VILLALBA, MYRA KIM B.

BSTM 1E

SEDA HOTEL- BACOLOD

Table Contents

I. Background

II. Food Safety Program

III. Occupational Health and safety Standards

IV. Emergency Response Plan

V. Risk Management Strategy

VI. Risk Assessment

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 I. Company Background

Seda Hotel Bacolod is a contemporary hotel located in the heart of Bacolod City, Philippines. It is part of
the Seda Hotels chain, known for its modern amenities and excellent service. The hotel boasts stylish
and comfortable accommodations, catering to both business and leisure travelers. With its strategic
location, Seda Hotel Bacolod offers easy access to key attractions such as The Ruins and Negros
Museum. Guests can enjoy a range of facilities including a swimming pool, fitness center, and on-site
dining options serving both local and international cuisine. The hotel also provides versatile event spaces
suitable for meetings, conferences, and social gatherings. Seda Hotel Bacolod prides itself on its
commitment to sustainability, implementing eco-friendly practices throughout its operations. Its warm
and attentive staff ensure a memorable stay for every guest, offering personalized service tailored to
individual needs. Whether visiting for business or pleasure, Seda Hotel Bacolod provides a luxurious and
convenient home away from home.

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 II. Food Safety Program

Seda Hotel's food safety program is a comprehensive initiative designed to uphold the highest standards
of hygiene and quality across all culinary operations. The program begins with strict adherence to local
and international food safety regulations, ensuring compliance with guidelines set by authorities such as
the Food and Drug Administration (FDA) and the Department of Health (DOH). Continuous staff training
is a key component, with employees undergoing regular sessions led by certified food safety trainers to
stay updated on best practices and protocols. Hazard Analysis and Critical Control Points (HACCP)
principles are implemented throughout the food handling process, enabling the identification and
mitigation of potential risks. Suppliers are carefully screened and monitored to guarantee the quality
and safety of ingredients, with regular audits conducted to verify compliance with specifications.
Stringent sanitation and hygiene practices are enforced in kitchen facilities, including thorough cleaning
procedures and proper waste disposal practices. Temperature control measures are implemented to
prevent bacterial growth and food spoilage, with state-of-the-art refrigeration and storage facilities
ensuring optimal conditions for ingredient preservation. Allergen management protocols are in place to
address guest dietary requirements and sensitivities, with allergen information clearly communicated on
menus. Regular inspections and audits are conducted to maintain the highest standards of food safety
and compliance with internal protocols. Continuous improvement initiatives drive the evolution of the
program, with feedback from guests and staff informing enhancements and innovations. Technology is
leveraged to streamline food safety processes, including automated monitoring systems for
temperature control. Crisis management protocols ensure swift and effective responses to food safety
incidents or emergencies. Guests are educated about food safety practices, fostering transparency and
trust in the hotel's culinary operations. Collaboration with industry experts and professionals ensures
that the program remains aligned with emerging trends and best practices. Community engagement
initiatives promote food safety awareness and education beyond the hotel's walls. Transparent
reporting and accountability mechanisms demonstrate the hotel's commitment to guest welfare and
satisfaction. Continuous monitoring and evaluation ensure the ongoing effectiveness and
responsiveness of the food safety program. Overall, Seda Hotel's food safety program stands as a
testament to its unwavering dedication to providing guests with safe, enjoyable, and memorable dining
experiences.

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 III. Occupational Health and safety Standards

Seda Hotel adheres to stringent Occupational Health and Safety (OHS) standards to ensure the well-
being of its employees and guests. Firstly, the hotel conducts regular risk assessments to identify
potential hazards within the premises. Secondly, all staff members undergo comprehensive OHS training
upon joining the organization and receive regular updates to stay informed about safety protocols.
Thirdly, Seda Hotel maintains a well-equipped first aid facility and ensures that all necessary medical
supplies are readily available. Fourthly, the hotel implements strict guidelines for the handling and
storage of hazardous materials to prevent accidents. Fifthly, emergency evacuation procedures are
clearly outlined and practiced through regular drills to prepare staff for any unforeseen circumstances.
Sixthly, the hotel provides personal protective equipment (PPE) to employees working in high-risk areas,
such as the kitchen or maintenance areas. Seventhly, Seda Hotel complies with local regulations
regarding fire safety, including the installation of fire detection and suppression systems. Eighthly,
regular inspections are conducted to ensure that all equipment and machinery are in optimal working
condition. Ninthly, the hotel promotes a culture of safety awareness among its employees, encouraging
them to report any safety concerns promptly. Tenthly, Seda Hotel maintains a clean and organized work
environment to minimize the risk of slips, trips, and falls. Eleventhly, ergonomic assessments are carried
out to identify and address any issues that may cause strain or injury to employees. Twelfthly, the hotel
provides ongoing support and resources for employees to prioritize their physical and mental well-
being. Thirteenthly, Seda Hotel collaborates with external OHS experts to stay updated on best practices
and continuously improve its safety measures. Fourthly, guests are also briefed on safety procedures
during check-in, including information about emergency exits and contact points for assistance.
Fifteenthly, Seda Hotel is committed to upholding the highest standards of occupational health and
safety to create a secure and comfortable environment for everyone on its premises.

IV. Emergency Response Plan

Seda Hotel maintains a comprehensive Emergency Response Plan (ERP) to swiftly and effectively address
any unforeseen situations. Firstly, the ERP outlines clear protocols for different types of emergencies,
including fires, medical incidents, natural disasters, and security threats. Secondly, designated
emergency response teams are trained and equipped to handle various scenarios, with assigned roles
and responsibilities clearly defined. Thirdly, the ERP includes procedures for evacuating guests and
employees safely, utilizing designated assembly points for accountability. Fourthly, the plan specifies
communication channels and procedures for notifying relevant authorities, staff members, and guests in
the event of an emergency. Fifthly, regular drills and exercises are conducted to test the effectiveness of
the ERP and familiarize personnel with their roles and responsibilities. Sixthly, the ERP is periodically
reviewed and updated to incorporate lessons learned from past incidents and to align with evolving best
practices in emergency management. Seventhly, Seda Hotel collaborates with local emergency services
and authorities to ensure seamless coordination in the event of a crisis. Eighthly, the ERP includes

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provisions for providing medical assistance to guests and employees, with trained personnel and well-
equipped first aid stations strategically located throughout the premises. Ninthly, designated emergency
exits and evacuation routes are clearly marked and regularly maintained to facilitate swift and safe
evacuation. Tenthly, the ERP emphasizes the importance of maintaining calm and orderly conduct
during emergencies, with staff members trained to provide reassurance and assistance to guests.
Eleventhly, Seda Hotel conducts regular audits and inspections to assess the readiness of its emergency
response capabilities and identify areas for improvement. Twelfthly, the ERP includes contingency plans
for maintaining essential services such as food, water, and power supply during prolonged emergencies.
Thirteenthly, the hotel provides ongoing training and support to ensure that all staff members are
prepared to respond effectively to emergencies. Fourteenthly, guests are briefed on emergency
procedures during check-in and provided with information cards in guest rooms for quick reference.
Fifteenthly, Seda Hotel is committed to maintaining a robust Emergency Response Plan to prioritize the
safety and well-being of everyone on its premises.

V. Risk Management Strategy

Seda Hotel employs a robust risk management strategy to proactively identify, assess, and mitigate
potential risks across its operations. Firstly, thorough risk assessments are conducted regularly to
identify hazards and vulnerabilities, encompassing areas such as safety, security, financial, operational,
and reputational risks. Secondly, mitigation measures are implemented to address identified risks,
including the development of safety protocols, security measures, and operational controls. Thirdly,
contingency plans are established to ensure the hotel can respond effectively to emergencies or crises,
with clear procedures and designated response teams in place. Fourthly, employees receive
comprehensive training and awareness programs to recognize and respond to potential risks, fostering a
culture of safety and vigilance. Fifthly, compliance with relevant laws, regulations, and industry
standards is ensured to mitigate legal and regulatory risks. Sixthly, the risk management strategy is
continuously monitored, reviewed, and updated to adapt to changing circumstances and emerging risks.
Seventhly, stakeholder engagement is prioritized to understand concerns and expectations regarding
risk management, fostering transparency and collaboration. Eighthly, technology and data-driven
insights are leveraged to enhance risk assessment and decision-making processes. Ninthly, partnerships
with local authorities and emergency services are cultivated to facilitate coordinated responses to
emergencies. Tenthly, a commitment to continuous improvement drives the refinement and
enhancement of the risk management strategy over time, ensuring the ongoing safety and resilience of
Seda Hotel.

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 VI. Risk Assessment (Managing the risk in your hotel)

Comprehensive Risk Assessment: Conduct regular assessments to identify potential risks across various
areas of your hotel, including safety, security, operations, finance, and reputation. This helps in
understanding the potential vulnerabilities and threats your hotel may face.

Effective Mitigation Measures: Implement proactive measures to mitigate identified risks. This may
involve implementing robust safety protocols, enhancing security measures, establishing operational
controls, and developing contingency plans for emergencies.

Staff Training and Awareness: Provide thorough training to your staff on risk management practices,
emergency procedures, and safety protocols. Ensure that all employees are equipped with the
knowledge and skills to identify, report, and respond to potential risks effectively.

Continuous Monitoring and Improvement: Regularly monitor and review your risk management
processes to identify any gaps or areas for improvement. Stay updated with the latest industry
standards, regulations, and best practices, and adapt your risk management strategies accordingly.

Stakeholder Engagement: Engage with guests, employees, suppliers, and local authorities to gather
feedback and insights on potential risks and mitigation strategies. Foster open communication channels
to encourage the reporting of concerns and incidents, and collaborate with stakeholders to address
shared risks effectively.

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