UNIT-II:

MANAGING AND ORGANIZATION

FOR QUALITY

QUALITY POLICY, OBJECTIVES

 QUALITY POLICY
1. VISION STATEMENT
2. MISSION STATEMENT
3. QUALITY POLICY STATEMENT
1. VISION STATEMENT
2. MISSION STATEMENT
 3. QUALITY POLICY STATEMENT
The quality policy is a guide for everyone in the organization
as to how they provide and service to the customers

It should be written by the CEO with feedback from the

workforce and be approved by the quality council.

A quality policy is a important statement of ISO 9000 quality

systems
 WHAT ARE QUALITY OBJECTIVES?

Quality objectives can be defined as the specific and

relevant verifiable output that a person, division
or an organization aims to achieve within a time frame
in order to demonstrate the effectiveness of the QMS
that is in place.
QUALITY OBJECTIVES

ISO 9001:2008 Requirement

 To with stand Competition.
 To attract Changing customer (new customers)
 To Have shift from low volume to high price to high
volume
 Examples of Quality Objectives in
view of Product, Process, Customer,
Supplier, Employee and QMS

• Reduction in defRct rates, scrap rates,

rework. Review every Quarter.

•No of preventive actions taken, Process Variations

observed, Waste elimination. Review every Quarter.

• Reduction in customer complaints, value of product

return, delays in customer support. Review bi-Quarter.
 Value of material return, Reduction in defect rates of
supplied items, reduction in lead time. Review every
Quarter

Increase in"personneI competency, reduction in

absenteeism, increased employee training.
Review every quarter.

Decrease in number of Non-Conformances in internal

audits. Number of Continual Improvement initiatives.
QMS
Review every Quarter.