F.

Bilehdhoo Cover Page

ASSIGNMENT BRIEF

BTEC Level 2 Diploma in Hospitality

The student must fill the relevant parts of the following table.
Studen Task Date
Student First Name Student Last Name t ID No. submitted Date issued
1
Statement of authenticity
I, the above named student, hereby confirm that this assignment is my own work and not copied or
plagiarized. It has not previously been submitted as part of any assessment. All the sources, from which
information has been obtained for this assignment, have been referenced in the Harvard format. I
further confirm that I have read and understood my school’s rules and regulations about plagiarism and
copying and agree to be bound by them.

Assignment summary information

Unit 2: Products, Services and Support in the Hospitality
Unit Industry Assignment reference 1
Assignment type This is an individual assignment.
Task Submit on Do on
Task 1: P1, M1, D1: “The Products and Services Offered in the
Hospitality Industry”.
An extension must be applied for in writing by individual students and will only be
Extensions granted for valid reasons.
Each student is allowed one resubmission, after making changes to the assignment
according to the teacher’s feedback. This resubmission is the final assessment. No
Resubmissions further resubmissions will be allowed.
Assessor(s): Ms. Internal verifier:

Assessor(s) please fill the table below AFTER the evaluation.

Assessment Feedback Assessor’s Internal
criteria Decision Verifier’s
Comments
P1
M1
D1
Assessor’s
Name: Signature: Date:

UNIT OUTCOMES, ASSESSMENT CRITERIA AND EVIDENCE REQUIREMENTS

Unit outcomes are given below. Assessment criteria and evidence requirements are given below each
task.
Learning outcome LO 1: Know the products and services offered in the hospitality industry
Pass criteria: P1
T1
Merit and Distinction criteria awarded: M1 D1
T1 T1

1 Assignment Brief L2 Hospitality Unit 2: PSSHI

TASK 1

Scenario
You work as a communication officer in a leading chain of hotels and resorts in your country. You
have been asked by the senior management to investigate the products and services offered by three
hospitality business in the country. You can do this in one of the following ways. Get your teacher’s
advice before you do it.
1. Write a newspaper article and submit to your teacher. It must not be more than 500 words.
2. Make a PowerPoint presentation and present it orally. Your presentation should not have
more than 5 slides. Your oral presentation must not be longer than 5 minutes.
3. Write a summary report of investigation and submit to your teacher. It must not be more
than 500 words.

Name your work as “The Products and Services Offered in the Hospitality Industry”.

You must:
1. Identify products and services available to customers for different hospitality businesses in
their locality. (P1)
Evidences required to achieve this criterion are that:
(a) You have identified products and services available with three hospitality businesses.
(b) You have identified the type and level of service for each of the three businesses.
2. Explain why products and services are offered in hospitality businesses. (M1)
Evidences required to achieve this criterion are that you have explained the products and
services are offered in hospitality businesses on following terms:
(a) Market requirement.
(b) Future prospects.
(c) Technological changes.
3. Analyse the differences between the products and services offered in different hospitality
businesses. (D1)
Evidences required to achieve this criterion are that you have analyzed the difference between
the products and services offered in different hospitality business on the following terms:
(a) Nature of product or services.
(b) Customers targeted.
(c) Product and service contain.
(d) Level of customer interaction.

(This provides evidence for P1, M1 and D1.)

2 Assignment Brief L2 Hospitality Unit 2: PSSHI