Chapter 11 HRM

Determining HR needs
All management including HRM begins with planning.
 5 steps are involved in the HR planning process:
1. Preparing HR inventory
2. Preparing job analysis –
i. Job description
ii. Job specification
3. Assessing future HR demand
4. Assessing future HR supply
5. Establishing a strategic plan

Hiring Process
 Selection: the process of gathering information and deciding who should be hired, for the best interests of the
individual and the organization.
 6 steps in selection process:
1. Obtaining complete application forms
2. Conducting initial and follow up interviews
3. Holding employment tests
4. Conducting background investigations
5. Obtaining results from physical exams
6. Establishing probationary periods

 The selection process is long and difficult, but it is worth the effort to select new employees carefully because of the
high costs of replacing workers. The process helps ensure that new employees meet the requirements in all relevant
areas, including communication skills, education, technical skills, experience, personality and health.

Training & Development

 Training and Development: attempts to improve productivity by increasing an employee’s performance ability.
 Training and development programs include 3 steps:
1. Assessing organizations needs and employees’ skills to determine training needs.
2. Designing training activities to meet the identified needs.
3. Evaluating the effectiveness of the training
 Training focuses on short-term skills:
1. Orientation
2. On-the-job
3. Off-the-job
4. Online
5. Vestibule
6. Job simulation
7. Apprenticeship
 Development focuses on long-term abilities:
1. On-the-job coaching
2. Off-the-job courses
3. Understudy positions
4. Job rotation

Performance appraisal
 Performance Appraisal: is an evaluation in which employee’s performance level is measured against established
standards to make decisions about promotions, compensation, training or termination.
 6 steps in performance appraisal:
1. Establishing performance standards
2. Communicating those standards
3. Evaluating performance
4. Discussing results with employees
5. Taking corrective action
6. Using results to make decisions