Client Prepared by Date

Page 1 of 17
Otis Service Center wam 1/29/01
Process Approved by Date
Order Processing 7/13/00

Otis Rep Reply to e-mail, ask

Sells e*Display Is the order
sender for missing No
form complete?
information

Sales Rep Completes

Order Survey at Job Yes
site

Enter data from order

Sales Rep completes
form into
form and resends to
R\postit\edisplay\
edisplay@otis.com
orders\order logic.xls
Sales Rep submits
order via e-mail to
edisplay@otis.com

Save file as
R\postit\edisplay\
orders\"Site name".xls
Order Form Arrives
edisplay@otis.com

Enter part order is

SDC with 6 week lead
time
NAA Rose Gomez
No Janet Stone
Order

Input SDC order

number onto order
Yes form
A

Dorothy Oakes Reply to sender with

modified order form
attached and lead
time.
CC: mail message to
edisplay@ngn.com

END
 Client Prepared by Date
Page 2 of 17
Otis Service Center wam 1/29/01
Process Approved by Date
Phase I Ordering - Impact 1/4/01

Otis Rep
Sells e*Display

Sales Rep Completes

A
Order Survey at Job
site

Sales Rep Schedules

Drop Ship Order
installation with
Placed on Draka
Superintendant

Sales Rep
Draka manages
electronically enters
inventory and
Site information via
component suppliers
Ordering survey on
Impact

Order is drop shipped

Sales Rep submits
Demographic to local sales office or
order via e-mail to
information e-mailed job site
edisplay@otis.com
to NGN

Sales analyst Draka Invoices OSC

NGN Sells advertising configures part BOM for Shipment Shared Services
based on site specific from information (co UTC Shared processes Invoices
demographics and supplied on ordering Services)
installation date survey

Sales Analyst OSC Via SDC Shared Services

manually places part invoices local sales Issues Payment to
NGN enters Site Data
orders on SDC office Draka
into building template

A C Z
NGN Prepares
building loop

W
 Client Prepared by Date
Page 3 of 17
Otis Service Center wam 1/29/01
Process Approved by Date
Phase I Ordering - Otis.com 1/4/01

Otis Rep
Sells e*Display

Sales Rep Completes

A
Order Survey at Job
site

Sales Rep Schedules

Drop Ship Order
installation with
Placed on Draka
Superintendant

Sales Rep
Draka manages
electronically enters
inventory and
Site information via
component suppliers
Ordering survey on
Otis.com

Order is drop shipped

Demographic Sales Rep Submits to local sales office or
information order via Otis.com job site
transmitted to NGN

Otis.com e-mails Draka Invoices OSC

NGN Sells advertising Ordering Survey to for Shipment Shared Services
based on site specific OSC via (co UTC Shared processes Invoices
demographics and edisplay@otis.com Services)
installation date

Sales analyst
configures part BOM OSC Via SDC Shared Services
from information invoices local sales Issues Payment to
NGN enters Site Data
supplied on ordering office Draka
into building template
survey

Sales Analyst
C Z
manually places
NGN Prepares
orders on SDC
Building Loop

A
W
 Client Prepared by Date
Page 4 of 17
Otis Service Center wam 1/29/01
Process Approved by Date
Phase II Ordering - Otis.com 1/4/01

Otis Rep
Sells e*Display

Sales Rep Completes

A
Order Survey at Job
site

Sales Rep Schedules

Drop Ship Order
installation with
Placed on Draka
Superintendant

Sales Rep
Draka manages
electronically enters
inventory and
Site information via
component suppliers
Ordering survey on
Otis.com

Order is drop shipped

Demographic Sales Rep Submits to local sales office or
information order via Otis.com job site
transmitted to NGN

Otis.com downloads Draka Invoices OSC

NGN Sells advertising Order quantities to for Shipment Shared Services
based on site specific Configurator data (co UTC Shared processes Invoices
demographics and base Services)
installation date

Configurator OSC Via SDC Shared Services

translates order qty's invoices local sales Issues Payment to
NGN enters Site Data
to part orders office Draka
into building template

Part orders entered

C Z
into SDC via
NGN Prepares
electronic template
Building Loop

A
W
 Client Prepared by Date
Page 5 of 17
Otis Service Center wam 1/29/01
Process Approved by Date
Phase II Ordering - Otis.com 1/4/01

Customer Places Order A

for e*Display via
Otis.com

Order is downloaded
to local office and Configurator
placed in que translates order qty's
on Planet Otis to part orders

Customer information Part orders entered

accessed through into SDC via
W BRC number electronic template

Drop Ship Order

Sales Rep surveys job
NGN Prepares Placed on Draka
site
Building Loop

Sales Rep Draka manages

electronically enters inventory and
NGN enters Site Data component suppliers
Site information via
into building template
Ordering survey on
Otis.com

Order is drop shipped

NGN Sells advertising to local sales office or
based on site specific Sales Rep Schedules job site
demographics and installation with
installation date Superintendant

Draka Invoices OSC

for Shipment Shared Services
Demographic Sales Rep Submits (co UTC Shared processes Invoices
information order via Otis.com Services)
transmitted to NGN

Otis.com downloads OSC Via SDC Shared Services

Order quantities to invoices local sales Issues Payment to
Configurator data office Draka
base

C Z
A
 Client Prepared by Date
Page 6 of 17
Otis Service Center M. Siqueiros 1/29/01
Process Approved by Date
Phase I e*Display OTR 1/4/01

C
Pg 1
F D

Mechanic Informs
Installation of machine LCD temporarily Mechanic calls Otis Line of location,
room components connected in machine Otis Line PC Serial number and
completed room phone number,
Machine Numbers

Local office receives

material
Otis Line records
changes to site
Mechanic Verifies information and
Yes download transfers mechanic to
successful NGN
NGN Downloads
NGN begins download
Building template
of full loop
Mechanic Continues with
E-Display Installation
No

Installation Completed

Customer Trained Customer changes Customer Local office

No
Otis.Com Interface building template accepts resolves issues

Local office bills

customer

Z
Pg 1

e*Display complete
 Client Prepared by Date
Page 7 of 17
Otis Service Center WAM 1/29/01
Process Approved by Date
e*Display Order Process 8/1/00

Field submits order

form

No

Is all information
complete
Building contact
requests an
e*account on
Otis.com

Order Placed in Data is tranferred to

SDC NGN
Otis sales rep
notifies e*Business
rep with building
conact and
NGN Replies to OSC acknowledges association
OSC with order order to originator
acknowledgement with SDC # and
Unit ID delivery date

e*Business rep
NGN schedules NGN contacts Otis sales rep to make e*association
Customer visit establish sales strategy, i.e. does
(through Otis rep) Otis sales rep want ot be included in
next step?

! Building deomgraphics Acknowledgement

NGN/Otis meet Single NGN account rep/ sent to Otis sales
! Ad categories prohibited
with customer point of contact rep
! Building template graphics
! Ad sell info

NGN develops
Loop

No

! Building Template Customer

! Adds Approval

Yes

NGN e-mails Otis

Sales Rep

End
Sales Rep
Schedules install
date
Equipment is
delivered

Install and First Hand Over

 Client Prepared by Date
Page 8 of 17
Otis Service Center WAM 1/29/01
Process Approved by Date
Problem reporting 1/4/01

Customer calls
NGN calls Otisline Otisline

Content
Otisline dispatches related
No
mechanic problem
Yes

Mechanic
Troubleshoots and Otisline calls NGN
repairs

Machanic closes NGN fixes problem

call with Otisline

NGN closes call

Otisline closes call with Otisline
with NGN

Otisline closes call

with customer
 Client Prepared by Date
Page 9 of 17
Otis Service Center WAM/RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting

Down Units List/Connectivity Problems/Not Updating/Failure to First

V
NGN fails to connect
after 5 attempts

NGN Dials Phone

number Otis Line Dispatches mechanic to job site
after verifying that PC still doesn't answer

Mechanic hooks into

Does PC NGN verify phone line
Yes D
answer ? TCP/IP Connectivity

No

Notify Phone Does phone line

Reboot PC No have tone?
Company

Yes

NGN Dials Phone

number
Reboot PC

Dial Phone
# of PC

Does PC answer Yes End

Replace
PC LRU Does PC
No answer?
No (AAA25300CX,
X=1,2,3 OR 4)

NGN Calls Otis Line

& gives phone # of PC Yes
to Otis Line
RP

Notify NGN

M
pg8
 Client Page 10 of Prepared by Date
Otis Service Center 17 WAM/RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting

RP M

Stay on site
Complete RA while
Return LRU NGN verifies
to OSC connectivity &
download

OSC places Bad LRU shipped to

replacement order Repair Depot Replace
Download &
PC LRU
No Connectivity
(AAA25300CX,
verified ?
X=1,2,3 OR 4)

Yes
OSC Ships Repair depot
Replacment reconditions LRU RP

End

F
Repair depot records
failure mode

LRU returned to
Draka,
Placed in inventory
 Client Page 11 of Prepared by Date
Otis Service Center 17 WAM/RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

No signal in any of the

cars in Display Group
No Signal on any of cars in display group
End

Yes
Customer Calls Otis
Line

Replace
PC LRU
Is signal present No RP
(AAA25300CX,
X=2 OR 4)

Re-Power PC
Otis Line Dispatches Replace VDA LRU
by depressing RP
mechanic to job site (AAA25300G7)
power switch

No No

Is there power PC running? LED & Fan

to PC and Distribution Yes (green LED on Yes operating
amplifier & fan operating) on VDA?

Yes
No

LED on
N
Restore Power Yes Transmitter
pg 10
operating?

No

Replace CAT5
cable between Video
Transmitter & VDA
(AAA174ZU3)

Replace Video
RP Transmitter LRU No Is signal present Yes End
(AAA25300G10)
 Client Page 12 of Prepared by Date
Otis Service Center 17 WAM/RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

Remove VGA cable

from Video
Transmitter and *If no test monitor
attach test monitor* to available, use LCD Display
this end of VGA cable from another cab

Is signal present Replace VGA cable

on test monitor ? No
LRU (AAA174ZU1)

Yes

Is signal present
on test monitor ? Yes End
Attach test monitor to
Video Transmitter
VGA output
connector
No

Replace
PC LRU
(AAA25300CX,
X=2 OR 4)

Replace Video Is signal present

Transmitter LRU No
on test monitor ?
(AAA25300G10)
RP

Yes
RP

Replace VDA LRU

(AAA25300G1)

RP
 Client Page 13 of Prepared by Date
Otis Service Center 17 WAM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

Damage to Bezel or Lens

Damaged Bezel or
protective lens

Customer Calls Otis

Line

Otis Line Places

replacement order on
SDC

Order is shipped to
local sales office or
job site

Otis Line schedules Replacement Bezel/ Lens

mechanic for installation Arrive on job site
mechanic installs

OSC via SDC

Local Sales office bills
invoices local sales
customer
office

Transaction
complete
 Client Page 14 of Prepared by Date
Otis Service Center 17 RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

One Car in group without signal Restore A.C.

No END
Power

Yes 12 Volts D.C.

No signal in one Car A.C. Power @
No @ On Car
of multicar group On Car Enclosure? Yes
Enclosure?

R.S.
Power present (12 #3
R.S. No
Yes Volts DC) @
#1
Power Cable?
R.S.
Customer Calls Otis
#2
Line Yes T.M.

No

Both Red & Green Voltages O.K. @

Red LED
LEDS at back of LCD No Yes On Car Encl. Terminal
on?
illuminated? Block? *

Otis Line Dispatches

mechanic to job site
Yes No T.C.

* 0.1 Volts D.C. Between

Connections Pins 1 & 2,
between LCD & Pins 3 & 6,
No Connect
VGA Driver Pins 4 & 5,
O.K.? ~20 VDC Between
Pins 7 & 8

Yes
END
Replace LCD Assembly
LRU (AAA25300F2)

R.S. R.S. R.S. R.S. R.S.

#1 #2 #3 #4 #5

Replace LCD Assembly Replace On Car Replace D.C. Power

Replace VGA Cable Replace CAT5 Cable
LRU (AAA25300F2) Enclosure Cable
LRU (AAA25300F3) LRU (AAA174ZU2)
LRU (AAA25300E) LRU (AAA25300F4)

RP RP
END END END

Replace Magenta
R.S.
Receiver RP
#6
LRU (AAA25300G9)
 Client Page 15 of Prepared by Date
Otis Service Center 17 RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

One Car in group without signal

(Continued)
T.M. T.C.

Apply Test * * > 0.200 VDC Between

Monitor to Pins 1 & 2, Travelling Cable
Voltages O.K. @
VGA Cable Output Pins 3 & 6, Problem - use
Source end of Travelling Yes
Pins 4 & 5, cable? ** alternate wires if
~20 VDC Between available
Pins 7 & 8

Image R.S.
Yes No
O.K.? #1
END

Swap CAT5 from VDU to

ASI Terminal
No Block @ VDU end of cable
with CAT5 cable from a
good
Apply Test channel
Monitor to
output of Magenta
Receiver in On Car
Enclosure

Use spare VDA

Image output if available
Yes
O.K.? or replace VDA LRU
(AAA256300D)
Image R.S.
Yes
O.K.? #4
No

No Swap CAT5 from VDU to

ASI Terminal END
Block @ ASI Block end of
cable with CAT5 cable from
Swap CAT5 Cable a good
from VDA channel
Enclosure(or use
spare CAT5 cable)

Image Replace CAT5 LRU

Yes
O.K.? (AAA174ZU2)
Image R.S.
Yes
O.K.? #5

No

No
If no functional spare END
terminal block section is
R.S. END available, replace ASI
#6 Terminal Block LRU
(AAA21303CC2)
 Client Page 16 of Prepared by Date
Otis Service Center 17 RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

No Signal in Single Car System Restore A.C.

No END
Power

Yes 12 Volts D.C.

No Signal in Single A.C. Power @
No @ On Car
Car On Car Enclosure? Yes
Enclosure?

R.S.
Power present (12 #3
R.S. No
Yes Volts DC) @
#1
Power Cable?
R.S.
Customer Calls Otis
#2
Line Yes T.M.

No

Both Red & Green Voltages O.K. @

Red LED
LEDS at back of LCD No Yes On Car Encl. Terminal
on?
illuminated? Block? *

Otis Line Dispatches

mechanic to job site
Yes T.C.S
No

* 0.1 Volts D.C. Between

Connections Pins 1 & 2,
between LCD & Pins 3 & 6,
No Connect
VGA Driver Pins 4 & 5,
O.K.? ~20 VDC Between
Pins 7 & 8

Yes
END
Replace LCD Assembly
RP
LRU (AAA25300F2)
 Client Page 17 of Prepared by Date
Otis Service Center 17 RJM 1/29/01
Process Approved by Date
e*Display Troubleshooting 1/4/01

No Signal in Single Car System

(Con't)
T.C.

* * > 0.200 VDC Between

Pins 1 & 2, Voltages O.K. @ Travelling Cable
Pins 3 & 6, Source end of Travelling Yes Problem - use
Pins 4 & 5, cable? ** alternate wires if
~20 VDC Between available
Pins 7 & 8

No Signal in Single Car System

No
END

Apply Test Monitor to VGA

Cable from CPU

Apply Test Monitor to Replace Video

Image Video Transmitter Image No
Yes Transmitter LRU
O.K.? VGA Output O.K.?
(AAA25300G8)

No Yes

Replace CAT5
Cable LRU RP
Apply Test Monitor to PC (AAA174ZU2)
VGA Output

Replace ASI
Image Terminal Block
No
O.K.? LRU
(AAA21303CC4)

Image Replace VGA Cable

Yes LRU
O.K.? Yes
(AAA174ZU1)

END
No END

END
Replace PC LRU
(AAA639BZ1 or BZ2)

RP