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Any questions?
Tel: 0800 2851 098

Mon - Fri 8.00 - 20.00, Sat 8.30 -

17.00 and Sun 10.00 - 16.00

We may record or monitor your call

Mrs S Dias Possoli protection@aviva.co.uk

4 Harlech Court
Thrapston Write to us:
Kettering Aviva
NN14 4UW PO Box 520
Norwich
NR1 3WG

19 August 2020

Dear Mrs Dias Possoli

Your Living Costs Protection policy pack

Thank you for choosing us for your protection needs.
Your policy has been set up and here is your policy pack. Please keep this Your policy details
in a safe place.
Policy number
In your policy pack you'll find
BPL03BWR8
§ Policy schedule
§ Policy conditions Policyholder
What you need to do Sanlay Dias Possoli
Please check your policy schedule and Personal Details Confirmation,
Life covered
which confirms all the personal information provided during your
Sanlay Dias Possoli
application, and let us know if anything's incorrect within 14 days from the
date of this letter.
It's important you let us know if there've been any changes to any of the
health and lifestyle information already given to us, between submitting the
application and when we confirm your cover will start. Any changes could
Extra support when you
result in an amendment or cancellation of the policy, or we may not pay
need it
a claim.
You don't need to tell us about any future changes to health or lifestyle Your Aviva policy gives you
during the term of the policy. access to Support Plus, a
great range of additional
Want to view and manage your documents online?
services for you and those
All of your policy documents can be accessed online through My Aviva. closest to you.
To register or log on, go to aviva.co.uk/existing-customers.
You can find further details
We're here to help on the back of this letter, or
If you have any questions, please call us on the number at the top of ask your adviser for the full
this letter. Support Plus guide
Yours sincerely

Paul Brencher
Protection Director

LAC1 - LAXX067A.20200707.45.0.1 Members of the Association of British Insurers

Aviva Life & Pensions UK Limited. Registered in England No 3253947. Aviva, Wellington Row, York, YO90 1WR.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority. Firm Reference Number 185896. www.aviva.co.uk
 Page 2 of 2

Support Plus
Getting help when you need it, at any time – with no need to claim?

Now that's Good Thinking

As well as providing you with great cover, your policy gives you and those closest to you access to these great
additional services – all without needing to make a claim.

Bupa Anytime Healthline Call 0345 266 9364

With Bupa Anytime Healthline, you can speak to an experienced Bupa nurse about any type of health query,
day or night. Each call to the Healthline can last as long as you want, and everything you say will be in
complete confidence.
You can call 24/7, 365 days a year. So long as you have your Aviva policy, a Healthline nurse will be at the
end of the phone whenever you – or you family - need them.
Who can use the service?
The life covered, their partner/spouse and any dependent children.

Counselling & carer support Call 0800 326 5058

Life can be tough sometimes so it can help if you have someone you can turn to. Workplace Options provides
short-term counselling and carer support either face to face or via the telephone, giving help with:
- Mental wellness issues such as bereavement, work-related stress and relationship breakdown
- Facing the challenges that come with being a carer
Lines are open 24/7 giving you the option to call day or night, with qualified counsellors ready to help and
identify skills, strengths and resources you could use to help you cope.
Who can use the service?
The life covered, their partner/spouse and any dependent children over the age of 18.

Second Opinion by Best Doctors® Call 0800 085 6605

If you, or a member of your family, have been diagnosed with a medical condition you can call Best Doctors.
A team of experts will then start working with medical specialists from around the world to evaluate your
diagnosis and treatment options. Best Doctors provides help with everyday conditions such as eczema or
migraines which cause significant discomfort in day-to-day life, to more serious life-threatening illnesses.
Available to call 24/7, one of Best Doctors' medical professionals will be assigned to your case and be on hand
to support and update you throughout the process.
Who can use the service?
The life covered, their partner/spouse and any dependent children.

These services provided as part of the Support Plus package are not part of your policy conditions and can be
removed at any time.