your job.” Omar is using
A. mental bracketing
B. passive listening
C. paraphrasing
D. pseudo-listening
E. narcissistic listening
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Paraphrasing and Clarifying
Bloom’s Level: Applying
Difficulty: Difficult
65. You sit toward the front of your classroom, maintain eye contact with your instructor, and
nod in agreement with her remarks. However, your mind is drifting, so you are not actually
focused on the content of the lecture. You are exemplifying
A. passive listening
B. active listening
C. selective listening
D. narcissistic listening
E. pseudo-listening
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Pseudo-Listening
Bloom’s Level: Applying
Difficulty: Difficult
67. Your friend Lorie talks a lot, often ignoring what you have to say; in fact, she regularly
focuses the conversation on her issues, problems, and interests. What type of listening is she
displaying?
A. pseudo-listening
B. passive listening
C. narcissistic listening
D. active listening
E. action-oriented listening
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Narcissistic Listening
Bloom’s Level: Applying
Difficulty: Difficult
68. Which of the following listening styles is the most likely to be concerned with others’
emotions?
A. selective listening
B. action-oriented listening
C. content-oriented listening
D. time-oriented listening
E. people-oriented listening
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
70. If you listen to your friend’s new band perform and then offer feedback that contains praise
but withhold any actual judgment, what listening function are you demonstrating?
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Support
Bloom’s Level: Applying
Difficulty: Difficult
72. Which of the following is an example of an internal factor that can impact one’s attention
level?
A. illness
B. stress
C. fatigue
D. hunger
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Receiving
Bloom’s Level: Understanding
Difficulty: Moderate
73. What listening strategy would you recommend to your friend Ron, who says he can’t pay
attention in his interpersonal communication class because his mind often wanders?
A. eavesdropping
B. pseudo-listening
C. narcissistic listening
D. mental bracketing
E. back-channel cues
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Elevating Attention
Bloom’s Level: Applying
Difficulty: Difficult
77. If you learn that you are expected to remove your shoes upon entering the home of your
Japanese friend—and do so when you visit—what rule of giving positive feedback are you
displaying?
A. negativity
B. obviousness
C. immediacy
D. appropriateness
E. clarity
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Feedback
Bloom’s Level: Applying
Difficulty: Difficult
78. What is one primary difference between feedback and paraphrasing?
A. paraphrasing summarizes others’ comments after they talk
B. feedback is a way to summarize the speaker’s thoughts
C. paraphrasing is done while someone is speaking
D. feedback involves repeating back the exact words that were spoken
E. none of the options are correct
Ans: A
Question Type: Multiple Choice
Chapter: 6
Section: Responding
Bloom’s Level: Understanding
Difficulty: Moderate
81. Studies suggest that people will perceive you as more sensitive if you adopt which listening
style?
A. content-oriented
B. other-oriented
C. people-oriented
D. time-oriented
E. sexual-oriented
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
82. Your friend Tysha, who cannot focus her attention on a single task for more than five
minutes at a time, is experiencing the impact of
A. mnemonics
B. short-term memory loss
C. brain plasticity
D. mental bracketing
E. long-term memory loss
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Limiting Multitasking Online
Bloom’s Level: Applying
Difficulty: Difficult
83. You go to a karaoke bar because your shy friend, Ted, is performing there for the first time
tonight and is incredibly nervous about singing in front of a crowd. Which listening
function would be most appropriate for you to practice?
A. listening to discern
B. listening to analyze
C. narcissistic listening
D. listening to support
E. listening to comprehend
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Listening to Support
Bloom’s Level: Applying
Difficulty: Difficult
84. In individualistic cultures such as the United States, the predominant approach to listening
can be characterized as
A. people-oriented
B. content-oriented
C. other-oriented
D. time-oriented
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Culture and Listening Styles
Bloom’s Level: Applying
Difficulty: Difficult
85. If someone views listening as an opportunity to establish commonalities with others, which
listening style does he or she exemplify?
A. action-oriented listening
B. time-oriented listening
C. people-oriented listening
D. content-oriented listening
E. none of the options are correct
Ans: C
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
89. Eavesdropping is
A. inappropriate
B. unethical
C. intentional
D. personally damaging
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Eavesdropping
Bloom’s Level: Understanding
Difficulty: Moderate
90. Pseudo-listening is
A. effective
B. appropriate
C. active
D. deceptive
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 6
Section: Pseudo-Listening
Bloom’s Level: Understanding
Difficulty: Moderate
91. Which listening style is associated with asking clarifying or challenging questions?
A. content-oriented
B. time-oriented
C. people-oriented
D. action-oriented
E. none of the options are correct
Ans: A
Question Type: Multiple Choice
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Understanding
Difficulty: Moderate
92. Psychologists have suggested which strategy for improving one’s attention?
A. engage in multitasking online
B. increase noise pollution
C. reduce hearing impairment
D. decrease brain plasticity
E. limit multitasking online
Ans: E
Question Type: Multiple Choice
Chapter: 6
Section: Limiting Multitasking Online
Bloom’s Level: Applying
Difficulty: Difficult
Short Answer
95. Identify the first step of the listening process, along with its two components.
Possible Ans: The first step of the listening process, receiving, comprises seeing and
hearing.
Question Type: Short Answer
Chapter: 6
Section: Receiving
Bloom’s Level: Remembering
Difficulty: Easy
96. If Sean is having relationship problems, what listening function and style would you
recommend his friend Christina engage in when communicating with him about these
problems?
Possible Ans: Christina should engage in listening to support and people-oriented listening.
Question Type: Short Answer
Chapter: 6
Section: The Five Functions of Listening
Bloom’s Level: Applying
Difficulty: Difficult
97. If Sharon isn’t listening carefully to Marie’s description of a recent trip to Italy because she
is more interested in talking about her own recent trip to France, what form of ineffective
listening is Sharon exemplifying? What can Sharon do to manage this problem?
Possible Ans: Sharon’s behavior exemplifies narcissistic listening. To manage this problem,
Sharon can learn to allow conversations that focus on topics outside of herself, and she can
offer positive feedback to others.
Question Type: Short Answer
Chapter: 6
Section: Narcissistic Listening
Bloom’s Level: Applying
Difficulty: Difficult
98. Identify factors that influence the attending step of the listening process.
Possible Ans: Such factors include the salience of the information as well as various internal
and external factors that control attention span, which include noise, stress, hunger, illness,
and fatigue.
Question Type: Short Answer
Chapter: 6
Section: Attending
Bloom’s Level: Understanding
Difficulty: Moderate
104. What are two ways to demonstrate active listening after one’s conversational partner has
finished speaking?
Possible Ans: The two ways are paraphrasing and clarifying.
Question Type: Short Answer
Chapter: 6
Section: Paraphrasing and Clarifying
Bloom’s Level: Remembering
Difficulty: Easy
105. What are two ways to demonstrate active listening while a conversational partner is
speaking?
Possible Ans: The two ways are using positive feedback and back-channel cues.
Question Type: Short Answer
Chapter: 6
Section: Feedback
Bloom’s Level: Remembering
Difficulty: Easy
106. How can aggressive listening occur online?
Possible Ans: Provocateurs post annoying messages in hopes of provoking a response they
can attack.
Question Type: Short Answer
Chapter: 6
Section: Aggressive Listening
Bloom’s Level: Understanding
Difficulty: Moderate
107. Define narcissistic listening, and give an example of how a narcissistic listener might
behave in conversation.
Possible Ans: Narcissistic listening occurs when one ignores what others have to say and
directs the conversation back to one’s own self-interests. Narcissistic listeners will refuse to
give feedback on information that doesn’t focus on them and might create a disturbance if
the focus shifts away from them.
Question Type: Short Answer
Chapter: 6
Section: Narcissistic Listening
Bloom’s Level: Remembering
Difficulty: Easy
108. Identify four ways to enhance positive feedback in the listening process.
Possible Ans: These four ways are making feedback obvious, appropriate, clear, and timely.
Question Type: Short Answer
Chapter: 6
Section: Feedback
Bloom’s Level: Understanding
Difficulty: Moderate
109. What are some steps for elevating your listening attention?
Possible Ans: Some steps include being aware of your attention level; determining the
optimal level of attention required for listening; comparing your level of attention used with
the level of attention required; and elevating your attention to take in necessary information.
Question Type: Short Answer
Chapter: 6
Section: Elevating Attention
Bloom’s Level: Understanding
Difficulty: Moderate
Essay
113. Identify and explain the four styles of listening. Give an example of each.
Possible Ans: Action-oriented listeners want brief, accurate messages that can be used to
make decisions; an example is a football coach during a game. Time-oriented listeners want
brief, concise messages for those concerned with schedules; an example is a busy CEO.
People-oriented listeners focus on connecting with people and their emotions; an example is
a therapist. Content-oriented listeners prefer messages that challenge them intellectually; an
example is a graduate student working toward an advanced degree.
Question Type: Essay
Chapter: 6
Section: Four Listening Styles
Bloom’s Level: Understanding
Difficulty: Difficult
A. WERNER.
CAPE GUARDAFUI
Native Life in East Africa
CHAPTER I
OUTWARD BOUND