Introduction To Robotic Process Automation and Process Mining Level 2 Quiz - Attempt Review

07/02/2024, 13:35 Introduction to Robotic Process Automation and Process Mining Level 2 Quiz: Attempt review
Introduction to Robotic Process

Automation and Process MiningBack Next
Level 2 Quiz
You must receive a score of 75% or higher on the quiz to complete
the course.
Started on Wednesday, February 7, 2024, 7:46 AM

State Finished
Completed on Wednesday, February 7, 2024, 11:34 AM
Time taken 3 hours 47 mins
Feedback Congratulations, you passed the quiz.
Question 1
Correct
Points out of 1.00
Which one of the following steps is NOT a typical step in the

Process Mining journey?
Data collection & preparation
Design improvement strategy

Process discovery & intelligence
User interview 
https://learn.ibm.com/mod/quiz/review.php?attempt=2854785&cmid=273762#question-2869033-22 1/12
Question 2
Correct
Points out of 1.00
Back Next
Expert Lab Services offers a number of services to assist

clients with IBM Robotic Process Automation. Which one of
the following is NOT a service that is offered?
Quickstart
Discovery Workshop
Infrastructure Build
Teacher Days 
Question 3
Correct
Points out of 1.00
If a client wishes to raise suggestions for future product

enhancements to IBM Robotic Process Automation, how can
they do that?
They should contact their IBM Sales representative to

have them pass it along to the product management
team.
They can enter their suggestions on the IBM Ideas 
portal.
They can post their suggestion to the client-accessible
#rpa_client_feedback channel in Slack.
They can open a customer support ticket and raise the
suggestion with the support agent.
Question 4
Correct
Points out of 1.00
Back Next
What tool is used to monitor usage of both the server and

client components of the IBM Robotic Process Automation
(RPA) standalone offering?
RPA Deployment Tracker (RDT)
RPA License Manager (RLM)

IBM License Metric Tool (ILMT) 
Cloud Pak License Service (CPLS)
Question 5
Correct
Points out of 1.00
Your client is very interested in getting started with IBM

Robotic Process Automation (RPA), but they want to start
small. You’ve mutually decided that a starter pack – the IBM
RPA Platform – would be a great way for them to embark on
their RPA journey, but still allows them to grow in the future.
What is included in the IBM RPA Platform?
2 x Environment, 1 x Attended Bot, 2 x Unattended Bot,

Decisions

Workflow, Decisions

RPA Studio, OCR
1 x Environment, 2 x Attended Bot, 1 x Unattended 
Bot, RPA Studio, OCR, NLP
Question 6
Correct
Points out of 1.00
Back Next
IBM Process Mining is a technology that can be applied in any

kind of industry and to any kind of business process. What are
two core business processes that almost every company has
within its supply chain, where there are usually several
opportunities for process improvement and automation?
Customer services, meter to cash
Account management, procure to pay

Customer services, order to cash
Order to cash, procure to pay 
Question 7
Correct
Points out of 1.00
Which one of the following is NOT a driver of licensing and

pricing for IBM Process Mining in Cloud Paks?
Events
Operations Users 
Analyst Users
Processes
Question 8
Incorrect
Points out of 1.00
In IBM Process Mining what feature is used to trigger actions

when specific process behavior is detected?
Services
Monitors
Triggers 
Insights
Question 9
Correct
Points out of 1.00
Back Next
IBM Robotic Process Automation (RPA) allows clients to

quickly and easily create chatbots. These chatbots can be
accessed through a variety of channels. Which one of the
following answers correctly lists some of the channels
supported by RPA?
Microsoft Teams, Slack, Instagram

Zendesk, Facebook, Kik
Kik, WhatsApp, Zendesk
Slack, Telegram, Facebook 
Question 10
Correct
Points out of 1.00
You just completed a proof of concept and are ready to

validate your sizing with the client so you can complete the
proposal. The client is not interested in hosting the RPA
Control Center in their own cloud and asked to have IBM host
it using a SaaS offering. Which of the following is the correct
sizing tool to use?
Sales Configurator
COOL
Excel Sizing Calculator
FlexPoint Calculator 
Question 11
Correct
Points out of 1.00
Back Next
Process Mining software-as-a-service (SaaS) is available in the

SaaS offering for which one of the following Cloud Paks?
Cloud Pak for Integration
Cloud Pak for Watson AIOps

Cloud Pak for Business Automation 
Cloud Pak for Network Automation
Question 12
Correct
Points out of 1.00
Why is the “digital twin” in IBM Process Mining considered to

be a key differentiator?
It is the digital representation, in an IBM proprietary

format, of physical mouse movements and keystrokes
registered from a human user.
It is an automated, but unoptimized, bot that performs
the exact same steps that a human user takes to
accomplish a task.
It uses muliti-object process mining to represent 
complex processes in a simple way.
It uses a foundational model to discover actionable
insights from the event log.
Question 13
Correct
Points out of 1.00
Back Next
IBM Process Mining can use data from application event logs
to automatically generate a visual representation of a process.
Only three pieces of information are required to create
process visualizations. What are these three pieces of
information?
Business unit name, activity name, and elapsed time of

event
Process ID, activity name, and timestamp 
Process ID, owner logged into the application, and
elapsed time of event
Activity name, owner logged into the application, and

timestamp
Question 14
Correct
Points out of 1.00
According to the World Economic Forum, what percentage of

of organizations are expected to reduce costs by cutting
operational expenses?
77%
86% 
80%
63%
Question 15
Correct
Points out of 1.00
Back Next
IBM Robotic Process Automation Studio includes a number of

business-friendly commands for building bots. What number
below is closest to the amount of commands available?
400
100
600 
300
Question 16
Correct
Points out of 1.00
You are presenting IBM Robotic Process Automation (RPA) to

a room full of people as part of a client briefing. Somebody
raises a concern about the use of robots eliminating jobs. How
do you respond?
You explain that the use of robots should improve 

productivity, allowing people to focus on more high
value work. This can accelerate growth and create
jobs.
You describe how RPA does not change people’s jobs or
tasks in any way. RPA is only used to make existing
automated digital processes more efficient than they
already are.
You agree that most companies will reduce their
workforce due to automation, but this will be offset by all
of the new jobs related to designing and programming
robots and AI software.
You admit that this is a regrettable side-effect of new
technology, but that it’s no different than other technical
revolutions throughout the last 100 years and is
something we must accept.
Question 17
Correct
Points out of 1.00
Back Next
In IBM Process Mining, what does “conformance checking”

do?
Verifies that a human user actually follows the steps that

a documented process says they are supposed to take.
Compares the activity, performance, and costs of a
current process with various “what-if” scenarios.
Compares expectations about process behavior with 
reality.
Identifies process key users, relations between resources
and roles, and ensures compliance.
Question 18
Correct
Points out of 1.00
What do the Process Mining and Task Mining capabilities in

IBM Process Mining allow you to do?
Combine system behavior from process mining and 

desktop activity from task mining for a detailed view
of the process at a different level of granularity.
Compute the return-on-investment (ROI) for an
automation activity.
Extract process information from an application’s event
logs.
Extract and transform data from disparate data sources,
such as relational databases.
Question 19
Correct
Points out of 1.00
Back Next
Which of the following is NOT a competitive advantage for IBM

Process Mining?
Task Mining
SaaS only 
Flexible deployment
Multilevel Support
Question 20
Correct
Points out of 1.00
Which IBM product can be used to transform RPA automations

into skills, allowing business users to leverage existing
automation in their everyday activities?
IBM API Connect

IBM watsonx.ai
IBM watson.data
IBM watsonx Orchestrate 
Question 21
Incorrect
Points out of 1.00
When selling IBM Process Mining it is important to identify the

buyer persona for the business process a build a relationship.
For an Order to Cash process who is the typical buyer
persona?
Chief Information Officer

Chief Revenue Officer
Chief Operating Officer

Chief Risk Officer 
Question 22
Correct
Points out of 1.00
Back Next
IBM Robotic Process Automation requires the use of a

particular database management system to be able to operate
on Red Hat OpenShift. The client needs to provide entitlement
for this database software. What is the required database
management system?
Amazon Redshift
IBM Db2
Microsoft SQL Server 
Oracle Database
Question 23
Correct
Points out of 1.00
Which one of the following competitors does NOT play in the

Process Mining space?
Appian
Microsoft
Celonis
Pegasystems 
Question 24
Correct
Points out of 1.00
Back Next
IBM is relatively new to the Robotic Process Automation (RPA)

market, having acquired this technology through the WDG
Automation acquisition in 2020. However, analysts are already
impressed by what IBM now offers in this space. Which
analyst firm ranked IBM as a “Major Contender” in 2022?
Forrester
Gartner
International Data Corporation (IDC)

Everest Group 
Question 25
Correct
Points out of 1.00
The IBM Robotic Process Automation (RPA) capability can be

purchased as a standalone offering or by using IBM Cloud Pak
entitlements. Which of the following statements about the
availability of the standalone offering is true?
The standalone offering is available for both on- 

premises and software-as-a-service (SaaS)
deployments.
The standalone offering is only available through a

software-as-a-service (SaaS) deployment model.
The standalone offering is only available for on-premises

deployments using Red Hat OpenShift.
The standalone offering is only available for on-premises

deployments using a traditional installer.

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07/02/2024, 13:35 Introduction to Robotic Process Automation and Process Mining Level 2 Quiz: Attempt review

Introduction to Robotic Process

Started on Wednesday, February 7, 2024, 7:46 AM

Points out of 1.00

Which one of the following steps is NOT a typical step in the

Data collection & preparation

Design improvement strategy

Points out of 1.00

Expert Lab Services offers a number of services to assist

Points out of 1.00

If a client wishes to raise suggestions for future product

They should contact their IBM Sales representative to

Points out of 1.00

What tool is used to monitor usage of both the server and

RPA Deployment Tracker (RDT)

RPA License Manager (RLM)

Points out of 1.00

Your client is very interested in getting started with IBM

2 x Environment, 1 x Attended Bot, 2 x Unattended Bot,

1 x Environment, 2 x Attended Bot, 2 x Unattended Bot,

2 x Environment, 4 x Attended Bot, 4 x Unattended Bot,

Bot, RPA Studio, OCR, NLP

Points out of 1.00

IBM Process Mining is a technology that can be applied in any

Customer services, meter to cash

Account management, procure to pay

Points out of 1.00

Which one of the following is NOT a driver of licensing and

Points out of 1.00

In IBM Process Mining what feature is used to trigger actions

Points out of 1.00

IBM Robotic Process Automation (RPA) allows clients to

Microsoft Teams, Slack, Instagram

Points out of 1.00

You just completed a proof of concept and are ready to

Points out of 1.00

Process Mining software-as-a-service (SaaS) is available in the

Cloud Pak for Integration

Cloud Pak for Watson AIOps

Points out of 1.00

Why is the “digital twin” in IBM Process Mining considered to

It is the digital representation, in an IBM proprietary

Points out of 1.00

Business unit name, activity name, and elapsed time of

Activity name, owner logged into the application, and

Points out of 1.00

According to the World Economic Forum, what percentage of

Points out of 1.00

IBM Robotic Process Automation Studio includes a number of

Points out of 1.00

You are presenting IBM Robotic Process Automation (RPA) to

You explain that the use of robots should improve 

Points out of 1.00

In IBM Process Mining, what does “conformance checking”

Verifies that a human user actually follows the steps that

Points out of 1.00

What do the Process Mining and Task Mining capabilities in

Combine system behavior from process mining and 

Points out of 1.00

Which of the following is NOT a competitive advantage for IBM

Points out of 1.00

Which IBM product can be used to transform RPA automations