HP Laserjet Error Codes 0 - 19

Message on
Additional
printer What it means. What to do.
comments.
Display Panel

Media is jammed at the

specified location (and For all jam messages, do the following: 1.
possibly at other Remove jammed print media from the specified
13.XX PAPER locations). If the location. Check the entire paper path for other
JAM message persists after pieces of media in the path. 2. Open and close
[LOCATION] all jams have been the top cover to clear the message. 3. Check
cleared, a sensor or sensors and flags in the paper path for proper
sensor lever might be operation.
stuck or broken.

1. Remove jammed media from the specified

location. 2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and
3.0 PAPER
A non-specific paper separation rollers. 4. Ensure there is no
JAM
jam occurred. obstruction in the path, such as a torn piece of
[LOCATION]
paper. 5. Open and close the top cover to clear
the message. 6. Check sensors and flags for
proper operation.

1. Ensure that paper trays are loaded and

adjusted properly so media can feed from the
tray. It might be necessary to reduce the stack
On NX engines this
height of media in the tray. 2. Check the input
is most likely the
area for obstructions such as media in the path.
13.1 PAPER fuser flag or the
Paper-delay jam at Also check to see if the registration assembly
JAM OPEN ACPM. The ACPM
paperfeed area. damaged or unseated. 3. Replace any defective
INPUT TRAYS has a photosensor
sensors or flags. 4. Verify the media meets the
hard-wired to the
specifications. 5. Check the pickup feed and
back of it.
separation rollers for unusual wear. Replace as
needed. 6. Rotate the media in the input tray by
180° and/or turn it over

On a 5si, 8000, or
1. Check the duplexer and the rear area of the 8100 series laserjet
13.10 PAPER
printer for obstructions or damage. 2. Check the a Duplex Jam can
JAM CHECK Jam at duplexer.
duplexer for proper operation. Replace the be caused by a tray
DUPLEXER
duplexer if a sensor is defective. 2 and 3 feed
assembly failure.

For Laserjet 5si. This

error is caused by a
13.14 Replace paper control PCA.
defective paper control
PCA

1. Check the input area for obstructions such as

paper in the path. Also check to see if the
registration assembly is damaged or if the
transfer roller is out of place. 2. Replace any
13.2 PAPER
Paper-stopped jam at defective sensors or flags. 3. Ensure the media On NX engines this
JAM OPEN
paper-feed area. does not exceed the maximum length. 4. If is an input jam.
INPUT TRAYS
multiple sheets are feeding, it might be
necessary to fan the media and reduce the stack
height. Also, replace separation pad. 5. Verify
that the fuser is properly installed.

1. Remove all media in the paper path, and then

Media stopped in the
13.20 PAPER open and close the top cover. 2. If the message
paper path during
JAM CHECK persists after all media is removed: Check if
power on or when the
REAR DOOR media is jammed in the prefeed area. Replace
top door was closed.
any defective sensors or flags

1. Clear the jam and close the top door. 2. If the

13.21 DOOR The top cover was open
message persists, check the top door switch for
OPEN JAM while printing.
proper operation.

13.5 PAPER Paper-delay jam at 1. Check the transfer roller and small media belt If still persists -
JAM CHECK fuser. to ensure they are operating and can feed print replace fuser, then
REAR DOOR media. 2. Check the paper path for obstructions DC controller.
at the transfer roller, toner cartridge, paper feed
 assembly, and fuser. 3. Replace any defective
sensors or flags. 4. Turn the media stack over
and/ or rotate it by 180° in the input tray.

13.6 PAPER 1. Check the paper path for obstructions at the

Paper-stopped jam at
JAM CHECK fuser and output/delivery area. 3. Replace any
fuser.
REAR DOOR defective sensors or flags.

1. Remove jammed media from the specified

location. 2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and
13.99 PAPER
A non-specific paper separation rollers. 4. Ensure there is no
JAM
jam occurred. obstruction in the path, such as a torn piece of
[LOCATION]
paper. 5. Open and close the top cover to clear
the message. 6. Check sensors and flags for
proper operation

HP Laserjet Error Codes 20-49

Message on
printer Display What it means. What to do. Additional comments.
Panel

You might have tried to transfer too

The printer received many macros, soft fonts, or complex
20
more data than can graphics. Press GO to print the
INSUFFICIENT
fit in available transferred data (some data might be
MEMORY
memory. lost). Advise the customer to simplify the
print job or install additional memory

The data (dense text,

rules, raster or vector Press GO to print the transferred data.
21 PAGE TOO
graphics) sent to the (Some data might be lost.) Advise the More memory might help.
COMPLEX
printer is too customer to simplify the print job.
complex

The connection has

been broken
between the printer
1. Press GO to clear the error message
40 EIO x BAD and the EIO card in
and continue printing. 2. Reseat the EIO
TRANSMISSION the specified slot.
card in slot [X].
(Data loss might
occur in this
situation.)

1. Reload the tray with the correct print

media size. 2. Ensure that media in the
tray is loaded under the front and back
tabs. 3. If you are printing from tray 1,
The printer detected verify that the correct paper size is
For the 4000, 4050, and
a media size selected in the control panel. 4. If you
4100 series the paper feed
different from what it are printing from tray 2, 3, or 4, verify
assembly could be bad. Also
was expecting. This that the three paper-size adjustments
41.3 the paper feed/registration
is typically caused if (length guide, width guide, size-selector
UNEXPECTED sensors could be knocked
two or more sheets switch) on the paper tray have been
PAPER SIZE out of place. On EX engine
stick together in the made correctly. Make sure the media is
printers this error is caused
printer or if the tray is under the corner tabs. 5. After
by a bad PIU (paper input
not properly performing the actions above, press GO.
unit).
adjusted. The page containing the error will
automatically be reprinted if jam
recovery is enabled. (Or, you might want
to press CANCEL JOB to clear the job
from the printer’s memory.)

For the 4000, 4050, and

1. This error usually occurs with smooth
4100 series the paper feed
media, such as transparencies or labels.
assembly could be bad. Also
If the problem persists when using tray
The media reached the paper feed/registration
41.5 PRINTER 1, load media one sheet at a time. If the
the PS102 or PS103 sensors could be knocked
ERROR problem persists when using trays 3 and
sensor too early. out of place. On EX engine
4, replace the feed and separation
printers this error is caused
rollers. 2. Check sensors PS102 and
by a bad PIU (paper input
PS103 for proper operation
unit).
 The page containing the error will
automatically be reprinted. If the error
persists: 1. Reseat the connections to
41.x PRINTER A temporary printing
the laser scanner and then to the engine
ERROR error has occurred.
controller board. 2. Replace the laser
scanner. 3. Replace the engine
controller board

1. Press CANCEL JOB to clear the print

job from the printer memory. 2. Turn the
printer off, and then turn the printer on.
3. Try printing a job from a different
software application. If the job prints, go
back to the first application and try
printing a different file. (If the message
only appears with a certain software
application or print job, contact the
software vendor for assistance.) 4. If the
message persists with different software
applications and print jobs, disconnect all
cables to the printer that connect it to the
network or printer. 5. Turn the printer off.
49.XX PRINTER A firmware error 6. Remove all memory DIMMs or third- This error is usually caused
ERROR occurred party DIMMs from the printer. (Do not by a bad formatter board.
remove the firmware DIMM in the lowest
DIMM slot.) 7. Remove all EIO devices
from the printer. 8. Turn the printer on. 9.
If the error no longer exists, install each
DIMM and EIO device one at a time,
making sure to turn the printer off and
back on as you install each device. 10.
Replace a DIMM or EIO device if you
determine that it causes the error. 11.
Remember to reconnect all cables that
connect the printer to the network or
computer. 12. If the error persists,
replace the firmware DIMM. 13. Replace
the formatter.

HP Laserjet Error Codes 50-59

Message on
Additional
printer Display What it means. What to do.
comments.
Panel

1. Remove the printer from any

UPS supplies, additional power
supplies, or power strips. 2. Plug
the printer into a wall outlet and see
if this resolves the problem. 3. If the
printer is already plugged into a
50.4 PRINTER A problem exists with the customer’s wall outlet, try another power
ERROR line voltage. source in the building that is
independent of the one currently
being used. 4. The line voltage and
current source at the printer
location might need to be inspected
to ensure that it meets the printer’s
electrical specifications.

50.X FUSER A fuser error has occurred. 1. Turn the printer off, wait 10
ERROR minutes, and then turn the printer
on. 2. If the message persists,
reseat the fuser. If that does not
work, replace the fuser. To check
the fuser, turn the printer off and
remove the fuser. Measure the
resistance between the fuser
connectors. If it is not within the
proper range, replace the fuser. If
 there is not continuity between the
fuser connectors neutral and hot
with the fuser removed, replace the
fuser. If the problem is not related
to the fuser, replace the engine
controller board.

1. Press GO. The page containing

the error will automatically be
reprinted. 2. Turn the printer off and
A loss of beam-detect occurred. X
51.X PRINTER then on. 3. Reseat cables to the
description: 1 = Beam-detect error 2
ERROR laser/ scanner and engine
= Laser error
controller. 4. Replace the
laser/scanner. 5. Replace the DC
controller.

1. Press GO. The page containing

the error will automatically be
The laser scanner speed is incorrect. reprinted. 2. Turn the printer off and
52.X PRINTER
X description: 1 = Scanner startup then on. 3. Reseat cables to the
ERROR
error 2 = Scanner rotation error laser/ scanner and engine
controller. 4. Replace the
laser/scanner.

There is a memory error with an

accessory. The DIMM that caused
the error will not be used. Values of
X, Y, and ZZ are as follows: X =
DIMM type 0 = ROM 1 = RAM Y =
Device location 0 = internal memory
(ROM or RAM) 1 to 4 = DIMM slots 1. Turn the printer off, and reseat or
1, 2, 3, or 4 ZZ = Error number 0, 1, 2 replace the specified DIMM. 2. Try
53.XY.ZZ = Unsupported o unrecognized the DIMM in another slot. (The
PRINTER memory 3 = Failed RAM test 4, 5 = firmware DIMM must remain in slot
ERROR Exceeded maximum RAM or ROM #4—the lowest DIMM slot.) 3.
size 6 = Invalid DIMM speed 7 = Replace the DIMM that caused the
DIMM reporting information error.
incorrectly 8 = DIMM RAM parity
error 9 = ROM needs to be mapped
to an unsupported address 10 =
DIMM address conflict 11 = PDC
XROM out of bounds 12 = Unable to
make a temporary mapping

54.1 REMOVE 1. Open the top cover and remove

SEALING TAPE The toner cartridge has been the toner cartridge. 2. Pull the
alternates with installed without removing the sealing sealing tape tab to remove the
FROM TONER tape. strip. 3. Reinstall the toner cartridge
CARTRIDGE and close the top cover.

1. Remove the printer from any

UPS supplies, additional power
supplies, or power strips. 2. Plug
the printer into a wall outlet and see
54.4 PRINTER if this resolves the problem. 3. If the
ERROR printer is already plugged into a
alternates with A problem exists with the customer’s wall outlet, try another power
CYCLE line voltage. source in the building that is
POWER TO independent of the one currently
CONTINUE being used. 4. The line voltage and
current source at the printer
location might need to be inspected
to ensure that it meets the printer’s
electrical specifications.

The page containing the error will

55.xx PRINTER
automatically be reprinted. 1. On the 5si, 8000,
ERROR
Check the power at the customer’s 8100 this could be
alternates with An internal communications error
location. 2. Replace the formatter a fuser problem.
CYCLE occurred.
and/or firmware DIMM. 4. Replace Try replacing the
POWER TO
the engine controller board. 5. fuser.
CONTINUE
Replace the formatter board.

56.X PRINTER An incompatible combination of input/ 1. Turn the printer off, and then turn
ERROR output bins was selected. X = the printer on. 2. Check the
description: 1 = Illegal input or bad printer’s configuration. 3. Verify
 accessory connector 2 - Illegal output
The page containing the error will accessory connection.
automatically be reprinted.

On older style
printers this is often
caused by a bad
main motor. (Older
A fan failure was detected. X 1. Check the fan’s connector and
57.X PRINTER style printer being
description: 4 = Printer fan 7 = make sure the fan is not blocked. 2.
ERROR printers with
Duplex fan Replace the fan.
halogen heating
elements in the
fuser - 4, 4+, 5, 4si,
5si, etc).

1. Turn the printer off, and then turn

the printer on. 2. Verify the
environmental thermistor cable is
58.2 PRINTER An environmental thermistor (TH3)
securely connected. 3. Replace the
ERROR failure occurred.
environmental thermistor. 4. If the
error persists, replace the engine
controller board.

1. Turn the printer off, and then turn

the printer on. 2. Check and reseat
the fuser and toner cartridge to
A main motor error occurred. X make sure they are not hindering
59.X PRINTER
description: 0 = Motor error 1 = Motor gear movement in the drive train. 3.
ERROR
startup error 2 = Motor rotation error Check the main motor’s cable to
ensure that it is seated properly. 4.
If the error persists, replace the
main motor.

HP Laserjet Error Codes 60 and up

Message on
Additional
printer Display What it means. What to do.
comments.
Panel

There is a problem with the

printer memory. The X value
62.X PRINTER 1. Reseat the specified DIMM. 2.
refers to the location of the
ERROR Replace the specified DIMM
problem: 0 = Internal memory 1
to 4 = DIMM slots 1, 2, 3, or 4

64 PRINTER 1. Turn the printer off, and then turn the

ERROR printer on. 2. Perform a cold reset. 3. If
A scan buffer error occurred
alternates with the message persists, replace the
CYCLE POWER formatter or firmware DIMM.

Press GO to clear the message. If the

66.XX.YY [TYPE] An error occurred in an external On 5si, 8000,
message will not clear: 1. Turn the
FAILURE paper-handling device. 1st X = 8100 check the
printer off, and then turn the printer on.
alternates with Device number in chain 2nd X = C-link hook up.
3. Check and reseat all cables between
CHECK CABLES Device type 1 Input 2 Output 3 Also check the
the printer and the specified device. 4.
AND CYCLE Stapler/stacker unit YY = Device external paper
Reseat the external paperhandling
POWER specific error handling PCA.
device. 5. Replace the unit.

1. Print a configuration page and check

An error occurred in the printer
68 NVRAM non-volatile memory (NVRAM)
ERROR CHECK and one or more printer settings
SETTINGS has been reset to its factory
default
the printer settings to determine which
values have changed. 2. Hold down
CANCEL JOB while turning the printer
on. This will clean up the NVRAM by
removing old areas that are not being
used. 3. Replace the formatter.

1. Print a configuration page and check

the printer settings to determine which
An error occurred in the printer’s
68 NVRAM FULL values have changed. 2. Hold down
NVRAM and one or more printer
CHECK CANCEL JOB while turning the printer
settings has been reset to its
SETTINGS on. This will clean up the NVRAM by
factory default.
removing old areas that are not being
used.
68.X
PERMANENT
An error occurred in the printer’s
STORAGE Print a configuration page and check the
permanent storage and one or
ERROR printer settings to determine which
more printer settings has been
alternates with values have changed.
reset to its factory default.
CHECK
SETTINGS

1. Print a configuration page and check

the printer settings to determine which
68.X The printer’s permanent storage values have changed. 2. Hold down
PERMANENT is full. Some settings might have CANCEL JOB while turning the printer
STORAGE FULL been reset to the factory defaults. on. This will clean up the permanent
storage by removing old areas that are
not being used.

69.X PRINTER
ERROR A temporary printing error 1. Turn the printer off, and then turn the
alternates with occurred. X description: 0 = The printer on. 2. Reseat the duplexer. 3.
CYCLE POWER duplex mechanism has failed Replace the duplexer
TO CONTINUE

1. Press CANCEL JOB to clear the print

job from the printer memory. 2. Turn the
printer off, and then turn the printer on.
3. Try printing a job from a different
software application. If the job prints, go
back to the first application and try
printing a different file. (If the message
only appears with a certain software
application or print job, contact the
software vendor for assistance.) 4. If the
message persists with different software
applications and print jobs, disconnect
all cables to the printer that connect it to
the network or printer. 5. Turn the
79 SERVICE printer off. 6. Remove all memory
The printer detected an error.
[XXXX] DIMMs or third-party DIMMs from the
printer. (Do not remove the firmware
DIMM in the lowest DIMM slot.) 7.
Remove all EIO devices from the
printer. 8. Turn the printer on. 9. If the
error no longer exists, install each DIMM
and EIO device one at a time, making
sure to turn the printer off and back on
as you install each device. 10. Replace
a DIMM or EIO device if you determine
that it causes the error. 11. Remember
to reconnect all cables that connect the
printer to the network or computer. 12. If
the error persists, replace the firmware
DIMM. 13. Replace the formatter.

For trouble shooting 79 and 80 Remove all external I/O devices

79 & 80 errors - errors you want to determine if (JetDirect, memory, etc.) and see if
general info. external I/O devices are the problem persists. If not, replace the
cause or if it is the formatter. formatter.

The EIO accessory in slot [z] has

encountered a critical error. [z]
description: 1 = EIO slot 1—The
printer detected an error with the
8X.YYYY EIO [Z] EIO accessory. 2 = EIO slot 2—
ERROR The printer detected an error with
the EIO accessory. 6 = EIO slot 1
—The EIO accessory detected
an error. 7 = EIO slot 2—The EIO
accessory detected an error.
1. Turn the printer off, and then turn the
printer on. 2. Turn the printer off, reseat
the EIO accessory in slot [z], and then
turn the printer on. 3. Turn the printer
off, remove the EIO accessory from slot
[z], install it in a different EIO slot, and
turn the printer on. 4. Replace the EIO
accessory in slot [z].