Complaint

Complaint Customer Date Reported Due Date

Subject

Misrouted
0000001386 GHOMA01 11/23/2022 11/26/2022 delivery

0000001517 KKANA01 1/23/2023 1/26/2023 Quality

0000001600 KANGE01 2/20/2023 2/23/2023 Quality

0000001732 CCHAK01 3/28/2023 3/31/2023 Wrong item

0000001762 NAMPA01 3/31/2023 4/3/2023 Over-supply

0000001787 KKALU01 4/11/2023 4/14/2023 Quality

0000001949 KKASA01 6/13/2023 6/16/2023 Under supply

0000001959 GKIAM02 6/13/2023 6/16/2023 Over-supply

0000001968 CKAPS01 6/15/2023 6/18/2023 Quality

0000001969 GMACH02 6/15/2023 6/18/2023 Quality

0000001970 XEMBU01 6/16/2023 6/19/2023 Over-supply

0000001975 NLIFN01 6/19/2023 6/22/2023 Missing items

0000001976 XMEDS01 6/19/2023 6/22/2023 Over-supply

0000001980 KNANG01 6/20/2023 6/23/2023 Quality

0000001994 NCARE05 6/29/2023 7/2/2023 Missing items

0000001998 KMERC05 6/29/2023 7/2/2023 Quality

0000002008 CKIJA01 7/5/2023 7/8/2023 Quality

Damage/
0000002024 PAVE01 7/21/2023 8/20/2023 Breakage

0000002034 KFATI02 7/24/2023 7/27/2023 Quality

0000002038 KCHRI01 7/25/2023 7/26/2023 Quality

Damage/
0000002049 GKIAM02 7/27/2023 8/26/2023 Breakage
0000002066 GSAMB01 8/11/2023 8/14/2023 Wrong item

0000002087 KKASA01 8/21/2023 8/24/2023 Over-supply

0000002088 KKASA01 8/21/2023 8/24/2023 Over-supply

0000002096 NINTE0L 8/21/2023 8/24/2023 Strange item

0000002098 KMERC05 8/22/2023 8/25/2023 Wrong item

0000002116 KLIKO01 8/26/2023 8/29/2023 Missing items
0000002117 KLIKO01 8/26/2023 8/29/2023 Missing items

0000002137 GMRI01 8/29/2023 9/1/2023 Quality

0000002150 KKIIR01 8/30/2023 9/2/2023 Missing items

0000002159 OPEFA01 8/31/2023 9/3/2023 Quality

0000002160 KBENE01 8/31/2023 9/3/2023 Quality

0000002162 GRIFT01 8/31/2023 9/3/2023 Quality

0000002170 NINTE0L 8/31/2023 9/3/2023 Under supply

0000002172 XJOIN01 8/31/2023 9/3/2023 Under supply

0000002181 KGITU02 9/5/2023 9/8/2023 Missing items

0000002191 NSAVE04 9/8/2023 9/11/2023 Quality

0000002192 CCHOG01 9/8/2023 9/11/2023 Over-supply

0000002193 CCHOG01 9/8/2023 9/11/2023 Under supply

Damage/
0000002208 KMERC05 9/13/2023 10/13/2023 Breakage

0000002219 CKIJA01 9/19/2023 9/22/2023 Quality

0000002230 GKWAL02 9/22/2023 9/25/2023 Quality

0000002233 GBUMU01 9/25/2023 9/28/2023 Quality

0000002236 KMAKU02 9/26/2023 9/29/2023 Quality

0000002252 NAMPA01 10/2/2023 10/5/2023 Over-supply

0000002273 GKAJI01 10/13/2023 10/16/2023 Strange item

0000002275 CTUMU01 10/16/2023 10/19/2023 Quality

0000002277 KMUGU01 10/16/2023 10/19/2023 Quality

0000002292 NIMCO02 10/18/2023 10/21/2023 Strange item

0000002300 PAVE01 10/19/2023 10/22/2023 Strange item

0000002301 KSTJO03 10/23/2023 10/26/2023 Quality

0000002305 KMARI07 10/24/2023 10/27/2023 Missing items

0000002306 KMARI07 10/24/2023 10/27/2023 Wrong item

0000002307 CNAIR01 10/24/2023 10/27/2023 Short expiry

0000002309 KKISE01 10/24/2023 10/27/2023 Strange item

0000002314 KMTRH01 10/25/2023 10/28/2023 Quality

0000002318 KJUDE01 10/26/2023 10/29/2023 Quality

0000002320 GMOMB01 10/26/2023 10/29/2023 Missing items

0000002321 GMOMB01 10/26/2023 10/29/2023 Missing items

0000002322 GMOMB01 10/26/2023 10/29/2023 Under supply

0000002328 NPLAN01 10/27/2023 10/30/2023 Under supply

0000002349 PSHA01 11/2/2023 11/5/2023 Under supply

0000002350 NRELI04 11/2/2023 11/5/2023 Strange item

0000002351 XMEDA01 11/2/2023 11/5/2023 Strange item

0000002354 KMUTH01 11/3/2023 11/6/2023 Missing items

0000002355 KMUTH01 11/3/2023 11/6/2023 Missing items

0000002363 KLODW01 11/7/2023 11/10/2023 Quality

0000002369 GTURK01 11/7/2023 11/10/2023 Quality

0000002372 NLIFN01 11/9/2023 11/12/2023 Missing items

0000002375 NSAVE04 11/9/2023 11/12/2023 Quality

0000002380 KKALI01 11/9/2023 11/12/2023 Under supply

0000002381 GMAKU02 11/10/2023 11/13/2023 Pricing

0000002382 GMAKU02 11/10/2023 11/13/2023 Missing items

0000002392 XGERT01 11/10/2023 11/13/2023 Delayed order

0000002404 NSAVE04 11/17/2023 11/20/2023 Quality

0000002405 NSAVE04 11/17/2023 11/20/2023 Quality

0000002408 NSAVE04 11/18/2023 11/21/2023 Quality

0000002409 NSAVE04 11/18/2023 11/21/2023 Quality

0000002410 NSTAR01 11/18/2023 11/21/2023 Quality

0000002414 KNANG01 11/21/2023 11/24/2023 Delayed order

0000002422 NACFS02 11/27/2023 11/30/2023 Missing items

Misrouted
0000002424 KKENY01 11/29/2023 12/2/2023 delivery
WRONG
0000002432 GNGON01 12/4/2023 12/7/2023 ITEM
WRONG
0000002433 CKIKU01 12/4/2023 12/7/2023 ITEM

DOUBLE
0000002435 GMUKU01 12/4/2023 12/7/2023 SUPPLY

0000002436 NMEMA01 12/5/2023 12/8/2023 Under supply

0000002440 GNAND03 12/7/2023 12/10/2023 Missing items

0000002441 GNAND03 12/7/2023 12/10/2023 Missing items

0000002443 KSALA01 12/7/2023 12/10/2023 Under supply

0000002444 KSALA01 12/7/2023 12/10/2023 Over-supply

0000002445 KSALA01 12/7/2023 12/10/2023 Missing items

0000002446 GTIGO01 12/7/2023 12/10/2023 Wrong item

0000002449 XANDE01 12/11/2023 12/14/2023 Missing items

0000002450 XANDE01 12/11/2023 12/14/2023 Missing items

0000002451 XANDE01 12/11/2023 12/14/2023 Strange item

0000002454 KSTMA01 12/13/2023 12/16/2023 Wrong item

0000002456 KMWEA01 12/14/2023 12/17/2023 Missing items

0000002458 GMERU01 12/14/2023 12/17/2023 Over-supply

0000002459 CKIKU01 12/15/2023 12/18/2023 Wrong item

0000002461 GEMBU01 12/15/2023 12/18/2023 Over-supply

0000002462 GEMBU01 12/15/2023 12/18/2023 Over-supply
0000002463 KNYER01 12/15/2023 12/18/2023 Wrong item

0000002464 KBULB01 12/16/2023 12/19/2023 Wrong item

0000002465 NPAR01 12/16/2023 12/19/2023 Under supply

0000002466 NPAR01 12/16/2023 12/19/2023 Over-supply

0000002467 NPAR01 12/16/2023 12/19/2023 Over-supply

0000002468 NPAR01 12/16/2023 12/19/2023 Missing items

0000002469 NPAR01 12/16/2023 12/19/2023 Missing items

0000002470 NPAR01 12/16/2023 12/19/2023 Under supply

0000002471 NPAR01 12/16/2023 12/19/2023 Under supply

0000002472 NPAR01 12/16/2023 12/19/2023 Under supply

0000002473 NPAR01 12/16/2023 12/19/2023 Under supply

0000002474 GTHIK01 12/16/2023 12/19/2023 Short expiry

0000002478 GKITE01 12/18/2023 12/21/2023 Wrong item

0000002479 KGERT02 12/18/2023 12/21/2023 Under supply

0000002482 KBROT01 12/19/2023 12/22/2023 Wrong item

0000002483 XUNIV01 1/3/2024 1/6/2024 Missing items

0000002484 PTURN01 1/3/2024 1/6/2024 Wrong item

Damage/
0000002485 PMMC01 1/3/2024 2/2/2024 Breakage
0000002486 GKAJI02 1/3/2024 1/6/2024 Under supply
0000002487 GKAJI02 1/3/2024 1/6/2024 Missing items

0000002488 KKIIR01 1/3/2024 1/6/2024 Under supply

0000002489 KBENE01 1/3/2024 1/6/2024 Under supply

0000002490 KBENE01 1/3/2024 1/6/2024 Wrong item

0000002491 KBENE01 1/3/2024 1/6/2024 Wrong item

0000002492 KRUMU01 1/4/2024 1/7/2024 Missing items

0000002493 NSAVE04 1/4/2024 1/7/2024 Quality

0000002494 CSEVE02 1/5/2024 1/8/2024 Wrong item

0000002495 KKASA01 1/5/2024 1/8/2024 Strange item

0000002496 KKASA01 1/5/2024 1/8/2024 Wrong item

0000002497 KSTFR02 1/5/2024 1/8/2024 Under supply

0000002498 PHIGH01 1/8/2024 1/11/2024 Short expiry

 Complaint Complaint
Complaint Details Branch
Status Severity
The above client claims that their consigment/orders were
bungled on transit and that the orders were being routed to the
un intended destinations/facilities Assigned 13 05
The client claims to have been supplied with AZITHROMYCIN
15ML SYRUP with quality issues.Powder does not reconstitute
into syrup Assigned 11 O1

Client calims the WEI001 is of poor quality Assigned 11 O1

Client from SDA KITUNDU called and said they had received a
wrong order.the order was processed through CHAK Assigned 09 O1
CLIENT SAYS THEY WERE DOUBLE SUPPLIED WITH
FUR001.INVOICES 439713 & 445260 Unassigned 02 O1
The client complained that the sterile gloves tear off upon wear
during syrgical procedures Assigned 11 O1
CLIENT CLAIMS TO HAVE BEEN INVOICED WITH
SUR006- 12 BUT SUPPLIED WITH 8 ONLY - INVOICE
469651 Assigned 03 O1
CLIENT CLAIMS TO HAVE BEEN SUPPLIED WITH
MET046-9 PACKETS IN EXCESS - INVOICE 469583 Assigned 14 O1
CLIENT CLAIMS THAT KYJ002 - 50 HAS VISCOCITY
ISSUE - INVOICE 474056 Assigned 11 O1
CLIENT CLAIMS THAT NSI-HEP039 - 189 IS FORMING
CLOTS AT A VERY HIGH RATE - INVOICE 469714 Assigned 11 O1
CLIENT CLAIMS TO HAVE BEEN INVOICED NSI-
TAM008 30 BUT SUPPLIED 50. INVOICE 469895 Assigned 14 O1
CLIENT CLAIMS NOT TO HAVE RECEIVED THE
NEBULIZER MACHINE ORDER REF 511477 Unassigned 05 O1
CLIENT CLAIMS THAT HE RECEIVED CAL004-1 LAST
MONTH AND AGAIN RECEIVED IT TODAY BUT UNDER
1 INVOICE. INVOICE REF 470295 Assigned 02 O1
NON COMPATIBLE ACCESSORY VIT017INVOICE 467777 New 11 O1
CLIENT CLAIMS TO HAVE BEEN INVOICED MIS002 - 10
BUT NOT DELIVERED - REF 554000 Unassigned 05 O1
CLIENT CLAIMS THAT THE UMBILICAL CORDS
SUPPLIED CORD IS SNAPPING OFF - COMPLAINT FORM
SHARED WITH
Client claims that QA - REF 578253
the GLO058 supplied has holes and getting Unassigned 11 O1
torn once opened by the doctor. Invoice 469459 and 469645 and
411740 Unassigned 11 O1
CLIENT CLAIMS TO HAVE RECIVED AN ORDER THAT
WAS LEAKING -ZX-PAR007 - 8, ZX-PAR008-3, ZX-
CHL007-4 AND ZX-ANT011-10. ORDER REF 581908 New 15 05
CLIENT CLAIMS THAT IVG007 WAS LEAKING - REF
577859 Unassigned 11 O1
The client claims the item KY JELLY IS WATERY and is of
poor quality Assigned TEST O1
CLIENT CALIAMS TO HAVE RECEIVED 17 BOTTLES OF
COTIMOX SUSP, 19 BOTTLES OF IBUPROFEN SYRUP
100ML AND 27 BOTTLES OF METRONIDAZOLE SUSP
BROKEN - REF 582564 Assigned 15 O1
CLIENT CLAIMS TO HAVE BEEN INVOICED WITH ZX-
DRE002 BUT SUPPLIED WITH DRESSING GAUZE 15*8
CM ( WRONG MEASUREMENTS) - REF 596387 Assigned 09 O1
Client claims to have received NSI-NOR026-100 which is more
than they had ordered Assigned 14 O1
Client claims to have received KEPPRA(NSI-KET008) more
packets than they had ordered Assigned 14 O1
Client claims to have received Paediatric nasal prongs quantity
of 50 that were not invoiced Assigned 13 O1
Client claims to have ordered spinal needle gauge 22 90
millimeters but received gauge 22 38mm Assigned 09 O1
Client claims to have missed AMO023 Unassigned 05 O1
Client claims not to have received ERY005 Unassigned 05 O1
CLIENT CLIAMS TO HAVE BEEN OVERSUPPLIED WITH
TRA010 - INV 491666, DIA011 - INV 491446 AND MET032
INV 491683 Assigned 14 O1
The order was taken to the wrong facility.it was taken to
GITARE DISPENSARY(Government facility) instead of ST
THERESA MISSION HOSPITAL-KIIRUA(Gitare Health
Centre)The order was later taken to the right facility but some
items had been used-SEE note Assigned 05 O1
Client claims that ENV006 is tearing and is not properly
sealedref 574076 Assigned 11 O1
Client claims that the gloves has visible pores - ref 576395 Assigned 11 O1
Client claims that NSI-FLU061 is causing severe pain on
injection and burns on patients receiving it. Invoice 473120 Assigned 11 O1
Client claims to have been invoiced CAB001- 2 but received
0REF 532524 Unassigned 03 O1
Client claims to have been supplied 13,996 instead of 15,000
GLO025 Unassigned 03 O1
Client claims not to have receiced order 575807 Unassigned 05 O1
Client reported temperature excursions on OXY007 on order ref
581682 and 579575 Assigned 11 O1
Client claims to have been invoiced with Losartan 50mg 28pack
800 pack but supplied with920 packts.invoice 495202 Assigned 14 O1
Client claims to have been invoiced with Losartan H tabs 800
packets but supplied with 580 packets INVOICE 495202 Assigned 03 O1
Client claims to to have been supplied with carton no. 195 and
185 with broken items. The order was delivered by Romche -
says the client Order ref 603021 Assigned 15 O1
Client claims to have received an empy box of hydralazine .
Photo forwarded via mail and attached to the quality complaint
formInvoice 492682 Unassigned 11 O1
Client claims to have received the cold chain items without ice
packs - order ref 599122 Assigned 11 O1
The client claims that the item Oxytocin received is non reactive
to their patients and therefore is of poor quality as per the filled
details in the QA/ADR forms submitted to MEDS. Assigned 11 O1
Client claims that their is frequent blockage of syringes -
SYR017 AND SYR018ORDER REF 603216 New 11 O1
Client claims to have been double supplied with FUR001 - a qty
of 1600 and 800. Only 800 invoiced - invoice 439713 Re-Opened 14 O1
Client claims to have been supplied with ZX-SMO002 -
SMOFKABIVEN - 5 which were not paid for.Invoice 499570 Assigned 13 O1
Client claims to have been supplied with feeding tubes sz 18
that the tip is corroding the patients abdomen when inserted to a
point where the patients are bleeding and complaining of pain,
order ref 582285 New 11 20
Client claims to have been invoiced with accinet 228.g mg ZX-
AMO017 - 30 but the physical item was mixed wup with 28.5
mg and 457 mginvoice 497906 Assigned 11 O1
Client claims to have been supplied with AIR005 that was not
ordered for.Invoice 491898 Assigned 13 O1
Client claims to have been supplied with ZX-NIF001 - 10 that
was not ordered for nor invoiced. The item is back in MEDS. Assigned 13 O1
Client claims that Metronidazole tabs 400mg 100pk supplied
was changing colorInvoice 500203 Unassigned 11 O1
Client claims to have been invoiced with IVG008 but was
physically not delivered. Assigned 05 O1
Client claims to have been supplied with primapore dressing but
invoiced with chlorhexidine gauze dressing(biogas) - order ref
603844 Assigned 09 O1
Client claims to have been supplied with HEM004 that was
already expired - order ref 582021 Assigned 10 O1
Client claims to have been supplied with insulin soulube in
September - 1 piece. I have talked to Evans on 0704-030-
739.Heclaims
Client has said
thatweIVG008
invoicesupplied
the item.to them is leakingref Assigned 13 O1
571522 Assigned 11 O1
Client claims that the ASOT test kit 50 T was forming crystals
in the reagents leading to false positive results. Ref 602629 Assigned 11 O1
Client claims to have been invoiced with GAU013 but did not
receive the item physically.invoice 500811 Assigned 05 O1
Client claims to have been invoiced FER005 but physically not
supplied. invoice 500811 Assigned 05 O1
Client claims to have ordered for AMO030 - 180 but supplied
with 50.Invoice 500811 Assigned 03 O1
Client claims to be invoiced with magnesium sulphate inj 100
but was physically supplied with 60Ref 596961 Assigned 03 O1
Client claims not to have received clavulin 457 mg 50 pcs.
invoice 507650 Assigned 03 O1
Client claims that the batch numbers on the PL, COAs and
invoices differs. see note pad. The items noted with
discrepancies are 8 ( QA has copies of the email order ref
577405 Assigned 13 O1
Client claims to have received wrongly labelled carton ( 2
carton has 2 carton numbers?2 carton has a lable with carton
number 167 but you only delivered 25 boxes?1 carton has a
totally different lable from the rest Assigned 13 O1
Client claims not to have received 1. ESOMEPRAZOLE IV
INFUSION 40MG PER VIALCODE ESO004BATCH
NUMBER 22026EXPIRY DATE 30/6/24QUANTITY
DELIVERED 20NOT DELIVERED 20 Unassigned 05 O1
Client claims not to have received. 2.SURGICAL BLADES
SIZE 23 100PACKCODE SUR010BATCH NO
221116EXPIRY DATE 30/11/27QUANTITY DELIVERED
1NOT DELIVERED 1 Unassigned 05 O1
Client claims not to have been informed that the cold chain
items were dispatched hence the ice packs melted - GRO005,
GRO004, GRO006 AND BRU007 - INVOICE 499538 Unassigned 11 O1
Client claims to have received RAB005 - 4 while the icepack
had mletedinvoice 422767 Unassigned 11 O1
Client claims that NEB004 that want purchased for revival
home care clinic was invoiced but not supplied - invoice 418668 Assigned 05 O1
Client raised the concern belowOur recent ( October) cold chain
shipments to South Sudan and Somalia have all recorded
temperature excursions of below 2°C.We would like to request
for a face-to-face meeting on Monday 13th November to discuss
Co Unassigned 11 O1
Client claims to have been supplied with less 5 packets of
CEF027 - INVOICE 508942 Assigned 03 O1
Client was invoiced the same item NSI-SIG002 at different
prices yet the item was from the same supplier. Assigned 07 O1
Client claims to have been supplied with NSI-CAR069 without
machines Assigned 05 O1
Client claims that we delayed to supply order ref 619371 Assigned 01 O1
Client reported of a temperature excursion which occurred in
Somaliaref 603018 Unassigned 11 O1
Client reported of a temperature excursion which occurred in
SomaliaREF 602473 Unassigned 11 O1
Client reported of another temperature excursion from South
Sudaninvoice 484879 Unassigned 11 O1
Client reported another temperature excursion from South
Sudan for cold chain itemsinvoice 485889 Unassigned 11 O1
Client claims that SUC020 is not comprtible with their
machines.Reference 609023 Assigned 11 O1
The client claimed that Carton 21 of invoice 510453 was
delivered on friday 17th while the dispatch date was on 14th and
that the carton had melted ice packs. The carton had cold chain
items- INS003 and RAB005. Unassigned 01 O1
3 cartons were reported to be missing - the WH supervisor
reported that the cartons were returned to aisles during the
launching of microbiology lab by the president.Order ref
608627 Assigned 05 O1
The order was routed to Garissa instear of Malindi - Wenje
orderorder ref 619969 Unassigned 13 O1
Client claims to have received 240bottles of dextrose 5%
supplied instead
Client claims thatofthe
240bottles dextrose
below items were50% ordered.
wrongly Unassigned 09 O1
supplied.1.Ethylchloride spray 20pcs2.Water for injection 2
packs Unassigned 09 O1
Client claims to have been double supplied as they had
requested one of the LPOs to be cancelled but the order had
already been dispatched.orders 621142 & 620459.Collection to
be done. Unassigned 02 O1
client claims to have received order order 623379 and one item
was received less i.e. ZX-BRU001 received a quantity of 187
instead of 200 as ordered and invoiced. Assigned 03 O1
Cliet claims not to have received dental catridges Unassigned 05 O1
Clientt claims not to have received PREE008 that was
invoiced.tel 0786890079 Unassigned 09 O1
Client claims to have received 48 LEV003 instead of 50-
mobile0710674131 Assigned 03 O1
Client claims to have been invoiced ASO001 quantity of one but
received three.0710674131 Assigned 14 O1
Client claims to have been invoiced RHE001 quantity of two
but received none. Assigned 05 O1
Client claims to have received Normal saline 0.9%, 100ml
instead of Hypertonic saline 3%, 100ml ordered as per Sales
Order 620937. Assigned 09 O1

Cliemnt claims not to have received ENV006 and ENV005 Unassigned 05 O1

Esomeprazole capsules 20mg of 30pk invoiced but not received
invoice number 512684 Assigned 09 O1
Client claims to have received Duphastom medicine that was
not invoiced.30 pcs Assigned 09 O1
Client claims to have been charged NSI-COM066(ABOVE
KNEE)but physically supplied below the knee stockings Assigned 09 O1
Client claims not to have received VAC002 Assigned 05 O1
Client claims to have received excess of 2 pkts WATER FOR
INJECTION Assigned 14 O1
Client claims to have ordered 450pcs of maxitrol eye drops but
was given 450pcs of maxitrol eye ointment Assigned 09 O1
Client claims to have received H/cortisone cream 30 pieces in
excess 0718432494
Client claims to have received 500 tablets extra of Assigned 14 O1
Nitrofurantoin
Client claims to have received NSI-SUT001 that was niot in the Assigned 14 O1
order Assigned 09 O1
Cliemt ordered Nebzmart SI nebulizing solution, the same item
was invoiced under invoice no. 510292 but physicaly delivered
Nebzmart S nebulizing solution Assigned 09 O1
Ciprofloxacin, 500mg film coated tablet.Client claims 7420 was
shipped but 7390 was received Assigned 03 O1
client claims Phenoxymethylpenicillin (Penicillin V), 250mg
tablet was shipped 2900 but received 5300 Assigned 14 O1
Phenoxymethylpenicillin (Penicillin V), 250mg tablet shipped
3000 but received
Fluconazole, 200mg6000
capsule/tablet SHIPPED 6000 but received Assigned 14 O1
none Assigned 09 O1
Bandage, Elastic gauze (crepe), approx 10cm x 4.5m (4in x 5yd)
roll shipped 360 but received none Assigned 09 O1
Tape, Adhesive, Zinc Oxide, 7.5cm x 5m roll SHIPPED 4176
but received 4032 Assigned 03 O1
Bandage, Elastic gauze (crepe), approx. 5cm x 4.5m (2in x 5yd)
roll shipped 1440 but received 768 Assigned 03 O1
Dextrose 5% in water, Intravenous infusion, 500mL nipple head
bottle shipped 16 but received none. Assigned 03 O1
Bandage, Elastic gauze (crepe), approx 10cm x 4.5m (4in x 5yd)
roll shipped 7200 but received 6840 Assigned 03 O1
Client claims to have received short expiry supply of Vagiprost,
expiring
Client January
claims 2024.,
to have received NSI-MED034 and NSO- Assigned 10 O1
MED061 Assigned 09 O1
Client claims to have received ZX-DIC004(flamoryl) quantity
of 20 instead of 30 Assigned 03 O1
Cleint claims to have received baby warmer but had ordered
baby resuscitaire. Assigned 09 O1
Client claims not to have received two drugs on invoice no
512348 that is HEPATITIS B and TETANUS TOXOID Assigned 05 O1
Claint claims to have received Terbinafine 10pack instead of 30
pack (ZX-TER001) Assigned 09 O1
Client claims to have received 5 bottles of cetamol 100ml that
were broken Assigned 15 O1
Client claimt to have received SIL001 five pieces only Assigned 03 O1
Client claims not to have received AMO035 30 pkts Assigned 05 O1
Client claims to have received LEV003 184 pkts instead of 200
invoiced Assigned 03 O1
Client claims to have been invoiced 5x28s Sachets but supplied
with 3x28s NEXIUM SACHETS. Assigned 03 O1
Client claims to have ordered suction catheter size16 2x50s, but
was supplied with suction catheter size 8, 2x50s. Invoiced as
size 16 suction catheter. 2x50s. Assigned 09 O1
Client claimds to have Ordered perfusor syringes 60cc but was
supplied with 60cc syringes Fino-ject brand. But was invoiced
as perfusor
Client syringe
claims not to60cc
have30 pieces
received Assigned 09 O1
DICLOFENAC/GENTANYCIN EYE DROPS- 10 AND
NEOMYCIN /BETAMETHASONE - 15 Assigned 09 O1
Clienmt claims there was a temperature excission on orders
597290,602318,602309,602221,602835 Assigned 11 O1
Client received Terbinafine 10 pack instead of of 30pack as
invoiced (ZX-TER001) Assigned 09 O1
Client claims 20*20`s of Pulmicort nebulising suspension was
delivered on 21st Dec 2023 without an invoice. Assigned 09 O1
Client claims to have ordered 30*30 packets of Ontel 40mg
tablets but Ontel AM was supplied instead. Assigned 09 O1
Client claims to have received SYR041 50 pieces instead of 100 Assigned 03 O1
Client claims to have been supplied with Tramadol tabs 100mg
with a short expiry of April 2024 and they wish to return 10
packets out of 13 supplied. order ref 625221 Assigned 10 O1
Remarks

Kisumu

Item not credited - please Fill details in SYSPRO

properly
Item not credited - please Fill details in SYSPRO
properly

no action from inventory

Item to be collected from client

Kisumu

no action from inventory

no action from inventory

Item not credited - please Fill details in SYSPRO
properly

no feedback from QA

no action from inventory

Awaiting Nelson to visit client for feedback

no action from inventory

kisame to feed details in SYSPRO

Awaiting clients feedback

Item not credited - no details in SYSPRO

Item not credited - please Fill details in SYSPRO
properly

no action from inventory

Item not credited - please Fill details in SYSPRO
properly

Kisumu

no action from inventory

no action from inventory

no action from inventory

no action from inventory

no action from inventory

no action from inventory

Turibu - FOC amount is ksh 3,900
Turibu - FOC amount is ksh 3,840

no action from inventory

no action from inventory

Item not credited - please Fill details in SYSPRO

Item not credited - please Fill details in SYSPRO

Item not credited - please Fill details in SYSPRO

Awaiting clients feedback

Turibu
Inventory - order not credited

Please fill in the details in SYSPRO properly

no action from inventory

no action from inventory

no action from inventory

Filled FOC - awaiting credit note

Item not credited - please Fill details in SYSPRO

Kisumu

Item not credited - please Fill details in SYSPRO

awaiting for product to get to MEDS for crediting

no action from inventory

Item not credited - please Fill details in SYSPRO

no action from inventory

no action from inventory

no action from inventory

Item not credited - please Fill details in SYSPRO

no action from inventory

no action from inventory

no action from inventory

no action from inventory

Item not credited - please Fill details in SYSPRO

Please fill in details in SYSPRO

Item not credited - please Fill details in SYSPRO

no action from inventory

no action from inventory

Awaiting clients feedback

Turibu

no action from inventory

no action from inventory

Turibu

Turibu

Item not credited - please Fill details in SYSPRO

Item not credited - please Fill details in SYSPRO

Awaiting Nelson to visit client for feedback

Please fill in details in SYSPRO

no action from inventory

no action from inventory

no action
Nelly from inventory
to confirm if the order was received back in
MEDS

Please fill in details in SYSPRO

Please fill in details in SYSPRO

Please fill in details in SYSPRO

Please fill in details in SYSPRO

no action from inventory

Kisumu

no action from inventory

Nelly to confirm if the order was received back in
MEDS

Awaiting clients feedback

awaiting for credit note

Awaiting for return to get back to MEDS

no action from inventory

Turibu - cost of FOC is ksh 5,070

Turibu - cost of FOC is ksh 3,270

Turibu - cost of FOC is ksh 180

Awaiting for return to get back to MEDS

no action from inventory

Nelly to confirm if the order was received back in
MEDS
Turibu - FOC amount is ENV005 IS KSH 5,620 and
ENV005 is ksh 1,746
Turibu - FOC amount is ksh 4,500 ( no action from
inventory)

Awaiting clients feedback

no action from inventory

no action from inventory

awaiting feedback from client

awaiting for credit note

Fredrick to bill the client - mail sent to him

Fredrick to bill the client - mail sent to him
awaiting for credit note

awaiting for credit note

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

awaiting cients feedback

Awaiting credit note

no action from inventory

no action from inventory

awaiting for credit note

Complaint Customer Date Reported Complaint Status
0000001998 KMERC05 29/06/2023 Unassigned
0000002414 KNANG01 21/11/2023 Unassigned
0000002369 GTURK01 7/11/2023 ESCALATED
0000002318 KJUDE01 26/10/2023 ESCALATED
0000002314 KMTRH01 25/10/2023 Assigned
0000002233 GBUMU01 25/09/2023 Assigned
0000002160 KBENE01 31/08/2023 Assigned
0000002162 GRIFT01 31/08/2023 Assigned
0000001787 KKALU01 11/4/2023 Assigned
QA Comments
No sample available for investigation
Kisumu Branch. Form not received at QA
Inventory informed and Details filled in Syspro
Report shared and Details filled in Syspro
Hillary to follow up
Pending QAM
Hillary
Pending QAM
Hillary