Daily Task list sample for Front Office

Assistants - Night Shift

Date:________

Emp Name:___________________

Time Task Done

23:00 – 23:30 Attend Front Office Handover Briefing with Evening Shift and Duty
Manager
Count Cash Float and take over cash from the evening shift
Check and log upcoming Wake-Up Calls / pickup / drop Orders
Familiarize yourself with all pending arrivals
Check incomplete traces and messages of the day
Control Room status (dirty, clean, inspected) and house count
Ensure clean Public Areas
Handling pending arrivals
23:30– 24:00
Check Front office emails
Print Rate variance report and check rate applied, statistical codes ( Market,
Source etc.) for each in-house guests are correct.
00:00 – 01:30 Guest Profiles (Registration card complete)
Guest ledger Balance / Deposit due
Room discrepancy report
Point Of Sale (POS) Audit & Closing
Collect, check and count F&B report / cashier
File Guest Bill / Checks
Conduct patrol in coordination with Security
01:30 – 03:00 Cashier Check and Closing
Check all Folios complete
Check Credit Cards settlements.
Proceed settlement (batch close)
Check and drop cash payment
03:00 - Night Audit / End of Day Process
04:30 Pending Arrivals checked & handled?
Credit Card settlements checked, Batch closed and All Cash counted, closed
and dropped.
RUN NIGHT AUDIT !
Control arrivals of the day, correspondence vs. system
Allocate room numbers to arrivals of the day
Print Reports
Create Reports
Audit upcoming reservations of the week (every Sunday)
 Send reports: Daily Business report (DBR), Duty Manager Log, Daily
Summary, Credit Limit, No show.
File reports
Prepare handover
07:00 – 07:30 Conduct handover with morning Duty Manager and Morning Shift
07:30– 09:30 Last follow up with the AM shift
Signature:______________
Verified By: ________________