Electricity Service Guide (WERA)

0 Electricity Service Guide |
Contact point:
Contact us if you have any enquiries or comments about this publication at: SR@wera.gov.sa
Document update cycle

This document is updated periodically as required.
Document language
This document was prepared in Arabic and translated into English from the Arabic original. In case
of discrepancy, the Arabic version is definitive.
Copyright © Water and Electricity Regulatory Authority, 2023. All rights reserved.

Table of Contents
Chapter Article Content Page
One Definitions and Terminology
1 Definitions and Terminology 5
Two General Provisions
2 General Provisions 10
Three Regulations and Procedures for Electricity Service Connections
3 General Rules 14
4 Connection Regulations for Plots 15
5 Electrification of Villages and Rural Areas 16
6 Residential Facilities Lacking Nationally Authorised Legal Deeds or Property Documents 16
7 Service Applicant Load Calculations 16
8 Determining the Number of Meters Required by Service Applicants 17
9 Sub-meters 19
10 Requirements for a New Electricity Service Connection 20
11 Regulations for Connecting Electricity Service based on Load Requirements 21
12 Electricity Service Connections for Minor Loads 24
13 Temporary Electricity Service Connections 25
Four Regulations and Procedures for Electricity Service Modifications
14 Adding New Loads 27
15 Increasing Loads 27
16 Reducing Loads 28
17 Merging Loads 28
18 Splitting Loads 28
19 Replacing a Meter with a Meter of Similar Capacity 28
20 Relocating Meters 29
21 Changing the Electricity Service Voltage 29
Five Regulations for Electricity Service Disconnection, Reconnection and Cancellation
22 Disconnecting and Reconnecting the Electricity Service Due to Non-payment 31
23 Disconnecting the Electricity Service for Reasons other than Non-Payment 32
24 Disconnecting the Electricity Service for Sites with Critical Loads 36
25 Cancelling the Electricity Service 36
26 Maintaining the Meter until Renovations or Reconstruction are Complete 37
Six Regulations for Applying the Consumption Tariff
27 Residential Tariff 39
28 Commercial Tariff 39
29 Governmental Tariff 40
30 Industrial Tariff 40
31 Agricultural Tariff 40
32 Other Consumption Tariffs 41
Seven Regulations for Calculating Consumption and Billing
33 Responsibility of the Service Provider to Calculate Consumption Accurately 43
34 Determining the Consumption Category 44
35 Consumption Insurance for Temporary Service 44

36 Calculating Consumption, and Issuing and Distributing Bills 44
37 Meter Reading Impediments 46
38 Merging and Splitting Consumption 46
39 Calculating the Consumption of Sub-meters 47
40 Managing Consumption Calculations and Billing Errors: 48
41 Service Provider Failing to Read Meters and Collect Consumption Fees 49
42 Faults Due to Illegal Connections or Meter Tampering 49
43 Handling Consumer Complaints for Incorrect Consumption Billing 50
Eight Regulations for Electricity Network Relocation
44 General Rules 53
45 Clearance Distance 53
46 Cases Requiring Relocation 53
47 Relocation Impracticality 54
48 Relocation upon Request 54
49 Documents Required to Study Relocation Requests 54
50 Execution Period for Distribution Network Relocation 54
51 Relocation Request Record Keeping 55
Nine Service Rules and Procedures for Consumers with Critical Electricity Needs
52 Definition of Consumers with Critical Electricity Needs 57
53 General Service Rules for Consumers with Critical Electricity Needs 57
54 Procedures Carried out by the Service Provider to Serve Consumers with Critical Electricity Needs 58
55 Ensuring Continuity of the Electricity Service for Consumers with Critical Needs 58
56 Failure of Consumers with Critical Electricity Needs to Pay Consumption Bills 58
Conclusion 60
Appendices
1 The Guide’s Legal Document 62
2 Approved Consumption Tariffs 64
3 Approved Electricity Service Connection Fees 66
4 Load Calculation Guidance Tables 69
5 Service Fees 74
6 Electricity Service Provision Requirements 76
7 Methods of Notifying and Communicating with Consumers 79
8 Illustration Diagrams 81
9 Classification of Consumer Facilities by Type of Use 85
10 Meter Inspection and Calibration 87
11 Clearances and Network Relocation 89
12 Agreement Form for Electricity Service Connection on Low Distribution Voltage 91
13 Agreement Form for Electricity Service Consumption 97

Introduction:
The main objective of the Water and Electricity Regulatory Authority is to ensure that electricity and
desalinated water supplies are safe, of high quality, are reliable, and that they are available at
reasonable economic prices. To achieve this objective, the Authority is responsible for creating a
transparent, stable, and non-biased regulatory framework for the electricity sector. This Guide, the
“Electricity Service Guide”, which regulates the interactions between the Consumer and the
electricity Service Provider, as well as the procedures related to providing the service to all
beneficiaries, is one of the most important components of the regulatory framework established by
the Authority. The Authority has ensured that this Guide contains a summary of the practical lessons
learned from applying previous editions of the Guide, along with the results of statistical and field
studies of complaints and suggestions from both Consumers and Service Providers. In addition, the
Authority has incorporated the best international and regional practices identified through analysis
of the recommendations made by numerous consultancy studies carried out by the Authority. In
preparing this Guide, the Authority adopted an approach that maintained a careful balance between
safeguarding the rights of both Consumer and Service Provider to achieve the greatest public interest
whilst adhering to the requirements of the electricity industry development plan.
This revision of the Guide contains nine chapters and several appendices. These provide details of
every stage of electricity service provision for all Consumer categories, from service request to
termination, and all service related aspects in between, such as Tariffs and consumption calculations.
Goal:
The purpose of this Guide is to regulate interactions between the Consumer and the electricity
Service Provider, as well as the procedures related to providing the service to all beneficiaries in a
way that achieves an accurate balance between the interests of both the Consumer and the Service
Provider.
Scope:
This Guide details the regulatory process of electricity service provision in its various stages, and the
interactions between the electricity Service Provider and the beneficiary or others affected.

Chapter One
Definitions and Terminology

Chapter One
Definitions and Terminology
Article (1): Definitions and Terminology:
1-1 The terms and expressions defined in the implementing regulations of the Electricity Law related
to the WERA’s duties (and not defined in this Guide) have the same meanings in this Guide unless
the context requires otherwise.
1.2 The following abbreviations have the corresponding meanings when used in this Guide, unless
the context requires otherwise:
- kV: Kilovolt
- kWh: Kilowatt Hour.
- VA: Volt Ampere.
- kVA: Kilovolt Ampere.
- MVA: Megavolt Ampere.
1-3 The following terms and expressions have the corresponding meanings when used in this Guide,
unless the context requires otherwise:
Ministry:
Ministry of Energy
Authority:
Water and Electricity Regulatory Authority.
Guide:
This Guide, titled "Electricity Service Guide"
Distribution Network:
Consists of underground cables and overhead lines that operate on distribution voltages, and the
associated substations, equipment, and meters.
Transmission Network:
Consists of underground cables and overhead lines that operate on transmission voltages, and the
associated substations, equipment, and meters.
Areas Slated for Development:
Areas located within the current stage of the urban development plan whose building plans are
approved by municipalities or by the competent authority, in accordance with the Council of
Ministers Resolution No. (157), dated 11/05/1428 H, related to rules determining urban areas.
Areas not Slated for Development:
Areas that do not fall within the planned areas (for development).
Grid Domain:
The area within one thousand (1000) meters to either side of the approved route of an existing
medium voltage grid.

Standard Voltage:
The voltage specified in the Transmission and Distribution codes for electric power transmission and
distribution.
Pre-dominant Voltage:
The standard voltage used by the Service Provider at the requested location of the electricity service
connection.
Temporary Service:
Temporary connection of an electricity service for building works or events.
Facility:
A place or separate building licensed by the authority concerned.
Independent Unit:
A separate internal component of a facility in accordance with the provisions of Article (8) of this
Guide.
Service Meter:
The meter that measures the consumption of shared loads that serve more than one Consumer in
one facility, such as lighting of fences, stairs, roofs, gardens, water pumps, swimming pools, elevators,
guard rooms, annexes, and inner corridors in residential and commercial complexes.
Service Provider:
A person holding a valid licence issued by the Authority authorizing him to perform an electricity
service activity.
Service Applicant:
A natural or legal person who applies for an electricity service connection for a facility or separate
unit that he owns, or applies for the service to be modified after the connection.
Consumer:
Every person who is supplied with an electricity service for his own consumption.
Connection Agreement:
An agreement signed between the Service Provider and the Service Applicant, which defines the
conditions for the electricity service connection.
Consumption Agreement:
An agreement signed between the Service Provider and the Consumer, which defines the conditions
for the electricity service provision.
Consumption Tariff:
The approved fee for monthly consumption (Halalah/kWh) specified in Appendix (2), and the
amendments thereto.

Connection Fee:
The approved fee for the connection of an electricity service to the Service Applicant, specified in
Appendix (3), and the amendments thereto.
The Distribution Code:
The Distribution Code issued by the Authority’s Board of Directors, Resolution No. (4/18/29), dated
02/05/1429 H, and any amendments thereto.
The Grid Code:
The Saudi code for electricity transmission issued by the Authority’s Board of Directors, Resolution
No. (3/16/28), dated 06/01/1428 H, and any amendments thereto.
Transmission Substation:
The substation that converts the transmission voltage to another transmission voltage or to the
medium voltage.
Main Distribution Substation:
The substation that converts the medium voltage into another medium voltage.
Distribution Substation:
The substation that converts medium voltage to low voltage.
Service Applicant Substation:
The substation that converts the network voltage to the voltage required by the Service Applicant
that primarily serves the Service Applicant’s loads and is located on his property.
Clearance Distance:
The distance between conductors and the ground, buildings, or other facilities, that constitutes the
minimum safety requirement when constructing transmission and distribution networks.
Law of Expropriation:
The Law of Expropriation of Real Estate for the Public Interest and the Temporary Seizure of Property,
issued by Royal Decree No. (M / 15), dated 11/03/1424 H.
Protection of Service Providers’ Facilities Regulations:
A list of the rules for controlling and estimating the costs of repairing damage, calculating
compensation, and determining penalties for violations on the facilities of the Service Provider,
approved by the Minister of Water and Electricity, Resolution No. (886/1), dated 02/11/1433 H.
Substation:
Refers to either a transmission substation or a main distribution substation, according to the context.
Business Day:
Any day on which the offices of the Service Providers in the Kingdom are officially open to conduct
business.

Guaranteed Standards:
The minimum level of electricity services that the Service Provider must provide, and should the level
of services fall below that, the Service Provider must financially compensate the affected Consumer
according to the guaranteed standards Guide, as approved by the Authority.
Connected Load:
The sum of all nameplate ratings of all electrical equipment and installations belonging to the
customer's building/facility that could be used by the Consumer in the present or future. It is to be
estimated before applying a Demand Factor or diversity factor. It is expressed in Volt-Amperes (VA),
as specified in Appendix (4).
Demand Factor:
The ratio of the Demand Load to the Connected Load of a Consumer's building.
Demand Load:
The individual maximum demand load of a Consumer's building, usually occurring during the peak
loading period (either estimated or measured). It must be calculated from the Connected Load of the
Consumer's building, multiplied by the approved Demand Factor of the building. It is expressed in
Volt-Amperes (VA).
Coincident Demand Load:
The maximum (coincident) Demand Load of a Consumer's building with multiple units. It must be
calculated from the Total Demand Load of the Consumer's building multiplied by the approved
Coincidence Factor of the building. It is expressed in Volt-Amperes (VA).
Coincidence Factor:
The ratio of the Coincident Demand Load of a Consumer's building with multiple units (kWh Meters)
to the Total Demand Load of the Consumer's building, with both readings taken at the same supply
point at the same time.
Substation Firm Capacity:
The capacity of an operational substation according to the planning standards approved in
accordance with the requirements of the Transmission and Distribution codes.

Chapter Two
General Provisions

Chapter Two
General Provisions
Article (2): General Provisions:
2-1 The Authority is the final reference point for the explanation or interpretation of all texts and
paragraphs in this Guide, or if there are any inconsistencies (actual or perceived) between the
Guide and any other regulatory documents.
2-2 The Service Provider must comply with all applicable Rules and regulations and adhere to the
approved technical standards and codes. The Service Provider is not obligated to apply
retroactive modifications to his network, except for amendments related to safety or
environmental protection. The Authority has the final decision regarding mandatory
modifications.
2-3 The Service Provider is not allowed to place his network, or any part of it, within the boundaries
of any public or private property before fulfilling all legal requirements and documentation. In
addition, the Service Provider must abide by all the conditions issued by the licensing entity
when constructing the network.
2-4 The Service Provider undertakes to guarantee all the rights of the Service Applicant and the
Consumer mentioned in this Guide and the relevant Rules and regulations, including their right
to obtain the service, and to be provided with information about their account, in accordance
with the provisions of this Guide.
2-5 The Service Applicant and the Consumer undertake to perform the duties related to them in
accordance with the provisions of this Guide, and the relevant Rules and regulations, and not to
harm the interests of the Service Provider. The most important of these is paying their bills, and
not misusing any of the facilities belonging to the Service Provider, or any part of his network.
2-6 The Service Provider has the right to take all legal actions, including disconnection or
withholding the service, to address situations that may affect his provision of service or affect
the reliability and safety of the network, in accordance with the provisions of the Electricity Law
and its implementing regulations, this Guide, and any rules and procedures issued in this regard.
2-7 The Service Provider has the right to remove the cause of any damage to his network if the
offender is not obliged to do so. In such cases, the offender must pay all related costs in
accordance with the provisions of this Guide and the Protection of Service Providers’ Facilities
Regulations.
2-8 The Service Provider must hire qualified personnel to handle Consumer complaints in each
service office, assigned with the task of receiving complaints and identifying solutions, with the
number of employees being proportional to the number of Consumers handled by the office.
2-9 The Service Provider must place a board in a prominent place in its service offices showing the
procedures for handling Consumer complaints, and stating that the Service Applicant or

Consumer has the right to raise his complaint with the Authority if he is not satisfied with the
outcome of a complaint resolved by the Service Provider.
2-10 In the event of a complaint or dispute about any matter related to this Guide or its
implementation, or about any aspect related to the provision of an electricity service, the Service
Applicant or Consumer has the right to file a complaint using the Consumer Complaints Process
approved by the Authority on the Authority’s official website.

Chapter Three
Regulations and Procedures for
Electricity Service Connections
▪ General Rules
▪ Connection Regulations for Plots
▪ Electrification of Villages, and Rural Areas.
▪ Residential Facilities without Legal Deeds or Property Documents Authorized
by the Country
▪ Service Applicant Load Calculations
▪ Determining the Number of Service Applicant Meters
▪ Sub-meters
▪ Requirements for a New Electricity Service Connection
▪ Connection Regulations According to Load
▪ Electricity Service Connection for Minor Loads
▪ Temporary Electricity Service Connection

Chapter Three
Regulations and Procedures for Electricity Service Connections
Introduction:
This chapter addresses the regulations and procedures for the connection of an electricity service to
private plots; the electrification of villages, rural and residential areas; and the permanent or
temporary connection of electricity services to facilities. This chapter also deals with the method of
calculating loads, the number of meters, and the service connection requirements, in addition to the
connection regulations based on loads.
Article (3): General Rules:

3-1 Distribution Network Planning Systems:
The implementation of the electricity network must be performed according to the planning system
already applied in that area (ring or radial)1 .
3-1-1 If the Service Applicant’s location is in an area where a ring network planning system is
applied, then the Service Provider must provide the service to the applicant according to the
ring network system.
3-1-2 If the Service Applicant’s location is in an area where a radial network planning system is
applied, and the Service Applicant wishes to obtain ring-methodology connection to his
facilities, then he must bear the costs of obtaining the other system.
3-2 Feeding to multiple-points due to the distance of loads in the facility.
If the Service Applicant requests feeds at more than one point in his facility due to the distance of the
loads from the feed, then the Service Provider must fulfil the request; however, the Service Applicant
must bear the actual cost of any additional equipment required. The closest location to the source of
the supply will be considered the main supply location for the Service Provider’s supply, and the
consumption of all meters will be combined in a single bill if the facility is a separate single unit.
3-3 Feeding from multiple-sources for the purpose of improving reliability.
If the Service Applicant requests that his facility is fed from more than one source on the Service
Provider’s network, the Service Provider must fulfil the request taking the following into account:
3-3-1 The provisions of Article (11) of this guide must be applied to the second source of power,
taking into account the following:
A- The load of the second supply source should not be taken into consideration when determining
the Coincident Demand Load of the facility.
B- The Service Applicant is not responsible for constructing the substation mentioned in Paragraph
(11-3-7) if the load of the second supply source exceeds (25 MVA).
The radial and ring planning systems are shown in diagram (1) of Appendix (8) 1

3-3-2 The Service Applicant must provide the necessary equipment to ensure that the main and
second source are not used at the same time.
Article (4): Connection Regulations for Plots:
The Service Applicant – whether the owner of the plot is a governmental entity or an investor(s) –
must coordinate with the Service Provider to provide the electricity service to the plot in accordance
with the following rules:
4-1 The Service Applicant must submit a detailed study of the plot’s loads through a licensed
consultancy office, and the Service Provider must respond to the study within (20) twenty
Business Days.
4-2 The Service Provider, in agreement with the Service Applicant, must designate the sites and areas
necessary to accommodate the distribution substations, free-of-charge, through usufruct rights.
When the purpose of use ceases, usage of the sites will revert to their owners.
4-3 The Service Applicant must, at his own expense, supply and construct medium voltage networks
and distribution substations within the boundaries of the plot according to specifications
provided by the Service Provider, using an approved contractor under its supervision. The Service
Applicant must bear the financial costs for the works related to the Service Provider's connection
to the distribution networks in accordance with Table (4) in Appendix (3).
4-4 Should the service connection to the plot so require, the Service Provider, in agreement with the
Service Applicant, must designate the sites and areas necessary to accommodate the transmission
substations and the main distribution substation, which must be cleared to the benefit of the
Service Provider according to the Law of Expropriation.
4-5 If the plot is located within an Area Slated for Development, the Service Provider must bear the
costs of establishing a new connection line to the network, as well as the costs of supply and
construction of the transmission substation or main distribution substation; they are also
responsible for its operation and maintenance.
4-6 If the plot is not located in an Area Slated for Development, the supply and construction costs of
the transmission substation, and main distribution substation if required, as well as the
connection to the Service Provider's network are as follows:
4-6-1 If the distance between the beginning of the plot and the nearest substation (depending on
the approved route) does not exceed (10 km) for a voltage of (13.8 kV), or (30 km) for a
voltage of (33 kV), the Service Applicant must bear the construction costs of a new
transmission substation or main distribution substation, and the connection to the Service
Provider's network. The plot’s owner must bear the costs of connecting the plot’s medium
voltage network to the new transmission substation or main distribution substation.
4-6-2 If the distance between the beginning of the plot and the nearest substation (according to
the approved route) exceeds (10 km) for a voltage of (13.8 kV) or (30 km) for a voltage of (33

kV), then the Service Applicant must bear the construction costs of the new transmission
substation or main distribution substation, and connecting it to the Service Provider's
network. In addition, the Service Applicant must bear the cost of connecting to the
transmission/distribution voltage, according to the connection voltage shown in Tables (2)
and (3) of Appendix (3).
4-7 All networks and substations funded by the plot owner become the property of the Service
Provider who will be responsible for their operation and maintenance; however, the Service
Provider must have the right to use them to supply any other Consumer outside the plot, but must
give future priority to the plot to use the network established with funding from the Service
Applicant.
4-8 The electricity service must not be provided to the plot unless the conditions indicated above are
met.
4-9 Subject to the provisions of paragraphs (4-1 to 4-8) above, if the Service Applicant is going to
build facilities for the whole or part of the plot, it must be done in compliance with the Total
Coincident Demand Load of the facilities, as explained in Article (11) of this Guide. Should
multiple Service Applicants seek to establish facilities in parts of the plan after the sale of lands,
each Service Applicant is responsible for their connection requirements according to the Total
Concurrent Demand Load of their part.
Article (5): Electrification of Villages and Rural Areas:
The Service Provider must provide an electricity service from his distribution network to Service
Applicants in all villages and rural areas within his concessional area, according to the following
conditions:
5-1 The village or rural area should be approved by the Ministry of Interior.
5-2 The village or rural area should be approved under the electrification plan for villages and rural
areas provided by the Service Provider and approved by the Ministry for that year.
Article (6): Residential Facilities Lacking Nationally Authorised Legal Deeds or Property Documents
Residential Facilities without legal deeds or property documents authorized by the country must
have an electricity service delivered to them according to the regulations in the Council of Ministers
Resolution No. (75565), dated 01/12/1443H, and any subsequent regulatory decisions issued in
this regard.
Article (7): Service Applicant Load Calculations:
Loads are calculated for each building or residential and commercial facility based on the built area
in accordance with the load calculation guidance tables shown in Appendix (4), taking the following
into account:

7-1 Calculation of Building Loads in Special Cases:
Buildings with Constructed Areas covered by the guidance tables that have additional loads,
such as loads for central air conditioning, electrical equipment for swimming pools, or elevators,
must determine the loads and add them to the guidance table loads. Based on this, the total load
for the Service Applicant is determined.
7-2 Load calculation for buildings with high ceilings (higher than 3.5 m):
The estimated loads in the guidance tables are for calculating loads for buildings with standard
ceilings (3-3.5 meters high). However, in cases where the building ceilings exceed the standard
height, these buildings will require additional loads in the form of air-conditioning loads. These
loads can be calculated by adding (30 VA) per cubic meter (1 m3) of volume in excess of the
standard height, and adding this load to the guidance table loads to calculate the recommended
loads. Based on this, the total load for the Service Applicant is determined.
7-3 Loads to which the guidance tables for load calculations do not apply:
Loads for facilities to which the guidance tables do not apply should be determined according to
load details submitted by the Service Applicant, taking into consideration the nature of their use.
The Service Provider has the right to review them in accordance with the approved planning
standards. These facilities include, but are not limited to, the following:
A. Buildings with areas that are outside the scope of the tables.
B. Industrial loads and workshops.
C. Petrol stations.
D. Farms.
E. Warehouses.
F. Hospitals.
7-4 Load calculation for projects consisting of several units or facilities:
The loads of several facilities are considered as one application if the facilities are contained in a
single deed (even if it possesses multiple building permits), or they have one building permit
(even if it contains several units), or if they are within a development project for one owner. The
loads for such projects must be calculated considering the Coincident Demand Load submitted
by the Service Applicant. The Service Provider has the right to review them according to the
approved load calculation mechanism.
Article (8): Determining the Number of Meters Required by a Service Applicant
While considering the connection regulations according to the loads stipulated in Article (11) of
this chapter when connecting an Electricity Service, the Service Provider must equip each
independent unit with a separate meter. Additionally, each meter must have an independent
account, even if the unit is one of a group of units owned by the same owner, such as in apartments
and villas in residential compounds, commercial shops, etc. The number of meters for the Service
Applicant are determined as follows:

8-1 Residential Facilities:
8-1-1 Residential facilities are considered as one Residential unit and are equipped with
one meter. However, if they are proved to consist of several separate units based on
the building permit and after inspection by the Service Provider, each separate unit
will be equipped with a meter for separate consumption. If the actual number of units
differs from the number of units in the building permit, the Service Applicant must
amend the building permit to conform with the actual one, otherwise the lesser
number of units will be taken.
8-1-2 A residential unit is considered separate if it has the following:
A. A room, a kitchen, and a bathroom.
B. A separate entrance from the other units.
C. A separate staircase (not inside the residence) in case of multiple floors.
8-2 Commercial Facilities:
8-2-1 Shops and offices used by one party are equipped with meters according to the
building permit, even if they are open plan. Their consumption must be
combined into one bill until such time that they are separated on site into
independent units.
8-2-2 If a unit has more than one meter installed for technical reasons, and it is being
used by a single Consumer, its loads will be combined. It will be charged for the
total load, and one bill, combining the meter consumptions, will be issued.
8-2-3 A commercial facility that has more than one activity in one open place is
considered one commercial unit and is equipped with only one meter. However,
if it includes separate shops that are not related to each other and have
independent licences, and they do not share electricity services such as air
conditioning and lighting, then each shop must be equipped with an
independent meter.
8-3 Annexes:
An annex is built with a permit from the municipality on an area of land or on the roofs of
buildings as an addition to a residential or commercial facility. An annex is not considered
an independent, stand-alone residential unit, but rather belongs to one or several units, and
is therefore not equipped with a separate meter. However, if the municipality states in
writing in the building permit, or in a separate letter, that the annex is a residential unit and
meets the conditions of a residential unit, then it must be provided with a separate meter.
8-4 Chalets and Resorts:
A separate meter must be installed for a chalet or resort that is an independent unit, or
is included in a group of chalets or resort units, according to the following:
A. The chalet or resort should fulfil the conditions of an independent residential unit.

B. A building permit that specifies the number of chalets or resorts must be provided.
8-5 Small Residential Units (also known as studios):
A separate meter must be installed for a studio according to the building permit, which
must include a bedroom, a bathroom, and a kitchen.
8-6 Service Meters:
A service meter must be installed for residential and commercial facilities owned or
leased by more than one person according to the following conditions:
8-6-1 There are shared loads for independent units, each of which has an independent
and separate entrance based on the building permit and site inspection.
8-6-2 It is not allowed to install more than one service meter for a single facility unless
there is a technical requirement for doing so; however, the readings must be
combined into one bill.
8-7 Determining the Number of Meters for Part of a Facility
If the Service Applicant submits a request to supply part of his facility, meters must be
provided for the part for which the service is requested according to the following
conditions:
8-7-1 The constructed part of the facility complies with the building permit.
8-7-2 This will not be considered a reason to breach the obligation to provide a location
for the transformer should the load of the whole facility exceed (166 kVA), in
accordance with the provisions of Paragraph (11-1-6).
8-7-3 When calculating bills, the units for which the electricity service connection is
requested will be, or will not be, treated as one unit in terms of combining meter
readings, in accordance with Paragraph (11-1-5) and Clause (14-1).
Article (9): Sub-meters
9-1 Each independent unit must be equipped with a separate meter according to the regulations
for connecting electricity services, and each unit will be issued a separate bill. For complexes
and buildings that are supplied from one main meter, and which cannot be split into
separate meters for technical reasons, it is possible to issue separate bills for the sub-meters
installed by the Service Applicant or Consumer, according to an agreement between the
Service Applicant or Consumer and the Service Provider, which includes the responsibilities
of each entity according to the procedures and conditions in the Connection Agreement.
9-1-1 Terms of Implementation:
A. If the request is for a residence for employees of a governmental or other entity, an official letter
must be submitted by the entity to which the residence belongs, including around-the-clock
entry approval for the Service Provider’s staff, vehicles, equipment, and machinery, and the
disconnection of the electricity service from Consumers in case of non-payment.

B. There is a building permit indicating the number of units (residential or commercial), and in the
case of existing buildings, the number of units is confirmed by a letter from the municipality.
C. The meters must be installed in appropriate locations to allow meter readings and the
disconnection of the electricity service.
D. Signing a Connection Agreement between the Service Provider and the owner, and a
Consumption Agreement between the Service Provider and the Consumer.
E. All sub-meters should be inspected by the Service Provider at the expense of the owner to ensure
that they conform with the Service Provider’s meter standards.
9-1-2 The Service Applicant must be responsible for the maintenance of the sub-meters if they
are not owned by the Service Provider, but the Service Provider may assume responsibility
for maintaining the sub-meters under a special agreement with the Service Applicant.
Article (10): Requirements for a New Electricity Service Connection:

10-1 Before issuing a building permit, the Service Applicant or the building licensor must obtain a
coordination certificate from the Service Provider stating the expected date of service
connection, electrical energy needed, and the possibility and requirements of supply. The
electricity service may be connected to the new facilities provided the requirements in Table (1)
of Appendix (6) are met.
10-2 The Service Provider must connect the electricity service on the low distribution voltage to the
Service Applicant within twenty (20) Business Days from the date of paying the connection fees,
providing there are no impediments beyond the Service Provider’s control.
10-3 The Service Provider has the right not to connect a new service to the Service Applicant if he
has unpaid bills.
10-4 The Service Applicant must pay the connection fee within ninety (90) days from the date of
payment notification by the Service Provider, and in case of non-payment during this period, the
Service Provider has the right to re-assessing the customer's eligibility for the service, and re-
calculate the costs.
10-5 Meters must be installed for the units in accordance with the requirements in Table (5) of
Appendix (6) of this Guide.

Article (11): Regulations for Connecting Electricity Service based on Load Requirements:
Connection regulations depend on Coincident Demand Loads according to the following
classification:
▪ Loads not exceeding (4 MVA).
▪ Loads exceeding (4 MVA) and not exceeding (25 MVA).
▪ Loads exceeding (25 MVA).
Connection regulations according to the above load classification are as follows:
11-1 Electricity service connection regulations for loads not exceeding (4 MVA):
11-1-1 The electricity service must be connected for loads not exceeding (4 MVA) on the low
distribution voltage network.
11-1-2 The Service Applicant must bear the costs of the low distribution voltage connection
according to the capacity of the breaker shown in Table (1) of Appendix (3).
11-1-3 In addition to the connection costs mentioned in Paragraph (11-1-2) above, if the facility to
which the electrical service is requested is located outside the planned areas, and outside the
network, the Service Applicant must bear the costs of connection to the network according to one
of the following two options:
A. To bear part of the line building costs outside the boundaries of the network as shown in Table (1)
of Appendix (5), and the Service Provider must bear the costs of the line within the boundaries of
the network as well as the remaining costs of the line outside the network.
B. To share with other Service Applicants in bearing the full costs of installing a medium-voltage
network from the nearest supply source.
11-1-4 Additions outside the boundaries of the network referred to in Paragraph (11-1-3), partly or
completely financed by Service Applicants, may not be incorporated within the boundaries of the
network until three calendar years have elapsed after operations and services have been initiated.
11-1-5 The Service Provider must bear the costs of supplying and installing transformers, and low-
voltage network breakers and accessories.
11-1-6 If the facility consists of six (6) residential units or fewer, they must be treated as separate
units when calculating connection fees. As for facilities that consist of more than six (6)
residential units, or any other non-residential unit (such as a shop or a commercial office),
connected to one supply source, they must be treated as a single unit for the purpose of
calculating the connection fees, taking into account that the service meter is not counted among
the number of units.
11-1-7 The Service Applicant must provide a dedicated area for the distribution substation within
his facility to accommodate the transformers and the necessary electrical equipment if the loads
corresponding to the total constructed area of the facility (according to the building permit)
exceed (166 kVA), irrespective of the circuit breaker loads installed by the Service Provider. The
distribution substation should conform with the following requirements:

A. It should be on a certified street.
B. The area should not exceed (20 m2) per transformer.
C. It should comply with the drawings and specifications approved by the Service Provider.
D. It should have obtained the approval of the municipality for the site.
The Service Provider should consider supplying the facility from the existing network without the
need for a distribution substation whenever it is technically possible, according to specific
technical conditions prepared by the Service Provider and approved by WERA.
11-1-8 The Service Provider must pay the owner of the facility a fee for using spare capacity of the
distribution substation mentioned in Paragraph (11-1-7) to serve other Consumers, according to
the value specified in Table (2) of Appendix (5). The owner, or someone acting in a similar
capacity, is not entitled to such a fee if it is a government entity.
11-1-9 In case a low distribution connection at a voltage different from the Service Provider’s
standard voltage is requested, or a medium distribution voltage is requested, the connection
regulations in Paragraph (11-2) apply.
11-2 Electricity service connection regulations for loads exceeding (4 MVA) and not
exceeding (25 MVA):
11-2-1 Electricity services must be connected for loads exceeding (4 MVA) and not exceeding
(25 MVA) on the medium distribution voltage.
11-2-2 The Service Applicant is entitled to split the loads on the low distribution voltage for the
purpose of measuring consumption in a way that does not conflict with the rules and regulations
of the Consumption Tariff. The costs of consumption meters must be borne by the Service
Applicant after agreement with the Service Provider according to one of the following options:
A. The Service Provider supplies and installs the meters, and the Service Applicant bears the costs for
each meter as shown in Table (2) of Appendix No. (3).
B. The Service Applicant supplies and installs the meters according to the specifications of the Service
Provider and under their supervision.
11-2-3 The Service Applicant must bear the costs of connecting to the medium distribution voltage
network as shown in Table (2) of Appendix No. (3).
11-2-4 The Service Applicant must bear the costs of connection to the nearest suitable point in the
network (specified by the Service Provider) starting with the feeder breaker in the substation.
The cables and connection lines will be owned by the Service Provider, and it must be
responsible for their operation and maintenance.
11-2-5 The Service Applicant must construct his own substation (Service Applicant Substation) and
must be responsible for its operation and maintenance, besides being responsible for
implementing, operating, and maintaining his own network.
11-2-6 As an exception to the provisions of Paragraph (11-2-5), the Service Provider must operate
and maintain the Service Applicant's substation if the following conditions are met:

11-2-6-1 The substation conforms to the standard specifications of the Service Provider’s
network.
11-2-6-2 The substation is located on the outer boundaries of the facility and the Service
Provider has free access to it.
11-2-6-3 Transfer of ownership of the substation equipment to the Service Provider. If the
Service Applicant wishes to retain ownership of the substation, he must pay the Service
Provider an annual fee equivalent to (2.5%) of the total substation capital value, subject
to annual changes in the inflation rate, following approval by WERA.
11-2-7 The Service Provider may share the costs of the Service Applicant’s substation and connection
lines with the Service Applicant, proportional to the additional power that the Service Provider
wishes to add, so that it can supply it to other Consumers.
11-2-8 In case a connection on a medium voltage distribution network is requested at a voltage
different from the Service Provider’s standard voltage, or if there is a technical requirement to
connect to a transmission voltage network, then the connection regulations mentioned in
Paragraph (11-4) apply.
11-3 Electricity service connection regulations for loads exceeding (25 MVA):
11-3-1 Electricity services for loads exceeding (25MVA) and not exceeding (120MVA) must be
connected to the transmission high voltage network.
11-3-2 Electricity services for loads exceeding (120 MVA) must be connected to the transmission
high or extra high voltage networks.
11-3-3 As an exception to paragraph (11-3-1) above, the Service Provider may deliver the
electricity service to the Service Applicant at a medium distribution voltage from one of its
substations according to the following controls:
11-3-3-1 This procedure should not delay the provision of the service to Consumers whose loads are
less than (25 MVA) in the same area.
11-3-3-2 The Service Applicant must share the costs of the substation from which they will be fed
based on actual costs at the time of construction – including the recorded value of the
substation land – in a ratio equivalent to the ratio of the simultaneous Demand Load to
the safe capacity of the substation.
11-3-4 The Service Applicant must bear the connection costs to the transmission high voltage as
shown in Table (3) of Appendix (3).
11-3-5 The Service Applicant must bear the connection costs to the nearest suitable point in the
network (specified by the Service Provider) starting with the feeder breaker. If the Service
Applicant objects to the location of the network connection point specified by the Service
Provider, WERA must decide on the matter. The cables and connection lines must be owned
by the Service Provider.

11-3-6 The Service Applicant must be entitled to divide the loads on the distribution voltages for
the purpose of measuring consumption in a manner that does not conflict with the rules and
regulations related to consumption tariffs. The Service Applicant must bear the costs of the
consumption meters after agreeing with the Service Provider according to one of the
following two options:
A. The Service Provider supplies and installs the meters, and the Service Applicant bears the costs
for each meter as shown in the tables in Appendix (3).
B. The Service Applicant supplies and installs the meters according to the specifications of the Service
Provider and under their supervision.
11-3-7 The Service Applicant must construct his own substation and must be responsible for its
operation and maintenance, as well as implementing, operating and maintaining his own
network.
11-3-8 As an exception to the provisions of Paragraph (11-3-7), the Service Provider must operate
and maintain the Service Applicant's substation if the following conditions are met:
11-3-8-1 The Service Applicant's loads are split on the distribution voltage for the purpose of
measuring consumption.
11-3-8-2 The substation complies with the standard specifications of the Service Provider's
network.
11-3-8-3 The Service Provider has free access to the Substation.
11-3-8-4 Transfer of ownership of the substation equipment to the Service Provider. If the
Service Applicant wishes to retain ownership of the substation, he must pay the
Service Provider an annual fee equivalent to (2.5%) of the total substation capital
value, subject to annual changes in the inflation rate, following approval by the
Authority.
11-3-9 The Service Provider may share the costs of the Service Applicant’s substation and connection
lines with the Service Applicant proportional to the additional power that the Service Provider
wishes to add so that it can supply it to other Consumers.
Article (12): Electricity Service Connections for Minor Loads 2
12-1 Electricity service shall be connected to small and fixed sites (units) whose loads do not
exceed (4 kVA) and In presence of technical impediments that prevent to installation meter
from the Service Provider’s nearest available supply without the need to install a meter, the
consumption is calculated according to Paragraph (36-3-3) of the Guide. , if the requirements
in Table (1) of Appendix (6) are met.
12-2 Electricity service connection fees for connecting minor loads: The electricity service
connection fee for minor loads is calculated according to the capacity of the breaker to be installed.
For example: small billboards, telephone booths, self -service machines, ATMs.2

Article (13): Temporary Electricity Service Connections:
13-1 Temporary electricity service connections to building sites:
The connection of a metered electricity service for a limited period of time to a building site,
should take into account during the technical design stage of the temporary connection, the
possibility that the main cable or line may be used permanently in the future. This will reduce
the work that the Service Provider must carry out and reduce the financial burden on the Service
Applicant.
13-1-1 Requirements for temporary electricity service connections to building sites:
A temporary electricity service to a building site should be connected within twenty (20)
Business Days from the date of paying the connection fees, provided it is a low distribution
voltage and the requirements in Table (2) of Appendix (6) are met.
13-1-2 Fees for temporary electricity service connections to building sites:
Only the actual cost of connecting a temporary service can be billed to the Service Applicant.
The cost of connecting the cable, line, and equipment, cannot be included if they can be used
in a future permanent connection for the same or another Service Applicant at the same site.
13-2 Temporary electricity service connections for events:
The connection of an electricity service, with or without a meter, for a limited period for events
(such as weddings, festivals, seasonal events).
13-2-1 Requirements for temporary electricity service connections for events:
Electricity services can be connected to events, provided the requirements in Table (2) of
Appendix (6) are met. Whenever it is technically possible, the Service Provider should
consider supplying the event from an existing network, otherwise they should use mobile
generation.
13-2-1: Fees for temporary electricity service connections for events:
Temporary electricity service connection fees for events are specified in Table (2) of
Appendix (5).

Chapter Four
Regulations and Procedures for Electricity Service
Modifications
▪ Adding New Loads
▪ Increasing loads
▪ Reducing Loads
▪ Merging Loads
▪ Splitting Loads
▪ Replacing a Meter with a Meter of Similar Capacity
▪ Relocating Meters
▪ Changing the Electricity Service Voltage

Chapter Four
Regulations and Procedures for Electricity Service Modifications
Introduction:
This chapter addresses the regulations and procedures for modifying electricity services. These
include requests for adding new loads; increasing, reducing, merging, or splitting existing loads;
relocating or changing meters; and changing electricity service voltages.
Article (14): Adding New Loads:
Electricity service connections to a built-up area with a municipality permit as independent units can
be added, provided that the requirements in Table (3) of Appendix (6) are met, subject to the
provisions of Paragraph (11-1-7) of Chapter 3, for cases in which the total of existing and new loads
to be added to the facility exceeds (166 kVA).
14-1 Regulations for Load Addition Requests:
14-1-1 If the Service Applicant has already been supplied with an electricity service connection,
and he then submits a request for an additional load within a period not exceeding five (5)
calendar years from the date the previous load was added, then the connection fee must be
calculated as if it were a single connection request. However, if the additional load is
requested after five (5) calendar years have elapsed from the date the previous load was
added, then it is considered a new connection request.
14-1-2 Subject to the period mentioned in Paragraph (14-1-1), if the addition request results in
the Service Applicant moving to a higher load category, the Service Applicant must bear the
costs of the networks and equipment previously installed at the expense of the Service
Provider, which the Service Applicant still uses, according to their original cost when they
were first installed.
Article (15): Increasing Loads:
An increase in power allocated to an existing unit can be made based on the needs of the Service
Applicant due to an increase in the actual loads of the facility, or the addition of buildings that do not
meet the requirements of independent units, provided that the requirements of Table (3) in
Appendix (6) are met, taking into consideration the provisions of Paragraph (11-1-7) of Chapter 3
for cases in which the total facility loads after the increase exceeds (166 kVA).
15-1 Connection fees for load increase requests:
If the Service Applicant submits a request to increase the loads, then the calculation is made
based on the new load, and the connection fee for the old load is deducted, providing the
requirements in Table (3) of Appendix (6) are met, and subject to the provisions of Paragraph
(11-1-6) of Chapter 3, and Paragraph (14-1) of this Chapter. The calculation is made from the
date the last reading was taken on the meters for which the increase request was made.

Article (16): Reducing Loads:
A reduction in capacity assigned to an existing unit can be made based on the needs of the Service
Applicant, due to a reduction in the actual loads of the facility, the application of energy saving
measures, or load shifting, provided the requirements in Table (3) of Appendix (6) are met.
16-1 Load reduction request fee calculations:
If the service is already connected for the Service Applicant, and he then submits a request to
reduce the loads of the facility, the service will be modified according to the new load and no
new connection fee need be paid for the new connection. Fees will only be charged based on
the actual costs incurred in the load reduction process, and the applicant will not be reimbursed
for any connection fees that have previously been paid.
Article (17): Merging Loads:
Two or more meters can be merged into a single meter, whether it is associated with an increase in
capacity or not, provided that the requirements in Table (3) of Appendix (6) are met.
17-1 Connection fees for merging loads:
17-1-1 If the Service Applicant submits a request to merge previous loads without it resulting in
an increase in load, then only the actual costs of merging are incurred.
17-1-2 If the Service Applicant submits a request to merge previous loads and it results in an
additional load, then a connection fee will be calculated based on adding a new load, less
the previous load connection fee, in accordance with the provisions of Paragraph (11-1-7)
of Chapter 3. Should the request also result in a move to a higher load category, then the
provisions paragraph (14-1-2) also apply.
Article (18): Splitting Loads:
The electrical capacity assigned to an existing unit can be split using the approved areas criteria based
on several new units, provided the requirements in Table (3) of Appendix (6) are met.
18-1 Connection fee for load splitting requests:
18-1-1 If the Service Applicant submits a request to split existing loads without it resulting in an
additional load, then only the costs of splitting the loads are incurred.
18-1-2 If the Service Applicant submits a request to split previous loads, and it results in additional
loads, then the costs incurred will be according to the provisions of Clause (14-1) of this
chapter, and the provisions of Paragraphs (11-1-6) and (11-1-7) of Chapter 3.
Article (19): Replacing a Meter with a Meter of Similar Capacity.
The installed meter can be replaced with a new meter of the same capacity. If this is done at the
Service Applicant’s request and the existing meter is found to be technically sound, the Service
Applicant will be charged for the replacement at cost; however, if the meter is not technically sound
for reasons unrelated to the Service Applicant, then the meter must be replaced at the Service
Provider’s expense.

Article (20): Relocating Meters:
20-1 Relocating a meter from one location to another in the same property:
The meter may be relocated from one location to another within the same property at the
owner’s request and with the approval of the Service Provider, provided that the owner prepares
the new site, lays the necessary cables, and pays the actual relocation costs.
20-2 Relocating the meter from inside a building to the outside:
If the meter is installed inside the building, and there is some impediment preventing it from
being regularly read due to no fault of the owner, the meter can be relocated outside the building
at the Service Provider’s cost, provided that the owner prepares an alternative meter location
and lays the necessary cables to the new location; however, if the impediment is being caused
by the owner, then the owner must prepare the alternative location, lay the necessary cables,
and bear the actual costs of the relocation.
20-3 Relocating a meter from one property to another:
It is not permissible to relocate the meter from one property to another, even if they have the
same owner.
Article (21): Changing the Electricity Service Voltage:
The Service Applicant's electricity service can be changed from a low or medium distribution voltage
to another standard low or medium distribution voltage.
21-1 Fees for changing the electricity service voltage:
21-1-1 If the Service Applicant submits a request to change the voltage of their facility from the old
low voltage (127/220) to the new low voltage (230/400), the request must be met (if
technically possible) by installing a breaker with the equivalent capacity. The Service
Applicant will not bear the cost, provided that all Consumers benefiting from the
transformer agree to change the voltage.
21-1-2 If the Service Applicant submits a request to change the voltage of their facility to a standard
voltage other than that mentioned in paragraph (21-1-1), the request must be met, and the
Service Applicant must bear the actual cost.

Chapter Five
Regulations for Electricity Service Disconnection, Reconnection
and Cancellation
▪ Disconnecting and Reconnecting the Electricity Service Due to Non-Payment

▪ Disconnecting the Electricity Service for Reasons not Related to Payment
▪ Disconnecting the Electricity Service for Sites with Critical Loads
▪ Cancelling the Electricity Service
▪ Maintaining the Meter until Completing Renovation or Reconstruction

Chapter Five
Regulations for Electricity Service Disconnection, Reconnection and
Cancellation
Introduction:
This chapter addresses the cases and regulations that allow the Service Provider, licensed for
distribution and retail, to disconnect the electricity service from Consumers, and the procedures that
must be followed. The chapter also addresses permanent and temporary disconnection of the
electricity service, as well as regulations to maintain the service while renovation and building works
are in progress.
Article (22): Disconnecting and Reconnecting the Electricity Service Due to Non-Payment
22-1 Disconnecting the electricity service due to non-payment:
The Service Provider may disconnect the electricity service from Consumers if outstanding bills
are not paid, taking the following into account:
A. Before initiating disconnection procedures, the Service Provider must notify the Consumer using
the communication and notification methods found in Appendix (7), at least thirty (30) days in
advance (excluding official state holidays) if the outstanding balance is SR (1,000), or if the
Consumer has not paid for three consecutive months, whichever occurs first.
B. The period specified in Part (A) of this Paragraph starts from the 28th of the calendar month
following the payment deadline specified in the most recent unpaid bill.
C. If the Consumer fails to pay the arrears before the expiration of the notification period mentioned
in Part (A) of this Paragraph, the Service Provider must give the Consumer a final warning about
service disconnection four (4) days before the specified disconnection date using the
communication and notification methods listed in Appendix (7).
D. If the Consumer fails to pay within the notification period, the Service Provider may disconnect
the electricity service on the payment deadline specified in the bill, subject to the provisions of
paragraph (22-2).
22-2 Cases and situations in which electricity services disconnection due to non-payment is
prohibited:
The Service Provider may not disconnect the electricity service from a Consumer due to non-
payment, during the following times and in the following cases:
A. During school examinations in the residential consumption category
B. After 12 o’clock noon
C. Outside the official working hours of the Service Provider
D. During the holy month of Ramadan in the residential consumption category

E. If a formal complaint related to the bill has not been resolved
F. If an occupant of the facility is defined as a person with critical electricity needs, as detailed in Chapter
9 of the Guide: "Rules and Procedures for Service of Persons with Critical Electricity Needs"
G. If the Consumer’s outstanding payment to the Service Provider is not related to electricity consumption
from the meter in question, in accordance with Paragraph (22-4) of this chapter
22-3 Reconnection after payment:
The Service Provider must reconnect the electricity service within two (2) hours of resolving the
reason the electricity service was disconnected. The Consumer must pay the electricity service
reconnection fee shown in Table (2) of Appendix (5).
22-4 The Consumer leaving a facility from which the electricity service has been disconnected
due to non-payment:
22-4-1 If a Consumer vacates a facility where the electricity service has been disconnected for
non-payment of bills, and transfers directly to another facility, the arrears from the facility
where the electricity service was disconnected must be transferred to the new facility
according to the following guidelines:
A. A Consumption Agreement with the same Consumer for the facility from which the electricity
service was disconnected and the new facility must be signed.
B. Residential consumption must not be linked to other consumption categories or to non-
consumption arrears.
C. The regulations for disconnecting electricity services due to non-payment of bills outlined in
Paragraph (22-1) of this chapter must be observed.
22-4-2 The electricity service can be reconnected to the facility that had been disconnected,
once its consumption arrears have been linked to the consumption of the new facility to
which the same Consumer has moved.
Article (23): Disconnecting the Electricity Service for Reasons other than Non-Payment
Subject to the provisions of Chapter (9) and Article (24) of this chapter, the Service Provider may
disconnect the electricity service from a Consumer for reasons unrelated to payment in the following
cases:
23-1 Electricity service disconnection based on a request from an official concerned authority:
The Service Provider may disconnect the electricity service from a Consumer based on an executive
decision or a request from the administrative governor, in accordance with the following procedures:
A. A letter is received from the official party concerned, asking the Service Provider to disconnect the
electricity service from the Consumer. The letter should explain the reason(s) for disconnecting the
service, and provide the Consumer's name, and account or subscription number.

B. The Service Provider may charge disconnection and reconnection fees for the electricity service, as
shown in Table (2) of Appendix (5).
C. Unless the situation requires otherwise, or the letter requires the Consumer’s electricity service to be
disconnected immediately, the Service Provider must send a letter to the Consumer explaining why the
official party concerned ordered the service disconnected, and allow a period of five (5) days from the
date the letter was sent before disconnecting the service, unless the Consumer can provide a letter from
the official party concerned cancelling the instruction to disconnect the service.
D. The electricity service may be reconnected upon receipt of written instructions from the official party
concerned that requested the disconnection.
23-2 Electricity service disconnection in emergency cases:

The Service Provider, in accordance with the provisions of the Distribution Code, may temporarily
disconnect an electricity service in emergency situations, to ensure the safety of the network, or while
reconnecting an electricity service previously disconnected from other Consumers connected to the
network. In such cases, before beginning to disconnect the service, the Service Provider must inform
the Consumer as soon as possible using the notification methods in Appendix (7), provided that the
notification includes the expected time the service will be reconnected.
23-3 Electricity service disconnection to avoid potential danger or damage:
The Service Provider must disconnect the electricity service from a facility in the following cases:
23-3-1 If the facility does not meet the safety requirements according to an official notification
from the General Directorate of Civil Defence.
23-3-2 If the continuation of electricity service poses a danger to the lives of individuals, exposes
them to injury, or causes damage to property, the Service Provider must act urgently to
eliminate the causes of danger.
It is not permissible for the Service Provider to collect service disconnection and reconnection fees
in the two aforementioned cases.
23-4 Electricity service disconnection due to scheduled maintenance or a new connection
request:
The Service Provider may temporarily disconnect the electricity service from a Consumer for
scheduled maintenance, or to fulfil a request to connect the electricity service to new facilities.
In such cases, the Service Provider must give all Consumers affected by the planned
disconnection five (5) days prior notice, as specified in the Distribution Code, using the
communication and notification methods specified in Appendix (7), and the notice must
include the approximate date of service reconnection.

23-5 Electricity service disconnection due to tampering with the meter or connections:
23-5-1 If the Service Provider detects any tampering with an electricity meter, the following actions
may be taken:
A. The Service Provider records the violation and the person accused of the violation signs the violation
report. The violator must visit one of the Service Provider's offices within seven (7) Business Days to
settle the amount owed due to the violation.
B. If the person accused of the violation is not available to sign the violation report, the Service Provider
should affix a sticker on the meter or on the facility’s entrance, and send a text message to the person’s
mobile phone notifying them that the meter has been tampered with, and that the violator should
either visit one of the Service Provider’s offices within twenty (20) Business Days to sign the violation
report, or should fill out and sign the violation objection form. Consumer contact information is
available through the Service Provider linked to the (Absher) system, or mobile phone numbers linked
to the SADAD account, in accordance with the procedures set by the Authority. If the violator is an
institution or a company, the message should be sent on the mobile phone registered to the company
or institution’s record with the Ministry of Commerce.
C. Subject to the provisions of Clause (22-2) of this chapter, if the violator does not visit the Service
Provider’s office within the period specified in Part (B) of this Paragraph, an estimate of lost
consumption resulting from the violation will be added to the next bill.
D. In all cases, it should be made clear in the text message sent to the violator, that he has the right to
object to the violation through the Service Provider’s electronic channels, or by visiting one of the
Service Provider’s offices, so that they can register the objection and submit it to the Authority.
E. The Service Provider submits the violation report and any attachments to the Authority, including
evidence that the necessary measures have been taken in accordance with Parts (A, B, C, and D) of this
Paragraph.
F. The Service Provider does not have the right to disconnect the electricity service from the violator, or
to force him to pay violation fines if the violation was referred to the Authority. The Service Provider
must not include the violation fines in the consumption bill, and these should not affect the
disconnection of service or monthly consumption payments until a decision is made about the
violation by the Authority.
23-5-2 In all cases, the violation report must be submitted to the Authority for a decision, and if
upheld, the Service Provider issues and collects the corresponding fine on behalf of the Authority.

23-6 Electricity service disconnection due to inability to read the meter:
The Service Provider may disconnect the electricity service from a Consumer if there is an
impediment related to the Consumer preventing the Service Provider from taking readings at the
specified time, provided that in such cases the service is disconnected according to the following
procedures:
A. The Service Provider must notify the Consumer at least sixty (60) days (excluding national holidays)
prior to initiating service disconnection procedures, using the communication and notification
methods specified in Appendix (7).
B. If the impediment has not been removed before the warning period referred to in Part (A) has expired,
the Service Provider should issue a final warning to the Consumer about the service disconnection four
(4) days before the specified disconnection date, using the means of communication and notification
specified in Appendix (7), to ensure that the warning has been received. Additional notification
methods may also be used.
C. If the warning period has expired and the obstacle has not been removed, the Service Provider may
disconnect the electricity service on the disconnection date specified in the warning notice, subject to
the provisions of Clause (22-2) of this chapter.
23-7 Electricity service disconnection due to poor electrical wiring or overload:

The Service Provider must disconnect the electricity service from the Consumer’s facility if it is
proven that the electrical wiring connected to his equipment poses a safety hazard, or that the load
exceeds the permitted capacity, after taking the following procedures:
A. The Service Provider must notify the Consumer at least thirty (30) days (excluding national holidays)
prior to initiating service disconnection procedures, using the communication and notification
methods specified in Appendix (7), unless safety requirements for individuals or property dictate
otherwise. The notification should instruct the Consumer to rectify the electrical wiring, reduce the
electrical loads, or submit a request to increase the meter capacity.
B. If the Consumer has not rectified the situation after half the period referred to in Paragraph (23-7-A)
has elapsed, the Service Provider should issue a final warning to the Consumer fourteen (14) days
before the specified disconnection date. The final warning must be sent using the methods of
communication and notification specified in Appendix (7); additional methods of communication may
also be used.
C. If the warning period has expired and the Consumer has not rectified the situation, the Service Provider
may disconnect the electricity service on the disconnection date specified in the warning notice, in
accordance with the provisions of Clause (22-2) of this chapter.

Article (24): Disconnecting Electricity Service for Sites with Critical Loads:
24-1 Facilities housing Critical Loads include the following:
A. Hospitals, vaccine warehouses, and blood banks.
B. Drinking water pumping stations, and pumping and sewage treatment plants in all main cities.
C. Receiving and transmitting stations, and the main telecommunications stations for service-
licensed entities, and official radio and television stations.
D. Important buildings such as operation and emergency centres (for different sectors), airports,
prisons, and other places specified by the government authorities concerned.
24-2 Should a Consumer in these categories fail to pay their bill, the Service Provider should send a
letter demanding payment be made within (30) days from the date the letter was received.
Proof that the letter was received must be obtained from a representative of the Consumer
concerned.
24-3 If the bill has not been paid by the date specified in the demand letter, the matter must be
referred to the Authority for further action.
Article (25): Cancelling the Electricity Service:
The Service Provider, when requested by the owner, and after verifying that there are no Consumers,
may cancel the service and remove the meter permanently or temporarily. Except for the stipulations
in Article (26) of this chapter, the Service Applicant may neither reserve the meter and keep it until
property modifications are complete, nor transfer it from one property to another. The procedures
are as follows:
25-1 Permanent removal:
If the owner submits a request to remove the meter because the property is to be demolished, the
Service Provider will permanently remove the meter according to the following procedures:
25-1-1 Ensure that no other Consumer is using the same meter.
25-1-2 Submit a demolition permit.
25-1-3 Settle all outstanding payments and cancel the subscription
25-1-4 If the owner submits a request for a new connection for the same site, he must be treated
as a new Service Applicant and must pay the connection fee.
25-1-5 If the demolition results in the removal of a distribution substation, the case should be
dealt with in accordance with Plan (2), detailed in Appendix (8).
25-2 Temporary removal:
If the owner submits a request to remove the meter and then return it for the purpose of renovation
or reconstruction, the following procedures must be followed:
25-2-1 Ensure that no other Consumer is using the same meter.
25-2-2 Submit a demolition and reconstruction, or renovation permit.

25-2-3 Settle the consumption bill.
25-2-4 Pay the actual costs of removal and installation in full if the recovered materials cannot
be reused again upon reinstallation.
Article (26): Maintaining the Meter until Renovations or Reconstruction are Complete
The meter can be kept with the owner, either in place, or transferred to another place in the same
property, until renovation or reconstruction is complete, provided that the owner undertakes to
maintain the Service Provider’s equipment during the renovation or reconstruction process, and the
owner takes responsibility for any damage to the equipment, and the owner prepares a suitable
location as deemed fit by the Service Provider, and the owner bears the actual cost of relocating the
meter.

Chapter Six
Regulations for Applying the Consumption Tariff
▪ Residential Tariff
▪ Commercial Tariff
▪ Governmental Tariff
▪ Industrial Tariff
▪ Agricultural Tariff
▪ Other Consumption Tariffs

Chapter Six
Regulations for Applying the Consumption Tariff
Introduction:
This chapter deals with the regulations for applying the Consumption Tariff corresponding to the
actual activity of the facility benefiting from the electricity service. Appendix (9) presents the
classification of Consumer facilities according to the type of use in accordance with the provisions in
this chapter.
Article (27): Residential Tariff:

The residential Tariff applies to facilities of a residential nature, including, but not limited to the
following:
27-1 Apartments, villas, palaces, houses, residential annexes, and service meters for residential
buildings, etc.
27-2 Residential facilities for factories, whether on or off the factory premises.
27-3 Residential facilities for hospitals, clinics (medical complexes), or similar businesses, whether
on or off the facility premises.
27-4 Government residential housing whose consumption is paid by the residents themselves.
27-5 Residential facilities of companies that are fully owned by the government.
27-6 Residential facilities belonging to charitable associations and mosque charities.
27-7 Chalets and resorts for personal use.
Article (28): Commercial Tariff:
The commercial Tariff applies to facilities of a commercial nature, including, but not limited to the
following:
28-1 Hotels, furnished apartments, wedding halls, shops, offices, petrol stations, workshops,
factories, regular or semi-automatic bakeries, etc.
28-2 Investment facilities of charitable associations and mosque charities.
28-3 Commercial printing presses such as copy centres, student service centres, wedding-card
printing presses, etc.
28-4 Office and service buildings of companies that are fully owned by the government.
28-5 Radiology centres and medical laboratories.
28-6 Refrigerators and refrigerated agricultural warehouses that are not located on agricultural
project sites.
28-7 Chalets and resorts for commercial use.

Article (29): Governmental Tariff:
The governmental Tariff applies to governmental facilities, including, but not limited to the
following:
29-1 Ministries and government institutions
29-2 All that the government pays for, subject to the provisions of Clauses (28-4) and (30-2) of this
chapter, regardless of the nature of the facility’s activity, such as public hospitals, clinics
(medical complexes), the mosques of the Ministry of Islamic Affairs Dawah and Guidance,
schools, factories, farms, and houses for which consumption bills are issued and paid for in
the name of a government authority.
Article (30): Industrial Tariff:
30-1 The industrial Tariff (depending on the connection voltage) applies to facilities intended for
industrial purposes that are licensed by government authorities responsible for issuing
industrial licenses, including, but not limited to the following:
30-1-1 Factories
30-1-2 Company facilities of an industrial nature that are fully owned by the government
30-1-3 Automated bakeries in which the production line is fully automated from start to finish
30-1-4 Printing presses, except for those included under the provisions of Clauses (28-3) of this
Chapter.
30-1-5 Offices of workers in industrial facilities who manage and operate the facilities.
30-2 The industrial consumption tariff for facilities connected to the distribution network applies to:
30-2-1 The following private health facilities:
A. Hospitals
B. General and specialized medical complexes
C. Clinics and out-patient surgery centres
D. Speech and hearing improvement centres
E. Disability care and rehabilitation centres
F. Psychotherapy centres
G. Dialysis centres
H. Physical therapy centres
30-2-2 Private institutions, institutes and schools licensed by government entities concerned with
issuing education and training licenses
Article (31): Agricultural Tariff
The agricultural Tariff applies to Agricultural Facilities and projects, including, but not limited to the
following:
A. Agricultural crop production farms.
B. Cattle and dairy production farms.
C. Poultry farms, their processing and similar projects.

D. Mechanical machines necessary for agriculture, such as water pumps for farm irrigation, refrigerators
located within agricultural projects that are considered part of its operations.
Article (32): Other Consumption Tariffs

32-1 The sale price of electrical energy to the pumping stations of the Saline Water Conversion
Corporation must be in accordance with the tariff specified in Table (1) of Appendix (2).
32-2 The electricity consumption tariff for cloud computing activities must be in accordance with the
tariff specified in Table (1) of Appendix (2). The tariff must be applied to facilities operating in the
field of cloud computing in the Kingdom, according to the requirements and regulations in the
rules and executive procedures document concerned with the electricity consumption tariff for
cloud computing activities, approved by the Authority.
32-3 If the facility is electricity-intensive (i.e., electricity costs represent more than (10%) of
operational costs, excluding material costs, etc.), the heavy consumption tariff shown in Table (1)
in Appendix (2) must be applied according to the requirements and regulations in the rules,
regulations, and executive procedures document concerned with the electricity intensive
consumption tariff for qualified facilities, approved by the Authority.
32-4 The electricity consumption tariff for charitable and cooperative institutions and societies and
similar institutions, must be in accordance with the tariff specified in Table (1) of Appendix (2).
They include the following:
A. Facilities of licensed associations, bodies, foundations, charitable organizations, or establishments
leased directly for their own account and used for charitable purposes
B. Charity mosques that are not reimbursed by the government
C. Holy Quran memorization societies, their memorization schools, and community dawah centres
licensed by the government agencies concerned

Chapter Seven
Regulations for Calculating Consumption and Billing
▪ Responsibility of the Service Provider for Accurate Consumption Calculations
▪ Determining the Consumption Category
▪ Consumption Insurance for Temporary Service
▪ Calculating Consumption, and Issuing and Distributing Bills
▪ Impediments to Meter Reading
▪ Merging and Splitting Consumption
▪ Calculating the Consumption of Sub-meters
▪ Management of Consumption Calculations and Billing Errors
▪ The Service Provider Fails to Read Meters and Collect Consumption Fees
▪ Faults due to Illegal Connections or Meter Tampering
▪ Handling Consumer Complaints for Incorrect Consumption Billing

Chapter Seven
Regulations for Calculating Consumption and Billing
Introduction:
This chapter addresses the Service Provider’s responsibility to ensure the accuracy of consumption
readings and related matters, such as meter inspections and auditing consumption readings. It also
deals with consumption calculations for special cases such as calculating the consumption of
temporary meters for building works or events. This chapter also covers problems related to
consumption calculations and billing, in addition to faults resulting from illegal connections or meter
tampering. It concludes with a mechanism for handling complaints related to incorrect consumption
bills.
Article (33): Responsibility of the Service Provider to Calculate Consumption Accurately:
33-1 Consumption auditing:
Consumption is calculated from actual monthly consumption readings (kWh). The Service
Provider must check consumption bills before issuing them. If an unusual increase or decrease
in consumption bills is noticed, the Service Provider must inspect the meters linked to the
suspect bills at their own expense.
33-2 Periodic meter inspection and calibration:
The Service Provider must inspect and calibrate the meters at their own expense according to
the specific schedules for the different types of installed meters, as set out in Appendix (10).
33-3 Handling the inspection result:
33-3-1 If the result of the meter inspection shows the accuracy is within the tolerance limit given
in Appendix (10), then the meter is considered valid for use, and the result should be kept
for future reference.
33-3-2 If the result of the meter inspection shows the accuracy exceeds the tolerance limit, it
must be addressed in accordance with Article (40) of this chapter.
33-4 Meter inspection at the request of the Consumer:
If the Consumer requests their meter be checked, it should be carried out by the Service Provider
using the following steps:
A. If the meter is fully functioning, the Consumer must pay any outstanding bill for consumption, and if
the service was disconnected, they must also pay the reconnection fees.
B. If the meter is not fully functioning and it is not possible to recalibrate it, the Service Provider must
bear the costs of replacing the meter, in accordance with Article (40) of this manual.
C. They must notify the Consumer of their right to appeal to the Authority.

Article (34): Determining the Consumption Category:
The consumption part of a Consumer's bill is calculated based on their consumption category from
the starting date of their electricity service, by applying the designated Tariff.
34-1 Changing the consumption category:
The Consumer must notify the Service Provider immediately of any change in their
consumption category, whether because of changes to the activity under which the Service
Provider designated the consumption category to the account, or if facilities that differ from
the consumption category are added. The following apply if the Consumer does not notify
the Service Provider about such changes:
A. If the change is to a lower tariff category (in favour of the Consumer):
The new consumption category will be applied from the date on which the Consumer notifies
the Service Provider of the change of consumption category.
B. If the change is to a higher tariff category (in favour of the Service Provider):
The Consumer is charged from the date the change can be proven, but if proof is not possible,
the new consumption category will be applied from the date the change was discovered, and
the Consumer notified accordingly.
34-2 Handling mixed consumption categories:

If the facility’s consumption falls under more than one consumption category, the Service Provider
must install separate meters (according to the number of units) for each category. If this is not
possible for technical or safety reasons, then the percentage consumption for each unit in each
category can be determined based on their loads, and bill issued based on the percentages and the
appropriate tariff for each unit. However, the situation must be rectified as soon as the technical or
safety barriers are resolved, and separate meters installed for each category.
Article (35): Consumption Insurance for Temporary Service:
Insurance fees for temporary meters installed for building works are calculated according to the
value specified in Table (2) of Appendix (5) for each (kVA) of installed breaker capacity, with fees
being refunded after cancelling the service.
Article (36): Calculating Consumption, and Issuing and Distributing Bills:
36-1 Monthly consumption bills are issued once the service is available at the meter. Bills are based
on actual monthly consumption readings (kWh), plus the fees shown in Table (3) of Appendix
(5) for meter reading and maintenance. The Service Provider issues and distributes a separate
bill for each meter that serves an independent unit, whether the unit is residential, commercial,
governmental, or otherwise. Bills are due for payment on the 28th of each calendar month
following the date the bill was issued.

36-2 Consumption periods:
36-2-1 Consumption must be calculated and bills issued and distributed to each Consumer
on a monthly basis, with bills not exceeding (30) days of consumption. The Service
Provider must deliver the bills to Consumers electronically or by other available means
approved by the Authority.
36-2-2 The Service Provider must read the meters on specific dates and must guarantee the
Consumer's right to benefit from the tiered tariff system given in Table (1) of Appendix
(2), regardless of the length of the meter reading period. The methodology is as follows:
A. If the consumption period is less than thirty (30) days for reasons attributable to the
Service Provider, the Service Provider must guarantee the Consumer's right to benefit
from the full range of tiered tariffs.
B. If the consumption period is more than (30) days, the Service Provider must extend the
tariff tier to a value proportional to the percentage increase in the number of days using
the following equation.
Consumption value in Approved tier value (kW/h) Number of days in the

= ×
the tier 30 days consumption period
C. If the consumption period is less than (30) days for reasons beyond the Service
Provider’s control, the Service Provider must reduce the tiered tariff to a value
proportional to the decrease in the number of days using the preceding equation.
36-3 Consumption calculations for special cases:

36-3-31 Consumption calculation for temporary meters for building works:
Subject to the regulations and rules in Clause (13-1) of this Guide, monthly consumption
(kWh) for temporary connections intended for building works is calculated using the
commercial consumption Tariff, and the consumption reading from the meter installed for
this purpose for all facility categories.
36-3-2 Consumption calculation for temporary events (without a meter):
Subject to the regulations and rules given in Clause (13-2) of this Guide, temporary
consumption fees for events (without a meter) are calculated using the value specified in
Table (2) of Appendix (5).
36-3-3 Consumption calculation for direct connections (without a meter):
Subject to the regulations and rules in Article (12) of this Guide, direct connection
consumption (without a meter) is calculated as follows:
36-3-3-1 Consumption calculation for street lighting without a meter:

Consumption for street lighting where no meters are installed, such as those installed on
the Service Provider's poles (iron or wooden, or on the walls of houses), is calculated using
the following equation:
Monthly Consumption (kWh) = Total capacity of lamps (kW) × 12 hours x number of days
in the month
If there are multiple lamps within the same municipal boundaries, the consumption value is
calculated using the governmental consumption Tariff.
36-3-3-2 Consumption calculation for small business units operating around the clock:
The consumption of small business units (including, but not limited to refreshment
refrigerators, telephone booths, and small billboards) is calculated using the following
equation:
Monthly Consumption (kWh) = Total load (kW) × 24 hours × number of days of the month
The consumption value is calculated using the commercial consumption Tariff.
36-3-3-3 All units belonging to one entity in the same city are treated as a single Consumer, and
a single bill is issued for them.
Article (37): Meter Reading Impediments:
37-1 If a physical impediment prevents the Service Provider from taking a reading at the specified
time, the Service Provider must try to take the reading again. If this is not possible, then an
estimated consumption bill must be issued subject to the provisions of Clause (37-4).
37-2 In such cases, the Service Provider has the right to disconnect the electricity service subject to
Clause (23-6) of this Guide.
37-3 Once the Service Provider has taken the reading, the Consumer has the right to benefit from
the tiered system for the entire period. For example, if the bill is usually issued monthly, and
was not read one month but was read the following month, then the bill is calculated on the
basis of the tier values proportionally extended over a period of two months, so that there is
no detriment to the Consumer.
37-4 If impediments prevent a meter reading being taken, the Service Provider has the right to
estimate the consumption for the period in which no reading was taken. The following
conditions apply:
37-4-1 Consumption estimates cannot be made more than two times in succession.
37-4-2 The bill must clearly state that it was issued with an estimated reading due to the
presence of an impediment.
Article (38): Merging and Splitting Consumption
38-1 Merging consumption meters:
If more than one meter supplies a facility, the consumption of the meters can be combined into one
bill, unless they serve separate units, but his cannot be done retroactively. The following apply:

38-1-1 Villas or residential units:
If the villa or residential unit consists of two or more independent units and separate bills are
issued for each unit, the consumption of the meters is combined into one bill if it is determined
that the units do not meet the conditions of being independent units.
38-1-2 Compounds, residential buildings, or furnished apartments:
The consumption of the meters that supply independent residential units are not combined
even if the Consumer of these meters is one entity (an institution, a company, a government
agency, etc…) if they are used for residential purposes.
38-1-3 Commercial units:
Where adjacent independent commercial units are integrated into one store, their consumption
can be combined into one bill, even if there is more than one activity within the unit.
38-1-4 Service meters:
The consumption of service meters is combined for a facility or single entity.
38-2 Splitting consumption meters:
At the request of the Consumer or owner, the Service Provider may split the consumption
from meters that are combined into one bill, and issue separate bills for each meter serving
an independent unit, provided it can be shown that they are used by different Consumers,
but this cannot be done retroactively.
Article (39): Calculating the Consumption of Sub-meters:
39-1 Reading sub-meters:
39-1-1 Sub-meters can be read by the Service Provider or the owner according to the
agreement concluded between them; however, the main meter must be read by the
Service Provider.
39-1-2 If sub-meters are read by the owner, the readings must be submitted to the Service
Provider on the date agreed upon between them. If the owner does not submit
readings, a bill for the main meter will be issued for the total consumption.
39-1-3 If the total consumption of the sub-meters is less than the facility's normal rate of
consumption, or it is more than the consumption of the main meter by any amount,
then the cause of the error must be established and the necessary adjustment made
before the bills are issued.
39-2 Billing for sub-meters:
Sub-meters are treated as follows:
39-2-1 Separate bills are issued for sub-meters by consumer category and tariff tier.
39-2-2 A separate bill is issued for the main meter for the difference in consumption
between the sub-meters and the main meter, calculated using the higher tier of the
corresponding consumer tariff.

39-2-3 Bills are sent to the facility’s management who distributes them to the Consumers.
39-2-4 After the main meter reading is taken, the owner of the facility must pay for the
difference in consumption between the main meter and the total consumption of the
sub-meters.
39-2-5 Subject to the regulations in Clauses (22-1) and (22-2) of this Guide, the electricity
service may be disconnected from sub-meters whose bills are not paid.
Article (40): Managing Consumption Calculations and Billing Errors:
If, when checking a bill or meter reading, an error is found in the consumption calculations, it is dealt
with as follows:
40-1 Meter Inaccuracies:
If the meter is found to be inaccurate (i.e., the percentage error exceeds the limits specified in
Appendix 10), the Service Provider must comply with the following:
A. Immediately rectify the situation by recalibrating the meter or replacing it with a fully functioning
meter.
B. Calculate the actual consumption using the following formula:
Consumption during the period of error × 100
Actual consumption =
(100) ± (Percentage Increase/Decrease – Percentage of error)
40-2 Meter multiplication factor errors:
If the Service Provider finds the multiplication factor used to calculate consumption was incorrect,
the Service Provider should proceed as follows:
A. Immediately inspect the meter and ensure the multiplication factor is correct.
B. Recalculate the Consumer’s bills using the correct meter multiplication factor following the provisions
of Clause (40-4).
40-3 Meter damage and faulty wiring:
If the meter has suffered a partial or complete technical malfunction (except for the cases mentioned
in Clauses (40-1) and (40-2)), or it has been connected incorrectly, whether from the date of
installation or subsequently, and the error was not caused by the Consumer, the Service Provider
must repair the fault or replace the meter with a similar one at their own expense.
40-4 Retroactive correction of bills:
Bills must be corrected retroactively using the appropriate consumption tier, as follows:
40-4-1 Corrections in favour of the Consumer:
Corrections must be made for the entire period of error and all differences refunded to the
Consumer. If there were multiple Consumers during the period of error, each Consumer must
be refunded their respective share of the difference.

40-4-2 Corrections in favour of the Service Provider:
Subject to Article (40-5), corrections are made for a period not exceeding six (6) months for
the residential Consumer category, and a period of one (1) calendar year for all other
Consumer categories. The actual Consumer must pay the difference. The Service Provider
must notify non-governmental Consumers of their right to pay in instalments not exceeding
10% of the total claim per month.
40-5 Cases where the Service Provider is not eligible to collect a correction fee:
The Service Provider is not entitled to a correction or settlement fee in the following cases:
A. Where the Service Provider fails to abide by the inspection and calibration procedures in
accordance with the provisions of Clause (33-2) of this Guide, or fails to submit evidence of
meter inspection and calibration.
B. Where the Service Provider fails to repair the meter or replace it within (30) days
C. The cases mentioned in Clause (40-3).
Article (41): Service Provider Failing to Read Meters and Collect Consumption Fees
If Consumption Calculation errors are found, or the Service Provider fails to issue bills, the provisions
of Paragraph (40-4) apply to all consumption categories.
Article (42): Faults Due to Illegal Connections or Meter Tampering:
If the Service Provider finds the owner or Consumer made an unauthorised connection with the
intention of obtaining some or all of the electricity service without paying for it, so that the
consumption part of the bill is not calculated correctly, or that the owner or Consumer tampered
with the meter with the intention of preventing it from recording usage partially or completely, then
the case is dealt with using Diagram (3) of Appendix (8) as follows:
42-1 The Service Provider must inspect the meter and connections, make notes and photograph
everything related to the incident, and then prepare a report as stipulated in the Protection of
Service Providers’ Facilities Regulations.
42-2 The actual consumption is estimated and claimed as follows:
42-2-1 Where the current Consumer of the meter is the cause of tampering:
If the current Consumer of the meter is found to have tampered with the service, or if the
tampering occurred while the current Consumer was using the facility, then the current
Consumer must pay the difference in consumption for the entire period in question. In
addition, the consumer will be fined for tampering with the electricity service equipment, as
stipulated in the Protection of Service Providers’ Facilities Regulations.
42-2-2 Where the current Consumer of the meter is not the cause of tampering:
A. If the tampering occurred prior to the transfer of ownership of the facility to the current owner,
then the owner of the facility is required to pay the estimated consumption for the entire period
they were using the meter, starting from the date ownership was transferred, provided that the

period in question does not exceed the approved period between meter inspections. The owner
of the facility will not be fined for tampering.
B. If the facility was leased and the tampering occurred prior to the current owner owning the
facility, then the tenant (the current Consumer) is required to pay the estimated consumption
for the entire period in which they were using the meter, and if the current owner also used the
meter, they are required to pay the estimated consumption for the entire period in which they
were using the meter. The period in question starts from the date ownership was transferred to
the current owner, provided that the combined claim period for the tenant and owner does not
exceed the approved period between meter inspections. Neither the owner nor the current
Consumer will be fined for tampering.
C. If the facility was leased and the tampering occurred during the period of ownership of the
current owner of the facility at a time when the facility was leased to a previous tenant, then the
tenant (the current Consumer) is required to pay the estimated consumption for the entire
period in which they were using the meter, provided that the claim period does not exceed the
approved period between meter inspections. Neither the owner nor the current Consumer will
be fined for tampering.
D. If the facility was leased and the tampering occurred during a period when the current owner
of the property used the meter before leasing it, then the tenant (the current Consumer) is
required to pay the estimated consumption for the entire period in which they were using the
meter, and the current owner is required to pay the balance of the consumption bill. The current
owner will be fined for tampering with electricity service equipment.
42-3 If the Service Provider does not fulfil the procedures for documenting and proving the violation
in accordance with the provisions of the Protection of Service Providers’ Facilities Regulations,
then the Service provider will not be eligible for compensation.
42-4 If a formal complaint related to any of the aforementioned cases is filed, the Service Provider
may not disconnect the service from the meter until a decision about the complaint has been
reached by the Authority or the competent judicial authority. The Service Provider may take all
legal measures to recover monies not under dispute.
Article (43): Handling Consumer Complaints for Incorrect Consumption Billing:
If a Consumer complains that the consumption bill is incorrect, they are not obligated to pay the
amount under dispute, and the complaint will be handled as follows:
43-1 Filing a complaint before the electricity service is disconnected:
If a complaint is filed before the electricity service is due to be disconnected, the Service Provider
may not disconnect the electricity service even after the date specified in the disconnection

notice. The Service Provider must review the bill, ensure it is correct and commensurate with
previous consumption, and proceed as follows:
43-1-1 Normal consumption:
After the Service Provider reviews the bill and confirms it is correct and commensurate with
previous consumption, the Consumer is provided with the result of the review and is required
to pay the bill. If the Consumer is not convinced and wishes to have the meter tested,
Paragraph (33-4) is applied.
43-1-2 Consumption is doubtful:
If the Service Provider finds that the value of the bill is not commensurate with previous
consumption, especially with bills issued in the same period in previous years for the same
Consumer, then the meter must be inspected at the Service Provider’s expense subject to
Article (40) of this chapter.
43-2 Filing a complaint after the electricity service is disconnected:
If a complaint is filed after the electricity service is disconnected, the Service Provider must deal
with it immediately, as follows:
43-2-1 Normal Consumption:
If the bill is proven to be correct, the Consumer must be informed and required to pay the value
of the bill, plus the specified fee for reconnecting the service, as shown in Table (2) of Appendix
(5). The service must be reconnected immediately after payment. If the Consumer is not
convinced that the bill is correct and wishes to have the meter tested, Paragraph (33-4) applies.
43-2-2 Consumption is doubtful:
If the Service Provider finds that the value of the invoice is not commensurate with previous
consumption, especially with bills issued in the same period in previous years for the same
Consumer, then the service must be immediately reconnected at no additional cost to the
Consumer, and the meter must be inspected at the Service Provider’s expense subject to
Article (40) of this chapter. The value of the bill after reconnection will be added to the bill
the month after inspection.

Chapter Eight
Regulations for Electricity Network Relocation
▪ General Rules
▪ Clearance Distance
▪ Cases Requiring Relocation
▪ Relocation Impracticality
▪ Relocation upon Request
▪ Documents Required to Study Relocation Requests
▪ Execution Period for Distribution Network Relocation
▪ Relocation Request Records

Chapter Eight
Regulations for Electricity Networks Relocation
Introduction:
This chapter deals with the regulations and procedures for relocating electricity network
components. It covers the cases that require relocating and specifies the responsibilities of both the
Service Provider and the Relocation Applicant in terms of costs and requirements. This chapter also
discusses the responsibility of the Service Provider to document relocation requests.
Article (44): General Rules:
44-1 If the Service Provider’s network, or part of it, poses a threat to public safety, the Service Provider
must relocate the network to a safe site or remove all sources of danger.
44-2 If a disagreement ensues about the relocation request from its original location, or the details
of its implementation, the Service Provider must notify the relocation applicant of their right to
refer the matter to the Authority for adjudication.
44-3 The Service Provider is responsible for rectifying problems related to clearance distances, and
to ensure that they comply with the applicable technical standards and specifications in force
at the time.
Article (45): Clearance Distance:
The Service Provider must abide by the clearance distance requirements for the transmission and
distribution networks specified in Appendix (11).
Article (46): Cases Requiring Relocation:
The Service Provider must relocate the network components to another location that complies with
safety requirements and clearance distances at his own expense if there is an alternative route
approved by the competent authority and the relocation is technically possible in the following
cases:
46-1 Safety reasons:
The Service Provider must relocate the components of the electricity network or address the causes
of danger as soon as possible if it becomes clear that they pose a threat to the lives of individuals or
property. The Service Provider is responsible for unjustified delays in dealing with the situation.
46-2 Interference with private property:
The Service Provider must relocate all components of the network at his own expense from a private
property approved by a legal deed, in which the date of ownership precedes the date of constructing
the network. In the case of transfer of ownership from older to younger generations or vice versa,
the earliest date is considered the date of ownership, unless one of the owners had previously given
unconditional written confirmation that the network may pass through their property.

46-3 Conditional Relocation:
The Service Provider must relocate the components of a network if they were installed on a vehicular
right of way under a conditional permit from the licensing authority requiring the components to be
relocated in the future when the area is developed, or when changes are made to the route the road
takes.
Article (47): Relocation Impracticality:

If an alternative site is unavailable, or there is no suitable alternative route for the relocation, or
relocation is not technically feasible, the Service Provider must expropriate the existing site of the
network components, as well as specified clearance distances from the transmission and distribution
networks, in accordance with the Law of Expropriation.
Article (48): Relocation upon Request:

48-1 For cases not stipulated in this Guide, the Service Provider must relocate the components of
their network, or part of it, upon the request of any person meeting the following conditions:
A. Possession of a legal deed more recent than the date the network was constructed for the
private property from which the network is to be relocated.
B. The relocation is technically possible.
C. The applicant agrees to bear the relocation charges.
D. Evidence that the applicant has the right to request relocation.
E. The relocation does not deprive others of their interests.
48-2 If it is proven that the relocation has deprived any person of an ability to benefit equal to or
greater than the benefit provided before the relocation took place, then the Service Provider,
at their own expense, must compensate those deprived of the ability to benefit, or to return
the relocated network to its original site.
Article (49): Documents Required to Study Relocation Requests:

The relocation applicant must submit the documents related to the relocation request to the Service
Provider as shown in Table (4) of Appendix (6), so that their request can be considered and they
can be notified of the Service Provider's decision.
Article (50): Execution Period for Distribution Network Relocation:

The Service Provider must carry out the relocation works for the distribution network within the
period specified in Table (4) of Appendix (11).

Article (51): Relocation Request Record Keeping:
51-1 The Service Provider must keep a record of the following:
A. Requests related to relocations
B. Details and procedures related to relocations request
51-2 The Service Provider is required to send a periodic (semi-annual) report to the Authority on all
relocation requests received, with an explanation of the outcome of each request. The Service
Provider must include details of all previous unfulfilled requests in the report. The report must
include the following details:
A. The applicant’s name
B. A summary that includes the subject of the request, its date and location, and its expected costs
C. The application status (fulfilled, under consideration, included in the budget for a specific year,
rejected, subject to court review)

Chapter Nine
Service Rules and Procedures for Consumers with
Critical Electricity Needs
▪ Definition of Consumers with Critical Electricity Needs

▪ General Service Rules for Consumers with Critical Electricity Needs
▪ Procedures Carried out by the Service Provider to Serve Consumers with
Critical Electricity Needs
▪ Ensuring the Continuity of Electricity Service for Consumers with Critical
Electricity Needs
▪ Addressing the Failure of Consumers with Critical Electricity Needs to Pay
Consumption Bills

Chapter Nine
Service Rules and Procedures for Consumers with Critical Electricity Needs
Introduction:
This chapter addresses the rules and procedures governing the provision of the electricity service to
Consumers with critical electricity needs. It defines Consumers in this category, then addresses the
procedures that must be carried out by the Service Provider for these Consumers, as well as the steps
that must be taken when scheduled disconnections of the electricity service are necessary, or when
they are unable to pay their consumption bills.
Article (52): Definition of Consumers with Critical Electricity Needs:
A Consumers with critical electricity needs is a Consumer who supports at least one person in their
establishment whose life depends on the use of devices connected to electricity, or whose life may
be severely harmed by power cuts; however, the Consumer must submit proof of the support needed
with an officially certified medical report.
Article (53): General Service Rules for Consumers with Critical Electricity Needs:
53-1 Subject to the provisions of Chapter 5 of this Guide, it is not permissible to disconnect the
electricity service from Consumers with critical electricity needs under any circumstances
without a decision from the Authority.
53-2 If a Consumer with critical electricity needs is unable to pay their bills, the Service Provider must
provide various alternatives for payment commensurate to their circumstances. If they fail to
pay their bills, the Service Provider must refer the matter to the Authority to make the necessary
decision.
53-3 If there is a sudden power cut, Consumers with critical electricity needs must be given priority
when reconnecting the electricity service. It must be done as soon as possible, in accordance
with the requirements of the electricity network.
53-4 The rules and procedures for serving Consumers with critical electricity needs can only be
applied to the residential consumption category. Only one meter is allowed per Consumer
defined as having critical electricity needs.
53-5 The Service Provider must submit an annual report to the Authority showing the number of
Consumers with critical electricity needs connected to the electricity service, and their
registration in the Service Provider’s register of Consumers with critical electricity needs. The
report should include the services provided to them, and most importantly, scheduled and
forced outages, the result of any non-payment that occurred to these Consumers, the time it
took to reconnect electricity services to them, and proposals for additional services or improving
existing services.

Article (54): Procedures carried out by the Service Provider to Serve Consumers with Critical
Electricity Needs:
The electricity Service Provider must prepare detailed work rules (approved by the Authority) for
Consumers with critical electricity needs, explaining how to provide special services to these
Consumers, which include, but are not limited to, the following:
54-1 Outline the services provided to Consumers with critical electricity needs
54-2 Creating a periodically updated database for Consumers with critical electricity needs
54-3 The right of Consumers with critical electricity needs to benefit from the services available for
Consumers with critical electricity needs, once they have submitted certified papers from an
accredited health authority.
54-4 The Service Provider must verify the status of Consumers with critical electricity needs by
periodically requesting the necessary supporting documents, or by contacting the authorities
concerned, such as the Ministry of Health.
54-5 The Service Provider must provide a special booklet to every registered Consumer with critical
electricity needs, outlining the safety guidelines and instructions to follow in the event of a
power outage, including contact numbers for service centres.
54-6 Meters that serve residences of Consumers with critical electricity needs should be marked with
a symbol known to the Service Provider.
Article (55): Ensuring Continuity of the Electricity Service for Consumers with Critical Electricity
Needs:
Subject to the provisions for disconnecting electricity services in Chapter 5 of this Guide, the Service
Provider must ensure continuity of electricity services to Consumers with critical electricity needs to
the best of their ability. If it is necessary to schedule a temporary disconnection of the electricity
service, the Service Provider must notify the Consumer with critical electricity needs at least five (5)
Business Days before disconnecting the electricity service, through a letter, a text message sent to
their mobile phone, or through any other method to ensure that the Consumer has been informed.
The Service Provider must obtain proof that the Consumer has received the notification.
Article (56): Failure of Consumers with Critical Electricity Needs to Pay Consumption Bills:
If a Consumer with critical electricity needs does not pay their consumption bill, the Service Provider
must take the following actions:
56-1 Warn the Consumer with critical electricity needs at least thirty (30) days (excluding national
holidays) prior to initiating service disconnection procedures, using the communication and
notification methods specified in Appendix (7), if they have not paid their bill for (6) consecutive
months, or when the outstanding balance is SR (1,000), whichever comes first. The warning

must notify the Consumer with critical electricity needs that they have the right to refer the
matter to the Authority.
56-2 If the Consumer with critical electricity needs does not pay the outstanding arrears after half of
the warning period referred to in Article (56-1) has elapsed, the Service Provider must give a
final warning that the service will be disconnected fourteen (14) days before the specified
disconnection date. The final warning must be delivered using the communication and
notification methods specified in Appendix (7). The Service Provider must ensure that the
Consumer with critical electricity needs has received the warning and has been informed.
Additional means of communication may also be used.
56-3 If the notice period has expired and the Consumer has not paid the consumption bill, the Service
Provider must refer the matter to the Authority for a decision.

Conclusion
The Water and Electricity Regulatory Authority, encourages the readers of this edition
of the Guide to contact it, should they have any comments or suggestions that could
increase awareness among Consumers, the Service Provider, and investors alike. The
Authority welcomes any enquiry or suggestion that serves the public interest on the
following Email: SR@wera.gov.sa

Appendices

Appendix (1)
The Guide’s Legal Document

First: Official documents related to this Guide:
1. The Electricity Law, issued by Royal Decree No. (M / 44), dated 16/05/1442 H, and any amendments thereto.
2. The Law of Expropriation of Real Estate for the Public Interest and the Temporary Seizure of Property, issued by Royal
Decree No. (M / 15), dated 11/03/1424 H.
3. The implementing regulations of the Electricity Law related to the duties of the Authority, issued by the Water and
Electricity Regulatory Authority Board of Directors, Resolution No. 3/11/27, dated 15/04/1427 H.
4. The implementing regulations of the Law of Expropriation of Real Estate for the Public Interest and the Temporary Seizure
of Property, issued by the Water and Electricity Regulatory Authority Board of Directors, Resolution No. (54), dated
11/02/1437 H.
5. Regulations for rules of control, estimation of costs of damage repairs and compensation, and determining penalties for
violations on the facilities of Service Providers, approved by the Ministerial Decree of the Minister of Water and Electricity
No. (886/1), dated 02/11/1433 AH.
6. The Saudi Electricity Transmission Code, issued by the Authority’s Board of Directors, Resolution No. (3/16/28), dated
01/06/1428 H.
7. The Distribution Code, issued by the Authority’s Board of Directors, Resolution No. (4/18/29), dated 02/05/1429 H.
8. Tariff Resolutions:
8-1 Council of Ministers Resolution No. (1099), dated 30/11/1391 H.
8-3 Council of Ministers Resolution No. (169), dated 11/08/1419 H and the amendments thereto, pursuant
to the Council of Ministers Resolution No. (170) dated 12/07/1421 H.
8-9 Authority’s Board of Directors Resolution No. (11/51/43), dated 20/08/1443 H.
Second: Resolutions Updating and Amending the Guide:
1. Resolution of the Governor of the Authority No. (46/430), dated 01/07/1430 H.
2. Resolution of the Governor of the Authority No. (45/431), dated of 15/02/1431 H.
5. Resolution of the Governor of the Authority No. (75), dated 17/08/1436 H.
7. Resolution of the Governor of the Authority No. (77), dated 27/04/1438 H
9. Resolution of the Governor of the Authority No (9), dated 24/01/1440 AH.

Appendix (2)
Approved Consumption Tariffs

Table (1): Consumption Tariff for Different Categories
Consumption Tier
(Halalah/kWh)
Categories
1-6000 More than 6000
kWh/month kWh/month
Residential 18 30
Commercial 20 30
Agricultural 16 20
Charities & Cooperative Societies 16 20
Governmental 32
Private Hospitals & Schools 18
Saline Water Conversion Corporation Pumping Stations 6.5
Cloud Computing 18
Consumption Tier and Connection Voltage
Network
Categories (Halalah/kWh)
Connected to Connected to
Distribution Network Transmission Network
Industrial 18 18
Sectors in which the ratio of electricity
costs to operational costs, excluding 18 12
raw material costs, is (20%) or more.
Intensive Electricity
Sectors in which the ratio of electricity
Tariff * costs to operating costs, excluding raw
24 18
material costs, ranges from
(10%) to (19.9%).
* The intensive electricity tariff is applied to customers from any eligible sector from the industrial, commercial, and
agricultural categories that fulfil all the requirements.

Appendix (3)
Electricity Service Connection Fees

The terms and expressions in this Appendix have the following meanings:
1- Initial Study: The initial work that must be completed before the electrical service connection
agreement can be signed. This is a study of the available connection options and an estimate of
the costs so that a connection plan and agreement can be prepared for the Service Applicant.
2- Planning, Engineering, and Engineering Supervision: Planning work is the preparation for
cadastral surveys and procedures for securing traffic rights. Engineering works is the preparation
of work scopes, technical specifications and contract documents, including tender and award
costs and engineering supervision costs. Engineering Supervision ensures compliance with
technical specifications and requirements.
3- High Transmission Voltage Standard Project: A transformer substation with three or fewer
high voltage transformers connected to two high voltage feeder circuits (overhead lines/ground
cables) and source substation expansion that meets the standard technical requirements.
4- Extra High Voltage Standard Project: A central transformer substation containing three extra
high voltage transformers and three high voltage transformers or fewer, connected to two extra
high voltage feeder circuits (overhead lines/ground cables) and source substation expansion
that meets the standard technical requirements.
Table (1)
Connection Fees for Loads Connected on Low Distribution Voltages
Breaker capacity (kVA)
Connection Tariff (Riyals/kVA)
Greater than To
1 30 60
30 60 95
60 120 120
120 500 175
500 4000 250
Table (2)
Connection Fees for Loads Connected on Medium Distribution Voltages
Work Required Connection Tariff
(Per Order) (Saudi Riyals)
Initial Study Work 25,000
Planning, Engineering and Engineering Supervision Work 75,000
Splitting loads on the low distribution voltage network 1,000
for each meter, including
to measure consumption accessories and installation

Table (3)
Connection Fees for Loads Connected on Transmission Voltages
Connection Tariff
Work Required (Saudi Riyals)
(Per Order) Transmission Transmission Extra
High Voltage High Voltage
Initial Study 150,000
Modification of work scope, location or feeding route 37,500
Modification of demand loads, resulting in
Initial
modification of the main transmission feed
Study Work Modification of the application, resulting in the need
75,000
to conduct a specialized technical study
Request to add more than one option in the project
study on the transmission high or extra high voltage
Planning, Standard Project 6,000,000 8,000,000
Engineering Multi-point Supply for standard project (SR/additional
1,500,000 2,000,000
and circuit)
Per additional substation within the same Service
Engineering 3,600,000 4,800,000
Applicant project
Supervision For a project requiring more equipment than a standard
Work project’s equipment
1,500,000 2,000,000
Splitting loads on the low distribution voltage network

1,000
for each meter, including
to measure consumption
accessories and installation
Table (3)
Connection Fees Payable to the Distribution Network Service Provider
by the Service Applicant
Area Connection Tariff
Work required
(m2) (Saudi Riyals)
Up to 50,000 25,000
Connection to the Service Provider’s More than 50,000 to 100,000 50,000
distribution network on behalf of the
More than 100,000 to 500,000 100,000
Service Applicant
More than 500,000 150,000

Appendix (4)
Load Calculation Guidance Tables

Load Calculations for Residential Facilities for Voltage (220V phase to phase)
Constructed Total Connected Proposed Breaker Constructed Total Connected Proposed Breaker
Area (m2) Load (kVA) Capacity (Ampere) Area (m2) Load (kVA) Capacity (Ampere)
25 3 801 91
50 6 825 93
30
75 10 850 96
100 13 875 98
101 14 900 101 250
110 15 40 925 104
125 16 950 106
126 17 975 109
150 19 1000 112
50
175 22 1001 113
200 26 1025 114
201 27 1050 117
225 29 1075 120
250 32 70 1100 122 300
275 34 1125 125
300 37 1150 128
301 38 1175 130
325 40 1200 133
100
350 42 1201 134
375 45 1300 144
400
376 46 1400 154
400 48 1500 166
425 50 1501 167
125
450 53 1600 176
460 54 1700 186
500
475 56 1800 197
476 57 1900 208
500 58 2000 218
525 61 2001 219
150
550 64 2100 229
575 66 2200 240
600
600 69 2300 250
601 70 2400 261
625 72 2500 272
650 74 2501 273
675 77 2600 283
700 80 200 2700 293
725 82 2800 304
800
750 85 2900 315
775 88 3000 325
800 90 3200 346
3400 367

Load Calculations for Commercial Facilities for Voltage (220V phase to phase)
Constructed Total Connected Proposed Breaker Constructed Total Connected Proposed Breaker
Area (m2) Loads (kVA) Capacity (Ampere) Area (m2) Loads (kVA) Capacity (Ampere)
25 5 626 108
50 8 650 111
30
55 10 675 115
300
75 13 700 120
76 14 725 124
100 18 50 750 128
125 22 751 129
126 23 775 133
150 26 800 137
70
175 30 850 146 400
200 34 900 154
201 35 950 162
225 38 100 1000 166
250 43 1001 167
251 44 1050 179
275 47 1100 188
500
300 51 1150 197
150
325 56 1200 205
350 60 1250 214
375 64 1251 215
376 65 1300 222
600
400 69 1400 239
425 73 1500 256
200
450 77 1501 257
475 82 1600 274
500 86 1700 290
501 87 1800 307 800
525 90 2000 342
550 94 2100 358
250
575 98 2200 363
600 102
625 107

Load Calculations for Residential Facilities for Voltage (230/400 V)
Table (1) of (2)
Total
Constructed Proposed Breaker Constructed Total Connected Proposed Breaker
Connected
Area (m2) Loads (kVA) Capacity (Ampere) Area (m2) Loads (kVA) Capacity (Ampere)
25 3 726 83
50 6 750 85
75 10 20 775 88
100 13 800 90
125
125 16 825 93
126 17 850 96
150 19 30 875 98
175 22 900 101
176 23 901 102
200 26 925 104
40
225 29 950 106
250 32 975 109
251 33 1000 112
150
275 34 1025 114
50
300 37 1050 117
325 40 1075 120
326 41 1100 122
350 42 1125 125
375 45 1126 126
400 48 70 1150 128
425 50 1175 130
450 53 1200 133 200
475 56 1300 144
476 57 1400 154
500 58 1500 166
525 61 1501 167
550 64 1600 176
575 66 1700 186 250
600 69 100 1800 197
625 72 1900 208
650 74 1901 209
675 77 2000 218
700 80 2100 229 300
725 82 2200 240
2300 250

Load Calculations for Residential Facilities for Voltage (230/400 V)
Table (2) of (2)
Proposed
Constructed Total Connected Breaker
Area (m2) Loads (kVA) Capacity
(Ampere)
2301 251
2400 261
2500 272
2600 283
400
2700 293
2800 304
2900 315
3000 325
3001 326
3200 346
3400 367 500
3500 376
3600 389
3601 390
3800 410
4000 432 600
4200 454
4400 475
4401 476
4600 497
4800 518
5000 539
5200 560 800
5400 581
5600 602
5800 623
6000 648

Appendix (5)
Service Fees

Table (1): Shared Financing of Network Costs for Requests that Fall Outside Areas Slated for
Development and Outside the Scope of the Network
Process Shared Amount (1)
Financing part of the line costs that fall outside the 40 Riyals/m for the overhead network route
network boundaries for loads not exceeding (4 MVA) 180 Riyals/m for the underground network route
(1) The shared amount is periodically reviewed and updated by the Authority in accordance with
changes in the cost of materials and implementation contracts.
Table (2): Fees for Selected Services

Service Fee
Service reconnection after payment (50) Riyals
Service disconnection and reconnection based on a
(200) Riyals
request from the official parties concerned
Temporary electricity service for consumption insurance (50) Riyals/kVA
Using spare capacity on a distribution substation (100) Riyals/m2/year
Temporary electricity service consumption for events
(2) Riyals/kVA/day
(without a meter)
(10) Riyals/kVA plus the incurred costs of
Temporary electricity service connection for events
equipment installation and removal
Table (3): Tariff for Meter Reading, Maintenance, and Bill Preparation
Meter Breaker Capacity (Ampere)
Monthly Tariff (Riyals)
Greater than or equal to Less than
20 100 10
100 200 15
200 300 21
300 400 22
Equal to 400 25
Greater than 400 30

Appendix (6)
Electricity Service Provision Requirements

Table (1): Requirements for the Provision of a New Electricity Connection
Request Type Requirements
1. A signed electricity service connection agreement
2. A certificate of coordination with the Service Provider
3. A copy of the building permit
4. Approval from the Saudi Ministry of Islamic Affairs, Dawah, and Guidance to pay the consumption bills for mosques and their
facilities affiliated with the Ministry or under its management
New electricity 5. Energy efficiency certificate from the Saudi Energy Efficiency Center for factories included in the centre’s activities
6. Completion of (80%) of the facility or issuance of a certificate of occupancy (for Service Applicants in Yanbu Industrial City only)
service
7. Laying the cables according to the approved sizes and the Service Provider’s specifications
connection 8. Ground works
9. Inspection of the Service Applicant’s site to verify the number of units and their independence according to the building permit or
approved plans, as well as the site’s readiness
10. If the actual number of units differs from the number of units in the building permit, the licence must be amended to conform
with the actual one, otherwise the lower number will be used
11. Installing thermal insulation in the facility
1. Submitting an application that includes all the information about the site with a plan
2. Technical details (inventory) showing the unit load
Electricity 3. Approval from the municipality to install the unit at the site (or a building permit)
connection 4. A signed agreement according to a format prepared by the Service Provider and approved by the Authority
service for 5. Providing higher sensitivity circuit breakers to limit overload and protect against short circuit currents and earth leakage. The
minor loads breaker rating for earth leakage currents should not be less than (30) milliamperes
6. Providing and installing at least one grounding rod
without a meter
7. Installing a timer to disconnect the electric circuit at the end of each feed point to limit the use of electricity to units that only need
power at night
Table (2): Requirements for the Provision of a Temporary Electricity Connection

Temporary 1. A signed agreement in a format prepared by the Service Provider and approved by the Authority
electricity 2. The Service Applicant must have a valid building permit, or a statutory licence
3. The temporary and permanent meter locations are known
service
4. The capacity of the temporary meter is (30 Amperes) – this can be increased by a maximum of (10%) of the total permanent load
connection for after providing the necessary justifications
building works 5. The temporary meter may not be converted to a permanent meter, and must be removed when no longer needed or when the
electricity service is activated for the permanent meter(s); all outstanding bills must be settled before its removal
Temporary 1. A signed agreement in a format prepared by the Service Provider and approved by the Authority
electricity 2. A letter from the authority concerned, attached to the service request, which includes information about the site, a plan, the event,
and its duration
service
3. Meeting the necessary safety requirements in accordance with the requirements of the General Directorate of Civil Defence
connection for 4. The period the service is needed may not be less than (1) day and may not be more than (12) months – in the event that this period
events is exceeded, the Service Applicant is required to convert the application into a permanent request, and comply with the provisions
of this guide

Table (3): Requirements for the Modification of an Electricity Service Connection
Service Type Requirements
1. An amendment to the electricity service connection agreement
2. A copy of the building permit specifying the number of units added
Adding new loads 3. Site inspection to verify the number and independence of units
with the actual one, otherwise the lower number will be used
2. A statement showing the additional loads
Increasing loads
3. The last bill is paid
4. The owner’s approval in case a tenant or an investor submits a request to increase loads
2. A statement showing the actual loads of the facility after the reduction, or after the application of energy savings methods, or
Reducing loads after load shedding
4. The owner’s approval in case a tenant or an investor submits a request to reduce the load
2. A signed electricity service connection agreement
Merging loads 3. The last bill is paid
4. The owner’s approval in case a tenant or an investor submits a request
2. A copy of the building permit or the approved plan showing the number of divided units
3. Site inspection to validate the independence of the divided units
Splitting loads
with the actual one, otherwise the lower number will be taken
Table (4): Documents Required to Study Network Relocation Requests

Network 1. Ownership document of the property related to the network to be relocated
2. National identity document of the owner (an actual person)
Relocation
3. If the applicant is not the owner of the property, legal authorization from the actual owner is required, in addition to a copy of
Requests the national identity document of the applicant
4. A certified schematic from the municipality issued by an accredited engineering office, showing the extent of overlap
between the electricity networks and the property
Table (5): Regulations for Determining the Location of Meters

Number of meters Location requirements
From 1 to 8 The meters are installed on the outside of the building at the front.
If there is no front wall, the meters are installed in a suitable location, approved by the Service Provider, on the side wall of the
From 9 to 20
building (side setback). If the Service Applicant is unable to provide a side setback wall, they must provide a meter room.
More than 20 The Service Applicant must prepare a meter room according to the Service Provider’s specifications.

Appendix (7)
Methods of Notifying and Communicating with Consumers

Methods of Notifying and Communicating with Consumers
Process Method
Warning on the consumption bill
First warning of service disconnection
Text message for service subscribers
Final warning of service disconnection At least one of the following ways:
● Text message for service
Service disconnection based on a request of an official party subscribers

● Direct calling through the call
Presence of an impediment that prevents meter reading centre

● Written notice
Poor wiring or overload
At least one of the following ways:

subscribers
Electricity service disconnection for pre-scheduled works ● Direct calling through the call
centre
● Written notice
In addition to advertising in newspapers as

deemed necessary by the Service Provider
Sticker on the meter
In addition to at least one of the following
ways:
Network violation
subscribers
● Direct calling through the call
centre
● Written notice

Appendix (8)
Illustration Diagrams

Diagram (1): Ring and Radial Planning System
(A): Ring Planning System
Normally open point
Main Main
Substation Substation
Distribution
substation
(B): Radial Planning System
Main
Substatio
n
Distribution
substation

Diagram (2): Process Flow for Relocating or Removing a Distribution Substation
Start
Request to remove or relocate a distribution substation
The substation
No was originally Yes
installed to serve
the Consumer
The substation
Relocation or
No removal is No serves other Yes
Consumers as
technically well
possible
Yes
Relocation or
No removal is
technically
possible
Yes
The location is
expropriated for the The Service Provider
The removal or The Consumer bears The Consumer bears
benefit of the bears the costs of
relocation request is the costs of removal the costs of removal
Service Provider removal or
rejected or relocation or relocation
according to the Law relocation
of Expropriation
Finish

Diagram (3): Process Flow for Dealing with Tampering in Meters or Connections
Tampering
detected
A completed
violation report is
available in the
No approved format
Yes
The present
Consumer
tampered with
the meter No
Yes
The current Consumer is required to pay

The Service Provider the estimated consumption cost for the
is not liable for entire tampering period, in addition to
correction the tampering fine specified in
Ministerial Resolution No. 866/1, dated
02/11/1433H
Tampering occurred during Tampering occurred during

the current Consumer’s the previous Consumer’s
occupancy occupancy
The facility is leased, and The facility is leased, and

the tampering occurred at the tampering occurred at The current owner is the The tenant is the current
the time of a previous the time of the current current Consumer Consumer
tenant owner
The current tenant is The current tenant is

required to pay for the The current tenant is required to pay for the
The current owner is only
consumption for the period required to pay for the consumption for the period
required to pay for the
they used the meter, and consumption for the period they used the meter, and
period they used the
the owner is required to they used the meter, and the owner is required to
meter, provided the period
pay for periods they used the current owner is pay for periods they used
does not exceed the
the meter, provided the required to pay for the the meter, provided the
approved meter inspection
period does not exceed the remaining consumption period does not exceed the
period, and they are not
approved meter inspection and must pay the approved meter inspection
required to pay a fine
period, and they are not tampering fine period, and they are not
required to pay a fine required to pay a fine

Appendix (9)
Classification of Consumer Facilities by Type of Use

Table (1): Classification of Consumers by Type of Use According to the Council of Ministers
Resolution No. (170), dated 12/07/1421H
Tariff
Consumption Unit Type
Category
Hospital Physical therapy centre
General or specialized medical complex Private university
Clinic Private college
Industrial Out-patient surgery centre Private institute
Speech and hearing improvement centre Private school
Psychotherapy centre Private training centre
Dialysis centre ----------
Residential unit Residential service meter
Residential
Residential complex ----------
Farm Agricultural well
Agricultural Poultry farm Fish farm
Agricultural water pump Livestock farm
Table (2): Classification of Consumers by Type of Use According to the Authority’s Board of Directors
Resolution No. (1/22/31), dated 01/06/1431H
Tariff Consumption
Unit Type
Category
Commercial unit Commercial service meter
Furnished apartment Billboard
Hotel Mobile tower
Embassy and consulate Laundry
Commercial
Establishment Radiology centres and medical laboratories
Company Gym
Event hall Temporary meter for building works
Bank Publishing house
Factory Industrial automatic bakery
Industrial
Industrial press Water desalination or treatment plant

Appendix (10)
Meter Inspection and Calibration

Table (1): Meter Errors and Inspection and Calibration Frequencies.
Meter type Percentage of Error Inspection and calibration frequency
Direct meter ± 2% 10 years

Meter with current transformers (low
± 1% 5 years
voltage)
Meter with current transformers and a
± 1% 3 years
voltage transformer (medium voltage)

Appendix (11)
Clearances and Network Displacement

Table (1): Transmission Network Boundaries
Voltage (kV) Distance (m)
110 / 115 / 132 15 to 50 meters according to the type of tower
230 35 to 56 meters according to the type of tower
380 50 to 85 meters according to the type of tower
Table (2): Vertical Clearance Distances for Distribution Networks

Vertical Clearance
From the lowest sagging point in the line to the highest point on the building or facility, in meters
Phone Public Agricultural
Facility type Buildings Railway Highways
lines roads roads
69 kV 5 3 15 12 12 12
Voltage 33/34.5 kV 4 2 8.5 12 7 6.7
(V) 13.8 kV 3 2 8.5 12 7 6.7
Low voltage 3 1.2 8.2 12 6 5
Table (3): Horizontal Clearance Distances for Distribution Networks

Horizontal Clearance
From the pole’s central line, in meters
Public or
Facility type Buildings* Railway Highways
agricultural roads
69kV 6.3 25 18 12
Voltage 33/34.5 kV 2 15 15 12
(V) 13.8 kV 2 15 15 12
Low voltage 2 15 15 12
* Distance is calculated from the lowest network connector.
Table (4): Implementation Period for Distribution Network Relocation Requests
Request type Implementation period
Relocating the transmission network A maximum of (2) years from the date of submitting the
overlapping private property application, or a shorter period as specified by the Authority
Relocation based on a request from (6) months from the date that notification for financial
the authorities concerned liability for the relocation costs were issued

Appendix (12)
Agreement Form for Electricity Service Connection

on Low Distribution Voltage

Electricity Service Connection on Low Distribution Voltage Agreement Form
Request number Date
Request type Type of use
New Addition Increase Splitting Merging Other Residential Commercial Governmental Agricultural Industrial Other
Service Applicant details

First name Father’s name Grandfather’s name Family name National ID number
Nationality
Passport number Iqama Number
Name Letter Number/Record Letter date Letter source
Authorized representative details

Authorized representative phone number Authorized representative’s signature

Location details
City Plot No.
Plan No. District name
Street name House number
Building permit number Building permit date
Deed number Deed date
Client number National address (Wasel)
Contact details
Mobile number Home phone number
Home phone number Work phone number Extension
Fax Email address
P.O. Box Postal code City
Approval of the Connection Service Agreement
Attachments
1. Copy of the building permit
2. Certified ownership deed/document.
3. Coordination certificate with the Service Provider
4. Energy efficiency certificate from the Saudi Energy Efficiency Center for factories included in the centre’s activities
Service Provider’s signature Signature of employee concerned
Name Name
Signature Signature
Requested service details
Facility components Account numbers for which the service is requested
Unit type Number Unit area (m2) Breaker capacity (kVA) Account number Requested breaker capacity (kVA)
Total area (m2) Total Load ( ) Ampere ( ) kVA

Notes
Engineering office Employee concerned

Office name Employee name
Office manager Job title
Signature/stamp Signature
For more information, please visit the service provider's website or call the toll-free enquiry number.

Preamble:
1. The terms and expressions used in this agreement and defined in the Electricity Service Guide have
the same meanings for the purpose of implementing this agreement unless the context requires
otherwise.
2. This Agreement specifies the terms and conditions agreed upon between the Service Provider and
the Service Applicant, and includes the Service Connection agreement, and all the essential details
required from the Service Applicant.
3. In this agreement, reference has been made to other documents, such as the Distribution Code and
the Electricity Service Guide (the Guide). These, and their amendments, may be obtained through
the Service Provider’s website, or by visiting one of the Service Provider’s branches, or the website
of the Water and Electricity Regulatory Authority (the Authority).
4. The Authority is the final reference in the interpretation of any text or paragraph contained in this
agreement.
Whereas, the Service Applicant (the owner or his delegate) wishes to have the Service Provider connect
electricity service to his facility.
Whereas, the Service Provider agrees to this.
Whereas the two parties acknowledge their legal capacity to contract, the following Articles were agreed
upon:
First: The previous preamble is an integral part of this agreement.
Second: The obligations and duties of the Service Applicant
2-1 The Service Applicant acknowledges his responsibility that the data referred to in this agreement and
the attached documents is accurate, and that the Service Provider will not be party to any dispute that
may arise between the owner or others about the agreed location for connecting the electricity
service.
2-2 The Service Applicant undertakes to ensure that all installations between the supply point and his
facility, in addition to the internal electricity installations, are sound and comply with the technical
regulations specified by the Service Provider, and to allow the Service Provider’s representatives to
inspect them whenever the Service Provider deems necessary. The Service Provider will not bear any
responsibility related to these installations, and the Service Applicant shall be responsible to protect,
observe and maintain them, and shall be solely responsible for any accidents or damage of any type
that may arise from them for any reason. The Service Provider has the right to refuse to provide the
service if the information provided by the Service Applicant was found to be inaccurate, or if the
location is closed, or if the internal wiring is defective, or does not meet the guarantees or security
requirements, or if the Service Applicant has a device that may cause harm to the network. The
Service Provider also has the right to refuse to provide the service if any impediment listed in Clause
(14) of the Executive Regulations of the Electricity Law concerning WERA’s duties is found. Moreover,
the Service Provider has the right to refuse the service connection request if the Service Applicant has
unpaid bills with the Service Provider, provided that these bills are not the subject of a formal
complaint or dispute.

2-3 The Service Applicant undertakes not to activate the electricity service without obtaining the approval
of the Service Provider, and such cases shall be dealt with in accordance with the regulations for
protecting Service Providers’ facilities.
2-4 The Service Applicant undertakes not to exceed the electrical capacity specified in this agreement. If
the Service Applicant wishes to add equipment or electrical devices that require an increase in this
capacity, he shall submit a request to increase the capacity before adding them, and shall pay the
Service Provider’s fees incurred.
2-5 The Service Applicant undertakes to pay the Service Provider’s fees for connecting electricity after
meeting the necessary conditions in accordance with the provisions and regulations of electricity
service connections in the Electricity Service Guide.
2-6 The Service Applicant undertakes to provide a location for the meter (or meters) in accordance with
the regulations in this Guide, and the Service Applicant undertakes to ensure that the Service Provider
has safe and easy access to the meter, and to allow the Service Provider’s employees to inspect, read
and maintain the meter at times specified by the Service Provider.
2-7 The Service Applicant undertakes to notify the Service Provider of any change requiring amendments
to his basic details or modifications to his contact details.
2-8 The Service Applicant undertakes to register the service consumption account with the Service
Provider in the name of the new Consumer of the facility that was sold, leased, or disposed of in any
way that transferred ownership, and undertakes to provide the Service Provider with a copy of the
lease contract or any related document to be saved in the account file with the Service Provider, and
should he breach this obligation, he shall bear all amounts that may be incurred on this account until
the date of its closure or transfer to the name of a new owner or tenant.
2-9 If the Service Applicant is the electricity energy Consumer, he undertakes to sign an electricity energy
consumption agreement with the Service Provider.
2-10 The Service Applicant undertakes to pay the amount incurred on the meter during times in which the
unit is not occupied by Consumers, or in the absence of a signed consumption agreement with the
Service Provider.
All articles of the Consumption Agreement shall apply to the Service Applicant during these times.
Third: The Service Applicant is prohibited from doing the following:
3-1 Disposing of the meter in any way, as the meter is the property of the Service Provider.
3-2 Activating the electricity service without the consent of the Service Provider.
3-3 Doing unauthorised electrical work in the facility; or doing anything that prevents access to the meter,
damages it, or interferes with its accuracy; or tampering with it in any way.
3-4 Allowing anyone to illegally obtain electricity from the Service Provider’s network.
3-5 Allowing anyone to use electricity in any way that affects continuation of service provision to any other
person; or causing loss to the Service Provider; or damage to meters, installations, or other equipment
used to provide the service.

3-6 Interfering with the connection of the electricity service to his facility, or to any other person’s facility,
including disconnecting it from the service, or reconnecting to it after the Service Provider has
disconnected it.
The cases mentioned in Clauses (3-1) to (3-6) shall be dealt with in accordance with the provisions
of the regulations to protect Service Providers’ facilities.
Fourth: The obligations and duties of the Service Provider
4-1 The Service Provider may collect the fees for the electricity service connection from the Service
Applicant immediately after the Service Applicant fulfils all the legal requirements for the
connection. If any obstacles outside the Service Provider’s control prevent the connection within
the period specified in Clause (4-2) of this agreement, he must issue a notice to the Service
Applicant explaining the reasons for the delay and the expected connection time.
4-2 The Service Provider undertakes to connect the electricity service within a maximum of twenty (20)
Business Days or any shorter period specified in the Guide, after the Service Applicant fulfils all the
formal and technical procedures and requirements for requesting an electricity connection, and
pays the service connection fee. The Service Provider shall not be liable for any delay in providing
the service connection for reasons attributable to the Service Applicant or external parties.
4-3 The Service Provider undertakes to provide and connect the electricity service in accordance with all
the requirements of the Distribution Code.
4-4 The Service Provider undertakes to install the electricity service equipment and the devices necessary
to record consumed energy in accordance with the technical rules approved by the Service
Provider. The service equipment shall remain the property of the Service Provider, and he has the
right to use it to supply others with electricity, and the Service Applicant has no right to object to
that.
4-5 The Service Provider undertakes to notify the Service Applicant (30) days in advance of any
amendments to this agreement through the consumption bill, in addition to any other method such
as local newspapers, text messages, telephone, etc.
Fifth: Disconnecting and reconnecting the electricity service
The Service Provider may disconnect the electricity service from the facility and reconnect it
according to the regulations for disconnecting and reconnecting the electricity service approved by
the Authority and published on the website of the Water and Electricity Regulatory Authority and
the Service Provider's website. The Consumer also has the right to obtain a copy of these regulations
by requesting them from the Service Provider.
Sixth: Changes to the electricity service connection or any related aspect while the agreement is valid
If the Service Applicant submits a request to modify the service connection, such as enhancing the
meter, adding, splitting, or relocating the meter from one location to another, while this agreement
is valid, and the Service Provider approves his request, then the Service Applicant’s new request
and/or any change in the service connection, or any related modification, shall become an integral
part of this agreement, and the Service Provider must take the necessary action to modify the
relevant information and data.

Seventh: Complaints or disputes
Should a complaint or dispute arise about any matter related to this agreement or its
implementation, or any aspects related to the provision of the electricity service, the Service
Applicant has the right to submit his complaint to the Service Provider in accordance with the
Consumer Complaints procedures approved by the Authority. If no satisfactory solution is reached
between the Service Provider and the Service Applicant regarding the complaint or dispute through
these procedures, the Service Applicant has the right to submit his complaint to the Authority for
adjudication.
Eighth: The responsibility of the Service Provider in the case of an error on his part
The Service Provider undertakes to provide service in full accordance with this agreement, and in the
professionally recognised methods and manners, taking into consideration the following:
8-1 If the Service Applicant's loss is due to the Service Provider's negligence or lack of adequate care, the
Service Provider is responsible for compensating the Service Applicant for that loss.
8-2 The Service Provider will not be held responsible for any loss to the Service Applicant if:
8-2-1 The damage was caused by the Service Applicant or any other person.
8-2-2 It resulted from an incident outside the Service Provider’s control.
Ninth: The Consumer is entitled to obtain compensation from the Service Provider as a result of non-
compliance with the guaranteed standards approved by the Authority.
Tenth: Term of the Agreement:
This agreement is valid for an indefinite period. The Service Applicant may request its termination with
a written notice submitted to the Service Provider thirty (30) days before the date requested for
termination, and after making sure that there are no Consumers in the property, taking into account the
regulations for cancelling the service contained in this Guide.
Eleventh: This agreement has been issued in two original copies in English, and each party shall be
given a copy to act according to it.

Appendix (13)
Agreement Form for Electricity Service Consumption

Electricity Service Consumption Agreement Form
Request number Date
Requested voltage Breaker capacity / Total Load
Type of use
Residential Commercial Governmental Agricultural Industrial Other
Consumer details
Nationality
Passport number Iqama Number
Authorized representative details
Authorized representative phone number Authorized representative’s signature

Date of meter reading Copy of the ownership deed
Name Letter Number/Record Letter date Letter source
Location details Contact Details

City P.O. Box
District Postal code
Street Mobile number
Unit type Home phone number
Unit number Work phone number
Meter number Fax
Consumer number Email address
Subscription number Preferred communication method
Service implementation requirements
Service request implementation date Meter reading
Attachments
1. Copy of the National ID, or a copy of the Iqama or
2. Certified ownership deed/document. 3. Copy of the rent contract
Passport for non-Saudis
Notes
Consumer’s signature Signature of employee concerned

Name Employee’s name
Signature Job title
Date Signature
Preamble:
1. The terms and expressions in this agreement and defined in the Electricity Service Guide have the
same meanings for the purpose of implementing this agreement unless the context requires
otherwise.
2. This Agreement specifies the terms and conditions agreed on between the Service Provider and the
electricity power Consumer (Consumer), and includes the Service Connection agreement, and all
the essential details required from the Consumer.

3. In this agreement, reference has been made to other documents, such as the Distribution Code and
the Electricity Service Guide (the Guide). These, and their amendments, may be obtained through
the Service Provider’s website, or by visiting one of the Service Provider’s branches, or the website
of the Water and Electricity Regulatory Authority (the Authority).
4. The Authority is the final reference in the interpretation of any text or paragraph contained in this
agreement.
First: The previous preamble is an integral part of this agreement.
Second: The obligations and duties of the Consumer
2-1 The Consumer acknowledges his responsibility that the data referred to in this agreement and the
attached documents is accurate.
2-2 The Consumer undertakes to pay the consumption bill no later than the date specified in the bill.
2-3 The Consumer undertakes to ensure that the Service Provider has safe and easy access to the meter(s)
and electricity equipment owned by the Service Provider located in his facility, and to allow the
Service Provider’s employees to inspect, read and maintain the meter at times specified by the Service
Provider.
2-4 The Consumer undertakes not to exceed the electricity capacity specified for him in this agreement,
and undertakes, in case he wishes to add equipment or electrical devices that require increasing this
capacity, to submit a request to the Service Provider to increase the capacity before adding them,
provided that he obtains the owner’s approval or his delegate, and he undertakes to pay the Service
Provider's fees incurred.
2-5 The Consumer undertakes to notify the Service Provider of any changes in his personal information.
2-6 The Consumer must immediately notify the Service Provider of any change in his consumption
category if he changes the activity under which the Service Provider has applied the consumption
category to his subscription, or if he adds facilities that differ from his consumption category. In case
the Consumer does not notify the Service Provider, he shall be dealt with in accordance with Article
(34-1) of the Electricity Service Guide.
2-7 The Consumer must notify the Service Provider if his absence from the service connection site, or the
closure of the site, will make it impossible for the Service Provider to record consumption readings
during that period.
2-8 The Consumer is obligated to pay all consumption bills immediately when their agreement with the
property ceases. If he fails to comply with this obligation, the consumer will be responsible for all fees
that may be incurred on the account until the date of its closure, or its transfer to the name of a new
owner or tenant. The Service Provider has the right to refuse to sign another consumption agreement
with the same Consumer until the debt is settled.
2-9 Non-governmental consumers have the right to request that they pay outstanding bills in instalments
in special cases, such as a sudden increase in monthly consumption or an accumulation of unpaid
bills, provided the Service Provider is convinced that the consumer is experiencing payment
difficulties. If the Consumer does not reach out to the Service Provider to request assistance with their

payments, or if he does not comply with the arrangements agreed upon, any outstanding amounts
will be considered late payments that must be paid.
2-10 The Consumer is obligated to allow the Service Provider to implement a plan to change the voltage
of his facilities from (127/220) volts to (230/400) volts in accordance with Cabinet Resolution No.
(324), dated 9/20/1431 AH.
2-11 The Consumer must take appropriate measures to reduce overall electrical energy consumption to
achieve the objectives required by the Saudi Energy Efficiency Center.
Third: The Consumer is prohibited from doing the following:
3-1 Disposing of the meter in any way, as the meter is a property of the Service Provider
2-3 Activating the electricity service without the consent of the Service Provider
3-3 Doing unauthorised electrical work in the facility; doing anything that prevents access to the meter,
damages it, or interferes with its accuracy; or tampering with it in any way
3-4 Allowing anyone to illegally obtain electricity from the Service Provider’s network
3-5 Allowing anyone to use electricity in any way that affects continuation of service provision to any
other person; or causes loss to the Service Provider; or damage to meters, installations, or other
equipment belonging to the Service Provider.
3-6 Interfering with the connection of the electricity service to the facility, or to any other person’s facility,
including disconnecting the facility from the service, or reconnecting the electricity service for
another person after the Service Provider had disconnected it.
The cases mentioned in Clauses (3-1) to (3-6) shall be dealt with in accordance with the provisions
of the regulations to protect Service Providers’ facilities.
Fourth: The obligations and duties of the Service Provider
4-1 The Service Provider undertakes to provide and connect the electricity service in accordance with all
the requirements of the Distribution Code, and the Electricity Service Guide.
4-2 The Service Provider undertakes to record the consumption according to a meter reading period not
exceeding (30) days, with bills payable from the 28th of the calendar month following the date of
issuance, and to deliver the bills to the Consumer electronically or by any other available means
approved by the Authority. Up-to-date information on these means can be found by visiting the
Service Provider’s website, one of its branches, or by contacting one of the Service Provider’s call
centres.
4-3 The Service Provider undertakes to notify the Consumer a month in advance of any change to the
consumption tariff, or any service related tariff , or any amendment to this agreement by means of
the consumption bill, in addition to other means such as local newspapers, text message, telephone,
etc.
4-4 Should the electricity service be interrupted, the Service Provider undertakes to notify the Consumer
what time the service is expected to be reconnected, through the contact information registered in
this agreement, or by other available means, and in an appropriate manner, if the disconnection
was due to an incident outside the Service Provider’s control and it is expected to last for three or
more hours.

4-5 The Service Provider undertakes to calculate a final consumption bill upon receiving a request from
the Consumer to terminate this agreement, and undertakes to provide the Consumer with the
amount due to be paid, using the contact information registered in this agreement, within a period
no longer than five (5) Business Days, and to issue a final bill for that amount.
Fifth: Consumers with critical electricity needs
The Consumer must notify the Service Provider about any person in the household who meets the
criteria of a Consumer with critical electricity needs, as defined in Chapter 9 of the Electricity Service
Guide, and must attach the supporting documents required that allow the Service Provider to implement
the regulations and procedures for Consumers with critical electricity needs approved by the Authority.
Sixth: Disconnecting and reconnecting the electricity service
The Service Provider may disconnect the electricity service from the facility and reconnect it according
to the regulations for disconnecting and reconnecting the electricity service approved by the Authority
and published on the website of the Water and Electricity Regulatory Authority and the Service Provider's
website. The Consumer has the right to obtain a copy of these regulations by requesting them from the
Service Provider.
Seventh: Meters
7-1 The connection point between the Consumer and the Service Provider is the consumption meter
installed on the outer boundary of the facility. The Service Provider undertakes the maintenance
and operation of the network up to the connection point, while the Consumer undertakes the
maintenance and operation of his network after the connection point.
7-2 The Service Provider is entitled to inspect the meter at any time to ensure its accuracy. The Consumer
is entitled to submit a request to inspect the meter if he believes that the meter is not working
properly, but must pay the necessary fee for that in accordance with the provisions contained in the
Guide.
Eighth: Complaints or disputes
8-1 Should a complaint or dispute arise about any subject related to this agreement or its
implementation, or any aspects related to the provision of the electricity service, the Consumer has
the right to submit his complaint to the Service Provider in accordance with the Consumer
Complaints procedures approved by the Authority. If no satisfactory solution is reached between
the Service Provider and the Consumer regarding the complaint or dispute through these
procedures, the Consumer has the right to submit his complaint to the Authority for adjudication.
8-2 The Service Provider may not disconnect the service from the Consumer until the complaint is
resolved by the Authority or the competent judicial authority.
8-3 The Service Provider may not combine disputed bills with monthly consumption bills, and the
Consumer must be allowed to pay any subsequent consumption bills to avoid unnecessary
accumulation of debts, without the need to visit the Service Providers’ offices. The Service Provider
may take all necessary legal measures to ensure undisputed bills are paid.

Ninth: The responsibility of the Service Provider in the case of an error on his part
The Service Provider undertakes to provide service in full accordance with this agreement, and in the
professionally recognised methods and manners, taking into consideration the following:
9-1 If the Consumer’s loss is due to the Service Provider's negligence or lack of adequate care, the Service
Provider is responsible for compensating the Consumer for that loss.
9-2 The Service Provider shall not be held responsible for any loss to the Consumer if:
9-2-1 The damage was caused by the Consumer or any other person.
9-2-2 It resulted from an incident outside Service Provider’s control.
Tenth: The Consumer is entitled to obtain compensation from the Service Provider as a result of non-
compliance with the guaranteed standards approved by the Authority.
10-1 The Consumer shall be entitled to obtain compensation from the Service Provider as a result of his
failure to comply with the guaranteed standards approved by the Authority.
10-2 The reactive energy consumption tariff shall be applied to specific Consumers in accordance with
the details shown in the Authority’s Board of Directors Decision No. (2/27/33), dated (10/21/1433
AH), and any subsequent regulatory decisions issued in this regard.
10-3 The provisions of the Electricity Law require certain Consumers to secure a backup source of
electrical energy at their expense with a minimum capacity of that required for emergency
situations. According to the terms of the Saudi Building Code, an Anti-Islanding System (Anti-
Parallelism System) must be installed between their backup generators and the Service Provider’s
network, after the technical specifications of the devices have been approved by the Service
Provider. The generators should operate automatically to feed only the Consumer’s loads in the
event of an emergency disconnection from the Service Provider’s network.
10-4 Both parties are obligated to pay the Value Added Tax (VAT) on all taxable services, invoices, and
fees in accordance with the Value Added Tax Law and its implementing regulations in the Kingdom
of Saudi Arabia.
Eleventh: Term of the Agreement:
This agreement is valid for an indefinite period. The Consumer may request its termination with a
written notice submitted to the Service Provider five (5) days before the date requested for termination,
while taking into consideration the service cancellation regulations in this Guide. If the Consumer
moves to a new facility, he undertakes to notify the Service Provider of this, so that the necessary
settlements for previous consumption can be made, and the new meter details registered, in
accordance with the procedures set by the Service Provider.
Twelfth: This agreement has been issued in two original copies in English, and each party shall be
given a copy to act according to it.


Electricity Service Guide (WERA)

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Electricity Service Guide (WERA)

Uploaded by

Copyright:

Available Formats

0 Electricity Service Guide |

Document update cycle

1 Electricity Service Guide |

2 Electricity Service Guide |

3 Electricity Service Guide |

4 Electricity Service Guide |

5 Electricity Service Guide |

6 Electricity Service Guide |

7 Electricity Service Guide |

8 Electricity Service Guide |

9 Electricity Service Guide |

10 Electricity Service Guide |

11 Electricity Service Guide |

12 Electricity Service Guide |

13 Electricity Service Guide |

Article (3): General Rules:

14 Electricity Service Guide |

15 Electricity Service Guide |

16 Electricity Service Guide |

17 Electricity Service Guide |

18 Electricity Service Guide |

19 Electricity Service Guide |

Article (10): Requirements for a New Electricity Service Connection:

20 Electricity Service Guide |

21 Electricity Service Guide |

22 Electricity Service Guide |

23 Electricity Service Guide |

24 Electricity Service Guide |

25 Electricity Service Guide |

26 Electricity Service Guide |

27 Electricity Service Guide |

28 Electricity Service Guide |

29 Electricity Service Guide |

▪ Disconnecting and Reconnecting the Electricity Service Due to Non-Payment

30 Electricity Service Guide |

31 Electricity Service Guide |

32 Electricity Service Guide |

23-2 Electricity service disconnection in emergency cases:

33 Electricity Service Guide |

34 Electricity Service Guide |

23-7 Electricity service disconnection due to poor electrical wiring or overload:

35 Electricity Service Guide |

36 Electricity Service Guide |

37 Electricity Service Guide |

38 Electricity Service Guide |

Article (27): Residential Tariff:

39 Electricity Service Guide |

40 Electricity Service Guide |

Article (32): Other Consumption Tariffs

41 Electricity Service Guide |

42 Electricity Service Guide |

43 Electricity Service Guide |

34-2 Handling mixed consumption categories:

44 Electricity Service Guide |

Consumption value in Approved tier value (kW/h) Number of days in the

36-3 Consumption calculations for special cases:

45 Electricity Service Guide |

46 Electricity Service Guide |

47 Electricity Service Guide |

48 Electricity Service Guide |

49 Electricity Service Guide |

50 Electricity Service Guide |

51 Electricity Service Guide |