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Capítulo 12. Framing in Tourism
Capítulo 12. Framing in Tourism
Any message which either explicitly or narrative characteristics and thematic use ,
implicitly defines a frame ...gives the receiver allow the researcher to progress from study-
instructions or aids in his attempt to
ing tangible realities, such as tourism narra-
understand the message included in the frame.
(Bateson, 1972: 188)
tives promoting specific tourist destinations
and hosts, to providing a conceptual inter-
Traditionally utilized in political communica- pretation that furthers our understanding of
tion research, the emphasis of framing the- those realities. As an approach, framing
ory has been on the analytical identification analysis allows tourism researchers to look
and examination of the ways by which lan- at a variety of mass mediated tourism mes-
guage codes establish power relations and sages and identify the interplay of media
manifest themselves in the final stage of a and tourism practices, socio-cultural forces
decision. Additionally, framing theory has and framing approaches. Therefore, fram-
been identified as a viable resource in areas ing analysis facilitates not only the distin-
such as negotiation research (Fischer and guishing of the variety of frames utilized by
Ury. 1981; Neale and Bazerman, 1985), travel writers, but also the understanding of
and mass media research (Gamson, 1992; how individual stories add up to something
Entman, 1993; Berger, 1997). When bigger. Within the context of tourism
adopted in mass media research, framing research, framing approaches allow for the
theory argues that frames are used to identification of the angles travel writers
emphasize and magnify a specific portien of capture, which in turn reveals the or~anizing
herceived reality', therefore contributing to principies that make it natural f?r mforr_na-
t e notion that journalists produce and re- tion to be included or excluded m a vanety
P~~uce similar narratives while claiming of tourism narratives (Reese et al. , 2 00 l ).
(lJ9J'~7ctivity (Hackett, 1984; Be rkowitz, With this in mind, framing theory
7 ) In th· h
· · 1s c apter I address how fram- and analysis permits tourism research_ers
1
ing theo ' to advance conceptual a~d theoret!ca
~ha . ry can assist tourism research by d. . regarding tounsm narrative-
tour~ing textual analysis of mass mediated 1scusswns I h b d
isrn na roduction practices and revea t e em _e -
in the e rratives; as such , framing a nalysis P lt I oinponents of tounsm
dra\.V ontext of this chapter refe rs to the ded socio-cu
. theura
aim cbeing to understand th e
Proc~~g of textual procedures. These textual market_tmg~odels of differentiation that mass
gies d ures, which consist of flexible strate- narra ive lo and that we
ininoleveloped for the identification of te r- mediated mes_sag~s emp d ythe ·other' by
ogy ut·1·
11ze d , as well as generaI share of destinations an
149
©CAB Interna . Ritchie, P. Burns and C. Palmer)
tional 2005. Tourism Research Methods (eds 8 ·
l
,
C. Almeida Santos
150
r
of individual frames is the work of Price et
(1996: 496), who found that individuals'
rames do not exclusively depend on media
theory suffers from a lack of a clear concep-
tual definition and framework on which to
base its research. Entman (1~93: 51),
among others, believed that framm~ su:fe~s
~~ve:age of an event or issue, but rather
from being a 'scattered conceptuahzatio_n '
. at individuals 'demonstrated a capacity to
partly because it has b~en used to descnbe
:~:~duce th~ir own thoughts, going ?eyond
similar but definitely d1fferent approache~.
information provided and drawmg out f this is the work of Ham1llf
add· . ba sic
sorne · 1mp ·
· 11cations on their own . n
' I An examp le O
(1986) who analysed concepts o
lhe lt~on, the study of individual frames as °
and L dge
frame, seh e m
a and scnpt an found on1y
• d
independent variable has served to
C. Almeída Santos
152
f
phrasing differences between them_. In dd~
tion framing has been operati ona ize
and differen ces by looking at the use of ter-
minology. Their main focus is on what
alon~ with concepts of agenda setting an~ occurs, when, how, and in which context.
priming (Iyengar and Kinder, 1987), an The Jabel 'framing analysis' used throughout
mass media scholars such as Mc~o~ bs et this chapte r refers to the drawing of textual
al. (1997) proposed that framing is m fact proced ures to exarr:iine the conte~ t of vari-
an extension of agenda setting. As ª result, ous tourísm narrat1ves. As Babb1e (1 995:
Scheufele (1999) proposed, in the same 312) argued , the conten t of messages con-
way as Gitlin (1980) and Entman (1991_), tained within a text can be classífied as
that we Iook at framing as mass media either manifest or latent conten t. Manifest
frames versus individual frames, providing a conten t refers to the 'visible , surface content
mass media focus to the analysis and orien- of commu nicatio n'. That is to say, there is
tation of framing research. This work fol- an assessm ent of the frequency of word
lows Kinder and Sander s' (1990: 7 4) usage as an indicat or of the content . This
argume nt that frames serve as 'devices type of analysis is what is most commonly
embedded in political discourse'. referre d to as conten t analysi s, where
Keeping in mind these predicaments, selected units of conten t (a word, phrase, or
framing research must continue to explore sentenc e) are organiz ed and counted in
and examine how media frames are formed, arder to determ ine frequen cy of use.
as well as which types of frames result from However, latent conten t refers to the under-
factors such as differing ideologies, profes- lying meanin g of the entire communication
sional values, content, form and organiza- derived throug h person al interpretation of
tional constraints and routines (Scheufele, the material presen ted.
1999). In addition, framing research must Textual proced ures and analysis are
continue to attemp t to answer questions of perform ed when the researc her's goal is
differen ce between the perceived impor- with unders tanding the meanin gs associated
tance and salience of news frames, meaning with the messag es rather than the number
the perceived importance given to frames by of times messag e variables occur. Narrative
the audience and the ease of accessibility of approa ches, for instanc e, will concentrate
previous frames by the audience. Framing
on themes and stories within certain texts:
studies have also neglected the processes
for instanc e, Berday es and Berday es (1998)
linking the key variables, meaning that they
analyse d magaz ine articles on highwa y
have focused much on inputs and outputs
inform ation and the world views they
and little on the connections between the
two. Dunega n (1993) calls for the need to express ed, while Kreps (1994) analysed the
explore the possibility that framing may be a narratives of health care experie nces of
way to investigate different modes of cogni- nursing home residen ts in order to identify
tive processing. The pertinent questions sources of satisfaction and dissatisfaction for
here are whethe r audiences adopt media elders in nursing homes , and Waitzkin et al.
frames , and the degree to which the audi- (1995) analyse d major themes in narratives
ences use frames similar to the media regarding ageing and socia l problems in
frames to do their own information process- medica! encoun ters. Still other work, such
ing. Finally, there is a need to look at travel as Altheide's (1996), blends quantitative and
writers and journalists and whether they are qualitative proced ures and measurements by
susceptible to lhe very frames they use to combining traditional objective analyses of
describ e events and issues. messag es with data interpr etation made on
the basis of observ ation. In his work,
Altheid e (1996) combin ed participant obser-
The Use of Framing Analysis vation of electro nic media with analysis of
online messag es in order to understand and
According to Hanson e t al. (1998), textual provide useful inte rpretat ions of the uses
procedures seek to understand relationships and functions of new media techno logy•
This chapte r and the framing analysis it
present the search for the latent
roPºses r\edded in tourism narratives by digms, and th .
ica l and eir Potential to
~0ntent ern textual procedures. For that rea-
l . g on h f tourism socio-cultural c revea! the eth-
lJrJ1v1J1 focus is on t e recurrence o certain marketing and ornponents of
, 0 n. thef ontent insofar as it reveals an needed considerin prornotion is rnuch
;t•pes .0 s~ of cultural beliefs and norms. r:se~rch involvin s~ ~hat current tourisrn
111,plicJt (1987: 57) contended that cul- nes is limited ing its cit. ?sychological theo-
5ehudso; are 'ways a culture thinks out loud understand mass m:d~hty to analyse and
wral te_x s lf, In the case of tourism narra- tourism. As such iated messages of
¡ 1tse · fl different 'frame ' we need to search for a
c1boU hose narratives re ect what we think frameworks that upon wh· h t
ti1·e5- tthe destination, hosts and their reali- cond·1~ o examine our
¡¡t,out well as how our culture and its ide- experience and action Jt1on . and explain
of our choices and h· hl~~eshon the ethics
ti~- .: vieW function and the socio-cultura l our knowledg'e d ig ig t the partiality of
cl09' . the world of the Other. Gergen 35 . an control' (F
't:s~~
1. Id is
267) stated 'the terms by which the
understood are social artifacts,
). In its current state 't . ox, 2000:
exposes a dee fl . . o~nsrn research
i,or · Uy s1·tuat e d m
· t ereh anges Specifically' a ~e~:d~1 d1~c1plline th?ught.
oducts of histonca t ogica cornrn1trnent
~ ong people' . If we accept th: construc- o, or at least a dependence upon the
assump~ion of cultural hornogeneity ~thin
tivist paradigm proposed by Lmcoln and
Guba (1985), then we must assume that the vanous fields of study' (MacCannell
reality is a construction in people's minds.
1989: 2). Therefore, it is only logical ancl
perhaps necessary to question tourism's
Nevertheless, there are multiple and contra-
:ese~rch methodologies; this questioning
dictory constructions provided by a variety
~llummates interpretive approaches, allow-
0¡ inforrnation sources. In the process of mg for further investigation and understand-
deciding which of these sources are 'most ing of individuals' experiences in the context
truthful', individuals tend to look at the truth of their everyday actions and creation of
proposed by those who are most knowl- meanings, particularly mass mediated culti-
edgeable on the topic and seem to com- vated meanings. Ultimately, organizing prin-
mand a bigger consensus (Schwandt, 1998). cipies in mass mediated tourism narratives
In this case, travel writers and joumalists are persistently promote destinations and events
viewed as most knowledgea ble on the topic, within a context that fits the organizing
and therefore should provide an image of ideas of the writer and the audience.
the 'location's reality' . Finally, construc- Correspondingly, the analysis of the factors
tivism partakes of both science and human- that influence this frame persistence is pos-
ism, therefore content methodolog ies owe sible through the use of framing analysis.
much to it, in the sense that it allows for a
merging of science and humanism (Smith,
l988). Analysis used to evaluate written or Framing Perspectives in t~e Context of
spoken records for the occurrence o f spe- Tourism Narrat,ves
~ific categories of events items or behav-
10
urs has been conducted' with a variety of Organizations such as UNESCO pr~~~~~
that further theoretical frameworks be .
;~ics, .such as mock juror deliberation s
orowitz, 1985) and televisio n drama con- duced in order to_inves!i~~: v:!~e~~~~ :
1
ent }~reenberg, 1980). . the socio-cultural l:SPª~ne example of this
mediated messag . t·onal messages of
how trthe ¡context .
of tourism an analys1s of
' . · the promo 1
exp¡ . ave wnters and journalists descnbe, variety is . . ns and hosts. Throug.h the
host: in an~ situate tourism destinations a_nd tourism destinatio rnass med1ated
ntemporary · 1
Patt Provides insight into how discurs1ve power o f co e becorning increasing y
erns
lionsh· serve to describe and define re a-
¡ messages we ~r d distind cultures of
aware of the va~1ous an rocess we are con-
º!1
these ~~ us ~ersus them. Understand ing the world, and in :hge ~pinions about these
crea¡¡ e ationsh1ps, their creation and re- d forrnin
0 structing an
n of the dominant ideology and para-
(T
1 54 c. Alm e ida San tos
cultures. This mass mediated constructio idealized ver sio n of a culture (Ad
n ~f
cultures, along with the increasing acce 198 4).
arns,
ss1-
bility of remote destinations facilitated Morgan and Pritchard (1998) da·
by •
tourism, is transforming traditional cult
ural tha t cultural me anm gs bom frorn tounne .
ct
notions. People from remote areas and pro ces ses pos ses s a breadth of symboli nsrn
cul- srn
tures are increasingly coming into con wid~r tha n the actu al consumptio
tact n of
with one ano the r; ali you have to do is tou nsm pro duc ts and places themselv
look e
around you , and you will see tha t more Identities are cre ate d according to the
and do~~
mo re we are coming into contact with ina nt value systems and meanings. 'Jus
indi- tas
viduals wh o are and look, at least on the tourism sites are associated with "particu
sur- lar
face , different from us. It is no lon values, historical events and feelings
ger ", so
unc om mo n for us to embark on jou values, feelings and events are used to
rneys pro-
tha t take us half-way around the world. mo te suc h sites, reinforcing the dom
And inant
the images we carry with us are increas ideologies' (Morgan and Pritchard, 199
ingly 8:
determined by the mass media. 3). The refo re, wh en an individual's und
Within this environment, tourism has er-
standing of a destination and culture is
recognized the opportunity for its pro lim-
mo - ited , the me dia 's framing can becom
tion and has enlisted the assistance of e the
the main refe ren ce. Considering that med
mass media . Currently, the re are man ia
y coverage of a destination and hosts
examples of this cooperation; in travel pre-
mag- dates actual exp osu re, by the time exp
azines, travel television channels and new osure
s- occurs one already has a dominant fram
pap er travel sections a discourse is taki e on
ng which to rely . No ne the less , a vari
place tha t stresses the need for travel, ety of
and practices con trib ute to this framing of
promises in return, pleasure, relaxation desti-
and nat ions and hos ts. For instance, limi
the development of a culturally respons ted
ive spa ce and res our ces cau se travel writers
self. Van Do orn (1984) argued tha t and
while journalists to fra me ano the r culture
researchers must isolate tourism from or
oth er gro up. Wh en travel writers and joum
sources of social change (such as alists
mass cover a des tina tion the y are give n only
media), it is hardly possible to do so, a
esp e- limited am oun t of spa ce and resource
cially from the standpoint of the tou s to
rist wo rk with; with the se typ es of limitatio
whose only knowledge of the locals com ns it
es is alm ost impossible to clearly define
from the media. Ultimately, the tou a cul-
rist ture or gro up; ins tea d, facts and hard
enters the destination with a frame of selling
refe r- info rma tion are given priority .
ence of locals, wh o combine submissive
-like An oth er com mo n practice is the fre-
attitudes with linguistic skills tha t allow
the m que nt use of simplification to describ
to do their job , 'an d wh o in any cas e do e real-
not ity. Ben net t (19 83) believe s tha t mass
sha tter the meticulously, pre judiced, media
pre- ten d to loo k at the 'small picture ' inst
constructed ima ge of picturesque pov ead of
erty' the 'big pic ture ' sur rou ndi ng an
(van Do orn , 198 4: 77) . When it com event.
es to Th ere is also the sto ry's angle,
tourism , the combination of people, which
ideas requires, am ong other things, that
and images doe s not exist separately travel
from writers and jou ma lists cho ose an ang
the tourist ; inst ead , Uzzell (19 84) arg le aocl
ued intr oduce the des tina tion and its
tha t the y are give n to the tourist in ord ho5ls
er to accordingly. By doi ng this, travel writers
help to cre ate his or her own fantasi es aocl
and jou ma lists often give a subjective trea
me anings. Considering this, Wearing tm~nt
and to a des tina tion and its hosts by igno
We aring (19 96) pro pos ed that the per nng
sonal
and sometimes misleading me anings other alte rna tive s. 'Re por ters can
tha t agree
tourists con struct of the tourist space abo ut the "facts" but still dist ort an eve
be nt by
incl~ded in the pre sen t day ana lyse pursuing one angle and the reby rem
s of ovin~
tou nsm . After ali, tourists ofte n look for the eve nt from the con text in whi
the ch it
culture that the tourism industry has def occurre d , in which it wo uld be mo re
ine d (u\\y
for them rather tha n see k a genuine, underst ood ' (Alt heide, 199 6: 177 ).
less
By using the basic rule s 0 f Í1 ,,~,11 1c11t,,
~ ----==-~----------~15
Framing Analysis
157
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