CSS 9-11 Q2 Week 1-2

Republic of the Philippines
Department of Education
Schools Division of Negros Oriental
WEEKLY LESSON PLAN
School Siaton National High School Grade Level 9/11

Teacher Mary Dawn P. Mora Quarter Q1
Learning Area TLE-ICT-CSS 9/11 Teaching Dates & Duration WEEK 1
I. LEARNING OBJECTIVES
A. Content Standards The learners demonstrate an understanding of concepts and underlying
principles in applying quality standard in computer systems servicing
B. Performance Standards The learners shall be able to apply quality standards in computer systems
servicing
C. Learning LO 1. Assess quality of received materials
Competencies/Code TLE_IACSS9-12AQS-Ia-1
D. Objectives
Obtain work instruction in accordance with standard operating procedures;
● Knowledge
Compare and align one’s PECs with those of a practitioner/entrepreneur;

● Skills
Assess one’s and practitioner’s PECs;

● Attitude/Values
II. CONTENT TLE-ICT-CSS Quarter 1 Module 1-2 Applying Quality Standards (AQS)
Lesson 1 Personal Entrepreneurial Competencies (PECs)
III. LEARNING RESOURCES
A. References
1. Teacher’s Guide pages
2. Learner’s Materials TLE-ICT-CSS Quarter 1 Module 1-2 Applying Quality Standards (AQS)
pages
3. Textbook pages
4. Additional Materials from

Learning Resource (LR)
portal
B. Other Learning
Resources
C. Supplies, Equipment, Slide for Lesson 1, Laptop, and Projector/TV

Tools, etc.
IV. PROCEDURES
A. Introductory Activity Recap on the previous activity
(3 minutes) Administer the Pre-test to test students’ prior knowledge
B. Activity Why is it important to know the characteristics to be an effective and a good entrepreneur?
What are the important skills to be a successful entrepreneur?
(10 minutes) (Students’ answers may vary)
Directions: Choose from the list below that best describes your own personal
entrepreneurial characteristics. Then find ways on how to align them according to the
personal entrepreneurial characteristics of an entrepreneur which were discussed earlier.
Write your answers in the activity sheet provided.
Creative Resourceful Persistent Organized Independent

Confident Risk taker Observant Competent Trustworthy
Optimistic Passionate Flexible Sensitive Committed
Dynamic Efficient Hardworking Decision-maker
Reliable Knowledgeable Persevering Decisive Strong–
(11Analysis
minded Courteous
(5 minutes)
Example: My PECs
My PECs My simple definition Things to do to align with

PECs of a successful
entrepreneur
1. Creative
2. Organized
3. Competent
4. Observant
What are Entrepreneurial Competencies?
Entrepreneurial competencies refer to the ability to develop, organize and manage a
business venture along with any of its risks. It includes key characteristics that should be
possessed by a person in order to successfully run a new venture. Among those
characteristics are social, managerial and networking competences.
(12Abstraction
Below are few important characteristics / traits / attributes of a good

entrepreneur:
Hardworking: Successful entrepreneurs are hard workers and they also

enjoy what they are doing. They are dedicated, driven, and focused. They
are goal oriented and have a strong attention to detail. They are typically
highly organized and have seemingly boundless energy.
Confident: A successful entrepreneur never asks the question or keeps

doubts in their mind if they will succeed or if they will be worthy of
success. They are normally confident enough that their knowledge and
their know-how will help them make their business idea a success. And
they radiate this confidence in everything that they do for the business.
Disciplined: Successful entrepreneurs always focus their energy on making

the business work, and for eliminating the distractions or obstacles to their
goals. They make strategies help them to aim the goals they have while
they outline the plan to achieve the outcome.
Committed: Good entrepreneurs assume full responsibility over their

business. They give full commitment and solid dedication to make the
business successful.
Ability to accept change: Nothing is permanent but change. Change occurs

frequently. When you own a business, you should cope with and thrive on
changes. Capitalize on positive changes to make your business grow.
Creative: One facet of creativity is being able to make connections

between seemingly unrelated events or situations. Entrepreneurs often
come up with solutions which are the synthesis of other items. They will
repurpose products to market them to new industries.
Has the initiative: An entrepreneur takes the initiative. You must put
yourself in a position where you are responsible for the failure or success
of your business.
Profit-oriented: An entrepreneur enters the world of business to generate

profit or additional income. The business shall become your bread and
butter. Therefore, you must see to it that the business can generate
income.
ACTIVITY MATRIX
Needs Accomplished Remarks

Date ACTIVITY Enrichment
DESCRIPTION
Week
1
Answer: What’s More
Page 7
(13Application
Answer: What I Can Do

Page 8&9
(Please see attached Activity Matrix)

(14Assessment I. Multiple Choice. Choose the letter of the best answer. Write the chosen letter on your
notebook.
Mrs. Gina Magno opens her own retail business. She knows that her
personal entrepreneurial characteristics are insufficient to ensure a
successful operationalization of a business she has in mind. Your answers
to the questions below will help in developing her PECs.
1. Which of the following is NOT considered as a characteristic of an entrepreneur?

a. Copes with failure c. Dependent
b. Persistent d. Opportunity seeker
2. Mrs. Magno follows the advice of a friend to be flexible especially if she intends to open a
retail business. What PECs has been demonstrated by Mrs. Magno?
a. Persistent c. Reliable and has integrity
b. Responsive to feedback d. Self-confidence
3. She tells Mary, her best friend that she has a strong will and does not give up finding a
solution to a business problem. What PECs has been demonstrated by Mrs. Magno?
a. Self-confidence c. Hard work
b. Risk- taking d. Persistence
4. If she wants to ensure a profitable business operation, what characteristic will she
maintain?
a. Futuristic or future-oriented c. Commitment
b. Opportunity seeker d. Goal oriented
5. What PECs must she possess if there are customers who complain about the quality of
her product?
a. Patience c. Versatile
b. Hardworking d. All of the above
6. One facet is being able to make connections between seemingly unrelated events or
situations.
a. Profit-oriented c. Initiative
b. Creative d. Committed
7. They are dedicated, driven, focused and are goal oriented and have a strong attention to
detail.
a. Hardworking c. Disciplined
b. Confident d. Change
8. The good entrepreneurs assume full responsibility over their business, and they give full
and solid dedication to make the business successful.
a. Change c. Confident
b. Committed d. Initiative
9. It refers the ability to develop, organize and manage a business venture along with any of
its risks.
a. Competencies c. Personal Entrepreneurship
b. Personal d. Entrepreneurship Competencies
10. What traits of a successful entrepreneurs always focus their energy on making the
business work, and for eliminating the distractions or obstacles to their goals?
a. Hardworking c. Disciplined
b. Confident d. Change
(15Concluding Activity Directions: From the given chart below, write at least six techniques on how you would
(2 minutes) strengthen your own PECs. Write the PECs that you think you still need to focus on or to
strengthen write these on your notebook or on a separate sheet of paper.
V. REMARKS
VI. REFLECTIONS
A. No. of learners who earned 80% on
the formative assessment
B. No. of learners who require

additional activities for
remediation.
C. Did the remedial lessons work?

No. of learners who have
caught up with the lesson.
D. No. of learners who continue to

require remediation
E. Which of my teaching strategies

worked well? Why did these
work?
F. What difficulties did I encounter

which my principal or supervisor
can help me solve?
G. What innovation or localized

materials did I use/discover which
I wish to share with other
teachers?
Checked by:
_______________________________
WEEKLY LESSON PLAN
School Siaton National High School Grade Level 9/11

Teacher Mary Dawn P. Mora Quarter Q1
Learning Area TLE-ICT-CSS 9/11 Teaching Dates & Duration WEEK 2
VII. LEARNING OBJECTIVES
E. Content Standards The learners demonstrate an understanding of concepts and underlying
principles in applying quality standard in computer systems servicing
F. Performance Standards The learners shall be able to apply quality standards in computer systems
servicing
G. Learning
Competencies/Code
H. Objectives
Identify and use documentation relative to quality within the prescribe
● Knowledge
standard;
Participate process improvement procedures in relative to workplace

● Skills
assignment;
Manage work in accordance with process improvement procedures; and

● Attitude/Values Monitor performance of operation or quality of product of service to ensure
customer satisfaction
VIII. CONTENT TLE-ICT-CSS Quarter 1 Module 1-2 Applying Quality Standards (AQS)
Lesson 2 Applying Quality Standards
IX. LEARNING RESOURCES
D. References
5. Teacher’s Guide pages
6. Learner’s Materials TLE-ICT-CSS Quarter 1 Module 1-2 Applying Quality Standards (AQS)
pages
7. Textbook pages
8. Additional Materials from

Learning Resource (LR)
portal
E. Other Learning
Resources
F. Supplies, Equipment, Powerpoint Presentation for Lesson 1, Laptop, and Projector/TV

Tools, etc.
X. PROCEDURES
C. Introductory Activity Recap of the previous activity
(3 minutes) Administer the Pre-test to test students’ prior knowledge
Show pictures of different computer shops in Dumaguete.
D. Activity
(16 minutes)
Questions:
(17Analysis • What kind of stores are in the picture?
(5 minutes) • What are the things that are being sold in a computer store?
• How are you going to buy a new computer?
• Can you name any computer brand?
(18Abstraction What are Quality Standards?
Quality standards are defined as documents that provide requirements, specifications,

guidelines, or characteristics that can be used consistently to ensure that materials,
products, processes, and services are fit for their purpose.
Standards provide organizations with the shared vision, understanding, procedures, and
vocabulary needed to meet the expectations of their stakeholders. communicate and
conduct business.
Who uses Quality Standards?
Organizations turn to standards for guidelines, definitions, and procedures that

help them achieve objectives such as:
• Satisfying their customers’ quality requirements
• Ensuring their products and services are safe
• Complying with regulations
• Meeting environmental objectives
• Protecting products against climatic or other adverse conditions
• Ensuring that internal processes are defined and controlled
Use of quality standards is voluntary but may be expected by certain groups of

stakeholders. Additionally, some organizations or government agencies may
require suppliers and partners to use a specific standard as a condition of doing
business.
Standards Operating Procedures
Standard operating procedures are written, step-by-step instructions that

describe how to perform a routine activity. Employees should complete them in
the exact same way every time so that the business can remain consistent.
Standard operating procedures help maintain safety and efficiency for
departments such as:
• Production/operations
• Sales and customer service
• Employee training
• Legal
• Financial
A good standard operating procedure should clearly outline the steps and inform
the employee of any safety concerns.
Why Do You Need Standard Operating Procedures?
Standard operating procedures are detailed, written instructions on how to

perform a routine business activity. They are easy to read and they explain every
detail of the process being described. It is important to keep in mind that a good
standard operating procedure does not focus on what needs to be done but
rather how it should be done. A standard operating procedure is an effective tool
that every business should have.
Are SOPs relevant in 2020?
Across all industries, our clients are telling us that now more than ever, that
effective SOPs and Work Instructions are an essential component of a highly
effective organization. Many believed that any business unit without a robust
procedure system is doomed to failure in today’s business environment and
competitive global marketplace.
Effective SOPs are more important than ever to serve as training tool and
ensure consistent and correct process and task performance.
An SOP is a useful business tool as it communicates the correct way of

carrying out an activity within your organization. Standard Operating Procedures
at a minimum give you the following:
Consistency – The number one reason for procedures is consistency in the way an
individual carries out a task or activity. The more consistent a process is from
person to person, the less chance there will be quality problems.
Reduction of errors – A written procedure details a set of instructions for

performing a task. If everyone within your team performs the task as it is written,
there is a greater chance of reducing errors.
Communication – Another great reason you need SOPs in your organization is for
the benefit of communication. With improvements made to processes, the
operating procedures are updated, and each update requires new training.
Characteristic of Materials Used in Specific Projects
The student must relate material properties to product and process quality.
These are the factors that must be taken into consideration when choosing the
right material for their components and assemblies:
1. Selection of Materials
It is a step in the process of designing any physical object. In the context of

product design, the main goal of material selection is to minimize cost while
meeting product performance goals. Systematic selection of the best material for
a given application begins with properties and costs of candidate materials.
For example:
• HP brand for printer
• Intel brand for Computer Hardware
2. Testing Material
It is the determination of the technological and operational properties of

materials, primarily using machines and instruments. Materials are tested for
diverse purposes: to determine the properties of the raw material, to check
quality at intermediate stages in production processes, to check finished products,
and to aid research.
3. Cost of Material
Characteristic of common materials for increased security is also a great factor in

the design and planning process. Evaluation of longevity criteria and assessment
of site environmental factors are vital to project planning.
The characteristic of the materials to be used for specific project must be:
of good quality
- This is the most important factor when choosing materials to buy. Products with
good quality are long-lasting and safe to use because you know that it follows
certain standards before being commercialized.
reliable
- It means that you can be sure that it will perform its function well, will operate
safely and will give the best it could give.
suitable for the application/purposes
- Choose the materials which are very necessary to make the project possible.
Making a list of products/materials to buy is a good trait of a wise consumer.
Products which are not to be used must be crossed out.
low cost
- It does not mean that you will choose for the less expensive one and exclude the
quality. Low cost means you can afford to buy the materials without hurting your
pocket and assure of better quality.
Fault Identification and Reporting
These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are
destined on tour department.
2. That you are receiving the materials indicated on the purchase order regarding
quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set up of equipment are met.
B. Receiving Reports
Whenever goods are received:

1. The person receiving the goods must document, using the administrative
software, that all goods were received for each requisition before any payment
can be made to the vendor.
2. Any exceptions must be noted so that partial payments can be processed, or

defective goods can be returned.
C. Returning of Merchandise
When merchandise is received which is incomplete or defective, the supervisor

will return the materials to the supplier or to the store where it was bought and
decide with the vendor for replacement.
D. Making an Inventory Report of the Materials
Effective management checks are an important means of providing assurance of

the integrity and security of the benefit processes. They are also useful in
identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value Performance
Indicators purposes.
Methodology
The teacher will be the assessor. Students will be randomly assigned that will:
1.) act as Quality Checker; 2.) responsible for monitoring and coordinating the
checking arrangements and 3.) must generate reports when receiving the
equipment.
The Quality checker will record the date of receipt, name of the materials
purchased, quantity, and official receipt number, signature of the person who
bought the materials and signed his name afterwards. The Quality checker will
identify if the materials are in good condition or damage and /or needing for
replacements. This will also be recorded on his report.
Feedback
Once the Quality checker has completed all the reports, the assessor will
check if the Quality Checker provides all the data needed in the report.
Example of Log Report (to be completed by the Quality checker)
Date O.R. # Item Quantity Signature Quality

Received Name Checker
Example of Assessment of Materials Received (to be completed by the Quality

checker)
Quality Checker: Date:
Item Name Total no. in Good Total no. of Errors Comments

Condition
Workplace Procedure is a set of written instructions that identifies the health and
safety issues that may arise from the jobs and tasks that make up a system of
work.
A safe working procedure should be written when:
• designing a new job or task
• changing jobs or task
• introducing new equipment
• reviewing a procedure when problems have been identified, example from an

accident or incident investigation
The safe working procedure should identify:
• the teacher for the task or job and the students who will undertake the task
• the tasks that are to be undertaken that pose risks
• the equipment to be used in these tasks
• the control measures that have been formulated for these tasks
• any training or qualification needed to undertake the task
• the personal protective equipment to be worn
• action to be undertaken to address safety issues that may arise while

undertaking the task
Following certain procedures is very important to perform a given operation.

The table below shows different elements and their corresponding performance
criteria to be able to identify occupational health and safety hazards, and assess
risk, as well as follow instructions and procedure in the workplace with minimal
supervision. The students will also be capable of participating and contributing to
OHS management issues.
ELEMENT PERFORMANCE CRITERIA
1. Identify hazards and assess risk. 1.1 Identify hazards in the work area and
during the performance of workplace
duties.
1.2 Assess level of risk
2. Follow procedures and 2.1 Report hazards in the work area to

strategies for risk control. designated personnel according to
workplace procedures
2.2 Follow workplace procedures and

work instructions for assessing and
controlling risks with minimal supervision.
2.3 Whenever necessary, within the scope

of
responsibilities and competencies, follow
workplace procedures for dealing with
hazards and incidents, fire and/or other
emergencies.
3. Contribute to OHS in the 3.1 Describe employee rights regarding

workplace. consultation on OHS matters
3.2 Raise task and/or job specific OHS

issues with appropriate people in
accordance with workplace procedures
and relevant OHS legislative requirements
3.3 Contribute to participative
arrangement for OHS management in the
workplace within organisational
procedures and the scope of
responsibilities and competencies
3.4 Provide feedback to supervisor on

hazards in work area in line with
organisational OHS policies and
procedures
3.5 Provide support in implementing

procedures to control risks in accordance
with organisational procedures
4. Work instruction may be: • Verbal
• Written
• In English
• In a community language
• Provided visually e.g. video, OHS signs,

symbols and other pictorial, presentation,
etc.
5. Controlling risks in the work Application of the hierarchy of control,

area may include: namely:
• Eliminate the risk
• Reduce/minimise the risk through
• Engineering controls
• Administrative controls
• Personal protective equipment
6. Reports identifying workplace • Face to face
hazards may be verbal or written • Phone messages

and may include:
• Notes
• Memos
• Specially designed report forms

7. Examples of OHS issues which • Hazards identified
may need to be raised by workers
• Problems encountered in managing
with designated personnel may
risks associated with hazards
include:
• Clarification on understanding of OHS
policies and procedures
• Communication and consultation

processes
• Follow up on reports and feedback.
• Effectiveness of risk controls in place
• Training needs
8. Examples of contributions may • Recommendations on changes to work

include: processes, equipment or practices
• Listening to the ideas and opinions of

others in the team
• Sharing opinions, views, knowledge and

skills
• Identifying and reporting risks and

hazards
• Using equipment according to

guidelines and operating manuals
Occupational health and safety (OHS) relate to health, safety, and welfare
issues in the workplace. OHS includes the laws, standards, and programs that are
aimed at making the workplace better for workers, along with co-workers, family
members, customers, and other stakeholders.
Improving a company's occupational health and safety standards ensures good

business, a better brand image, and higher employee morale.
Occupational health and safety are concerned with addressing many types of
workplace hazards, such as:
• Chemicals
• Physical hazards
• Biological agents
• Psychological fallout
• Ergonomic issues
• Accidents
Occupational health and safety standards are in place to mandate the removal,
reduction, or replacement of job site hazards. OHS programs should also include
material that helps minimize the effects of the hazards. Employers and company
management are obliged to provide a safe working environment for all their
employees.
OHS Management Issues
Types and Work-related errors
A. Quantity of work (untimely completion, limited production)
1. Poor prioritizing, timing, scheduling
2. Lost time
• Tardiness, absenteeism, leaving without permission
• Excessive visiting, phone use, break time, use of the Internet
• Misuse of sick leave
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
B. Quality of work (failure to meet quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials

5. Inappropriate or poor work methods
Standards are sets of rules that outline specification of dimensions, design of

operation, materials and performance, or describe quality of materials, products
or systems. These standards should cover the performance expectations of the
product for applications. The intent of standards is to provide at least minimum
quality, safety or performance specifications to ensure relatively uniform products
and performance, and to remove ambiguity as to the suitability of certain
commercial products for applications. Following standards may reduce the risk of
error in working.
Specific quality standards for:
1. Hardware
The durability of the work depends on the quality of its component parts and
the assembly skills of those who install it. If the best-quality products or hardware
are used but are installed incorrectly, the system will be a failure.
The application of suitable hardware and products must be supported by

adequate levels of training of person who use them so that they can identify and
use only appropriate products.
In judging a product or hardware, the person must consider factors such as the
following:
• Is the product or hardware under consideration suitable for the application or

purpose?
• Will it be harmful to the health of the community in its normal use?
• Is there a risk of this hardware being released into the environment (e.g. the
water) in the first instance or after the working life of the product or hardware has
expired?
2. Production Process
In production process, checking of quality assurance must be highly

considered. Quality assurance covers all activities from design, development,
production, installation, servicing and documentation. This introduced the rules:
"fit for purpose" and "do it right the first time". It includes the regulation of the
quality of raw materials, assemblies, products and components; services related
to production; and management, production, and inspection processes.
A. FAILURE TESTING
A valuable process to perform on a whole consumer product is failure testing, the

operation of a product until it fails, often under stresses such as increasing
vibration, temperature and humidity. This exposes many unanticipated
weaknesses in a product, and the data is used to drive engineering and
manufacturing process improvements.
B. STATISTICAL CONTROL
Many organizations use statistical process control to bring the organization to Six
Sigma levels of quality, in other words, so that the likelihood of an unexpected
failure is confined to six standard deviations on the normal distribution.
Traditional statistical process controls in manufacturing operations usually
proceed by randomly sampling and testing a fraction of the output. Variances of
critical tolerances are continuously tracked, and manufacturing processes are
corrected before bad parts can be produced.
C. COMPANY QUALITY
The company-wide quality approach places an emphasis on three aspects:
1. Elements such as controls, job management, adequate processes, performance

and integrity criteria and identification of records
2. Competence such as knowledge, skills, experience and qualifications
3. Soft elements, such as personnel integrity, confidence, organizational culture,

motivation, team spirit and quality relationships.
The quality of the outputs is at risk if any of these three aspects are deficient in
any way.
D. TOTAL QUALITY CONTROL
Total Quality Control is the most necessary inspection control of all in cases
where, despite statistical quality control techniques or quality improvements
implemented, sales decrease.
3. Final Product
Table 1 shows the Quality System Elements required by ISO 9000 in the making of
the final product.
Table 1 Quality System Elements.
4. Customer Service
According to Turban et al, 2002, “Customer service is a series of activities

designed to enhance the level of customer’s satisfaction – that is, the feeling that
a product or service has met the customer’s expectation”. Its importance varies by
product, industry and customer.
How to monitor workplace operations?
Continually monitoring and looking for ways to improve workplace operations

can help an organization stay on financial track and keep delivering top quality
products and services. You need to monitor workplace operations so you can
develop strategies to improve procedures and protocols. As a business scales up in
sales or in size, the task of monitoring becomes more important and complicated.
Monitoring operations requires management oversight, employee feedback

and customer reviews. It can help provide specific directions for employees, which
can lead to improved time management and increased productivity.
Improving workplace operations requires analyzing collected data to identify

the underlying problems and to find resolutions and methods to deal with them.
Here we outline few key steps to quality monitoring your business operations to
ensure your organization remains competitive.
Measurement of the operative performance. To measure your company’s

performance company in an effective way, you need to establish indicators that
allow you to know the results and how to make the suitable adjustments when it
is necessary. Each area within the company has its own mechanisms, needs and
resources. It is important to have an analysis of how each separate area is
performing to achieve its specific objectives.
Implement operational process improvements. A results-oriented

improvement plan focuses on improving cost, quality, service or speed. Action
steps range from making minor changes that eliminate duplicate steps or other
workflow redundancies to redesigning an entire process. An implementation
includes analyzing, prioritizing and reassembling tasks and operational steps.
Collect relevant data. There are many ways to collect data via regular
monitoring and surveying. Many businesses use a customer retention
management (CRM) software. Software capabilities vary but most offer several
ways to monitor workplace operations. All relevant information coming out from
outbound calls, prospect contacts calls, correspondence, offline and online
surveys, follow-ups and sales should be registered and analyzed. Right now, you
can find in the market software that even help track orders and send follow up
offers.
Beyond technology, you can use site operations, employee surveys and
customer feedback to collect valuable data about how your company is delivering
its product or service. Site operations may be done by management, owners or by
a third-party consulting firm, offering an outsider’s perspective on operations.
Employee surveys provide valuable feedback on areas of inefficiency that
employees experience daily, such as consistent inventory issues. Customer
reviews, whether solicited or gathered via online social media channels, tell
companies about the user experience. At times, when everything seems to be
going smoothly, it might be the customer review that points out something
otherwise overlooked.
Analyze all collected information. As a business owner, you should look at data
regularly to understand patterns and to look for anomalies. Although there might
not be a monthly site review, employers can use other collected data to get an
understanding what is working well and what is not.
Engage your employees. Start by creating a workplace environment that

accepts and embraces change. An open-door policy, fair and respectful treatment
and open communications are some of the most important ingredients. If you
take the time to lay a foundation that encourages and rewards employee
contributions before implementing a monitoring and operational improvement
plan, it will be much easier to get their cooperation.
Establish communication channels and strategies. IT managers and

administrators must establish mechanisms to visualize the operational strategies
within the organization and establish communication strategies that allow all the
members of the company to easily know the results of each of the areas.
Implement new protocols and workflows. Once the issue is identified in the
existing process, it is imperative that the company take steps to improve
workplace operations. If a new call or sales protocol is implemented, it needs to
be written in as part of the operations manual, and then distributed to employees.
On top of the distribution of the written protocol, employers need to train
employees consistently and regularly to make the new protocol habitual.
Additionally, employers should ask for feedback on new policies and procedures
to fine tune them.
Sometimes, improving workflow changes is easier than at other times. If

inventory issues exist, managers need to decide with suppliers or find new ones
that can handle the demand.
The seven basic tools of quality are a designation given to a fixed set of
graphical techniques identified as being most helpful in troubleshooting issues
related to quality. They are called basic because they are suitable for people with
little formal training in statistics and because they can be used to solve many
quality-related issues.
Once the basic problem-solving or quality improvement process is understood,

the addition of quality tools can make the process proceed more quickly and
systematically. Seven simple tools can be used by any professional to ease the
quality improvement process: flowcharts, check sheets, Pareto diagrams, cause
and effect diagrams, histograms, scatter diagrams, and control charts.
FLOWCHARTS
Flowcharts describe a process in as much detail as possible by graphically

displaying the steps in proper sequence. A good flowchart should show all process
steps under analysis by the quality improvement team, identify critical process
points for control, suggest areas for further improvement, and help explain and
solve a problem.
The flowchart is a simple production process in which parts are received,

inspected, and sent to subassembly operations and painting. After completing this
loop, the parts can be shipped as subassemblies after passing a final test or they
can complete a second cycle consisting of final assembly, inspection and testing,
painting, final testing, and shipping.
CHECK SHEETS
Check sheets help organize data by category. They show how many times each
value occurs, and their information is increasingly helpful as more data are
collected. Check sheets minimize clerical work since the operator merely adds a
mark to the tally on the prepared sheet rather than writing out a figure. By
showing the frequency of a defect (e.g., in a molded part) and how often it occurs
in a specific location, check sheets help operators spot problems.
The check sheet example shows a list of molded part defects on a production
line covering a week’s time. One can easily see where to set priorities based on
results shown on this check sheet. Assuming the production flow is the same on
each day, the part with the largest number of defects carries the highest priority
for correction.
PARETO DIAGRAMS
The Pareto diagram is named after Vilfredo Pareto, a 19th-century Italian

economist who postulated that a large share of wealth is owned by a small
percentage of the population. This basic principle translates well into quality
problems—most quality problems result from a small number of causes. Quality
experts often refer to the principle as the 80-20 rule; that is, 80% of problems are
caused by 20% of the potential sources.
A Pareto diagram puts data in a hierarchical order, which allows the most
significant problems to be corrected first. The Pareto analysis technique is used
primarily to identify and evaluate nonconformities, although it can summarize all
types of data. It is perhaps the diagram most often used in management
presentations.
CAUSE AND EFFECT DIAGRAMS
The cause-and-effect diagram are sometimes called an Ishikawa diagram after

its inventor. It is also known as a fish bone diagram because of its shape. A cause
and effect diagram describes a relationship between variables. The undesirable
outcome is shown as effect, and related causes are shown as leading to, or
potentially leading to, the said effect. This popular tool has one severe limitation,
however, in that users can overlook important, complex interactions between
causes. Thus, if a problem is caused by a combination of factors, it is difficult to
use this tool to depict and solve it.
A fish bone diagram displays all contributing factors and their relationships to
the outcome to identify areas where data should be collected and analyzed. The
major areas of potential causes are shown as the main bones, e.g., materials,
methods, people, measurement, machines, and design. Later, the subareas are
depicted.
HISTOGRAMS
The histogram plots data in a frequency distribution table. What distinguishes

the histogram from a check sheet is that its data are grouped into rows so that the
identity of individual values is lost. Commonly used to present quality
improvement data, histograms work best with small amounts of data that vary
considerably. When used in process capability studies, histograms can display
specification limits to show what portion of the data does not meet the
specifications.
After the raw data are collected, they are grouped in value and frequency and
plotted in a graphical form. A histogram’s shape shows the nature of the
distribution of the data, as well as central tendency (average) and variability.
Specification limits can be used to display the capability of the process.
SCATTER DIAGRAMS
A scatter diagram shows how two variables are related and is thus used to test
for cause and effect relationships. It cannot prove that one variable causes the
change in the other, only that a relationship exists and how strong it is.
In a scatter diagram, the horizontal (x) axis represents the measurement values of
one variable, and the vertical (y) axis represents the measurements of the second
variable.
CONTROL CHARTS
A control chart displays statistically determined upper and lower limits drawn
on either side of a process average. This chart shows if the collected data are
within upper and lower limits previously determined through statistical
calculations of raw data from earlier trials.
(19Application Independent Activity 1

• Give three factors to be considered when choosing the right material?
• Give three characteristics of materials to be used for specific project?
(20Assessment I. TRUE or FALSE. Write T if the statement is correct and F if the otherwise is
wrong/incorrect.
__________ 1. Poor attitude results in performance problem.
__________ 2. A safe working procedure should be written when retrieving old tasks.
__________ 3. Preventable accidents may affect the quantity of work.
__________ 4. Following certain procedure is very important in performing given operation
or to a given event.
__________ 5. Safe working procedure should not identify the tasks that are to be
undertaken that pose risks.
__________ 6. Standards are set of rules that describe quality of materials, product or
system.
__________ 7. Quality assurance does not cover all the activities from design,
development, up to documentation.
__________ 8. Customer service is a series of activities designed to enhance the level of
customer satisfaction.
__________ 9. Customer service is not important in the company’s customer value
proposition.
__________ 10. The durability of the work does not depend on the skills of those who install
it.
II. Identification. Read the sentence carefully, identify the correct answer that best
describes the statement and write your answers on your notebook.
_________________1. It displays statistically determined upper and lower limits drawn on
either side of a process average.
_________________2. Sometimes called an Ishikawa diagram after its inventor.
_________________3. Describe a process in as much detail as possible by graphically
displaying the steps in proper sequence.
_________________4. A diagram that is named after Vilfredo Pareto, a 19th-century Italian
economist who postulated that a large share of wealth is owned by a
small percentage of the population.
_________________5. Plots data in a frequency distribution table.
(21Concluding Activity Give five examples of behavior that may affect the quality of work?
(2 minutes)
XI. REMARKS
XII. REFLECTIONS
H. No. of learners who earned 80% on
the formative assessment
I. No. of learners who require

additional activities for
remediation.
J. Did the remedial lessons work?

No. of learners who have
caught up with the lesson.
K. No. of learners who continue to

require remediation
L. Which of my teaching strategies

worked well? Why did these
work?
M. What difficulties did I encounter

which my principal or supervisor
can help me solve?
N. What innovation or localized

materials did I use/discover which
I wish to share with other
teachers?
Checked by:
_______________________________

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Republic of the Philippines

WEEKLY LESSON PLAN

School Siaton National High School Grade Level 9/11

Compare and align one’s PECs with those of a practitioner/entrepreneur;

Assess one’s and practitioner’s PECs;

4. Additional Materials from

C. Supplies, Equipment, Slide for Lesson 1, Laptop, and Projector/TV

Creative Resourceful Persistent Organized Independent

My PECs My simple definition Things to do to align with

Below are few important characteristics / traits / attributes of a good

Hardworking: Successful entrepreneurs are hard workers and they also

Confident: A successful entrepreneur never asks the question or keeps

Disciplined: Successful entrepreneurs always focus their energy on making

Committed: Good entrepreneurs assume full responsibility over their

Ability to accept change: Nothing is permanent but change. Change occurs

Creative: One facet of creativity is being able to make connections

Profit-oriented: An entrepreneur enters the world of business to generate

Needs Accomplished Remarks

Answer: What I Can Do

(Please see attached Activity Matrix)

1. Which of the following is NOT considered as a characteristic of an entrepreneur?

B. No. of learners who require

C. Did the remedial lessons work?

D. No. of learners who continue to

E. Which of my teaching strategies

F. What difficulties did I encounter

G. What innovation or localized

WEEKLY LESSON PLAN

School Siaton National High School Grade Level 9/11

Participate process improvement procedures in relative to workplace

Manage work in accordance with process improvement procedures; and

8. Additional Materials from

F. Supplies, Equipment, Powerpoint Presentation for Lesson 1, Laptop, and Projector/TV

Show pictures of different computer shops in Dumaguete.

Quality standards are defined as documents that provide requirements, specifications,

Who uses Quality Standards?

Organizations turn to standards for guidelines, definitions, and procedures that

• Satisfying their customers’ quality requirements

• Ensuring their products and services are safe

• Complying with regulations

• Meeting environmental objectives

• Protecting products against climatic or other adverse conditions

• Ensuring that internal processes are defined and controlled

Use of quality standards is voluntary but may be expected by certain groups of

Standards Operating Procedures

Standard operating procedures are written, step-by-step instructions that

• Sales and customer service

Why Do You Need Standard Operating Procedures?

Standard operating procedures are detailed, written instructions on how to

Are SOPs relevant in 2020?

An SOP is a useful business tool as it communicates the correct way of

Reduction of errors – A written procedure details a set of instructions for

Characteristic of Materials Used in Specific Projects

It is a step in the process of designing any physical object. In the context of

• HP brand for printer

• Intel brand for Computer Hardware

It is the determination of the technological and operational properties of

Characteristic of common materials for increased security is also a great factor in

Fault Identification and Reporting

These are the things to be considered when:

3. That the materials are in acceptable condition.

4. That terms regarding installation and/or set up of equipment are met.