BENJAMIN VELASCO BAUTISTA SR.

NATIONAL HIGH SCHOOL

Mana, Malita, Davao Occidental
Name: ________________________________________________________________________________________________________
Section: _______________________________________________________________________________________________________
Subject/Topic: TLE Housekeeping

HOUSEKEEPING SERVICES
Learning Outcome No. 2. Access room for Servicing

Identify important terminologies used in housekeeping such as room status, door signs, and guest room classification.

Identifying the rooms to be serviced

Which rooms are cleaned first? You need to check with your employer for their preferences in this regard but the
general rule is that the departing rooms are cleaned before the stay rooms. This is to allow the check-out rooms to be
placed back on the board by Reception for sale to guests and to enable guests with bookings to be shown directly to
their rooms rather than have them wait while the room is readied or be re-roomed. You can be contacted during your
shift and asked to clean a specific room immediately as the guest is waiting at Reception for their room.

Important Terminologies for Room Status

 Pre-register. A guest has booked a room earlier for early morning arrival
 Occupied (OCC). A guest is currently occupying the room.
 Occupied Clean (OC). There is a guest occupying the room and it has already been cleaned by the room
attendant
 Occupied Dirty (OD). There is a guest occupying the room and it has not been cleaned by the room attendant
yet.
 Extra Bed (XB). There is an extra bed being used in the guest room.
 Light Baggage (LB). The guest occupying the room does not have a large baggage.
 No Baggage (NB). The guest occupying the room does not have a baggage.
 No Need Services (NNS). A guest requested a “no service” for the room.
 Stay-over. The guest is not expected to check out today and remain at least one more night.
 On-change. The guest has departed, but the room has not yet been cleaned and not ready for occupants.
 Do Not Disturb (DND). The guest has requested not to be disturbed.
 Cleaning in Progress. Room attendant is currently cleaning the room.
 Sleep-out. A guest is registered to the room, but the bed has not been used.
 Skipper. The guest has left the hotel without making arrangements to settle his or her account.
 Vacant and Ready or Vacant and Clean (VC). The room has been cleaned and inspected and is ready for the
arriving guest.
 Vacant Dirty (VD). The room is vacant but has not yet been cleaned.
 Out of Order (OOO). Rooms may be out of order for a variety of reasons, including the need for maintenance,
refurbishing and extensive cleaning.
 Out of Service (OOS). This is a temporary blocking and reasons may be a malfunctioning bulb fuse, TV remote
not working, kettle not functioning properly.
 Lock-out. The occupied room has been locked which disallows the guest to re-enter until he or she comes into
contact with hotel staff to clarify his or her status.
 Did not Check Out (DNCO). The guest made arrangements to settle his or her bills but has left without informing
the front desk.
 Check Out (CO). the guest has settled his or her account, returned the room keys, and left the hotel.

Guest Room Classification

 Single Room. Accommodates only one person and has a single or a queen-sized bed.
 Twin Room. Accommodates two persons with two twin beds.
 Double Room. Accommodates two persons with a double or queen-sized bed.
 Double-double Room. a room that can accommodate two to four persons with two twin, double, or queen-
sized bed.
  Triple Room. accommodates three persons and has been fitted with three twin beds, or one double bed and
one twin bed or two double beds.
 Suite. A room with one or more bedrooms and a living space. The bedrooms may be single, double, or twin
double rooms.
 Presidential Suite. The most expensive room provided by a hotel. Always has one or more bedrooms and a
living space with strong emphasis on grand in-room decoration, high quality amenities and supplies.
 Smoking or Non-smoking Room. some hotels group all smoking rooms in certain floors and separate them
from non-smoking rooms.
 Adjacent Room. these are rooms close by or across the corridor, but are not side by side.
 Adjoining Room. Rooms that are side by side, but do not have a connecting door between them.
 Connecting Room. two rooms that are side by side with a connecting door between them.

Activity 1:

Read each statement carefully and give the Room status and its code on the following statement.
___________1. The carpet floors needed a thorough washing because the guests’ child vomited on it and had made
an extensive mess all over the room.
___________2. Czarina left the hotel, returned the keys and had settled her accounts.
___________3. A room status indicating that the guest is currently lodging.
___________4. Businessman Andrew had a long tiring day at work and had decided not to be disturbed during his
stay at the hotel.
___________5. A walk-in guest carrying only her purse, cellphone and sling bag.

Activity 2:

Read each statement carefully and classify which guest room is suitable for every guest.
1. Maria had planned her whole wedding on the hotel you are working, she and her husband’s parents needed a
room wherein they could enter each other’s room without having to pass on the hotel hallways.
2. A group of travelers decided to rest in a hotel for a night, they were composed of three women and four men.
3. Businessman Andrew had a long tiring day at work and had decided to check in into a hotel to rest for the night.
4. Alicia wanted to celebrate her 18th birthday in a hotel. Her father wants her to experience the most expensive
and most lavish accommodation the hotel has to offer.
5. Mimi checked-in into your hotel and had declared that she has health problems and needed to stay in a hotel for
her surgery the next day.

Activity 3:

Read the question carefully and answer briefly and correctly.

 What type of guest room would you rather stay in a hotel if you are going to be a guest? Why?

AREA OF 5 POINTS 4 POINTS 3 POINTS 2 POINTS 1 POINT

ASSESSMENT
Understanding Written 5 Written 4 Written 3 Written 2 Written 1
and ideas/sentences in ideas/sentences in an ideas/sentences in ideas/sentences idea/sentence in
Organization of an original and original and an original and in an original an original and
Ideas organized manner. organized manner. organized manner. and organized organized
manner. manner.

Prepared by: Noted by:

Kristelle Dee D. Mijares Eufemia C. Camahalan