English for In-flight Service and Safety

This course is for airlines who want to improve the English

language proficiency of their cabin crew
Proficiency in English is an essential skill for cabin crew. This course will help
professional cabin crew develop language to communicate clearly and concisely in English with
air travellers, colleagues and crew members. The course is built on the AEROSTA Framework
and applies the language training techniques of our courses for pilots and ATCOs to courses for
airport service providers.

The course has two modules:

 English for In-flight Service

 English for In-flight Safety

The modules can be taken together or independently.

The course is built on the AEROSTA Framework which ensures that in each unit learners have
meaningful practice of a range of language skills relevant to an aviation career. The course is
aligned with the Common European Framework of Reference and the topics on the course lead
to proficiency in the AEROSTA Framework Service Language Test.

Unit Vocabulary Structure Communicative Functions

Each unit contains a range of Each unit contains role play
The course is
Each unit contains basic and complex exercises to practice using those
divided into 20
vocabulary (oral and structures, and activities to structures in a meaningful in-
units, each a
written form) frequently improve learners' flight service and safety context,
relevant topic
used in that topic grammatical accuracy of to achieve a satisfactory
for cabin crew.
those structures in context. outcome.

Topics include:

Strong English communication skills are essential for all airline staff as they frequently have
contact with the public.

 Strong English communication skills

 Customer service skills
 Cultural awareness and sensitivity when dealing with people
 Experience in handling difficult situations
 Confidence when speaking with other English speakers.
English for In-flight Service and Safety gives you the English language skills you need to
become an effective flight attendant. You will know how to deal with routine and non-routine
situations that could occur during flight. You will have greater awareness of differences between
cultures, more sensitivity when dealing with customers and the ability to manage difficult
situations in English.

Essential English for flight attendants:

 Practice talking about the roles and responsibilities for airline staff, eg
pilots, flight attendants, ground staff, check-in clerks
 Learn to describe different aircraft, airports, tourist destinations and
give directions
 Practice dealing with problems and difficulties that passengers may
have during flight
 Expand your vocabulary to describe different kinds of food and drink,
special dietary requirements
 Improve your ability to present and describe duty free sales items
 Develop essential customer service skills, diplomatic language and and
the ability to deal with unruly passengers
 Understand what the pilots want you to do during emergencies and
report unexpected events that can happen during flight
 Practice vocabulary for describing health problems, medicine and first
aid
 Improve your pronunciation for passenger announcements
 Give advice to passengers about destinations around the world

Course availability
Please email for exact course schedule.

Assessment
At the end of the course, learners are assessed by the AEROSTA Framework Service Language
Test, the international standard for determining English proficiency in aviation service roles.
The AEROSTA Framework Service Language Test is an accurate test of language proficiency
for airline and airport customer service staff. The AEROSTA Framework Service Language
Test measures the specific reading, listening, and oral proficiency skills required to successfully
perform frontline duties in English. The test is concerned with determining genuine language
proficiency through appropriate responses, regardless of whether a response is factually or
grammatically correct.

General and Academic English tests such as TOEFL, IELTS and TOEIC are inappropriate for
testing language proficiency of airline/airport customer service staff as they do not test important
skills within the context of aviation service, so the results are less meaningful as a measure of
language proficiency. They do not measure the skills that are required for interaction with
colleagues and air passengers.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending
optional weekend Supplementary Classes. We typically offer workshops for non-technical airline
staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating
Saturday and Sunday mornings 10-12pm. A two hour Supplementary Class costs $300HKD per
person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All
teachers have aviation and language teaching experience.

Arrange a free telephone consultation to discuss your

English training needs: